Amtrak  - 5/2/22 amtrak service delays/refund

Lucia Canales

[protected]@comcast.net

[protected]

Complaint:

Yesterday trains were severely delayed from Philadelphia to New York, and we couldn't get through to your customer service. I'm writing to request a refund for the trip. We ended up catching an Uber to New York.

RESERVATION NUMBER 1B6627

RES# 1B6627-30APR22

PHL NYP One-Way

Philadelphia, PA New York, NY

MAY 2, 2022

William H Gray III 30th St. Sta. Moynihan Train Hall at Penn Sta.

TRAIN NORTHEAST REGIONAL Philadelphia, PA - William H Gray III 30th St. Sta.

DEPARTS ARRIVES (Mon May 2)

To New York, NY - Moynihan Train Hall at Penn Sta.

84 May 2, 2022 1:14 PM 2:38 PM 2 Coach Seats

PASSENGERS (2) AMTRAK GUEST REWARDS

CANALES, LUCIA ADULT No member number provided. Join at Amtrak.com

REYES, CHRISTOPHER ADULT No member number provided. Join at Amtrak.com

Proper identification is required for all passengers. This document is valid for only passengers listed. See www.amtrak.com/ID for details.

IMPORTANT INFORMATION

• CANCELLATION FEE MAY APPLY.

• Congratulations on reducing your carbon footprint. This train trip will produce 83% less greenhouse gas emissions than if you drive (saving