Andersen Windows & Doorswindow

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a verified customer
Verified customer

Such a HUGE DISAPPOINTMENT. Brand new house and one of the windows fails. Look out window one day and the sash is hanging off literally. Andersen is called and replacement window is ordered. Installer shows up and comes down and says he cant replace the sash until we removed the plantation shutter. WHAT?? You want me to pay for this? Andersen's response was we added a decorative accessory (I cant make this stuff up - he actually said this) and we will not pay to have it removed to put new window in. REALLY!! Let me be clear we spent over twenty thousand dollars for new windows not even 5 months it fails and I have to pay to have my decorative accessory removed ( I am still laughing about this like I bought earrings for my window). Andersen would choose to loose a reference and a future repeat customer over $200-$250 (guess) have shutter removed and replaced. BTW called a couple of other window companies and they are saying they would have stepped up to the plate and paid to have this removed and replaced. Great job Andersen

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