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I am totally unhappy about how I was being treated regarding my recent warranty service order from Andersen Windows. Andersen Windows DO NOT Honor their warranty, they DO NOT Back Up their defected products, which were leaking like crazy. Rain water was leaking through those Andersen Fenchwood sliding door panels, water run on the floor, go over 5 feet into the house. Andersen Windows DO NOT Care about their customers. It made me realized, all of those complaints that I read, being posted on the internet about Andersen Windows, all those horror stories from their victims, are True.
I was totally mistreated by their sub-contractor DSI Window Wizards in Martinez. I was singled out to have to pay $100 delivery charge for those replacement door panels, which normally would be FREE of charge for delivery to others. They said because they have to walk across the lawn and the driveway was too long. For what was the Real reason they singled me out for the fees, I do not really know. Maybe they just simply do not like me.
I was at the mercy of their sub-contractor, DSI Window Wizards in Martinez, for whatever they demanded of me. Andersen Windows said they do not charge delivery fees for replacement products under warranty, but their sub-contractor can charge us whatever they want. And we have no other choice but to have to go with this one sub-contractor that they appointed to us. It was totally a Rip-Off that Andersen Windows have force their customers into.
Andersen Windows are not being Fair, not being Ethical, to let their sub-contractor to abuse certain of their customers that they simply do not like.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Stepahnie,
I am sorry to hear about the unpleasant experience with your warranty order and about the feeling of being mistreated by our service provider.
I am interested in knowing more about your service order and would like to help any way I can with your situation. Please call me at [protected].
Kim
Andersen seems to be run like most insurance companies. The policy is to deny, deny, deny and hope you give in. We had patio door issues with a brand new Andersen door. Our installer had us call Andersen, so we called and were told the Andersen rep would call us back. But after repeated calls to Andersen, they never did. Each time we called we had to go through their bogus "troubleshooting" process, which is basically a customer service rep reading out of a binder. On the first two calls, they said it was probably a problem with the door but on the third call, giving the same answers to the questions, the rep said that it was a faulty install. To have a rep come out they would need our credit card but "not to worry", they wouldn't charge us $151 if the door was defective. So we called Home Depot, who called Andersen. Home Depot said that to have an Andersen rep come out it would cost $187. Wow. I need to stop calling people for help! Every time I pick up the phone the price goes up! Plus, after dealing with customer service that there is any way the rep will be objective. So I'd up paying another $200 for them to blame the installer. I think the next time I even THINK about buying an Andersen product, I'll tell the store to bring it over, install it and if it turns out NOT to be defective, I'll pay for it. Andersen's warranty is worthless. I need 22 windows for my house. If Andersen won't stand behind their products, I'll find a local company who will.
Look at my doors! They don't even answer the complaint that I sent to them
if you had gone with renewal by anderson they would have came out personally to see the problem and taken care of it for free. its a shame people dont know that anderson windows has their own division of contractors. if i can give any advice call renewal by anderson because they know how to install windows and doors properly vs most of the home depot or pvt. contractors who mostly install roofs or siding or toilets and maybe 3 or 4 windows or doors a year.