American Swiss
reviews and complaints

Good day I bought a ring in November 2020 at American Swiss one week later one stone fell out i took it back and they replaced the stone 3 months later 2 stones fell out but i do not have my slip because it is my engagement ring, they quote me for one stone over R500 to replace I'm not happy at all.

There must be a problem because 3 stones in 6 months is ridicules'

i need feed back in this matter.

i do have my bank statements to proof that the ring was bought as American Swiss.

I bought a wedding ring at American swiss Midlans mall Pietermaritzburg and sent it for repairs and today thay sent me a message to came and collect it and they notify ne that they clossing at 16H10 when i arrived at the mall time was 15h10 and it was clossed, i traveled from home and am 45 km away from the mall so i wasted lot of money only the told me the they gonna close the branch early only when i arrive in the place i saw they closed and the worse thing the security was so rude to me.

And i will be happy for the campany reimburse my travelling money, because i had ti hire the car to take me to the mall. It was very disappointing to get wrong info.

Bought a ring set less than 2 months ago, only worn the ring for 3 weeks and a stone fell out. Upon returning it as per their policy to exchange for another ring I was told they can't take the ring back because I've worn it! Such rude and matter of fact service received from the sales consultant at Sandton City branch! Really disappointed with the quality at American Swiss lately and the lack of effort when it comes to servicing the customers!

I bought my wife a engagement ring and band set last year, September and it's starting to fade and doesn't even look like it's silver anymore. This is terrible hands work. I spent so much money on it! I am upset and want an exchange or refund asap!

This is a known problem with this stores as read in the reviews!

She is not happy about it at all

What do I do in this case?

Last year I bought two rings for my daughter's 21st - one had a pearl in it and the other had cubic zirconias. She hardly started wearing them and the pearl fell out. Luckily she found the pearl. I took it in to American Swiss and they sent it away for repairs (American Swiss at Randridge Mall). Whilst that one was away, the other ring's cubic stone fell out. So we fetched the one which was repaired and handed in the other one. Subsequent to them being repaired, both have broken again! That is, the pearl fell out and is now LOST and the cubics have come out again! I have seldom come across such shoddy work and would like a refund. I bought this on my Foschini account card and have been a card holder for many years.

My name: Adele Greasley
Cell [protected]
Email: [protected]@gmail.com

I bought the set but when I got my ring within a week of getting it back from resizing it bended and they sent it in to be fixed and within 2weeks it did the same thing again and when I took it to American swiss the manager said that the area manager said there is nothing they can do about the ring and it's going to keep on doing that I mean I paid a lot of money for a wedding ring I cannot even wear as a married man and I am very disappointed in the quality of the ring I also bought a ring at sterns and I do not have the same problem how can American swiss not assist me as it is not my fault quality of the ring is bad and I do not make the rings they are selling I'm very upset about this .what can I do? My number is [protected] and my name is danzil

Hi I'm thabiso titus shaui from limpopo prov- phalaborwa. I have problem with my store American swiss at tzaneen mall as a customer. According phone 📱 I buy a Nokia c1 model 16GB free space capability so i getting problem with that cellphone 📱 Android is vary poor and slow capturing on internet networks and is not using otg USB downloads if i put memory card it's fost me to delete everything to my memory slot even if i downloads new stuff worth 4gb from 16gb it's want me to delete again so i can't use such phone like that store denied to exchange for me so i decided to leave the phone 📱 from store

Last year 15 October 2020 my husband bought for me a 5ct ring from American Swiss at Waterfront in Bloemfontein for our anniversary. I chose this ring thinking that is quality and would last. Amount was R9999-00.

To my surprised just after 3 months the ring changed to bronze color. I didn't expect to see my ring in 3 months to be like that.

On 13 February 2021 I decided to take it back to American Swiss. I explained to them my problem. They booked it in and sent for check-up.

It seems as they polished and sent it back to me. I started to avoid sanitizing my left hand. To my surprised is still changed again to bronze color. I am now miserable . I can't put my ring, it is useless . Now American Swiss is selling poor quality goods at high prices.

Can you please assist. I want you to refund me my money and take your ring.

I bought a watch on 28 Dec 2020, at Springs mall as you can check from the attached pictures, it did not last even a six months . It peeled off the colour and loose time. I requested a refund they gave me a gift voucher I'm not happy about that cause I'm tired up to buy under your chain store.

From ZE BUTHELEZI
[protected]@gmail.com

Poor service at festival mall in kempton park . I am disgusted by the service. I want my money back

2019/11/23 I bought a fossil watch. The watch would stop working at times, 2020/11/07 I had the battery replaced but it did not solve the problem. 2020/11/22 the store took the watch repairs, I got the call to collect my watch on 2021/03/24 which 4 months later. When I got home I realized the watch is still freezes and stop working. This is a very sad and disappointing experience I regret buying this watch. Very unhappy customer - Smilo Ngcongo [protected]

I have a complaint regarding your service and the quality of your products. Your staff has no respect for customers and don't assist at all I am talking about the American Swiss in Alberton City their service is actually disgusting on how they treat their customers and the "manager" is never there.
I had to take back my engagement ring back for the FOURTH time now as the diamonds keeps falling out. I am very unhappy with your service and the quality of your products I will never ever recommend American Swiss ever again. Please work on that in future absolutely no hope for American Swiss.

I'm laying a complaint regarding the poor service I received 20 min ago at your store in Vaalmall. No form of assistance wa offered. minutes later a white couple entered the store and were promptly offered customer service with a greeting. This shattered me.I walked out of your store without my intended purchase and opted for the opposite jewellers.

I bought a ring to replace my lost wedding ring in June 2020. By August the colour had faded and the ring looked very bad. I took it to the mall of the South and they sent the ring for polishing and it was shiny when it came back for only 5 days after 5 days it become pale again. I took the ring of and did not know what to do, but on Friday the 22nd January I took it again to the mall of the South and the lady sent it back for repairs but she told me they will just polish it and I may get the same result again.

Im not happy with this ring because as soon as it fades its not wearable. I have dressing rings that I bought for R100 that looks better that this Ring that I bought for R3999.
The repair number is RE [protected]

Good Morning
I am hereby logging a complaint regarding the A31 Samsung phone I purchased at Stellenbosch Mall with an account, the phone is faulty not functioning on the touch screen I tried to return it back to American Swiss in Hazyview it's been a while now.
I am so disappointed with your services, the sad part is I purchased that phone for Mom as a Birthday gift.

Looking forward hearing from you.

Kindly
Regards
TP Malele

Hi. I would like to bring to your attention that I choce a Tempo watch as my purchase, 2 weeks before Christmas, I realized the next day that a pop up was next to the watch saying that customers will receive a free gift with every Tempo watch purchased. A week later I purchased another Tempo watch for my manager and then asked about the free gift, and brought to the gentleman's attention that I never received my gift the previous week. He said he will check for me, and came back saying that there's no free gift, sorry, it's out of stock. There were 2 sets of earphones in the window, but the store doesn't have any for me. I feel disappointed as I spent cash money on 3 gifts for Christmas, 2 Tempo watches and a bracelet. I told the shop attendant that it is false advertising. It was the branch in Eikestad Mall. Regards Samantha

On 28 november 2020 I went to pick up my rings that went away for resizing. I was helped by one male guy cant remember his name, I asked him a question what happens to the part they take off, his reply to me was he dont know, as I felt I needed to know I paid a lot of money for the rings.

After he said he dont know, he then told me he was going to give me a number to phone and ask them. He was busy with the rings and I just told him dont forget the number his reply to me was (you dont rush me when I work in a very rude way and pointed his finger at me and my sister because she was with me, I felt like his was going to hit us the way his face looked and his tone of voice. No one in the shop that works there came to ask us what's wrong he kept going on very rude, I called one of the people working there asking for the manager and he told me I call the manager he dont care. I am the customer he had no right talking to us in that way I did get that rings for free I paid for it!

Here's my number [protected] and name Cindy I want a call back

I called the manager at promenade she has done nothing about this

This is the second time I have visited american swiss in modimolle limpopo province. And the salelady was very rude, firstly I had to call them four times to come and assist me. Then I had to ask twice for her to show me the ring I wanted because I wanted to see which one fit me. She was very rude in the sense that she portrayed the attitude that she did not want to help me. A few months back I had the same experience with them where I walked out and did not purchase the ring, I thought on saturday the 28th of november 2020 let me try again maybe the were just busy the previous time yet again I felt unwelcome and as if the dide not want to assist me. I wanted to try on a few other rings to see if maybe one would sit perfectly but no she wasn't interested in helping me because according to her none would fit, she locked the glass and started walking away. Again I left your store without a purchase, it was my 20th anniversary on 25th of november and my husband took me to purchase a gift from your store on saturday and yet n left there empty handed because the staff was rude and very unfriendly and unhelpful. Is my money not good enough or do they make so much that they dont need the sale. I have bought a few items a few years back and was not treated like this but this year twice I think it is very unprofessional, I was really looking forward in buying my gift from your store but at this moment I feel that I wont be going to your store in modimolle again and also not recommend any of my friends because of the rude saleslady. My contact details are [protected] Katrina and my email is [protected]@gmail.com
Kind regards

I am complaining about a ring purchased 3 months ago.. A stone is lost and when I went there at forest hill they telling me I bring the stone where on earth will I know where the stone got lost. I am so unhappy with the service because it's not like I did remove the stone I do not flipping know where n how it fell. I have other products from this store and I'm happy with them, but after this im so not gonna use your store again or recommend to anyone. Maybe I have to dig the drain and look for the stone for me to be helped because on this day I noticed the stone is lost I was at home the whole day I'm not happy at all.

I purchased a gents white gold wedding in February 2020 which was on special from R6999 to R4549.
6 months later the ring is badly discoloured and looks like a cheap imitation ring.
I took it back to American Swiss at Midland's Liberty Mall in Pietermaritzburg and spoke to Anusha who knows me well since I'm an old customer of the store.
She said that I would have to send it for plating and pay for the cost of it. She also said that these rings are not supposed to be worn daily. This makes no sense to me as a man's wedding ring is worn daily. I reminded her that this is not the first ring that I've purchased. Many years ago I had purchased a white gold wedding ring for my ex husband, which he wore daily for over 10years. He never took it off, even when he swam or showered. His ring remained the same.
Why is this new ring looking so discoloured in just 6 months, even though it has not been exposed to anything out of the ordinary?
Is American Swiss now selling a cheaper quality gold and still charging high prices?
Why are the staff at American Swiss Liberty Midland's Mall so unhelpful and unconcerned when the customer has a complaint but very eager when the customer is buying?
I feel like I've been robbed. If I wanted a ring that looks the way this ring looks now I could have bought a cheap silver ring. Furthermore this has caused me extreme embarrassment since I am still newly married.
I will never buy gold from American Swiss ever again and will definitely make this public knowledge!

Regards

Cell : [protected]
Email : [protected]@gmail.com