American Swiss
reviews and complaints

My husband bought me a ring for our anniversary in April 2023. The ring started chipping off. We went to return it, and ended up taking a different ring. Which had to be resized because they didn't have my size. The sales lady told us to come back the Wednesday. I went back on Wednesday were they asked for a sms, which was never mentioned before. The computer said that the ring was there but she could not find it. So I left without. They phoned on Friday to tell us that they found it, took them 2 days to find it. When I picked it up again for the first time it was mentioned now that I have to pay an additional about for the resizing. The staff at Lakeside Mall is very incompetent and this was the worst experience. I would not buy from them again or recommend them.

Good day

I bought a ladies watch for my daughter at American Swiss Zevenwacht.A month later one of the stones came loose.I took the wacth back to American Swiss Zevenwacht.I received several sms,s that the watch is ready for collection.Each time i gat ther i was told that it was a mistake on their side.Each time i travelled al thay from the Strand to Zevenwacht just to be told the watch is not ready.I feel that this was very poor service.I called American Swiss to get a update.A lady assist me and was very friendly and assisted me very well.The same day i received another sms that the watch was ready for collection when i got there i was told that the watch is not at the store.On Monday the 12 June a lady called me again and was very rude after i told her that i am very disapointed with their service and want a refund on the wacth.

Today I went to American Swiss wonderpark, I got a lady who was busy packing the sale stock. I asked her if she still has a sale stock then she immediately said yes but I’m busy you can go Soshanguve crossing. I was pissed but I contained myself and try to keep the conversation going with her but she was not interested to help me. I told her that I love the ring and I want to fit it and buy it then again. She just ignored me, then I fitted the ring without her permission then she just said I’m disturbing her. I’m so so disappointed because I buy my wedding ring every 5 years at American Swiss but I won’t anymore in my life.

13/06/2023- Good Day

I bought a pair of earrings for my daughter yesterday afternoon(11/06/2023). She only wore them to sleep and one of the earrings have bent completely out of their shape, it is now not circular but oval shaped(see picture attached).I'm not sure what the procedure is in getting this matter resolved.

Your urgent response will be appreciated

Many Thanks

Cassandra Moonsamy

My fiancé bought my engagement ring at American Swiss, N1 City at the end of November 2022/Beginning December 2022. We got engaged the 25th of December. I only wear the ring when we go out or when I go to work. I am an Intermediate Phase teacher and don't do hard core work with my hands. I do not wear the ring while bathing, shower, cleaning, doing laundry, doing dishes or even around the house. Monday, 15 May 2023, late the afternoon I realized my big blue sapphire is gone. When I checked my ring, I could see the one corner clip was bended. Luckily, after searching, I found the sapphire. I took it back to N1 City Branch on Saturday, 20 May to ask if they are able to fix it. The type of service I got from the lady there was absolutely horrible. No real interest in helping me. She said it can be sent away and they can see. I asked her if she can approximately tell me what it will cost. Her response was no because the must first get the quote from the people fixing, then they must still add their fee as well before sending me the quote. Then only I can see. When I told her it's a relatively new ring, she wanted a slip. We obviously trusted and believed we are getting the best jewellery from them, never kept the slip. Then all of a sudden she couldn't do anything because I don't have a slip. Then with a very bad attitude I got told that she can request a slip but it will take to long. Me, more upset at this moment, looked at my fiancé and told him that I am not booking it in here with service like this. She then happily showed us away to another jeweler, who gave me a quote immediately and still fixed my ring within a day. I am extremely upset that this type of customer service are allowed at a big name shop like American Swiss.

August 2022, I lay buy a ring at American Swiss Maerua Mall, Windhoek in Namibia, by end of September 2022. I found another ring I loved elsewhere and bought it cash. I went to the Aforementioned American Swiss to cancel my lay buy and was informed they can not cancel my lay buy and I should wait for it to expire which will be in February 2023. I went back in February 2023 and I was informed they added an additional 3 months into the lay buy and the new expiry date is 18 May 2023. 19 May 2023 I was in the shop at 11 a. m and I was informed that they only had 400 Namibian dollars (NAD) in the till/cash register so they will contact me once they have enough. Mind you my total refund should be 2185.00 Namibian dollars. I had other errands to run in the mall so I made a stop at the shop around 5h30 p. m and was informed that they now only had 1100.00 Namibian dollars in their till. So I ask them to give me that 1100.00 (NAD) and I would be back the next day to get the rest of the money. They inform me that they do not do partial refunds and they will put that money aside and contact me once they have the full amount. The next day I go to the shop around 3h00 p. m and I am ready for my refund. I am informed they only have 500.00 NAD and I enquire how come that’s the case if yesterday they had 1100.00 NAD around closing time and that should make my money 1600.00. They go on to inform me that they bank their cash for each day and it doesn’t carry over onto the next day. Ok and I enquire what they meant when they said they would put my money aside and contact me when they had the full amount? Apperently if they had made 2185.00 NAD Cash for that specific day they would put it aside for me. I go ahead and ask them so my refund is at the mercy of a cash paying client of that amount even if it takes an entire month for that to happen and I’m informed yes. I’m obviously annoyed and highly disturbed by what I’m being told but I still try to reason with them. I propose to get my refund via EFT (bank transfer) since most of their clients do POS (swipe) payments at the shop. They inform me that they only consider that option when the refund value is above 5000.00 NAD. American Swiss Namibia, please fix this! This is ridiculous, for a shop that is in business for so many years how is this the service you give your clients for money that is rightfully theirs! I am about to camp infront of your shop to share my ordeal with all walk In clients to safe them from what seems to be an unending nightmare! Do better! This is pathetic!

I bought a white gold ring worth 100k last year in July and the sales guy advised me that I can bring the ring within 6 months for cleaning. 6 months later I went to the store but the lady on duty said 6 months is too soon I should rather bring it 12 months later.

It’s not even 12 months later I brought the ring in store again and now the manager is telling me that I should’ve brought in 6 months which I told him I did and his staff advised me to come 12 months.

Now I have forfeited my free ring cleaning I refuse to pay it as this was due to theAmerican Swiss staff not giving me proper information.

My ring is now faded and needs cleaning done.

lihle. [protected]@gmail.com

My name is Charity Denga. I bought a ring 13 March 2023. They said if you pay cash there is no extra money for resizing since there was no the exact size. They said it will take a month. l paid cash and go home. One ofgthe day, l received a call from them and due to network or communication breakdown l visited the Postmasburg branch to confirm what the call was about They call Kathu Branch and they said the person who called you is not around. l went home and wait for a month. Then on the 8th of May l visited Kathu Branch and they didn't help me due to loadshedding and they asked me about the reference number that l didn't received from them. On the 15th of May l called them and they said they will call me back and suprisely they said l have to pay R750 extra for the resizing. To me it's a daylight robbery and poor customer care. Since March when l bought the ring to date it was me who was following up my ring not the other way around and the one month period has lasped for resizing that's when they come up with annoying story.

can you assist

I, a TFG Totalsports sale associate, was interested in purchasing a pair of silver earrings and went into the Kenilworth Centre American Swiss store. The store had a single staff member working on the floor, the manager, I had asked for assistance and she just simply pointed out where the earrings were that I was looking for. I then simply wanted to ask if those were all the specific type of earrings they had and she rudely told me that I am a TFG member and should wait until she was done with the other customers in the store before being assisted. I do not work for the store nor American Swiss and was not treated like a customer and was quite rudely spoken to. Just for asking a simple question and she tried to reprimand me on how to deal with customers and I do not even work there. Absolutely horrible service!

Purchased a wedding ring for almost R9000 but the ring is turning black on my wife's finger.

Very unhappy with what we got and what we paid for it.

We purchased the ring at Southgate Mall and paid for amendments even where ring was ammended has a different colour. We regret purchasing it as it was supposed to be a memorable ring now it turned into a disastrous purchase and caused bad memories

I bought a chain from American Swizz in South Africa , Cape Town(N1 City). The thing broke in less than 3 months, the worst thing is that the necklace is not even pure silver it's rusting. That's daylight robery right there. They told me to bring the slip they issued me 3 months ago. I trusted them enough not to worry about keeping slips. With the world that we live in today, why don't they keep a coppy of the slips in their databases. They ask for these because high chances are that customers usually throw receips away.

I bought a cell phone at American Swiss but paid it with a fossinis card. Now the phone broke and not American Swiss or Fossini knows about the purchase of the phone.
There is a case no and busy with leagel steps but would like to resolve this matter as soon as possible.
From emails sent to me it was said the matter was resolved but nothing is getting done.
Please assist me with the way forward

I recently purchased a ring at your cape gate branch. And was told on buying that i can take my ring back to any of your stores as i could get it resized at a certain amount. I couldn't resize on the time as my wedding was around the corner literally planned a wedding in less than 2 months.

I went back Easter Friday and was told that i cannot resize my ring due to it has been worn already.

I am so disgusted by what this woman told me as amercian swiss was supposed to be a better company. You guys lost a client and i will definitely be telling everyone to not shoo there. Had better experience at sterns.

I am utterly disappointed by the service at American Swiss in mall of the north,I bought a watch on the 21st of February online as a gift unfortunately it doesn’t fit the person I bought it for. The issue I have right now is that he has been trying numerous times to have the watch returned at mall of the north however they have been giving him excuses after excuses, firstly it was “no cash” excuse and they promised to call of which they never did. A week later(17 March) after calling them numerous without any response,he went back and he was simply told that the system is offline and they cannot do anything to assist him, they promised to call him the next day of which till now are are still waiting for their call.

The staff and manager involved are not considerate, do not care about their customers and take advantage of their customers. Could someone kindly assist with this matter as I’ve realised that we are not getting any assistance from the store.

I am Mis Sharlot Maloka, I took my brown Tempo watch for glass repairs on the 4th November 2022 at wonderboom junction Pretoria even today may watch is not back, no communication on it, when I inquire about it at the store no one seems to know anything. Reference number RE011249000517, contact number [protected]. please assist on this matter as it’s been long over due on the time frame given for the return of the watch. I hope this matter will be solved as soon as possible. Regards. SN Maloka

I but a laptop inlaby at American Swiss at Parow Center.25Des 2022 i took the labtop home and on the first day the laptop got worm.On the 5January 2023 i gave the laptop back for repair because it does not want to work.They took the laptop.I was 5 times in the store talking 5 times with different staff inside the store giving me 5 different explanations.I dont want that 2second hand laptop that they sold me the first place.I dont want a new or a other laptop,i want my money back because i do have another laptop in the layby.The staff at american swiss in sanlam parow center promise me to phone me back,but no one come back to me.Im waiting now for 2months already for feedback.Im giving you 2 working days to phone me back because i have already waisted my airtime and patrol.I m going to the news papers,my lawyer and the ombudsmen.

Lay by no.6780489

Mnr Nicholas Dowries

Goodday my friend bought me a gift it was a set of ladies watch which goes with braslet, so I want to change it because I have similar things like that my problem I don't have a slip of the product, because it was a gift. If I can ask it is possible to change it or what if I may ask because I went to quagga store to ask thm to change for me the lady she said I can't so I want to be sure with you, if it's true. No change without slip

I purchased this 9ct gypsy sleepers on the 16th of december 2022. It's changing color and breaking off were it's welded. I took it back to the store I bought it from in canal walk and they say they can't do anything about it. They can send it for repairs when I read through the paper it says i'm liable for any loss. I'm very disappointed and upset about your quality of jewelry as well as. The service I received.

2 weeks ago I experienced the worse service ever, my husband bought a ring and it tarnished after wearing for basically a month. The ring was taken back to the phoenix plaza branch and first the sales assistant doesn't ask but tells my husband that the ring was left in the box it was bought hence the reason it tarnished, I then phoned and questioned whether she is asking or telling us why the ring tarnished and again she replies that she's telling me not asking, I called the manager and she tells me the same and then I corrected her by explaining that it was not the case because we had to look for the original box when we brought the ring back, while i'm talking the manager is talking above my voice, this irrated me as clearly it portrayed a lack of professionalism and listening skill I then requested to speak to her superior, while getting a pen to take the number, I held the phone aside and was communicating to my staff about the problem i'm experiencing, when I get back to the manager who was on hold she then starts telling me it's not true what i'm saying to my staff, can you believe the utter disrespect as well to make matters worse I now have a manager butting in on a conversation that didn't include her, after phoning the area manager and taking her through the whole ordeal again, she apoligisies and tells me I need to wait 3 weeks to be sorted because the jewelers were closed for christmas, I reiterated that we bought the ring cash and i'm not prepared to wait as long as 3 weeks, she then a senior member of management tells me it the companies policies and procedures, I then send i'm not interested in policies and procedure i'm a customer and terms and conditions is what should apply to me, she then says no she must tell me about the policies and procedures, at this stage I was livered and told her, that company policies and procedures are to guide managers and staff it is not important to me and i'm not interested in the policy and procedures she went on to tell me once again they are requested to tell customers aboutthe policies and procedures, I had to correct her once again and tell her policies and procedures are to guide staff not customers, eventually I was really really annoyed at the lack of management skills and no better suction to my problem I wanted the matter to be escalated to someone who has more experience in dealing with complaints, I did explain to the area manager I logged a call to customer service and they did say they will send a ticket number which they didn't, she insist that even when they send the reference number she will still deal with me because her manager is on holiday and no one else besides her is in charge, I am really really fuming at the pathetic service and quality issue with your products, the are manager also mentioned that the sales assistant told my husband when he bought the ring its 5 carrot, which she never did because even he didn't know about there being a 5 percent carrot, this was still poor communication skills when selling your products, I looked on your web and noticed i'm not the first person with a ring that's tarnished and the area mgr said so herself, my question is what poor quality are you selling to the public and then expecting us to go back and forth having to deal with unprofessional workers, I am taking this matter forward to the ombudsman of which the area mgr said i'm welcome to do so. Disgusted and dissapointed and I will make sure I take this matter further and I will ensure many customers will come to hear this story and hopefully will not support a company that has inferior quality and inexperienced untrained poor customer service.

On the 28th of December i went to AmericanSwiss in Hemingways East London to return a faulty phone, that i bought on the 23th of December and the consultant told me to come back the next day when the person i bought the phone from is back at work.

On the 29th of December i went back to the store and no one could help me I waiting a whole 45min for them to get a hold of someone to help me. They could still not find anyone.

I tried to return the phone within the 7 days of purchase.

Could I please get some clarity on the situation. Thank you