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I spent a small fortune in 2000 with Andersen Windows on a new home built the same year. I just found [1/13/13] that 10 of the double hung windows in the home had rot on the inside wood-not the outside-all in the lower left corner of the lower sash. I contacted Andersen today to find out that the windows were manufactured in 1999 and therefore their warranty on the windows is only ten year-20 years on the glass- therefore there is no fix for these rotting windown other than to replace them at my cost. There seems to be a multitude of complaints ont he net about rotting Andersen windows and there is a law office out of California advertising for people to seek joing a class action lawsuit against Andersen for these windows. I have Andersen casement windows and they are not rotting and they work fine. The double hung windows are essentially junk and all in the same location. The other writings on the net indicate that the problem is how the window is constructed in allowing a water leak from the outside into the inside and therefore the rot occurring on the inside and not on the outside. The people at Andersen are polite but of no help.
1. I also have approx (30) 30x76 double hung windows that have rotted top & bottom sash. They were purchased in 1989. The only thing that's holding some frames together, is it's poly coating. There has been no engineering or component changes in Andersen's 400-series windows. They have know about the rotting problem since 1995...
2. Every window & door appears to have a bad SUN-II Low-e High Performance inner film. During certain times of the day, the window & door glazings look spotted/dirty. (There's a 20-year guarantee on the glazing.)
3. I purchased (7) expensive Andersen doors having bright-brass hardware. The outside hardware is now tarnished dark brown. Andersen wants $1500 for new hardware. All the (21) door hinges were defective and I had to replacement them myself. Then the door's lower aluminum kick panels have started to peal.
My house is covered with brick. So replacing the windows with another brand would require removing tons of now discontinued brick. So it appears that I'm stuck with buying more Andersen windows and replacing them every 13-15 years at a cost of approx $12, 000. This really doesn't say much for the quality of Andersen products...