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Americas Best Value Inn / Americas Best Inn Complaints & Reviews

Americas Best Value Inn / Americas Best Inn / left hotel after intruder broke in; manager refuses to issue refund

Sh
Jul 16, 2019

I made my hotel reservation through Booking.com. At 10:40 pm on Friday, July 5th, 2019 my family and I checked into our 2 reserved hotel rooms at the Anchorage, Alaska America's Best Value Inn. At 1:40 am I awoke to an intruder standing in our room looking at me. I hollered "What are you...

Americas Best Value Inn / Americas Best Inn / accommodations and service

St
Jul 16, 2019

Paid in good faith when I arrived the front desk was rude and unprofessional. Had my son with me who suffers from epilepsy was taking him overnight to stay before having an infusion done .there were people running up and down stairs and smoking our room smelled so much like marijuana and...

Americas Best Value Inn / Americas Best Inn / bedbugs

Gr
Jul 15, 2019

I stayed 1 night at ABVI in Marysville California, I came home with bedbugs and now I have them in my house of which I have never had before. Also found a tick in the hotel room. I am so disappointed in this 1 hotel as I use your hotels most of the time and have been satisfied. Please call...

Americas Best Value Inn / Americas Best Inn / 2 hotel rooms

As
Jul 15, 2019

I booked two rooms July 12 at 11:59 pm in Calera, Al. I had a party of 6 including a toddler that had been traveling for 11 hours. We were tired and tried to go to bed even with the room conditions. Room number 1: the walls were covered in marks and stains, the floor had stains, the...

Americas Best Value Inn / Americas Best Inn / disgusting rooms and poor treatment

La
Jul 14, 2019

I evacuated from hurricane Barry and booked a room for the weekend at the Slidell, La. Location for me and my family. My daughter and I both are asthmatic and have pet allergies. When we got settled into the room, I noticed the toilet was over flowing. I contacted the front office and wa...

Americas Best Value Inn / Americas Best Inn / management continental breakfast and the pool

Ja
Jul 14, 2019

Ok so management is some of the rudest people I have ever meet . My fiancee went to the breakfast and had a plate of waffles and a plate of toast and a few prepackaged snacks. The manger told her she had to much food. Number one it's the most pathetic excuse for a continital breakfast I've...

Americas Best Value Inn / Americas Best Inn / unprofessional, not as described, unsafe, unclean, unsatisfactory

Jj
Jul 14, 2019

A man holding his 2 year old daughter checked us in at 11pm. The room only supplied 2/3 of a roll of toilet paper, one shower towel although 2 persons were booked for stay, cigarettes were put out on the walls, the carpet was ripped in areas and extremely stained throughout, carpet was not...

Americas Best Value Inn / Americas Best Inn / trash treatment... sketchy actions.. wired reaction.. never ever seen this in my entire life..

Mo
Jul 14, 2019

My name is Mohamed Abdalla Khalil (8452434544) Im a regular loyal customer.. I Came yesterday to the receptionist ALONE and booked a room and explained to the receptionist that it will be me and a friend that will be staying at the room. Took 2 keys. I went to my room with my friend and we...

Americas Best Value Inn / Americas Best Inn / Payment

Sa
Jul 12, 2019

I called to cancel reservations. I was not informed that I would be charged the amount for the room for a night. I need that money. The guy on the phone said okay i can take care of that. He did not tell me I would be charged. I was told that no one would be able to help until tomorrow. I...

Americas Best Value Inn / Americas Best Inn / price & front desk attitude

Bi
Jul 11, 2019

On July 4th our home AC went out and we needed a hotel for the night. I found a room listed for $53/night at America's Best in La Porte. TX. When we arrived at the hotel, I was billed $76.00. I was hot and tired and went to the room. The room was ok for $53. The toilet wobbled when sat...

Americas Best Value Inn / Americas Best Inn / management

Fe
Jul 09, 2019

We have been staying at the hotel for the past 3 weeks. This past week we moved rooms to accomadate the weekly rate. I have been telling the front desk ive been getting bit by something i just couldnt find out what it was. Today we were changing the sheets and we found a bed bug. I took...

Americas Best Value Inn / Americas Best Inn / employer refuses to pay me my wages my last paycheck

Ga
Jul 08, 2019

i was employed from may 7 2019 thru june 28 2019 ok > my employer was paying me a dollar per room below min wage ok worked from sun up to sun down >ok says i owe him 645 dollrs of rent for room which i deny an was paying me cash wast taking out taxes which i filled out a w2 form allowing...

Americas Best Value Inn / Americas Best Inn / america's best value in crescent city

Tl
Jul 05, 2019

Room reeked of Dog urine, beds sunk in the middle. Worse 2 nights of my life I couldn't enjoy the 4th of July festivities because I could barely walk because of the beds uncomfort. The sink didn't drain, was clogged took a night to get water to go down. The room was really muggy and since...

Americas Best Value Inn & Suites / hotel painted post, ny on s. hamilton street

Ri
Jul 01, 2019

I had reserved two rooms for June 28-29 & 30 at the America's Value Inn on S. Hamilton Street in Painted Post, NY. On arrival I was greeted by the counter staff and provided my name with the details of my stay. He asked for a credit cards and tried to use Samsung Pay for the...

Americas Best Value Inn / Americas Best Inn / the most disgusting room i've ever stayed in in my life

Al
Jun 28, 2019

We reserved a room for a week because we are in between rentals. By the time we got into the hotel room, it was already bedtime for my daughter. I turned on the bed to put her to sleep… There was literally poop on the bedspread, and blood on the blanket. I complained, and they be grudgingly...

Americas Best Value Inn & Suites / very dirty and got scabies from the hotel

Je
Jun 28, 2019

I stayed at your hotel in phillipsburg NJ on June 12 and June 19 ...i started seeing a rash forming all over my body and was extremely itchy...i went to the emergency room only to find out that I caught scabies from your hotel rooms...your hotel is the ONLY hotel I stay at due to it being...

Americas Best Value Inn & Suites / stolen item by staff

Ja
Jun 27, 2019

June 9, 2019 After checking out, I noticed I left my expensive sweater in my room. When I called, the guy did not care and said they had no lost and found and to call back the next day and speak to housekeeping. I asked if there was a lost and found and they said no which was strange...

Americas Best Value Inn & Suites / lack of cleanliness

Ca
Jun 27, 2019

We checked into our room at the above location on June 18, 2019 having stayed there the June before on our way to Boise, ID. We found the bathroom floor to be littered with dust motes and dead bugs. The carpet was spotted with old paint and we discovered a frozen burrito in the fridge which...

Americas Best Value Inn & Suites / hygiene and poor management

Lu
Jun 26, 2019

I can only afford this motel and its only one close to where I work.. Ive asked several times to have the room cleaned better or carpets shampooed but neither has happened the lady was rude told me to find another place to stay ive spent over $654 total and swithed rooms several times and...

Americas Best Value Inn & Suites / bed bugs and dead insects in rooms

In
Jun 25, 2019

My dad and his co workers are in Edna, Texas to work on a project located over there and they chose America's Best Value Inn specifically, 1006 East Houston Highway Edna, Tx 77957, to stay over night. Last night Monday 6/24/19 he called us and he told us the conditions their rooms were in...

Americas Best Value Inn & Suites / discrimination and mistreatment of repeat customer

Bi
Jun 24, 2019

Hello and thank you for listening to my very legitimate complaint. My name is William Coonrod and I have stayed a few times at your Loudon Tn. Location. A few weeks ago I rented a room at the aforementioned location and my television didn't work. I called for help and a very grumpy and...

Americas Best Value Inn & Suites / reservation not honored

Dj
Jun 24, 2019

I made a reservation through Booking.com for Americas Best Value Inn in Kelso, WA. Date of reservation was June 5, 2019. Date of stay was June 15, 2019. I arrived at the hotel at 10:30 PM after assisting another motorist with a flat tire. The clerk informed me the hotel was full and my...

Americas Best Value Inn & Suites / dirty room/bugs

Ga
Jun 24, 2019

I recently stayed at one of these hotels in Phillipsburg NJ Saturday the 22nd into the 23rd. When I got home that evening I started to see red bumps on my body. After inspecting myself, I found a couple clusters of these bites. I did not have them before arriving and they are certainly not...

Americas Best Value Inn & Suites / the cleanliness of the room and the rash that followed

Ga
Jun 23, 2019

My wife and I Stayed at the Webster City, IA hotel and we had to ask for our room to be recleaned. The bathtub was covered in what looked like candle wax and the substance the jacuzzi was covered in came off black and sticky. We stayed and then checked out. Now 9 hours after being checked...

America's Best Inns & Suites / manager

Ra
Jun 20, 2019

On April 17, 2019 I stayed for a week at America's Best Value Inn at Sallisaw, Ok. For the entire week I was there the hotel never noticed that they never charged my account but instead issued a refund without any charge. This placed a restriction on my prepaid card account because...

Americas Best Value Inn & Suites / refund

Mi
Jun 20, 2019

I checked into the the Amercias Best Value Inn in Three Rivers Michigan on Saturday 06/15/19. Never even entered the hotel room. Shortly after we decided we did not want to stay. Young lady at the front desk says "No problem" takes key back and cancels the room. 06/19/19 the $54 is taken...

America's Best Inns & Suites / hotel room 208

He
Jun 19, 2019

We stayed at the Goodlettsville location June 14-18th. We reserved online and they had everything screwed up. Once we finally got to room 208 the sheets were stained. One bed had a blanket the other did not. The toilet tank top was broken and replaced with an oversized top. The shower wa...

Americas Best Value Inn & Suites / hotel room

Jo
Jun 19, 2019

my room is filthy. It has stains on sheets stands on the bedding stains on the floor stains everywhere! I checked in for 3 days I paid $84 a night! My room did not include a mini fridge. My air conditioning does not work. The room is disgusting from the bedding to the curtains I'm very...

Americas Best Value Inn & Suites / front desk overcharging me

Do
Jun 19, 2019

I checked into room 124 on June 12th 2019 for 7 nights I was charged $439 with a $25 deposit when I went to check out they told me that because I had guests I was to pay more they were going to charge my card more plus keep my deposit I do not understand because I did have visitors a...

Americas Best Value Inn & Suites / americas best value inn st. cloud, mn

Pi
Jun 17, 2019

We checked into room 242 in this hotel on Thursday June 13th. The room only had towels for one person, smelled strange, there was no building security, the side door couldn't be locked, there was a sticky spot on the carpet at the foot of the bed. When we asked housekeeping about it on...

Americas Best Value Inn & Suites / service and room

Ch
Jun 16, 2019

We walked into an America's best value inn in Helen Ga. to see if they had a room available. The lobby smelled so bad of cigarette smoke. None the less we booked a room because they were almost out last resort in our price range. When to the room and was shocked to see the condition of the...

Americas Best Value Inn & Suites / room

Tb
Jun 16, 2019

We checked in on6/152019 the toilet overflowed and shit water ran out onto the carpet wecould not switch rooms the toilet will not flush. All night my kids had to smell shit water and could not use the bathroom I paid 84.00 for this really this is how y'all do business i want my money back...

Americas Best Value Inn & Suites / malvern, arkansas 72104

Ch
Jun 15, 2019

I persevered a room with 2 queen size beds for 2 nghts. Asked to make sure pool was opened cause I had my 5 and 13 year old grandson with me. They assured me it was. Got here. Checked in. Ate got in pool was in pool then they came out and told us the pool was closed for the day cause they...

Americas Best Value Inn & Suites / hotel closed

De
Jun 14, 2019

I had 2 rooms reserved since january 2019 in omaha ne starting on jun 14 thru june 16 for my family. We traveled today to that room from out of state to find that hotel closed. I received no notification letting me know. I spent 2 hours looking for another hotel which i found one for only...

Americas Best Value Inn & Suites / forgotten item not received

Al
Jun 13, 2019

I have been with my wife at the Americas Best Value Inn in Flagstaff on May 29, 2019. Two days later, on Friday, I realized I had forgotten my binoculars in the room. I phoned the hotel and the manager, very kind, confirmed to me that she had found it and was available to send it to me in...

Americas Best Value Inn & Suites / front desk customer service

Sm
Jun 12, 2019

I was told that I need to put a deposit of $50 down because I am a black woman that wears dark makeup, and it's leave a stain on the pillow sheets or towels. That's basically saying that if you're black with dark skin you're not allowed to stay in our hotels without given an extra fee...

Americas Best Value Inn & Suites / antigo wi

Mo
Jun 08, 2019

I was overcharged by this hotel. I booked through Hotwire and the hotel billed my card! I understand that mistakes happen, however the way that this has been handled has proved to be the worst customer service I have ever seen. I have worked in Customer Service and my calls were recorded...

Americas Best Value Inn & Suites / hotel in helen ga

Je
Jun 03, 2019

So we checked into the americas best value inn in helen GA Friday 5/31 around 6pm. We had used booking.com too make reservations for a non smoking king room for 2 nights. We were not expecting all the bills and whistles but we were still expecting a nice stay... So first thing was when we...

Americas Best Value Inn & Suites / no resolution

Nr
May 31, 2019

I check in May 21st Room 105 in Romulus, Michigan. I asked for an 3:30am wakeup call and the airport shuttle at 4:30am. I recieved the wakeup call as I come out my room to catch the shuttle I was told by the driver he was full I tried to discuss with him I asked for the 4:30am shuttle...

Americas Best Value Inn & Suites / our hotel room.

Pl
May 31, 2019

Our hotel room is unacceptable. The sheets have yellow stains, curtains have dirty water marks, the carpet is dirty, the chair is dirty. The walls are even dirty and not to mention the heater is old and rusty...we paid over $100 for this room.. What a joke. You need to get new furniture...