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American Swiss

American Swiss

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1 134 complaints
4 resolved 130 unresolved

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American Swiss reviews & complaints 81 - 120

American Swiss complaints 134

American Swiss - Bad customer service & wedding ring poor quality

My husband bought me a ring 28 Sep 2019 at Clearwater mall. Then 4 month's later one of my ring stone fell out, so I went to Westgate mall to ask for help but instead the service I got from Palesa ...

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American Swiss - Wedding ring "poor quality"

On the 7th of October 2019, my wife and I bought a wedding ring at American Swiss Pavilion that was worth R39 999. At that time my wife was still wearing an engagement ring that I had bought early...

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American Swiss - His & hers 9ct rose gold & sterling silver with black diamonds for r3999, page 10 of christmas catalogue

Sometime last week I went to Alberton looking for the above mentioned. I was told it would be orderd in Eastrand as it shows that there are 2 and I would be called this week. To date I'm still...

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American Swiss - Returns policy

Hello, I bought a ring and earrings earlier in the year. I went back to complain about the ring. even the sales clerk said it was badly made. They allowed me to exchange it for a different ring which...

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American Swiss - Cancelation of layby

Re: 2551405 On the 31st July2019 I made a layby of a rose gold ring at American Swiss mafikeng crossing. I went to the store today to cancel the layby. I am disappointed regarding the...

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American Swiss - Customer sold a diamond earring promising an exchange within 30 days

Hi, I purchased a diamond ear ring worth 11500/- Rands as gift for my wife at American Swiss canal walk store, cape town on 22-Nov 2019. I enquired before payment and was informed before making the...

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American Swiss - Bad customer service and ring turning black

I bought a ring on the first week of August 2019. It went for resizing. I took it after a week. After 1 month 3 weeks of wearing the ring it changed to black. I went to the store on 3rd of November...

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M

American Swiss - Inconsistent service

I bought a wedding ring in October of the current year. I had to resize the ring as it did not fit my wedding finger. The ring went 3 letter sizes up. I then saw something I like more at Clearwater...

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American Swiss - Poor communications

I purchased a R12000 ring from American Swiss walmer Park. After returning to resize the ring to the perfect fit my girlfriend. I was then told that I needed to pay in no, nothing was told to me when...

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American Swiss - Tempo rose gold and bracelet set

My fiance bought me a Tempo Watch and Bracelet Set on 18 October 2019 in cash at American Swiss in Greenacres. The watch has a main clock and three smaller dials - days of the week (set on Saturday...

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American Swiss - Unprofessional customer service

My now fiancée and I began ring shopping a while ago and ended up falling in love with a pear-shaped solitaire diamond ring from American Swiss Pacific Werribee. My fiancée purchased the ring on...

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American Swiss - Bad customer service

My fiancee and I went into the above mentioned store yesterday around 2pm to release her ring after the resizing. Unfortunately, the official (Sherley)who organized a deal for us was unavailable...

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American Swiss - Bad customer service

I am very dissapointed about the service I received from American Swiss store in Kollonade. At the store we were assisted by Rinah Mothiba. A week ago we went to the store to return a ring that we...

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American Swiss - Service

I am Mr Mitchell, At 13h15 I came to your store to make payment, entering i saw that the one sales assistant was busy with a client, so i stood at her point whilst she was alone at that time...

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American Swiss - Wedding ring

I went to American Swiss at Liberty Midlands Mall on the 8/08/2019 I looked at a few rings and I told the assistant that my ring size is an H because my fingers are very small and her response to me was quite rude she said"WELL WE DONOT HAVE H! YOU WILL HAVE TO TAKE ANOTHER SIZE" so i decided to leave it and go to another store however i did not find anything else in another store. On Monday the 12/8/19 I came back to the store and a different assistant helped me who was very friendly and helpful. She said that they can resize the ring to the size i want so i was happy with that i bought the ring gave in my details for the resizing, i was called on monday 19/8/19 to say my ring is ready and i can come and collect. With all the excitment i go to collect and my ring does not come in a box it comes in a money packet and a small envolope. This is my special my day i want everything to be perfect. I am really dissappointed in this! I will never purchase anything again from American Swiss

American Swiss - National consumer law regarding pricing

I went to american swiss on sathurday 13/07/2019 in hartswater i saw a ring that i liked it was a ring with a blue stone, I checked the price and it said R99 so i asked to fit the ring and it fit...

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American Swiss - Ring repairs

I lost a diamond stud on my ring and had it repaired through your Westgate branch in May 2019. I paid for a new stud and for all the diamonds to be locked. 2 months later (July 2019) I have lost the very same stud.

Please advise what process should be followed now because clearly this wasn't repaired properly nor were the diamonds locked. I CANNOT BE FIXING THE SAME THING EVERY SECOND MONTH!!!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Swiss - Daniel klein watch

My fiance bought me a Daniel Klein Watch for my birthday which was on the 21st November 2018. I wore it for 1 week. It stopped working. Went into the store. They did something at the back and it...

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American Swiss - Ring

Good day the reason why im writting this complain last year 2018 January i bought my wedding ring it went for adjustment. It was perfect after 5 months i noticed there is a change in my ring it...

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American Swiss - terrible service, bad quality of goods, intentional damage caused to jewelry items

Official Complaint with American Swiss Rustenburg, Waterfall Mall I, have recently invested money into the well-known company American Swiss. I spent money on a promise gift, and a Christma...

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