my K-9 partner and I stayed there while passing through on training.We were model tenants.Days after we left...
I made reservations on 12/14/2017 for a stay on 1/20/2018. I specifically asked for a 1st floor room with...
Charged $134.00 but services not rendered since they could not accommodate our requests.
Itinerary #: [protected] for june 5th to june 6th:
We booked a suite at this hotel through expedia because it is a pet-friendly hotel. When we arrived we were told that the suite is not a pet-friendly room, and that they could give us a room with 2 queen beds. I agreed until they told me that they could not accommodate my request to have a sofa or 2 comfortable chairs since we had been driving for just over 12 hours, and sitting on the end of a bed with no back support was not an option. The lady at the desk told me to contact expedia for a refund. Even though it was about 9:30 at night we searched for a found a hotel which could accommodate us. Now 2 days later we arrived at our destination, and i called expedia. They called the hotel, and we were told that they were keeping our $134.00+!!! We are shocked that we would be charged that much for literally nothing. We did not even go into a room. No sheets, electricity, water, etc were used. The individual who is refusing to give us our money back is "sarah" the "gm" for that hotel. I called "customer service" for the hotel. They contacted "sarah", and then told me that she will not refund our money. We are not wealthy people and that much money is a hardship for us to lose for no service. We feel that this is very bad business when we did everything right and are still out that much money. We understand about hotel policies, however feel that to be penalized for that much money is unconscionable. Only about 1 hour had elapse from booking on expedia to leaving the hotel so it is not as if they had been out anything monetarily. Sarah had mentioned that our confirmation from expedia includes a statement to contact the facility for the pet policy. No such statement exists on our confirmation. Therefore, we would have no way of knowing that the suite we selected was not a "pet" room.
We booked a suite, however americinn did not fulfill their end of the contract since we were not allowed the room we had booked. According to our advisors, we were not required to accept a lesser room in lieu of the one we booked. We were also advised that since americinn did not fulfill their end of the contract by giving us the room we had booked and paid for, americinn is required to reimburse for the room we had booked and entered a contract with. Under rules and restrictions on the confirmation is the sentence, "prices and room availability are not guaranteed until full payment is received." our american express was immediately charged when we booked the suite, and therefore the available suite should have been honored or we should have been reimbursed. Sarah is digging her heels in, and still refusing to reimburse us.
I make travel arrangements for service technicians for a manufacturing company. On 6/8 I was asked to make...
Incredibly high priced for getting nothing. No microwave, no fridge. Did not vacuum room. Bathroom smelled of mildew. A shower that didn't work even after reporting it. Trash bags overflowed in lobby and eating area. Coffee pots empty. Same girl was at the reception desk as well as servicing the eating area. 4 chairs to a table that should only sit 2 people. 4 people could never eat at these tiny tables. Receptionist did not even know what county we were in. TERRIBLE EXPERIENCE! We had 2 rooms with 2 people in each room. Don't go there.
On August 3 I went to the AmericInn site to reserve two rooms in International Falls, Minnesota, for
August 23. I tried the system a number of times but couldn't get it to complete the transaction. It froze twice and I had to restart. There was no notification on the site that the transaction had been completed and there was no e-mail confirmation. After about 30 minutes I gave up – figuring I would try again the next day. The next day I checked my computer and found e-mail confirmations for three rooms. I immediately sent e-mail directly to the International Falls hotel and asked that any and all rooms be canceled. A manager wrote back later to tell me that the 3 rooms had been booked for August 3, that I had been deemed a “No Show” and that I had been charged for the three rooms. I was given a phone number for Customer Service, which I called – the woman there gave me another number to call – the woman there told me I would have to call the original person in International Falls. I was stuck in a loop. After that, despite numerous e-mails, I received no communication from AmericInn, cept for automatic replies telling me they would get back to me within two days. They haven't gotten back to me and they still have not returned my money.
After doing some research I now believe that the AmericInn Internet system is a well-designed trap. Many companies use such systems. Slow-moving front pages – a default date of right now that many might miss - slow confirmation pages – slow e-mail confirmation – frustrating customer service loops. It might be legal, but it is unethical and it should be stopped. I won't use AmericInn again.
Americinn Hotel in Hutchinson is the worst hotel I have ever stayed at. The staff were rude especially the General Manager (Brad Jacobson) The Hotel is small, Dirty, And smelly.But what got me the most was the security at this hotel. I don't know where they find people like that but he followed my teenagers around all night harassing them and hanging outside our door trying to peep inside the room. If you have teenage girls I would really beware. I would recommend everyone stay as far away from this hotel as humanaly possible You have now been warned.
My wife and I planned to stay at the AmericInn in Hartford, Wisconsin, while attending the 105th Harley-Davidson Anniversary 40 miles away in Milwaukee. We had to reserve our stay months in advance and AmericInn charged our credit card immediately for the entire stay of a mandatory five nights at over 150% of their usual prices. While traveling enroute to their location we had a motorcycle/car collision and were unable to continue on.
We phoned them from the emergency room by 3:00 that afternoon to give them notice that neither we nor our vehicle were roadworthy and would need to find transportation to return home. Even though others in our party gave the office advance information of our situation and were there when the desk turned away guests due to no vacancy, we only received a refund of a single night while they pocketed over $600. We heard from the other members, that made this trip, that their accomodations we OK, and the only thing they disliked was how we were treated. We even tried to get their corporate offices and staff of the Innpressive Club to mediate in our behalf, but absolutely no assistance was given. We were amazed that the corporate offices said that they could not intercede because each AmericInn is independently owned so they have no control. Needless to say, they can keep their Innpressive Club and we will never again give them an opportunity to treat us so badly.