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1.4 234 Reviews

Amtrak Complaints Summary

20 Resolved
214 Unresolved
Our verdict: If considering services from Amtrak with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amtrak reviews & complaints 234

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11:10 am EDT
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Amtrak Poor communication, alternative transportation

I booked a ride to Oklahoma City for June 18 from Ft Worth. On the 17th evening an employee (friend) checked to see if the train was on schedule and found out there was a derailment. So the next morning I called and called and called to see if the train was on schedule. NO ANSWER ever. My friend found out the train was cancelled so we decide to drive. Still no word from Amtrak. Now all we want is our money back. All day no communication or word from Amtrak and no way to get them to answer to get reimbursement. Then 45 minutes before train was to leave we get an email saying Amtrak was giving us alternative transportation which meant a bus. We of course had no intentions fr a bus ride . Then on the 19th the employee tells us we have to call before midnight to get a rain check. Well we called and get in line for a call back that was to be 2 hours later which would have been after 11 pm. The call never came. We've never experienced such in attentiveness and incompetence and disregard for customers. Do not believe we would ever try to book again. Still have not heard from Amtrak.

Desired outcome: Reimbursement

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9:31 pm EDT

Amtrak Scheduling, service

On May 27th returning from Spartanburg, SC. The train was scheduled to pickup at 11:30pm and the train did not come until 0215am. I had no idea it was going to be late because I didn't have internet service out there. This inconvenienced my sister who had to wait almost 4 hours and had to be at work at 6am the following morning. I'm a senior..

Desired outcome: I would like a refund for this terrible service. I had a private room on that train which was supposed to come with break and no meals served...

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11:04 am EDT

Amtrak Auto train real time nightmare!

Case#: 5733119
Transportation Voucher Number: T950001985
Transportation Voucher Issued To: WILFRED MURPHY Auto train #17E66B
May 5, 2021

With the extremely late arrival time, I had no choice but to check into a hotel. I want reimbursement for my out-of-pocket expenses.

Desired outcome: I want a refund for the hotel costs.

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1:33 pm EDT

Amtrak A very rude and nasty C.S. agent in Harrisburg, PA Amtrak station

Amtrak train station in Harrisburg, PA has a very rude, screw-up and messed up ticketing agent named C. Thomas. She messed up my Amtrak train ticket and caused me to pay extra, and she was non-apologetic about it. She also takes drugs right in front of a customer. If you see her, old, Black woman, your best bet is to take Greyhound Bus. Other customers have complained about her. I hope that Amtrak takes her off the schedule or transfers her away from Harrisburg, PA

Desired outcome: Fire this woman-C. Thomas from Harrisburg, PA Amtrak

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8:29 am EDT
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Amtrak Silver Star Train 91 &92 Customer Service

Case#[protected] [protected]@Amtrack.com Brenda Webster Gillcrese
Several times using the above e-mail address and has been send back, non -delivery., last communication March 19, 2021
Requested a review evaluation of my travels during the beginning of the pandemic.
Train Wilmington Delaware to Deland Florida
Train 92 Deland
My total cost for this journey, $1, 749.80

A disaster travel As a senior citizen, your not what I expected for a pleasant trip.
Concerns:
Stain Mattress both trains
Shower water never drain
Requested meals in advance, deliver to my cabin
trying to self quarantine myself, taking this stand as a safety precaution
For myself and age.
Given a large shopping bag, that I had to pick up myself
Meal was uneatable and not warm, drank water the entire
both ways
Attendant never answer the call button, waited 2 hours
Returning train had been sanitized with liquid coming down the walls
Original Reservation #BCA1DA
Unacceptable formatted email with a $250.00 voucher, refused
Traveling First Class, First Time Bedroom Suite, wasn't First
class.
Will take this trip once again, but i am saying to myself, would this be the type of travel Mr. William Flynn or anyone in his family fine this acceptable
I would like to take this trip, but fear that this will happen once again to me.

I would like to do this trip once again, but my family says, this is what Amtrak does best, Poor Services to Senior Citizens

What do I want, Amtrak to do fix my problem, I want to do this trip over at there expense
I have paid once poor service, can Amtrak do it the correct way and not the same old bedroom suite
Sincerely and Respectfully
Brenda Webster Gillcrese
[protected]@aol.com
92 Wayne Drive
Dover, Delaware 19901
Daytime work # [protected]
Home landline # [protected] after 4pm

And thank you for reading

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10:39 am EST

Amtrak Price Gouging & Rude Customer Service

Client #[protected]
After a nightmare trip last year in June 2020 when our train broke down in the middle of the night, we sat still for over 16 hours with NO info at all! No one would tell us anything & we couldn't get off the train. Finally, after a lot of trying, we reached a cust. service line and we were offered a partial favor by offering us a credit to use within a year. Taking this offer, trying to give Amtrak a break, we tried to book this year and the prices keep changing. On one day the tickets show as one price ($368 @ 20%), 3 days later they are doubled ($687 @ 20%), and 2 days after that they have tripled ($867 @ 20%). And occupancy still says it is the same. Called Cust. Serv. to verify and we were told 'that is the price, you will have to deal with'. No other explanation. Unbelievable that this long time company is so rude and un-accommodating. And can get away with Stealing from their customers.
I would like an actual refund for the extra day we had to sit on the train last year or be able to book the same ticket for the original cost again this year while using our partial credit that was offered.

Desired outcome: I would like an actual refund for the extra day we had to sit on the train last year or be able to book the same ticket for the original cost again this year while using our partial credit that was offered.

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5:24 pm EST

Amtrak Disability wrong seats and bug bites

Name: Jared Gardner
Email: [protected]@gmail.com
Phone Number: [protected]
Amtrak Guest Rewards #:

Reservation Number: 096f7f

Trip/Event Date: 2/21/2021

Message:

I was traveling for a job to spokane and back to Fargo on the way back from spokane I started itching badly in my crouch then I woke up to a bug crawling on my face and I have a disability so I was put in the wrong seat and the amtrack worker would not help me and told me to sit down and said you will get home very rude I am thinking about going to a mental hospital because I am very disturbed about bugs biting me and being treated like trashing the ground. Now I have a huge rash in my crouch in a lot of pain I don't want to go to the doctor because I don't want to catch covid-19 I am scared please help Jared Gardner [protected] [protected]@gmail.com

Desired outcome: Lawsuit pain and suffering medical bills

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10:12 pm EST

Amtrak Chef cooked food, falsely advertised

Complaint about the food offered on Amtrak. The advertisement says Chef prepared meals and white table cloth dining are shown in pictures indicating fine dining. This is false advertisement. The meals were nothing more than TV dinners with fancy names. I paid for a trip round trip in a bedroom sleeper car which include all meals, breakfast, lunch, and dinner. On the day of departure however, the train was late and fortunately for us we ate breakfast before boarding. The food was so bad I skipped dinner and we canceled our return portion of the trip and were charged $130 plus dollars; making a very disappointing trip even more undelightful. The train was later on arrival, which turned out to be a good thing because we had breakfast before loading. So neither of us had breakfast, and I skipped dinner because I could not eat that type of food again. The main complaint is the bad food and false advertisement. I do not mind getting a refund that can be used at a later date when you put your Chef's and fine dining back on board. So I would prefer a full refund of remaining portion of the trip I did not take. EFE19C Reservation # Sandra Brown

Desired outcome: Full Refund on portion of trip not taken

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9:38 am EDT
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Amtrak Silver star train 91 &92

Unclean trains both ways. Mattress, 92 Train, soil, serveral places
should disposed, replaced. Still checking my home for bedbugs
Had my luggage, placed in my yard, not sure I to see if any insect were bought home with me
Never received the service I paid for$1749.90
No assistance for senior citizen, requested meals server in cabin, never happened
Reservation# BCA1DA /Ticket # [protected]
Wilmington Delaware to Deland Florida (Round Trip)
Sept.25, 2020 @1:02PM
Oct.03, [protected]@8:31PM
Meals both way serve in white shopping bag
Bathroom shower, never drain completely
Cabin in both trains, had smear, water drooping and and needed to be dry
Rang attendance bill 2 complete hours, never answer.
Had to remove my own white shopping bag to trash can.
Was not a comfortable, nor pleasant train traveling, estimated 16-18 hours
of hell! Brenda Webster Gillcrese
92 Wayne Drive
Dover, Delaware 19901
[protected] (c)
[protected] (h)
If need, I can document with photos from my cellular phone

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Schoffend
Phoenix, US
Jul 05, 2022 8:25 pm EDT

I feel your pain. But at the same time, you were traveling in the middle of a scamdemic. A plandemic. Lots of unconstitutional lockdowns that literally killed hundreds of thousands of businesses if not millions. Yet, big and greedy corporate businesses were allowed to stay open because they were deemed essential, yet the local mom and pop store were not. I myself, was visiting family in Italy before the plandemic was announced and ended up getting stuck for several months. I had to buy a one way ticket flight home with delta for me and my kiddo because Lufthansa kept canceling our return roundtrip ticket. I paid $1800 to fly home on delta and I was furious with the service. Mostly empty plane, long haul fight and received NO FOOD. Only Simple snacks and ONE bottle of water for each of us in a ziplock bag. My son was starving on this flight and I had to sacrifice what little I had so he could “eat”. Still, simply munching on some snacks and a bottle of water cannot replace a meal. When a nation is under severe lockdowns and mundane tyranny orders and rules, how CAN you expect a stellar experience on your Amtrak train? Me and my son will be traveling on an Amtrak train together for the first time next month and lucky all the insane rules have been thrown out the window. Let’s hope for a better experience than what you had. I will let you know. Unfortunately, that does not mean that 2 years of lockdowns isn’t going to have a long lasting effect for years to come. It has caused nothing but irreversible damage.

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9:04 pm EDT

Amtrak cleaning standards

Hello, I was looking forward to receiving your email update on COVID-19 to see improvements on train cleaning standards. I was disappointed to see the individuals in the accompanying video to be cleaning in plain clothing with no masks or protective gear. Amtrak is a highly used transportation system with high exposure to so many travelers with viruses and germs a given. Please take a moment to consider the welfare of your cleaning crew and present safe options for them. https://youtu.be/UfAu5tKeRKY

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2:25 pm EST

Amtrak safety grievance re. contract

On 01/31 Train 518, Sea-Mount Vernon was cancelled ( Res: 8FOE13), a bus was provided. I sat in the second row. Two Amtrak conductors sat in front of me. As we left SEA the driver began sweating profusely, wiping his face and brow for about 15 minutes and loosening his collar. These seemed like potential cardiac symptoms. Next he turned on the air conditioning blower three times, saying it was heat and acting confused. He drove 47 in a 35 mile zone approaching the Edmonds terminal. At no point did he ever use a signal when changing highway lanes. From Edmonds to Everett a continuous loud annoying alarm beeped. In Everett the Amtrak conductors tried to investigate the cause. The driver said it was the heat alarm and could not turn it off so there was a probable safety component that should not have been ignored. Other passengers complained.The ride did not feel safe and was not safe. I believe your bus driver poses a likely threat to the future safety of passengers diverted to any bus he drives. Please report this contractor to the Amtrak Inspector General and notify me. Thank you.

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Update by Dorothy Downes
Feb 01, 2020 2:26 pm EST

Thank you. I look forward to hearing from you.

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11:21 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amtrak capital corridor line

I rode the Capital Corridor line from Richmond, CA to Davis, CA on 1/15/19 (train 534). I boarded in Richmond with another female passenger (woman #1) who sat down at a table across the aisle from me. The woman sitting opposite the table from her had boarded previously (woman #2).

The conductor came through and scanned the ticket of woman #2. He turned to woman #1 who stated she boarded at Richmond, was going to Davis and needed to pay cash. She was holding a $20 bill. The conductor stalled for a minute and told her the cost was $20 (the fare is actually $23).

The conductor then reached up with his scanner, scanned woman#2's ticket and printed a copy. He placed the copy in the holder above woman #1 and pocketed the cash.

When the conductor saw me taking his picture as I got off the train, he said, "did I do something wrong?" Interesting choice of question.

All he did was print a copy! He did not charge her a new ticket fare. Amtrak keeps raising our rates when their personnel are stealing money from the company! I reported this to Amtrak's Office of the Inspector General, but have not heard anything. I even gave them copies of the tickets printed (I obtained them from the two passengers) as well as a picture of the conductor. Not a word. Apparently, they don't care!

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The company addressed the issue.

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12:09 pm EST
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Amtrak amtrak train 313 / boulder incident on friday january 17, 2020

I was on the Amtrak 313 going from St. Louis to Kansas City. The car that I was in was struck by a boulder halfway through the trip. We thought it was an explosion as the it was loud and then the train felt like it was derailing. Once the train straightened out, the car started filling with smoke. At no time in the next 20 minutes, did any Amtrak attendant come to check this out. A chemistry teacher who was on the train put out the first electrical fire. Nobody was told anything for a long time and 2 more fires started with a tremendous amount of smoke. Finally, they moved us to the other cars where we stood like sardines. We were then told they would take us to Jefferson City and buses would be there to get us to our destination. Then they told us that we were being pushed back to Hermann where there would be buses. We finally were told they were taking us back to St. Louis where we originated from. I realize that this was an Act of God, however it was handled very poorly by ALL of the Amtrak employees involved. I feel that I deserve a few free vouchers as I still would like to use Amtrak for my travels. I called and talked to several call center people who didn't really care and just quoted procedures. I was 5 rows up from where the boulder hit, I inhaled a lot of smoke and had to stand the rest of the trip. I also did not make it to Kansas City for a very important family gathering for Saturday morning. My name is Lisa Blackwell and my Reservation # 781E79
My photos are not very clear because of the smoke, however the news covered this incident and it was highly published. Thank you!

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12:25 am EST

Amtrak california capitol corridor train #729, jan 11, 2020

Purchased two tickets on Amtrak #729 ($144) from Sacramento to Santa Clara for the purpose of attending the San Francisco 49ers Divisional playoff game with the Minnesota Vikings. This was a special event as it was the first playoff game in Levis stadium plus my good friend is from Minnesota. Train was scheduled to depart Sacramento at 8:59 am and was scheduled to be in Santa Clara at 11:37 am, approximately two hours prior to the start of the game. The train was delayed and we did not end up leaving Sacramento until approx 10:40 but were assured that we would still be in Santa Clara before the game started. Following several long stops at stations along the way, we arrived at the Santa Clara station at approx 1:40 pm. Due to the prolonged delays, we missed the pre-game ceremonies, national anthem, and the first 5 mins of the game (which included the first Niner touchdown). Very disappointed. What was scheduled to be a 2 hr and 38 min trip ended up taking over 4.5 hours.
If Amtrak is interested in increasing ridership, schedules must be maintained.
Kim Worl
[protected]@gmail.com

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4:03 pm EST
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Amtrak lost/stolen luggage

While traveling from Chicago to Charleston West Virginia on the 3rd and fourth of September, my luggage was lost/ or stolen.
I have been filing lost items for the past several months.
I now have a lawyer who will find out through the use of cameras (which are obviously all over these days) where it went.
My original address, (California 19559 stone gate) is all over items in the luggage.
My and my fathers birth certificate are in there as well.
So there's no reason to not have found me!

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12:12 am EST

Amtrak coastal starlight train numbers 11 and 14

December 29, 2019

Amtrak Customer Service
1 Massachusetts Ave., NW
Washington, D.C. 20001

To Whom It May Concern:

I am writing regarding my extreme dissatisfaction and disappointment with my travel experience on Amtrak's Coastal Starlight Train Numbers 11 and 14 last week.

My husband and I were booked and paid in advance for Monday December 23, 2019 trip on Coastal Starlight Train Number 11 from Eugene, Oregon to Redding, California. Several hours into our trip we noticed we were freezing cold and there was obviously no heat. We asked for blankets and were told we could purchase them on the train but the train did not provide blankets. An hour later we learned that the heat had not been turned on. After another hour we found out that the heater was not working and that it would be fixed shortly, it was not. We again requested blankets, thinking an exception would be made under the circumstances. Instead we were told there were no extra blankets available for train passengers. There was no apology, no offer of a hot beverage, nothing. We traveled at night for nine hours without heat. We spent the entire trip in our coats and gloves.

Our return trip on Coastal Starlight Train No. 14 from Redding, CA to Eugene, OR on December 27, 2019 was a living nightmare! I checked the train status before we left the house and learned the train was delayed by an hour and half and we adjusted accordingly. The Redding train depot offers no services. There is lobby, there are no bathrooms, there is no seating of any kind and no shelter from the elements. Our train was scheduled to depart at 3:06 a.m. We spent 2 hours in our relative's vehicle waiting on the train. During this time, we checked train status both online and by telephone. Each time I checked there was a different time. People were gathering at the depot and were freezing cold. Nobody left as they were afraid of missing the train.

The information that was provided was vague and gave the impression the train would be arriving within the next hour. Initially we were advised the train would catch up and could be arriving sooner the projected. Customer service recording was of no help. With some digging, we learned there had been an incident with a "trespasser" somewhere in Southern California causing the delay. After several hours, the train status showed the train as being in Chico, CA and was momentarily delayed due to a "trespasser" (again). Each time the estimated arrival time in Redding was posted as another hour. There was no time to leave and find the nearest bathroom. People were relieving themselves in the bushes. There was no time to go get a cup of coffee to warm up without fear of missing the train. Based on the information provided by Amtrak there were several times people (myself included) unloaded our baggage and moved to the platform expecting the train's arrival. This went on throughout the night. It was horrible. It was only because one of the passenger's daughters worked at a Chico TV station that we learned our train was delayed in Chico because it had struck and killed a man on the tracks.

Since Amtrak was well aware of the incident, they knew the train would not be leaving Chico within an hour after someone had been killed. Why couldn't have Amtrak been honest with us and sent us a text when the train would be actually arriving, allowing people to get warm and grab some breakfast? Both my husband and I are disabled and senior citizens. My husband has Stage 4 terminal cancer and has a nephrostomy tube which requires regular access to a restroom or risk sepsis. The discomfort, frustration, and anxiety forced upon us by the way this situation was handled was unbelievable. Shortly before our train was due to arrive the Union Pacific employee took pity upon us and opened a small portion of the train depot office up to the few passengers still waiting for the train. Our train arrived seven and half hours late!

When the train pulled into the Redding station we all walked down to the car that was opened up. After standing in line a few minutes we were told we needed to turn around and go in the opposite direction, several cars down to board. Being senior citizens, we were now the last in line to board. We realized the train was behind schedule but the way we were herded on the train was disgraceful. I had the door slammed shut on me and the train started up again as we tried to find room for our baggage. There was no room for our bags and no one to help us find room. Once seated, there was no explanation for the delay and no apology. I incorrectly assumed we would be offered breakfast or at least a cup of coffee. I was wrong.

We were unable to sleep because of the constant intercom announcements for lunch reservations, lunch seating, complaints about people showing up in the dining car too early, and on, and on. Rarely did we see anybody from the train staff in our car. Once again, there was no heat. Young children were running up down the isle of the car going from car to car unsupervised. A disoriented gentleman was looking for his luggage insisting it was stolen. He obviously needed assistance but he couldn't find any help. He started to panic and it was obvious he had mental health issues that were being triggered. We became very concerned for our safety. When we finally located a conductor he dismissed the incident as funny.

Prior to arriving at our destination in Eugene, Oregon, we explained our disability situation to the conductor and requested assistance with our baggage. We were assured there would be numerous train personnel to assist us when it came to disembark. There were none. It was difficult to get to our luggage because the passengers who were getting off for a smoke break had blocked the baggage area. A couple of them had been drinking (per their statements) and were not real cooperative about moving out of the way or letting us through. There were no train personnel anywhere to be found.

Because we were late arriving, I received a parking ticket because I never anticipated I would need to pay for time after I was scheduled to arrive. The train ride in itself was quite nice and we would like to do it again but under the conditions we experienced on both trains, it was obvious this was standard operating procedure for Amtrak.

I have enclosed copies of our train tickets and request full reimbursement. I believe for the nightmare we were subjected to, the rude employees, the unreasonable time delay, and the sheer lack of empathy and courtesy we are entitled to just compensation. I hope your company is embarrassed by the way it conducted itself and will take immediate action to improve their customer service and communication with their traveling clients.

I will be expecting your response with full reimbursement for our tickets within a week of receipt of this letter.

Sincerely,

Linda Graham

[protected]@gmail.com

152 E. Hatton Ave.
Eugene, OR 97404

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7:33 pm EST

Amtrak being kicked off train with no explanation and for no reason

Bought 2 tickets, at separate times, not the same reservation. One passenger was drunk and both got kicked off train. They were not even sitting together when incident happened. They kicked drunk passenger off, then came and got other passenger whom was sober and again not even involved and kicked him off as well. They gave him no explanation, and had no reason to kick off the sober passenger.

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7:29 pm EST
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Amtrak my train was cancelled and I am trying the refund

Dear,

I sent this e-mail to Amtrak several times and I complained i facebook page but the company does not answer. I only a automatic e-mail asking me to call for a number that I wait in the line for hours. I only want my refund because Amtrak cancelled my trip. My next step is send a e-mail to White House.

Reservation Number: 07FF93

Trip/Event Date: 11/3/2019

Message:

My train (number: 2155) was cancelled on november 01/2019 at 07:20am from Boston (Bac Bay) to New York (Penn). I had to go buy bus because I had flight schedule and I would lose my trip if I waited for another train (if Amtrak gave this option because in that moment any of Amtrak's employees knews what is going in on). I order to refund the value that I paid in my credit card.
Kind regards,
Marcel Andrade.

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5:16 pm EST
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Amtrak treatment and handling

Beside being delayed for hr . I've took several trains and enjoyed most . I called complain about a employee had she had talked to me in front of other workers and passenger. I called failed a complaint and was supposed to got a call back nothing . I've been treated as if my concerns mean nothing ! I had a woman at customer service hang up on me and on peruse messed up my train ride . I also had to call back and change it and was charged more money to do so !

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TellMeAboutIt82
, US
Nov 19, 2019 6:37 pm EST

What?

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11:03 pm EST

Amtrak employee

This letter is being crafted to express the indignation and horrendous event that took place at the Santa Barbara Amtrak Station on 209 State St, Santa Barbara, CA 93101. My family and I were traveling back home to Riverside, CA on Sunday, November 10, 2019 when the incident happened. While waiting for my train to depart around 11:15 am a child around the age of 5 or 6 was with her mother and she needed to use the bathroom. The small child was sitting in the waiting area moving around on the bench because she needed to use the bathroom. The mother noticed that the bathroom required a code in order to access the restroom. The mother went to ask the front desk attendant for the code so her child could use the restroom. The lady came back to where her daughter was sitting and informed her daughter the lady would not give her the code because she was not able to present her Amtrak train ticket. The child was weeping and squirming on the train stations bench because she needed to use the bathroom urgently. I went to the front counter and asked the attendant (Rosa Noriega) for the bathroom code and presented my ticket. I received the bathroom code and opened the door for the child and her mother so the child could use the bathroom.
The window attendant (Rosa Noriega) storms from behind the ticket counter and approaches me in an irate and infuriated manor, stating "Do you think I'm stupid, do you think that I am [censored]ing stupid." "I saw what you just did." "It's not your job to open the door for passengers." I told the lady "the child needed to use the bathroom and I was not going to let her use the bathroom on herself because her mother was not able to present her ticket." The women approached me and began yelling and screaming in my face and threatened to call the police on me and my family and to cancel our train tickets home. I told Rosa that she needed to back up and get out of my face and she would not disrespect me and talk to me in the manner that she was. Rosa continued to threaten me, putting her finger into my face and into my chest. I backed up from the women to avoid physical contact and she began to move closer connecting her chest with mine. I told the attendant to call the police because she had become uncontrollable and unruly. During this time, the other passengers that were in the lobby had become fearful because of the altercation had gotten out of hand and unpredictable. The small child and her mother hid behind the door bathroom because they did not know if the woman was going to attack them for going into the bathroom.
As stated in the first paragraph I was traveling with my family which included my sister who is 18 and my daughter who is four years old. My daughter and my sister were in fear because of the verbal altercation and the physical contact the Rosa made with me. I began calling the police and Rosa walked away back to her ticket window. After the lady walked away, I spoke with the Amtrak Police officer who was on duty at the sight and expressed to him what happen inside the station. He made it clear to me that this is an ongoing issue with this specific employee and her supervisor. He expressed that passengers complain daily in regard to the lack of customer service and degrading interactions that are experienced at this station by this particular person and her supervisor never addressing the problems. I filed a report with the Amtrak Police officer and with the local police department. Santa Barbara City Police were called out to the scene because I was verbally and physically assaulted by this Amtrak employee. In addition, everyone in the lobby waiting for there train were in fear and my four-year-old daughter and sister who were traveling with me at the time. I am exercising my right to file charges on this employee, and I will be contacting Amtrak headquarters and I am considering filing a lawsuit against Amtrak after being attacked by one of their employees in front of my child. I will be contacting all Santa Barbara's local officials, so they are aware for the poor experiences their tourist are experiencing. No passenger, customer or citizen anywhere should ever have to endure the verbal and physical abuse I have witnessed in Santa Barbara at the Amtrak station while traveling with my family. While at this station I witnessed nothing but degrading, demeaning, and humiliating interactions amongst the customers by Amtrak employees. From the window attendants to the supervisors who are in charge. No one is present to help or resolve any questions or concerns that take place while visiting this station.
I am highly disappointed in the overall environment and customer service that is demonstrated at the station. I should not have to travel with my family and be attacked for allowing a child to use the bathroom. I should also not have to travel with my child and have her in fear because a woman attacked her mother at the train station. I will continue to escalate this matter until this issue is resolved and it never happens to another passenger, not just at the Santa Barbara location but any Amtrak location. This company should be ashamed to call themselves America's Railroad if their passengers and families are being disrespected and verbally abused while traveling. To hire people of an angry and aggressive nature says a lot about your company's morals and how they value the people who use this service.

Amtrak Employee: Rosa Noriega
Amtrak Location: 209 State Street
Santa Barbara, CA 93101-3833

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