Angies List
Reviews and Complaints

Working with Angi has been the most frustration I've ever experienced with a business.

I am renting a house and the person maintaining my lawn was no longer able to take care of it for me, so I used Angi to find a new contractor in September. The price seemed a little high for bi-weekly lawn care, but I just needed someone to keep the lawn mowed from September until I move out this winter.

Contractor #1 shows up right on time on Saturday September 16th at 10am, but it is raining, so he asks me if he can come back tomorrow. I say no problem. He calls me on Sunday and says his trailer for his riding lawn mower is broken but will be fixed that day and he'll come by on Monday. He shows up on Monday with just a push mower, does about 20% of my yard and says he'll be back tomorrow. A week goes by and I never hear from him again. I contact Angi customer service and they reschedule the job for someone else on September 26th.

Contractor #2 calls me the day of the service and says his truck is broke down on the freeway and he won't be able to make it until tomorrow. I told him I was going out of town, but please complete the service. About two days later I text him for an update and he tells me it's complete. I didn't realize until a couple weeks later I had been charged for both services, even though my lawn had only been mowed once.

I assumed now that I was on a new bi-weekly schedule. About two weeks later, October 9th, I get charged again and get notified that Contractor #1 was scheduled for my next service on October 10th. He never showed. I call customer service. I've now been charged three times to have my lawn mowed once. After about an hour of back and forth, I get the billing sorted out and get a new service scheduled for about a week later, with contractor #3.

The appointment never showed up in the Angi app, so I contact customer service on the morning of the service to verify the appointment. They confirm contractor #3 is supposed to be there at 2pm on Saturday, October 14th and they give me a contact number for him.

I text contractor #3 to verify he is coming. Contractor #3 calls me and says his truck is broke down and he won't make it until Sunday. It's now Sunday, and I can't get a hold of contractor #3. In the past month since I started using Angi, I was supposed to have three lawn services, but have only received one and have little faith I'll ever see another one.

Do I just have really bad luck that 100% of the contractors have either been late or no shows due to vehicle maintenance issues or are they getting paid upfront and using maintenance as an excuse to not do the job?

Weeks ahead of time, I scheduled for a cleaner to clean our home on a specific date. I received a confirmation at the time of booking, as well as a reminder the day before. I was told the company would be there at 12:20. At 11:50 the day of the service, I received a text from Angi saying they could not find anyone do the service and nobody would be coming! I had taken the entire day off of work. Why would they send me a confirmation the day before when they had not even found anyone to do the job?! I will never use Angi. I wasted an entire day off of work.

Had the roof finished, guy was INSISTENT I write a review the day he came out. I wrote a nice review that very day. Discovered they knocked the exhaust pipe to my water heater sideways. I called...guy came out...said the top was off and saw it was crooked...course it was my fault. Showed him where they butted the shingle but didn't overlap. Tried to tell me they don't overlap...really? Isn't that what roofing shingles is all about? I called...she said the guy said it wasn't crooked. I took a picture that very same day. IT IS CROOKED.She said she would call me back after she talked to him. That was Sept. 13...It is Sept. 27 I haven't heard a word from her. Did he leave town, die, get fired? Who knows? I would not use Avalon Roofing and Exteriors even for a dog house. I am going to be 80 years old and have metastatic bone cancer...I really don't have the stamina to deal with them anymore. The pipe will stay crooked and it will constantly remind me what a shoddy company this is.

I was searching online for a service. I came across a website about what I was looking for. They offered a free estimate. I knew they didn’t know who I was, so I clicked on the service. Surprisingly my name and phone number popped up. Out of the blue, they called me to verify my number for potential pros. Next, my phone starts ringing with these pros looking for business. The kicker is every pro Angi calls they change them $20 just for the lead. It turned out to be Angi, old Angi’s List. The original search didn’t say anything about Angi, that’s why I tried it. I never completed the form and never expected someone would call me. After finding out I blocked all those numbers and tried to call Angi. I tried their corporate offices too, but the same thing, just a busy signal. I could never get through. That’s why I’m writing this. Angi stop your crappy, low-down scams.

This company was calling our company constantly offering their referral services, this was going on for a couple of years. We finally accept to try their service, they had charge us per lead, from all the contact information that they send us we only got one good referral, the other numbers where disconnected to clients didn't respond our calls, text or emails, we decided this was not going to work for us, we called to canceled and ask for a credit since we got several disconnected numbers (bad referrals) they said the could only give us a credit in the account to use it for more referrals, I ask them to cancel the account.

After some months we got a letter from a collections company that said we owe them more than 1k, we where in shock! We canceled the account how could this happened, I call home advisor and they said the account was active and we owe them the money, I told the I had called to canceled and their response was that the only way to canceled was via email, I told them the person who I talked did not told me that was the process, they said they couldn't do anything and that I have to pay the balance.

We felt that home advisor is a scam, the realized the sell the same lead to different companies at the same time. This is not what they advertise.

Please think about this before enrolling in their referral business.

He kept texting me about the job so I blocked him and sent him an email that he was too high and that I had gone with another company.

So today he called me from another number and said so do we start on saturday and I said no that I had emailed him that I was using someone else. He said: you blocked my phone number and was going to burn my f*g and then hung up.

This contractor is a huge problem!

This man dan king ws to put a roof an siding on my house this proscess started 6/30/2023 now its september 13, an my siding is still not done I have many text message with him about promises when supplies will be in or delivered an put on since june an it still has not happened. He has a 32000 thousand check to do my house an now he is telling me hes not making any money of my house so I am not a priority for him. I said wait u have my money u should beable to get my stuff do it an make some money, but he refuses to do that. There are a fe others that are sueing him also. I would rather him just give me back 18500 to do my own house beavuse thats what left after ther roof was put on... But he has not paid the crew that put the roof on an has not paid for materials for the roof, both people are calling me for payment. Roofers have been out 2 times. Dan told them that the snow panels where on wrong thats another one of dans lies there are not he just spent my money on something else. Please help. This man needs to be stopped from doing this to other people.

Holly

I hired a man to pull my weeds and trim a few plants in my front yard about four months ago and just for this month September 2023 he asked me to pay early so that he could make his rent. However, he never came and did the landscaping for my yard. Up until this point he has done my yard and he has done it well but now that he has lied and said that he would do my yard, but I already paid him due to his circumstance, and wanting to help, I will never trust him again, because he has not done my yard after I’ve given him money first. I will never give money first again, that was my mistake, but I believe him when he said he needed to make his rent. His name is Luis Medina. Do not trust him, he starts out good then lies to you.

I can not delete an account. There is no way to delete online. It says to call Customer Service. Customer Service claims the account doesn't exist with the email I provided, even though I am logged in. They transfer me to another department, which tells me it will automatically call me back at the number I've called on. NO CALL EVER. This is the absolute WORST website ever.

I am a business client of Angie Ads and Angie leads. A few months ago I was contacted by one of your reps and I was sold on moving my monthly leads budget to the ads section, advertising a better quality of clients and leads a lower cost. I have to say yes leads at a Lower cost came quality about the same. But this is not why im here today, after signing up I got in contact with my account manager (which it was very difficult since the beginning), we had a conversation and I explained the nature of our business and the main trade Synthetic Grass Installation, to my knowledge I did not see a category on the system, but to his words, emails and screenshots there seems to be one under the landscaping section, so I decided to continue another month, since he said he would remove the filters and only allow the correct category to come in. Never received one lead related, which again its fine, cost of doing business, my main frustration comes when I emailed to him that this was not working to please cancel the contract a few weeks before my due date. To my surprise this was not canceled and I got charge another $600 on sept 3rd, it has been a week and now I’ve only received leads completely out my service area not stated in the contract, I have sent several emails, left voicemails, talk to customer service reps for 4 days in a row where they continue repeat the same story that this would be sent directly to the account manager and his supervisor and they will contact me, the reps say they cannot do anything else to assist. To be honest Ive been a sales roles for 15 years of my life and this is very disrespectful not to even have the decency to reach out. All I'm asking to please issue the credit, I can even get on the Angie leads side if it’s easier because I would use it. I have a small business that has been affected 3 months in a row for this and it’s really hurting us and our team.

Since day 1 the communication has been broken, it seems that they account managers have too many accounts and they don’t have time to service them.

I have all the emails recorded if needed showing all the conversations, I truly don’t want to get anybody in trouble but I would appreciate if somebody can look into this matters and help us out.

We had Shade Solutions come to our home to give us a suggestion and quote to protect 2 windows on our home for the coming storm season. The salesman came and suggested accordion shutters as it is the only type they can get to work with a bay window like ours.

We were told they would build something out the depth of the bay window so the shutter could be mounted to pass in front of the window to properly protect it.

After waiting months for the shutters to be fabricated they came out to install. The one flat window went up easily but the crew did not know the other window was a bay window and had no knowledge of the method we were told would need to be installed to allow the new shutter to work.

After the installers told us they were unable to install the shutter at the bay window, the company tried to tell us that there was no bay window when they came to look which we proved incorrect by the communication records we have.

They next told us that we need to have someone else build what is needed to make the shutter installation work. We have no idea what that would be and neither does Shade Solutions since the could neither describe what is needed or build it themselves.

By hiring this company we would have had storm protection three weeks ago. Now we are stuck with no protection during the height of hurricane season.

I assume that Angie stands behind the firms they approve for the site. What can be done to make us whole?

Looked for basic window repair on Google and came across Angi, put in my information, was given a reasonable quote and a time. On day of appointment, guy was 2 hours late, his number provided by Angi was actually a forwarding service. So, I waited and finally got a text that he was 10 minutes out. Finally shows up, looks at window, gets back into car and leaves, without a word. I'm thinking he went to Home Depot or something. Never came back. When contacted Angi text bot, was told he had to leave due to "unforseen circumstances". Not a big deal except when I made appointment, they needed my Credit Card, now I'll have a headache trying to reverse charges. Don't use Angi. My first ever engagement will be my last! They spend so much on advertising and hype, repeat, don't use them.

NEVER USE THIS COMPANY! I contracted them to install a concrete front porch and rear patio with stairs and sidewalks. After completion, the project failed the final building inspection for numerous reasons, failed to flash the home and failed to drain water away from the home. They poured the concrete level too high and now I have water coming into my home. They refuse to fix the project so that it will pass a building inspection. The project is in Monroe, NC.

crook tried to take 1440 then paid him $1999.62 should have been $905.10. I called him many times and he didn't answer. He was contacted and I paid him monday on the 14 and he was to install the compressor on Tuestday 15. After many call to him from me and angi but not able to contact him.. Today is August 24, still no money refunded and no referigator that works.

Wed, Aug 16, 8:09 PM

To Renaud

Consumer Beware- 2 hours late for the appointment. The service technician was eager to get done as quickly as possible and leave.

I want you to know I ended up calling another company to come out and fix the air conditioner. They charged me 99.00 for labor and leak detection. They used an electronic leak detector and had the complete system diagnosed within an hour. The next morning they came back with parts and had it fixed by noon. They couldn't believe that your company charged me for 7lbs of Freon. They said an electronic leak detector would have worked and there was no need to put in 7lbs of expensive Freon in the system. I will pay the bill for the poor service I received but I will not recommend you to anyone. I'm also going to put in a formal complaint to the better business bureau for taking advantage of customers and overcharging. This has been a terrible experience!

You should be ashamed wanting to come out and charge me 938.00 for an additional for leak detection when other companies are charging 99.00 and they do it on the first visit.

'

here is the bill.

No cooling

Added Freon

Next visit zone4

Send invoice reader was not working

NEEDS LEAK SEARCH FOR ISOLATION AND REPAIR. COULD BE ANYWHERE FROM $938 PLUS TAX OR AN ENTIRE DAY ONSITE GOING

THROUGH THE OD UNIT, AH AND LINESET.

Task # Description Quantity Your Price Your Total

Zone 3

Diagnostic

Zone 3 Diagnostic 1.00 $129.00 $129.00

MRP-003 R-410 lb with labor 7.00 $70.95 $496.65

Sub-Total $625.65

Tax $48.80

Total Due $674.45

Balance Due $674.45

Disappointed

Doug

Appt was made with Angie’s list customer service for lawn service 2 times

Contractors never showed up

Very dissatisfied

Credit card information was taken and pending

Received no services

I was guaranteed by

Supervisor for Angie’s list that appointment was set because prior rep did not understand or speak English well,

Also was quoted 3 different prices

No one knew what was going on

Received email from Angie’s list due to my

Circumstances 50$ credit on next service

Hire a business specialist to show you how to run a company

Christine wood

218 Carolina crossing boulevard

Little River SC 29566

[protected]

This company preys on all of their contractors. A customer will need something done and they will contact up to 5 contractors. Angi will charge a fee to up to 5 contractors and only 1 may get the job. In my case I paid $836 for leads from Angi and 80 % never even responded to the initial contact and 10 % wanted same day service even though my profile says I do not offer same day service. If you are a contractor do not sign up to use therm. If you are a customer needing work do not support a company that at minimum is a very very bad company.

I was told by BACON PLUMBING that they would come out on a Saturday to install a bathtub/shower. They verified twice they would be out to do the work. First on Friday and then again on Saturday morning. They called again on Saturday afternoon and tried to talk me into having one of their plumbers to come out after hours instead and claimed the plumber scheduled all of a sudden would be tied up all day and I would have to pay after hour rates instead! I get so sick of this bait and switch these companies pull after they have already agreed to do the job at regular rates! Angie’s list used to be better than this! I would hope BACON PLUMBING of ROCKWALL TX would get a bad review posted by Angie to teach them a lesson but I doubt now Angie will do anything about it now like they have in the past. So disgusted I doubt I’ll ever use Angie’s list again!

I booked a pro for plumbing service on July 25th to replace an ejector pump. The pro did not show up. I rescheduled the job to occur on 7 August and the pro who was assigned, unassigned themselves 2 days before, I rescheduled with another pro for 8 August. I communicated with the pro once they assigned to get assurances that they would show up and successfully complete the job. The day of the job, the pro contacted me to say they are running late. After 4 hours, and regular texts to the pro, still no response. The pro was a no-show again, for the third time. This job is at a summer house which is 2 hours away from my home. I made 3 trips 2 hours back and forth, to have the job still incomplete! Angi's list offered no compensation for my troubles, and I had to call to get the charges reversed from my credit card. In addition, the job was removed from the app and I was preventing from being able to rate the poor (clearly zero stars). Furthermore, this is a rental property and I had to cancel my rental because the plumbing was not fixed! This is lost wages.

I had new window put in by Lynn's home improvement order was taken for cutter and roof, order taken April 7th 2023 window was put in the home june 10 2023 call the rep Mr Campbell he said it the right window, I ask him to bring the one he demonstrate, when he came its was the wrong window, hes said it would take eight week to get the new pane that was june, june 10 said he'll check the cutter when he comes back off vacation, this company is out newnan, never again my name Edmoniers Dokes contact nbr [protected] thank youb