American Swiss review: Service

Lost my account card a few months ago. Was unable to go into store to get a new card due to the pandemic and avoiding public places. When I finally was able to go into store was told that I need my ID, so I just canceled my lost card. Today I finally was able to return to the canal walk store but was told I now also needed a bank statement. I am not applying for a new account. I've been an account holder since 1996 and my account is fully paid.