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Americas Best Value Inn / Americas Best Inn Complaints & Reviews

Americas Best Value Inn / Americas Best Inn / service

Or
Oct 14, 2019

I am contacting you due to an issue that occurred at the Granada Hills America's best in and suites. I went to your hotel on Thursday, October 10 due to a fire that was in front of my home in Sylmar . I paid for two days and the third day I left to go eat and return and paid for a third...

Americas Best Value Inn / Americas Best Inn / blood stained/unclean linens

Oct 13, 2019

October 12th 2019 got a proximately 6:55 a.m. I notified on duty employee of the dirty Linens / blood-stained linens and the female employee walked up to my room to see for herself. She assured me that she would have housekeeping take care of it and she apologized. After my 12-hour shift...

Americas Best Value Inn / Americas Best Inn / my stay on oct 4-6

Kr
Oct 12, 2019

On Oct 4 I checked in at the buda hotel. At. Midnight my children and I noticed ants crawling out from under one of our 2 beds. My daughter was bit and I called the front desk to let them know that bothmy children were allergic to ant bites and that we needed moved. The young gentlemen at...

Americas Best Value Inn / Americas Best Inn / I pre paid for a week had a family emergency and had to leave I informed the staff and when I returned my stuff was packed and stolen

Ti
Oct 09, 2019

I checked out and they said they would give me a refund they are denying my refund now this is not right I had to file a police report and miss a day of work I'm going to file a lawsuit cause this isn't right I'm pretty sure the owner of the hotel is a drug dealer and the...

Americas Best Value Inn / Americas Best Inn / unethical behavior, false advertising, total disregardful to elderly handicap customer

Ka
Oct 09, 2019

Americas Best Value Inn / Americas Best InnThis room was booked through AAA with the understanding that a room was needed with a handicap accessible room. My mother is total blind and in a wheelchair. Upon arrival, I went to the room only to find that the room did not accommodate someone unable to get into a bathtub. Also, when...

Americas Best Value Inn / Americas Best Inn / pests/customer service/nights stay reimbursement

Qp
Oct 08, 2019

***America Best Value Inn 2625 N Salisbury Blvd, Salisbury, MD 21801 Phone: [protected] I am sending this report on behalf of a family Friend. This female is homeless and is currently residing in her car until she is able to get a place. ***She has stayed at this AMBVI prior to these...

Americas Best Value Inn / Americas Best Inn / hotel room

Sh
Oct 08, 2019

Americas Best Value Inn / Americas Best InnWe are driving from Wichita, KS area to Cambridge, Maryland for a funeral. We booked this through the hotels website for a king non-smoking room. We arrived about 10:45 pm. Before we even opened the door you could smell the smoke. It wasn't long before my sinuses starting get backed up. I am...

Americas Best Value Inn / Americas Best Inn / americas best motel

Fr
Oct 07, 2019

Americas best motel, my grandson and daughter were severely bitten by bedbugs at this location. We have requested a full refund of monies paid to this establishment. The front desk advises that they would only refund 5 nights when they have been moved to another room with the same result...

Americas Best Value Inn / Americas Best Inn / roaches

Fr
Oct 06, 2019

Americas Best Value Inn / Americas Best InnGot a room for 3 nights and it had roaches and the guest above us was making so much noise it was like they was remodeling all day and night. No one came to clean our room. I have video and pictures. Also i look on their website and theres pictures of my car noone asked or told me that...

Americas Best Value Inn / Americas Best Inn / unprofessional manager, ripping off refinery workers

Gr
Oct 04, 2019

I have been staying here and working at wood river refinery over the past 15 years on and off. I have always paid for a week at a time . I had just paid for another week and was only 2 days into the week when the refinery had issues with the unit we were to be working on. They pushed the...

Americas Best Value Inn / Americas Best Inn / visitors policy

Ca
Oct 03, 2019

I was planning to stay at this location (6504 south freeway ft worth TX). when I called to inquire the rates and availability, at or around 11am 10/03/2019. The employee answered and the first statement she made was to let me know you cannot have visitors no exceptions. Ok, I don't...

Americas Best Value Inn / Americas Best Inn / management

Ka
Oct 03, 2019

I paid for a one month stay and my ac completely went out. It has been one week today and it still isn't replaced. The building maintenance man said it needed to be replaced, now I am waiting on approval from the building manager. He keeps telling me it's working fine but...

Americas Best Comfort Inn / bugs everywhere, spots in the pillow case that looked like blood

Ch
Oct 01, 2019

Americas Best Comfort InnI was tired so i stopped at Beardstown Il. 62618 I got a NO SMOKING room and was completely disgusted it reeked of smoke, bugs everey where dead and alive, i was almost asleep then a bug jumped on me, I got up looked all around it was late by the time I saw the bugs I went out to the...

Americas Best Value Inn / Americas Best Inn / room and noise

Cj
Oct 01, 2019

Arrival on 09/25/2019; check out on 09/26/2019. Roon 215 I had supposedly the last room available and it was smoking. It reeked of smoke, but I opened a window for a while. The covers on the bed were dirty or stained. The room was near the neon sign and all night a motor very loudly...

Americas Best Value Inn / Americas Best Inn / theft by the manager/harassment/rudeness/libel defamation and slander

Jo
Sep 30, 2019

Americas Best Value Inn / Americas Best Inn9/30/19 After a long day at work, I arrived back at my hotel with an armful of groceries and a card that did not work. I went to the front office to get a new card and I was asked if I was happy by the manager rahmann. I said no, not if this happens everyday [I prepaid for 1 week] Heat...

Americas Best Value Inn / Americas Best Inn / refundable deposit

Ju
Sep 30, 2019

Stayed 9/1/19-9/4/19 at Austin, TX location. I never did receive my $100 Refundable deposit credited to my card and it's been a month. I need it credited asap. I spoke to hotel and my bank several times. Please credit this asap! My banks claims nothing has come across after 3 inquiries with...

Americas Best Value Inn / Americas Best Inn / rate/lie

To
Sep 29, 2019

Americas Best Value Inn / Americas Best InnOnline the rate for a room Saturday night (9/28/2019) was advertised at $49. The employee behind the counter, Chris (the manager would not give me his last name), said he would honor that price for the last smoking, poolside room that was available. He said the fact that it was the only...

Americas Best Value Inn / Americas Best Inn / housekeeping

Ja
Sep 24, 2019

I am staying at your Yukon, OK hotel in room number 155 due to the fact that I am away from home working. About 3 weeks ago I had a bottle of $400 prescription Restasis taken from my room. I reported it to the front desk and "Margo" told me they would take care of it. Then on another...

Americas Best Value Inn / Americas Best Inn / the owner / manager

Jo
Sep 23, 2019

The owner slash manager was extremely rude and down right disrespectful said she was cleaning the floors and ask my girlfriend to step outside and book the room we could check in at one o'clock when we booked through booking.com then when we secured the room with a credit card she...

Americas Best Value Inn / Americas Best Inn / check in

Ni
Sep 20, 2019

I am extremely upset I always put out of state visitors family at this hotel I stay here often tried to get a room they told me I had to put $100 deposit down I didn't have that in cash I was paying for the room in cash so I was going to go get my card the manager I guess was extremely...

Americas Best Value Inn / Americas Best Inn / hotel room smelled strongly of mold.

Jt
Sep 20, 2019

After getting the keys to our room we noticed a strong odor of mold. We thought perhaps it was just from the room sitting without anyone in it. We cranked up the a/c and went to dinner. Upon returning from dinner the room still smelled of mold. We decided to stay only one night instead of...

Americas Best Value Inn / Americas Best Inn / customer service house cleaning

Wh
Sep 19, 2019

Americas Best Value Inn / Americas Best InnMy family and I checked in and found blood on bed not sheets.(the mattress)They didn't change our room till the next day after paying full price.also alot of roaches was in room.(224) Then they moved us into room 104 we've here for 2 months. Noticed when it rains water comes in...

Americas Best Value Inn / Americas Best Inn / ac not working

Ba
Sep 17, 2019

Checked in this past Thursday AC has not been working in room at all my girlfriend called the front desk several times asking them if they were going to fix the AC she was told yes it has been submitted to maintenance while after three days of been not fixing it I went to the desk myself...

Americas Best Value Inn / Americas Best Inn / filthy rooms

Br
Sep 15, 2019

The America's Best Value Inn in McMinnville TN is the worst hotel I've stayed at. The hotel itself is dirty and dilapidated. Didn't look anything like the pictures on the website. Got to the room and it was disgustingly dirty. Pop cans and candy rappers stuck behind the bed...

Americas Best Value Inn / I have documentation that i’m a aaa member and I was rudely turned away when I went to show I was charged regular rate.

Tr
Sep 14, 2019

I stay at your facilities quite often. Your staff usually is above and beyond more than helpful. But there's one lady in the morning in particular that is extremely rude and unprofessional and doesn't know how to run front desk of the hotel. Today Saturday, September 14 I went in there to...

Americas Best Value Inn / Americas Best Inn / front desk clerk /rooms

Se
Sep 13, 2019

I have never been more disgusted I get here and there was this man I believe he was the owner super nice gave me my key and talked to me about my service dog I go to my room I wind down lay in bed and I'm starting to get itchy so I turn on the lights and I find two things 1 fleas 2 round...

Americas Best Value Inn / complaint

Pi
Sep 11, 2019

We have spent 3 days here because our car broke down. We checked in late that evening. That night I noticed the refrigerator wasn't working called desk lady came said it was on wrong setting. It ruined a very expensive bottle of insulin. Told the manager he started yelling and said we...

Americas Best Value Inn / Americas Best Inn / hotel

Da
Sep 11, 2019

Americas Best Value Inn / Americas Best InnI am sad to explain that I feel this hotel does not deserve the right to use the name "America's Best" much less be called a hotel. All hotels with guest room doors opening to a parking lot should be titled as "motels" for a more clear explaination of expectations of the overnight accomodations. 1...

Americas Best Value Inn / Americas Best Inn / one night prepaid stay at this motel

My
Sep 10, 2019

I arrived at 2:20 pm for a 3PM check in on 7/21/2019 and was at first told it would be $20 extra to check in early. (Note 40 minutes early). I said I'd wait, until after 3PM, and she said it would be an hour (3:20 PM) before my room would be ready. There were three *(3) cars in the...

Americas Best Value Inn / Americas Best Inn / items left in room.

So
Sep 10, 2019

I left two items in our room, in the Pacifica location. My husband and I stayed two nights, 9/7 and 9/8. Checking out yesterday morning, 9/9. I left black yoga pants and my Moab T-Shirt. I'm 99% positive they were left on the back of the bathroom door, and 100% in our room. They can keep...

Americas Best Value Inn / Americas Best Inn / reservation paid by fraud

Je
Sep 09, 2019

Americas Best Value Inn / Americas Best InnMy name is Jessica Rodriguez and I am a victim of fraud. The scammers used a prepaid one vanilla card In the amount of $500 to make a reservation at the América best value inn in Wisconsin dells at 3:33pm on 9/7/19. I can provide you with the number of the card and a copy of the receipt which...

Americas Best Value Inn / Americas Best Inn / the room

Br
Sep 08, 2019

No blankets. No heat control in my room. Blood stains on the chair and a broken office chair. As soon as I walked into the room an overwhelming smell of cigarettes filled the room . There were no blankets on either bed and was cold all night. I went and complained and talked to the manager...

Americas Best Value Inn / Americas Best Inn / hotel manager, room, stay

Sh
Sep 06, 2019

The manager is as rude as she can be yelling at us that she "just cleaned the lobby" when we tried to get coffee. Smiled and got sarcastic and rude about a surprise rate increase when asked about it, our hotel was raided by the police during our stay, we were clean and quiet and sat...

Americas Best Value Inn / Americas Best Inn / extreme mold and mildew in our room (room 122)

Bh
Sep 06, 2019

Americas Best Value Inn / Americas Best InnOn 8/18 we arrived around 11:30 pm and was provided room 122. The second I opened the door the smell was overwelming. Like an extremely wet basement. I left the door open for hours and window open over night with a/c on the whole time to try to combat the smell. The walls had black mold on...

America's Best Value Inn / bed bugs cockroaches same soap same sheets

Mi
Sep 05, 2019

First off I'd like too say I stay at America's Best Value Inn quite often n haven't had any problems me n a buddy of mine are usually there and stay 3-4 nights every other week, we also get the same room. As we walked in our room yesterday and started too look around I...

Americas Best Value Inn / Americas Best Inn / cancellation refund request

Lu
Sep 04, 2019

I cancelled a reservation I had made for this hotel through booking. com and my cancellation was not forwarded to the hotel. The arival date was August 8, 2019. The cancellation was made the around the end of July. I am now being charged as a no show to the tune of $245.55. There was no...

Americas Best Value Inn / Americas Best Inn / hotel cleanliness

Mi
Sep 04, 2019

The hotel cleanliness is definitely at doubt. I was charged $110 per day for a really bad hotel. It is old, small, dirty and smells bad. The bed liners didn't feel fresh, etc. I could go on and on. I never expected to pay so much for such a bad hotel. Americas Best Value Inn, needs to...

American Best Inn / the supervisor being unprofessional and threatening me

Je
Sep 03, 2019

I have had a voucher for a room at American best inn watt ave location. Today I came back from doing my laundry. The lady was finally cleaning after three days of not cleaning my room. A bunch of customers were stoping by practice there Spanish with the cleaning lady, then they ask for...

Americas Best Value Inn / Americas Best Inn / my room. no soap, no toilet paper, and only 1 towel in the bathroom.

Wi
Sep 02, 2019

None of the outlets, in the room worked. Only the bathroom. No television, no microwave, no refrigerator, and no lights. Only in the bathroom. I requested to be moved to a different room several times, only to be rejected by the front desk. I was told, on 4 different occasions, that...

Americas Best Value Inn / Americas Best Inn / customer service, uncomfortable stay, giving out personal information

Ta
Sep 01, 2019

I have stayed at this property over a week. The first day my personal information/ room number was given out without any reguard to who it could have been. I could have seriously been in danger. And that happen twice, I have had to go through days uncomfortable inside certain rooms due to...