SUBMIT A COMPLAINT

[Resolved] Amoma.comhotel room

5
I Feb 08, 2019 Review updated:

‘amoma.com — pictures displayed on our end are only for general guidance'! they told me that when I've contacted them to tell that this is not the room I've booked after I saw photos on their offer. They submit to offers nice hotels pictures. When you arrive at the hotel you will be surprised to see the room in poor condition. In case the hotel staff will find your reservation at all. There are a lot of feedbacks that people can't find their reservations in hotels.

I've already contacted amoma.com quality service team and gave them all information including invoice on an amount which I was charged additionally in the hotel to get smth similar I've booked, smth similar to what they are selling on their website. Amoma.com quality service representative told that amoma will not return me additional costs which I've paid. And told that pictures displayed on their end are only for general guidance. I disagree with that and replied with an email once more. Amoma proposed me a 10% discount for my next booking (there are a lot of codes on the internet..). But even didn't give me that code. Told to contact amoma for this code. Thank you, but I will not. I will not book with them any more. I'm adding photos. 1st one what I expected to get. Last 2 what I've received.

hotel room
hotel room
hotel room

  • Amoma.com's response · Feb 20, 2019

    Hi Irena,

    I regret the inconveniences you faced and would like to thank you for sharing your opinion.
    According to the information received from our colleagues, the pictures we display on our website are being received from the hotels though our suppliers and should be used as general guidelines. It does depend upon the type of room you booked.
    I wish to assist you further and to look into this matter, for this reason I kindly ask you to send me an email to [email protected] with your booking number.

    Best regards,
    Eva
    Customer Support Team

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • Mrs Bean Feb 08, 2019

    For the love of God and all that is holy!

    Never, EVER, pick a hotel on their website/ those travel websites alone!

    Look at reviews from Google maps or Yelp.

    The people don't lie and they have nothing to gain from lying. You can trust them.

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