Andersen Windows & Doors review: storm door

I purchased an Emmco storm door for my front door. The model number is [protected]. After a few years it looked as if someone had damaged the door. A closer inspection indicated the the shell of the door was defective and the inside of the door was coming out. This was evident on both sides of the door; the outside that was exposed to the elements and also the inside of the door that was not exposed to the elements.The door is very unsightly. I went to Home Depot where I purchased the door. They advised me to contact the company for a credit in order to replace the door. I would appreciate an immediate response to this matter as the door is very unsightly. I have attempted to reach you by phone to no avail. I can't wait in excess of 15 or 20 minutes for someone to answer the phone. Therefore, I would appreciate a prompt response to my request.
My name is Mittie Jackson, 3795 Drury Drive, Macon, GA 31204