Andersen Windowsdo not honor warranty!

T
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During the late 1980’s and early 1990s Andersen had a factory quality problem. The vinyl sash frames cracked on some of their windows.

Last June an Andersen Window technician did warranty work at my home. Andersen provided 13 new sashes which he installed.

During a subsequent storm with wind and rain, several of the new sashes leaked water. The water comes between the sash frame and the glass. During the time of the storm, it just so happens that a local authorized Andersen dealer technician was at my house doing some installation work for me. He witnessed the water coming in (around the glass on the new sashes) and said it’s obviously a factory defect. I might add that he has been to the Andersen factory to watch their processes. He said it is evident the glue was improperly applied; gaps in the glue allowing water to infiltrate around the glass.

I have called and written to Andersen numerous times. Their response is “We do NOT warranty any of our work done under a previous warranty.” I find this to be incredible. In other words, they can use defective windows to do their warranty work, knowing the windows will fail and the consumer is stuck!!!

Responses

  • Le
    Lee Kleinman Mar 18, 2008
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    ANDERSEN DOES NOT HONOR THE WARRANTY. Buyer beware! When ours were originally installed several would not operate and several leaked. Andersen even sent a rep out to verify that it was a warranty / installation problem. While the rep agreed it was covered, they could not or would not provide a local installer to correct the problem. Every few years, when the weather is especially wet, the leaking returns. Now when I call Andersen they say it is out of warranty, despite the fact that they have documentation showing that this problem occurred and was repeatedly reported during the warranty period. The stuck windows were never repaired and several have fogged. All calls to Andersen get you now where. I reccomend you avoid this brand.

    0 Votes
  • Cl
    clayton halunen Feb 03, 2009
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    My law firm is investigating consumer complaints about Andersen Windows that leak, decay, mold and/or have fungus growth. If you have any of these problems, please contact me. We are preparing a class action lawsuit to recover damages for consumers for repair/replacement costs. Please respond to: Clayton Halunen, HALUNEN & ASSOCIATES, [protected] or email at: [protected]@halunenlaw.com. Thank you.

    1 Votes
  • Rc
    R. Carroll Sep 08, 2019
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    @clayton halunen We have Anderson Sliding Glass Doors. They all contain mold on the overlapping frame. I feel it is such a health hazard to live in a house with that but also to have to clean it. We are 2nd owners of this house and believe this house was built in 2008.

    0 Votes
  • Ge
    getreal Apr 29, 2009

    Hmmm... a 20 year old window had issues, I wonder what company on God's green earth would have even given you the time of day much less performed a warranty claim for you on 13 windows! Give somebody a computer and...oh boy. Please take in stride the complaints you read on any forum. People go out of their way to complain just for the sake of complaining. Andersen is the largest window company in America and has a reputation for taking care of customers and even going beyond what the warranty time-frame is just to make people happy. I'm sure you can find an unhappy Lexus owner as well if you look long and hard enough. There are reputable companies that rate products and customer satisfaction and you can count on the information they put out. When it comes to individuals you could be dealing with a total idiot, we have no way of knowing. Every compay who does any volume of business will have complaints. Find the product that you like, a company that's been around a while and has a good reputation and normally you will do just fine. Input from ###s disguised as fact isn't good for anybody. Let's all continue to use our brains, research what we are considering buying and be resonable about what we expect out of a product that hangs on the side of our homes getting beat on by extreeme conditions. We can all learn a lot from peoples feedback, but remember...you can't fix stupid.

    -5 Votes
  • Si
    Sigmanfam Jul 07, 2009
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    My builder installed Andersen windows in a total renovation. The windows still have the plastic and the big Andersen logo on them. Two of the sills have large holes (big enough to stick your thumb in) The builder claims it was caused by a hail storm but nothing else was damaged including several cloth tarps on the property. Andersen refuses to replace the windows that are not even trimmed yet. I have talked with several customer service representatives. The "Owner to Owner Warranty" has no value. They will send replacement frames to me if I want to pay over five hundred dollars. If I could rip all 36 new Andersen windows out of my house I would. I paid a premium price for what I thought would be a premium window. When I asked why the exterior of the windows was not designed to hold up in weather events I was told it was considered an act of God that they were not responsible for. No shingles damaged, no damage to cloth tarp over a boat, no damage to any trees, no damage to anything except two Andersen windows...but there is nothing wrong with the windows that extra money won't fix. Even though I swore buy Andersen products in the past I will never install another Andersen product in a home I own and I will try to warn others before they waste their money.

    3 Votes
  • Do
    DownwithAnderson Oct 21, 2009

    The one who is GETREAL -you must work for Anderson. You talk about a product that was 20years old and we should'nt expect some service, that you should take in stride when people complain, they must be uniformed ###s. We installed Anderson Windows in our home in 1991. We did the research to find the best windows. Anderson was supposed to be the best. They have leaked, molded, iced over and the wood in mulching as it was put in another comment. We talked to the contractor that installed them, the lumber yard that sold them to us, and the Anderson Rep several times. Not once did Anderson offer to help us. All they told was our house is too air tight. If it is so air tight why do we have cold air coming through the seals? I for one will never purchase Anderson again, let alone reccommend them to anyone I know. I think you are the one who is unrealistic. Back then we did not have the vehicle like the internet to ask for help from others in the same position. Our problem has been there since we installed the windows and Anderson has not stepped up. They may be the largest window company but they don't stand behind their products. I also think you must not have had an issue like this in your life. It is frustrating, costly and you don't know where to turn for help. To call people ###s for trying to work an issue, makes people who drop comments like yours the ###s.

    4 Votes
  • Ir
    Ireene Dec 04, 2009

    Got an Andersen Gliding glass doorwall (replacement) installed by Home Depot. It was a nightmare.It was an ongoing saga that took 3 months. And one of my sons ended up finishing up the job. The doorwall leaks a lot of air. The Locking handle I purchased can be opened from the outside with 2 tugs on the handle. One tug doesn't work, it has to be 2. And the highlight of the whole experience is that one of the panels doesn't have the Andersen glass logo. I found this out when I tried to get some weatherstripping from Andersen service.

    0 Votes
  • Di
    Dickinson Dec 04, 2009

    Our Andersen windows are only 6 years old. They totally ice over in the winter. We have had Andersen reps come out and look at them and like the other people who have complained, we were told also that the reason is that our house is too air tight. This is their standard line that they give so that they will not have to honor the warranty. They will also try and tell you it is the screens on the windows, or the type of curtains that you have, or that there is too much humidity in the house. Our humidity is 5 percent, had it checked. Our neighbors have screens on their windows, and the same type of curtains, but have no problems, but they have Marvin windows. They used to be quality suppliers but something has gone wrong and they are doing everything they can to get out of replacing them. They will even send you a CD to watch explaining how it is not the windows but all of these other issues such as 2 X 6 construction, vapor barriers, screens on windows, types of curtains, humidity levels in the home, improper installation, ect. ect. ect. I have noticed that some of the local contractors who used Andersen windows in the past, are switching to other manufactures, GO FIGURE

    0 Votes
  • Ol
    old window man Jan 06, 2010

    To Dickinson, concerning the icing over comment. Was the ice on the inside or outside? If it was on the outside it was due to the high performance glass (lowE) not allowing enough heat to penetrate through to glass to melt the exterior ice. If it was on the inside the problem would be totally different. Look in the lower corner of the glass and find the A/W logo. Look for the words HIGH PERFORMANCE. If it says HP or High Performance and you are getting ice to the inside I recommend you get a Certified heating and air person to inspect your home. Condensation only forms on the interior of the glass at certain humidity levels (depending on exterior temperatures). Moisture will form on the inside pane at about 64% relative humidity. Based on inetrior temp of 70 and exterior temp of 0 with a 15 MPH wind blowing. Ice and condensation can are formed due to conditions within the home. No I don't work for Andersen. I'm a former competitor to them but fair is fair. LowE glass is made for Andersen, Pella, Marvin by the same glass company. Weather Shield, Peachtree, Vetter use the same glass sheets but do their own in house system of sealing it together into insulated glass. Andersen has 20 year glass warranty. One of the very best in the industry. Old window man

    4 Votes
  • Up
    uperrsc Apr 12, 2010

    My french patio doors (one is swinging and the other side is fixed) were starting to have trouble closing due to the frame of the door coming apart. I called an installer to look at it, and he told me it looked like the door was coming apart due to the large panes of glass and small support (basically just the frame around the outside, since the doors are mostly glass. He suggested I contact Andersen since they are good about standing behind their work. Sure enough, I called and asked for a service rep to come out and look at them, and the customer service person on the phone said that they were just going to replace them from the description I gave them on the phone. Pretty classy and what I would consider excellent customer support!!! You get what you pay for when it comes to service after the sale.

    3 Votes
  • Qu
    Quebear Apr 13, 2010
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    Andersen Windows cares nothing about it's customers. See my blog about my own particular horror story before you decide to purchase any Andersen products. Que Bronson
    http://andersonwindows.blogspot.com/

    -2 Votes
  • Qu
    Quebear Apr 13, 2010
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    Andersen is a NIGHTMARE to work with. See my blog at http://andersonwindows.blogspot.com/

    Que Bronson

    -2 Votes
  • Lo
    Long Island Gerry Apr 22, 2010

    I have sold windows for the better part of 30 years. Andersen, Certainteed, Acorn, Capitol, Alcoa aluminum, Traco, Simonton, Pozzi - lots of different brands. The part about excerss humidity in a house, either new or recently renovated - is TRUE. I have seen water and ice on all brands in winter months. When you make your house too airtight, the moisture cannot escape. New homes have a period of time where construction materials are in fact, drying out.

    Many jobs I have been out to look at have also had new siding and insulation done around the same time. If you wear eyeglasses ( although nowadays, almost all lenses are plastic, not glass ) and they fog up when you walk into the house, this is the same problem. Warm air holds moisture - much more than cold air can. Whern warm moist air hits the cold surface of the glass lenses, the air cools and sheds the moisture. Right onto the surface of your lenses.

    Another illustration : try this in a home without air conditioning. On a warm humid summer day, fill a glass with ice cubes and set it on the table. In no time at all, water will accumulate on the side of the drinking glass.
    That is the moisture that is held in the warm air - that sheds onto cool surfaces. A special type of thermometer can be used to measure RELATIVE humidity inside a home during the winter. It uses 2 thermometers, and is called a sling sycrometer. it's the same reason a car's interior fogs up on a cold night or damp day - when you sit in it with the windows closed tightly.

    No one wants to hear they have to ventilate their homes by perhaps opening windows a tiny bit on either both ends of their homes. But it's healthier for you. it costs a bit of heat, but keeps your home in a healthy balance. Look at it this way - warm steam goes into the air when you shower - wash dishes, cook - it touches cool surfaces and condensates. ( steam on a mirror ?? Yup ! )Day after day, especially in the north where winters are long - this is the solution. People who live up north have a tendency to close off attic and soffitvents too - big mistake.

    Yes, all these newer windows have insulated glass - but insulated or not, the inside surface of a window IS still the coolest surface in a room. Old leaky aluminum windows, poorly caulked wood windows are drafty - drafty enough to allow enough air in to "balance" the humidity of the air in the room, especially right there at the window.

    It's not what people want to hear - but it is absolutely, scientifically TRUE.

    1 Votes
  • Wi
    windasman May 28, 2010
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    I have been an Andersen-trained service tech(work on basically every brand you can think of, but including Andersen) since 2001, and am amazed at some of the horror stories I've read online. In almost every instance, I'm betting that having a qualified and well-informed service technician on your side is the key. In dealing with Andersen, I've never had an issue of them denying valid warranty claims when I give all the information.

    To the one that had holes in your sills, did you think that maybe someone on the jobsite hit the window with a hammer? Why do you assume that it was a hailstorm, just because that's what your builder said? Obviously he doesn't want to be held responsible, but why should Andersen pony up when you don't even know how it happened? Thinking it was a hailstorm does not a warranty issue make.

    To the original complainant-how old were the ORIGINAL windows in the house when these units had the leaking problem? For example, were the original windows put in in 1990, and then replaced before 2000? The only thing I can think of in that case that would cause them to not be covered is if the original windows would be over 10 years old if they were still in the openings. As far as AW having this widespread vinyl cracking problem, I've not heard that. If that is so, it should only be covered for 10 years. A common misconception is that there is a 20 year warranty on the whole window; it is only a 20 year warranty on the glass-the parts other than the glass only have a 10 year warranty.

    To those of you complaining of condensation/ice on your windows, do you have High Performance glass, or just double-pane? HUGE difference. To the one claiming to have only 5% humidity in your house-I don't believe you for a second. You must not be taking any showers, cooking, breathing, nothing. All of that puts humidity into the air. You would also have continuous nosebleeds and chronic dry skin. Even 25% humidity will be uncomfortable for most people. Who checked it for you?
    And contrary to popular beliefs, condensation does not necessarily mean a leaky window-it can mean just the opposite. Think about it, air movement prevents moisture collecting on a surface, it does not promote it. One customer we had was complaining that one window in a twin unit had condensation while the other was dry. He claimed it was proof that the window with condensation was leaking air. Our rep walked up to the dry window, locked it, and immediately it fogged up. The end result with that customer, he had only double-pane glass-and his humidity levels were very high.

    To the one with a Home Depot-installed door; the description of the door pulling open with two pulls from the outside sounds like a case of an improperly-adjusted lock(if you have a 200 or 400 series door). When you turn the thumb-lock, it should have a good amount of resistance and "snap" slightly as it locks the door securely into the side jamb. The entire sealing of the door depends on that lock pulling it tight, as that means all the weatherstrip is contacting as it should.

    To the one with an anti-AndersEn blog, you can't even spell the name right in the web address? It may surprise you to know that MOST top-line window companies do NOT have what is called "brilliant" white, like the bright white a vinyl window will have. This is because architects and most customers do not like to have such a "refridgerator" whiteness on their house, it looks rather wierd in bright sunlight and has a cheap feel to it. Same goes with steel roofing and siding, vinyl siding, and many other building products. As well as everyday products all around you-something may appear white until you put it next to a truly white item. Andersen has 11 colors available, hopefully you can find a good resolution?

    If you disagree with anything I've posted, please engage-I hate to hear that someone is dissatisfied with something they bought, and if I can help you fix the issue, that would be great.
    thanks

    2 Votes
  • Da
    Dan Hostetler Sep 20, 2018
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    @windasman Our 400 series double hung Anderson windows were rotting 4 to 6 years after we had built our new house, Anderson replaced about 24 of the sashes, but 4 years later most of the sashes that they had replaced were rotting. The problem is ongoing with Anderson, when they put the glass into the frame they put to much sealant caulk in & it plugs the weep channel on the window & the water sits in there & rots the wood frame. We finally gave up on the Anderson windows, got tired of having to call the rep every 4 years. Yes windasman I'm not a green horn with this, I've been in the construction trade for 35 years & have done my fair share of windows. Anderson double hung windows are some of the worst on the market right now, Just because they do a lot of mass marketing doesn't mean that they have a good window. Do your home work there are better windows on the market then Anderson.

    1 Votes
  • Wi
    windasman May 28, 2010
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    And one more thing to the complaining blogger-if the grommets were not on the showroom windows, that probably means that those windows had grills between the glass-I believe that is the only time grommets are not on the sashes.

    0 Votes
  • Si
    Sigmanfam May 28, 2010
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    I was wrong about no damage to the tarps. The hail storm put holes through one of the older tarps that were over building materials on the job site. Also, a car on the property had very slight dings from hail. I seriously doubt that someone would have the patience to ding a car so convincingly or take the time to damage a tarp. I had no other damage to actual building materials, including shingles. The holes in the window sills were exactly the same size as the holes in the tarp. I don't think it is unreasonable to expect a high priced brand new Anderson Window to withstand hail damage slightly better than an tarp. The newer tarps did not sustain damage. The Anderson rep said that the guarantee did not cover "Acts of God". In disbelief I asked if windows should not be made to tolerate hail. The tarps only cost ten bucks a piece. Anderson should have, in my opinion, wanted to repair or replace the sills to make the "Owner to Owner guarantee hold more water than my windows hold. The duct tape that we have put over the holes is not attractive but helps keep the water out. I think I will post pictures of my expensive brand new windows with duct tape over the holes so that other consumers can decide for themselves if these windows are worth the money. After all these years...no more Anderson for me.

    0 Votes
  • Jm
    J M Edgar_ Jun 04, 2010

    Mr. Windasman:

    I am a home remodeling professional, have been for 46 years. We have installed lots of windows - and had more problems with Anderson and Pella windows than any other brand. - almost all of it due to faulty construction in the factory.

    Here's the latest. My customer insisted on Anderson sliding windows in a floor to ceiling, wall to wall, window wall in a sunroom. I tried my best to talk him into another brand - any other brand, except Pella - to no avail.

    There were 4 sliding windows in the array and a sliding patio door. Three of the four windows had factory problems, as did the door.

    One sliding window was manufactured without glides - they were completely missing. For those of you who are not window experts, the glides on a side-to-side sliding window are what the window sash slides on. The sash is the moving part of the window. In the past these were often nylon rollers, which had a lot of problems. Nowadays they are nylon or teflon pads. Without the glides the window will not slide, and if it does slide, metal to plastic contact mars and scratches the window sill - which is what happened in this case.

    Two of the sliding windows did not slide properly because screws in the sill were improperly installed. Anderson, for some reason known only to Anderson engineers and God, screws the plastic sill to the wood underneath the sill with pan- or truss-head screws. This is not good engineering because the screws will wear out the nylon glides much more quickly than no screws. The glides will still slide relatively smoothly over the screws as long as they are installed straight down so the pan or truss head on the screw is flat. If they are installed at an angle, however, so the pan or truss head is canted, it contacts the bottom of the window preventing it from opening and closing smoothly, and, incidentally, scratching the hell out of the bottom of the window.

    So, out of four operating (as opposed to fixed pane) windows, three were improperly manufactured and had quality problems. Which makes me ask if Anderson has any kind of factory quality control.

    The patio door had two problems. The screen was bent, probably from being strapped down with too much pressure during shipping, and a weather seal between the two doors was missing. There is supposed to be two weather seals, but only one was installed. Again a very obvious, very visible, quality problem that should have been caught at the factory.

    So, in April 5, 2010 I contacted Anderson to make a warranty claim on behalf of my customer, giving the warranty "adviser" all of the order information from the original window/door order. This was not enough. They also needed us to measure the window glass and provide the glass code for each window to "verify it was under warranty" and to "process the claim". These windows were purchased last December, but apparently Anderson does not keep purchase records. So we did all that. Then we were told that an Anderson field representative would be sent out to inspect the warranty issues, but only on payment of $140.00. And here's the other kicker - Anderson would send me the parts, but it was up to us to install them. In other words, Anderson wanted me to finish manufacturing the windows by doing the things they had failed to do at the factory.

    That was enough for me. I called my lawyer (I am a lawyer, but even lawyers have lawyers) and on his advice wrote the Anderson legal department stating my intention to sue. A few days later I got a letter from the "senior paralegal" indicating that Anderson would respond "as soon as possible". A few days later I got a call from Jason who identified as an Anderson field rep who indicated that he had been told there was a "color problem" with the windows. I straightened him out on that. Later I learned from my customer that Jason had been out to his home and looked at the problems, then gone away. He has not been heard from since.

    Anderson's warranty is a calculated fraud. First, they warrant only the parts needed to cure the defect, not the labor in most instances. So if you have a problem, getting the parts installed is at your expense. Anderson has calculated that it can be lax at quality control because (1) if the quality defect is detected, all they have to do under the warranty is provide some parts and (2) the process of making a warranty claim is so cumbersome and time consuming, most customers won't pursue claims for minor defects.

    If Anderson manufactured windows to the high quality it claims, it would cost them both materials and labor. If they slop together a window and leave out a few parts, it only costs them the parts - the contractor or customer ends up paying for the labor. Quality control, as far as I can determine, is not done in the factory, but in the field where contractors are stuck with defective windows that not only slow the project down, but take the contractor's time and money to remedy the defects. Not a problem for Anderson, though. It is, after all, not their money.

    As a contractor and lawyer I strongly object to these business practices. They work only because customers let them get away with it. Keep in mind that Anderson's written warranty is merely a statement of what they will do voluntarily without your having to file a lawsuit. But there are also other warranties implied by law. All manufacturers impliedly warrant that their products are safe, fit for the purpose for which they are intended and manufactured in a workmanlike manner. A leaking window, a window manufactured without slide or without a weather seal is not fit and not workmanlike and a court will award you the reasonable cost of fixing the problem - both parts and labor.

    So my advice is find your local Small Claims Court and SUE THE [censor].

    Small Claims Court are consumer friendly. There are very relaxed rules of evidence, so you can represent yourself (in fact you must represent yourself since lawyers are not allowed in Small Claims). Its had to make a mistake since the judge will tell you what you need to do.

    You will need a copy of your contract for the windows, or a letter from your contractor, or just your testimony, to show when the windows were purchased; some photos or videos of the defects; and an estimate from one or more contractors showing how much it will cost to fix the problem. You will be asked to give your statement as to the problem and an opportunity to show your documents to the judge. Over 90% of the time, the consumer wins these lawsuits if he or she is just a little bit prepared.

    In fact, in most cases, you will immediately get a call from Anderson offering to fix the problem, no charge to you just as soon as it learns you have filed a laswsuit. They don't like the reputation of being sued a lot over product defects.

    If you don't want to try small claims, make a complaint to the BBB. Anderson, as a BBB member, has agreed to binding arbitration through the BBB. In arbitration the rules are even more relaxed and the arbitrator is likely to be a contractor who has had bad experiences with window companies and will probably be on your side. You have to ask for arbitration, the BBB won't offer it. But if you ask, you'll get it.

    So, stop whining and go get something done. All the whining in the world does not cost Anderson a dime. But if everyone with a product defect complaint sued, Anderson would soon take notice and change the way they do business.

    Right now we have over $1, 200 in our warranty claim, mostly in labor costs. I guarantee Anderson will pay us either now or eventually.

    By the way, Anderson, if you believe any of the above is not true - constituting defamation of your business reputation - sue me. My name and contact information is set out below.

    Jim Edgar
    StarCraft Custom Builders
    [protected]@starcraftcustombuilders.com

    3 Votes
  • Rotti39 Jun 21, 2010

    I spent $50, 000 on casement windows for my home. They all have factory applied extension jambs on them that are wrapped in vinyl. On over half of the windows the vinyl is bubbling up and seperating from the wood it is glued to underneath. The window are only 3 years old. Andersen agrees it's a warranty issue. The warranty states 3 remedies on a warranty issue. Provide parts to fix the problem, a factory authorized repair, or refund. The only way to fix my problem is to remove the windows fix and reinstall. They say in the warranty, that labor is not included. But the warranty states that you may have additional rights which vary from state to state. Luckily in my state, they are responsible to put my house back to the exact way it was before the warranty issue, commonly known as "made whole". To take these windows out, the siding on the exterior will have to be removed around each window and on the interior, the window trim. What a mess this will be. Andersen should be here any minute. I will be going for option three for my case. No way will they be ripping out 20 windows in my house. No matter what they do to put my house back to it's original condition. I strongly suggest anyone having warranty problems in their state to see what additional rights you may have. I'm glad I did. At the least they are responsible for the siding removal and installation and the trim removal installation, trim paint and any wall touch up that may be needed. But again, I'm going to go for a refund. I started a blog too which describes my problem in detail. I will keep it updated to let people know about my experience with Andersen. So far I have had no problems with them but that could change. I did a lot of research and found plenty of info that Andersen customers must have when dealing with them.
    www.barkinblog.blogspot.com

    2 Votes
  • Wo
    Woodsman Oct 31, 2010

    I am trying to get rid of the anderson windows I installed years ago...I see where all warrentys are OFF..That's a shame...Shame on the company. We were assured years ago that they were guarenteed for the life of the home...NOT SO...I will never go near another anderson widow from now on.

    Tom Woods

    [protected]@yahoo.com

    1 Votes
  • Wi
    windasman Nov 09, 2010
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    Mr Woods,
    How old are your units and what problems are you having with them? Andersen has never portended to have a lifetime warranty, so your beef is with the one who told you that-not Andersen.

    If indeed you have AndersEn windows? How hard is it for consumers to spell the name of the company right? AndersOn was also a window company that is now out of business, so are those the windows you have?

    -1 Votes
  • Cl
    Cliff Metcalf Jan 15, 2011

    I built my home in 1992 and the contractor put anderson window in which was suppose to be top of the line windows, I'm not sure about that. The window have leaked cold air from day one. I had had a moisture problem enough that in the winter with the blinds close it creates one two two inches of ice on the window. I have let my contractor know and Anderson and no one has done any thing. Would I use Anderson again not even on a dog house. These people are right Anderson does not honor they Warrentys. I geuss I am stuck with [censor] window for now.

    0 Votes
  • De
    Dennis Danieluk Mar 21, 2011

    I purchased Anderson Sliding doors-two fixed position and two sliders
    and within the warranty period all four units leaked causing into the
    lower condo unit creating minor damage. The doors had the vinyl clad on the outside and the separation of the vinyl from the wood created the leakage. I had two separate contractors check the caulking and installation in addition to two separate building inspectors, none picked up on the defect. Thus the defect wasn't reported to Anderson until months after the warranty expiration.
    Anderson offered a partial discount on new but I believe since this is a defective product which failed during warranty I'm entitled to replacement. I'm not looking for damages to the lower unit. As all four windows failed, it's obviously a manufacturing defect.

    expiration of warrenty

    0 Votes
  • Em
    empire607 Mar 31, 2011

    To all the ignorant people out there...educate yourself about your warranties and reputable contractors in your area so when it comes to diagnosing problems with your windows and doors it can be done correctly. Just because someone is a contractor or inspector doesn't mean they know what they are doing when it come to diagnosing problems.On another note I find it really funny that Jim Edgar, after being in the business for 46 years, doesn't even have a good enough relationship with his dealers or Andersen reps in the area to help him out. Is it your hard to deal with?

    1 Votes
  • Sa
    sadley miss led Apr 04, 2011

    In 2003 purchased a patio door warrenty stated 10 year coverage on hardware -handle finish came off called company stated that that color was not covered along with certain other colors- why didn't they state that when I purchased the product the brochure said no such thing-would cost me double the original amount to replace item.
    I WILL NEVER PURCHASE OR RECOMMEND AN ANDERSEN PRODUCT TO ANYBODY AND I WILL PAST THIS ALONG TO THE BUILDER WHO RECOMMENDED ANDERSEN TO ME !!!
    Sadly Misled

    0 Votes
  • M1
    m103619 Apr 12, 2011

    My house was built in 1988, 15 Andersen double hungs were installed. They are all leaking water at the seams of the vinyl wrapping, which caused the frames and sills to soak with water and rot. I too, thought I was installing a window that was a maintenance free lifetime window at a premium price. Now they all need to be replaced, estimates are around $15000. Andersen says 20 years is good life for a window. The house next door was built in 1735, stil has original windows. My daughter's house, around 1900, still original windows. Had I known Andersen windows were 20 year units (I am sure they have been leaking for many years, however it was not noticable due to the vinyl cover), I would have selected a different brand.

    1 Votes
  • An
    AndersenLiner May 23, 2011

    First a disclaimer: I am a current Andersen employee and have been for some time. I work in one of their factories manufacturing a variety of their windows. I can't speak to the warranty part of any complaint with Andersen as that is a customer service issue, however I have heard from several of my friends who have purchased Andersen windows that when a problem does arise, it doesn't stay a problem for long as Andersen solves it very quickly. What I can speak to is the quality of manufacturing that goes into one of their windows. I can and will put my word on the line that this company actually cares about what they send out the door. Obviously with any large manufacturing corporation there will be some emphasis on numbers over quality, however I cannot tell you how many windows I have had to remake because of the slightest defect on the unit that the company deemed was unacceptable (such as too many nail holes in the vinyl liner). In my 10+ years of experience manufacturing their windows, I have NEVER seen ANY window shipped out that has a major defect in it such as a large hole in the vinyl that doesn't belong . Granted some minor mistakes are made, such as small holes (like smaller than a pinhead) in the corners of the vinyl being overlooked, which is a VERY easy thing to miss when working on a high output line as anybody who has worked on window manufacturing lines can attest to. (I have friends who work at a small competing window company in the area who deal with the same problem) If and when a problem does arise the higher ups do a very good job of letting us know what the problem was and how to avoid it in the future. Again, I AM a happy Andersen employee and I have no experience on the warranty side of the window, but as to the manufacturing quality; it is very high. If anything they worry TOO much about quality as we always seem to be behind on orders because they keep telling us to slow down so we can look the window over to make sure nothing's wrong with it. I also believe that with any high value purchase, research needs to be done and questions need to be asked. If you feel Andersen isn't the window for you than move on, however I strongly believe that if you research Andersen you'll find that the happy customers outnumber the unhappy ones a great deal. And any large company, such as Andersen, is going to have unhappy customers.

    0 Votes
  • Ma
    mariannemm Aug 03, 2011

    Please do not do business with this company that makes such junk. I bought an Anderson Storm 3000 model door in May 2008 and the window frame plastic has fallen apart, warped and cracked in less than two years. I put up with it but then the screen handle metal lock literally fell on the floor one day last year and I was so shocked to discovered the only thing that was holding it on all this time was some piece of double sided tape, seriously that is not even logical let alone secure!!! What were they thinking? Who would get away with designing the taping on a lock and selling it? So if the main door is locked by the key you can slide the window with your hands, since the lock just fell off, and there is no way to fix it or replace it securely, I can help but wonder what engineer thought to tape a lock into place?
    So I called customer rep to finally complain and they said they realized the issue and now have designed the lock, that now actually screws into the door frame (it is really attached now, what a novel idea!) And now I can have the privilege to buy that replacement to fix that issue for a mere 27 dollars, and the window frame piece for 18. So for 45 bucks with tax the new "lock assembly" arrived and I was now shocked again, the lock is now also cheap plastic, not even a metal lock. So I had to think so what if this new lock actually really screws in, it is PLASTIC folks, the door frame is the same junk quality plastic, crap that warped and cracked previously in only two years time with little use. I am very unhappy I spend a lousy 45 bucks for cheap inexpensive plastic pieces to fix their really bad door.
    What a loser company, don't waste your time please save yourself the heart aches. I also asked for the manager, as the customer rep was not helpful, I complained to the manager and was given the "we are so sorry for your inconvenience " routine over and over no matter what I complaint I shared, but they were not going to help do anything to fix it or offer anything but to offer me the deal to buy their junk solution for 45 bucks. Of course they never mentioned the lock solution they offer to fix the problem was also just a junk plastic piece and not even metal when they tell you it is priced at 27 dollars! So, even now they acknowledge their design flaw regarding the two sided tape... is a metal lock that actually attaches to the door too much to ask for a 27 dollar replacement I had to pay for to replace the tape? I even mentioned I would write bad reviews about their products to let everyone know about these issues and that did not faze them at all…. Buyers beware.

    0 Votes
  • Do
    doogymd Mar 27, 2012

    I built a house in 2005 using all Anderson windows, except for two, they were pace windows, you tell me my house is to air tight I run two dehumidifiers and a air exchanger and they still condensate and are molding and rotting at the sill, the outside sashes are falling off and 3 of the 8 leak real bad, now for the pace windows same wood sash in perfect condition no issues what so ever . Windows are left wide open, meaning no blinds or curtains and they still ice and sweat up, I can cover the pace windows and they do not ice or sweat and they were to of the cheaper windows . Please explain !!

    0 Votes
  • Mr
    Mrs. Wright Apr 26, 2012

    This just sounds like best Buy...if something goes wrong with a product you buy from them and it is still under warranty...even if you still had a year of the warranty left...you must by new warranty as once you get a repair, the old warranty is null and void...good money making scam. But I don't think that Anderson doors is stupid...their doors and windows were installed in the houses around were I live...and if you want to replace a door for a new door...because of the oddball sizing...the only thing you can replace it with is...you got it...another Anderson door, unless you have the cash to get someone to come in and completely redo the rough opening for you. NExt time I buy a new house I am sure to check to make sure the windows and doors are of STANDARD sizing...and it better not come with the name Andersen!!!

    0 Votes
  • Un
    Unhappy in NV May 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    We don't have a complaint against Andersen Windows but the grids are beyond ridiculous!!! We built our home and installed 67 Andersen windows all will decorative grids. To date we have had a problem with removing and replacing the grids. We have broken many of them and have resorted to just slapping them back up piecemeal until the next time the windows need cleaning. They are absolutely impossible to take out and put back in after washing the windows. We cannot have a window washing service come to do our windows because they are so rough with the grids that we're sure there would be many more broken grids. The better solution would have been placing the grids sandwiched in between the two panes of glass. The frustration is not worth the extra money and effort.

    0 Votes
  • Yo
    yoopergirl May 24, 2012

    We built our house 30 years ago and used all Anderson windows. The vinyl on the outside of the windows is cracking and peeling, basically disintegrating. When we chose Anderson, we believed these windows would last the life of our home. We are very disappointed and don't know what to do, since there is no warranty.

    1 Votes
  • Ch
    chas2 Jun 23, 2012

    Brand new house. 1 year old. Many wooden double hung. All are loose and leaking wind and dirt. So far Anderson is totally stonewalling me. These windows suck and they don't want to help.

    1 Votes
  • Sv
    sv gibson Aug 26, 2012

    i know one of the service techs and i hear a lot of issues dealing with warranty work with this company, They charge such high rates for labor that basically the customer cannot afford it.
    They have many issues, this company. They may be a large company, but they have let go of
    standing behind their products and trying to put the customer first. Remember them, the customer.? These companys become to big and loose something along the way. wake up,
    you can loose it all tomorrow. .

    1 Votes
  • Df
    dfa Dec 11, 2012

    We built our house 18 yrs ago and installed all Andersen double hung "Permashield" windows. Like others, we were led to believe these would windows would last. We have so far replaced 3 of the windows due to the so called "Permashield" coating cracking on the outside and allowing the wood to rot. To those who say you can't expect a window to last a lifetime...I expect a window that is vinyl clad to last...after all you CANNOT paint them or seal them periodically like a wood window without the shield. In other words you CANNOT do any maintenance on them that you would if they were not "protected" from the elements. AND we paid a premium price for them! I am writing to the company and including pictures of the rotted windows...for all the good it will do!

    0 Votes
  • Rb
    rbert7 Dec 12, 2012

    I have a house on the Oregon Coast with 34 Andersen windows installed in 1989 during a major remodel, we added 17 more Andersen windows in 2004 with an addition. Two of the Original windows failed in 2005 and were replaced with no problem under warranty, I had to pay to have them installed. Three door panels installed in 2004 delamainated and the dosrs were replaced in 2007 with Andersen picking up the labor and materials. Last month one of the doors installed under warranty in 2007 failed, Andersen is replacing the door but is charging me $245 labor to replace it. The windows are are holding up well, but he door panels delaminating is caused by a manufacturing defect and Andersen needs to pick up the tab. In addition when the doors are replaced the interior wood has to be refinished at my cost. I am now waiting for the other two door panels replaced in 2007 to delaminate. What is my recouse when they fail outside of the warranty period?

    0 Votes
  • Pa
    Patricia L Wright Jan 16, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I just built a home 2012... And YES I ALSO THOUGHT ANDERSON WINDOWS ""WHERE" suppose to be a good company... Well my story started 10 months ago during a storm that water was pouring through the huge 6 pain window we had purchased from Anderson. I called Anderson that night Oct. 29 2012. and I was given a repair guys phone number to contact. He did come out first thing in the morning.. I was told that there was no SEALENT BETWEEN the windows when they where all put together.. I had 3 large double hung and 1 large arch that also had 3 pains of glass at the top all boxed up together with NO NOTICE TO THE INSTALLERS that this window needed to be sealed..."" in between each section"".PRIOR TO INSTALLING !!! That is just NUTS !! Anderson needs to notify the consumer that when they buy their windows, the consumer is responsible to finish weather proofing in between the sections.. I would of bought a window somewhere else... Now I have a window 1 year old that is warped with water damage, that it's my fault I should of known to weather proof this window... PRIOR TO INSTALLING !!!

    0 Votes
  • Ja
    Janet engler Jan 21, 2013
    This comment was posted by
    a verified customer
    Verified customer

    In 1989, we installed 23 Andersen Perma-shield Narroline vinyl clad windows throughout our house. In 2007 while sweeping our deck, the broom went through the siding and we found the bottom sill of the kitchen nook windows/ (plus frame & siding) deteriorated from water (you could squeeze the sill and water would come out). The trail of the water damage started at each corner of the bottom side sills of the windows (before dismantling, the windows looked perfect and the only sign of any problem was a slight discoloration on the inside wood sash).
    At first Andersen said via phone it was an installation problem. After we had an independent business inspect the damage, they stated no error in installation but "The wood frame under the sill cladding is nearly completely deteriorated. The most obvious location for the water to enter is at the junction of the exterior cladding where the jamb cladding meets the sill cladding. All the windows have a gap in this lower corner ranging from 1/16" to 3/16". The design shows no attempt to caulk these during manufacturing or any type of counter flashing to create an overlap." We contacted Andersen again and after several months they finally sent someone to take a look at the problem. Their answer was our "limited warranty had expired". They offered a goodwill payment of $600 contingent upon us signing a release of all claims against them. The amount was to go towards two of the eight kitchen nook windows we replaced, but to us, this was an insult and we did not accept it.
    We purchased the windows because of their advertisement of permanence: "since windows become a virtually permanent member of your home once they are installed" & "tough long lasting Perma Shield Vinyl on frame exterior". Nowhere did we see an advertisement of a limited warranty of 10-20 years. (Who in their right mind would put in windows which would last only 10-20 years!!!). Plus their advertisement (which I still have) states "All weather exposed parts of perma shield window and gliding door frames are also covered with vinyl to provide a weather lock between the window and your house". Although their advertisement (copyright 1982) shows vinyl on the sill sides, ours did not come as such, which we believe is causing the water to get inside the wood core and rot from the inside out.
    Today, we just had to replace another window because of inside wood discoloration and found the same deterioration as we found in 2007. There is also an area of water damage below another window which we have not yet torn apart, but will in a few weeks. Wish we had never heard about Andersen windows and had gone with a less expensive brand which would have lasted about as long as the Andersen windows!!! Janet Engler, Chehalis, Washington

    0 Votes
  • Jo
    Jon A Feb 11, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I recently attempted to get warranty service on my Andersen windows which were installed in my newly constructed house only seven years ago. Since the first winter, the windows have leaked air which caused terrible moisture build up which led to mold growth. My builder said that this would eventually go away as the house ages, well its only gotten worse! When I contacted Andersen, they told me that my windows were still under warranty, but the problem I have is not their issue, I have too much humidity in the house! I run a dehumidifier, so I know that it is not the problem. I just want to warn everyone who is considering new construction, to avoid choosing Andersen windows as they will not honor their warranty on their inferior windows! Buyer beware.

    0 Votes
  • Jo
    Jon A Feb 11, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Totally agree, Andersen products are junk!

    0 Votes
  • Wi
    windasman Feb 14, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Ok, you complainers may want to make SURE you're thinking of the right manufacturer. AndersOn did have a lot of complaints, and I believe is no longer in business. If you're referring to AndersEn, at least have the sense to spell it right...

    0 Votes
  • Be
    Beberoni Mar 11, 2013

    I see complaints about Andersen windows, spelled Anderson, and I know there is a cheaper window called Anderson. I am thinking many of the complaints here may be against Anderson, not Andersen, but the people complaining are not aware there are two different companies, named Andersen and Anderson.

    0 Votes

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