American Swiss
reviews and complaints

My name is Isabella Tjihenuna on 29/09/2023 I bought a ring cash at American Swiss in Grootfontein from Anna. She measured me with a round metal and sent the ring for enlargement to Windhoek. Then she called me after two weeks that the ring was ready. I came to collect the ring but it was still small don't know how she measured me or how she wrote the measurement there I don't know as I don't work with it. Then I told her that the ring was still small and how she measured I don't know she told me that she would resend it again. Then today she called me and told me that the people in Windhoek told her that first I have to pay the first enlargement fee so that they can enlarge it again for me to pay for a second time. I don't understand why I should pay twice for the fault that is not mine.

Please interfere there or otherwise, I will cancel everything. My email address is

[protected]@gmail.com

I bought all my jewerally at american swiss but lately I experience really
Bad service
1, firts I send my one watch to repair they did not repair it make is smaller
As I did not request had do pay r350 for nothing took it back to be repair
Do not stay in bloemfontein paid again r450 again to repair only battery
Still not working
I took my fossil watch to put a new strap on that was fine paid for it
Then took it back to repair only battery work short time not working
My name is anita hopley seringstreet 45 twee spruit my husband also bought
All my rings at the same store but since they got a new manager every thing is bad I do not now if they do not listen I bought his poliice watch there want to bring it in for battery but with the wrong service I get I then rather go to anothe place my tel [protected] please go and check your records and you see I buy at your store

Highly disappointed at the customer service received at cape gate branch.

Took my wedding ring for stones replacement. Was promised this type of request normally takes a week. Now after almost 6 weeks still waiting...

My husband followed up about a week ago, told by the store assistant, they haven't received the go ahead. After the telephonic quotation was given to us...We gave the consent again to proceed with the repair. Again was promised, this Will be done in a week times...

2 Weeks in counting

still waiting...

19 August 2023

This was the date I sent my 2 watches in. My Casio watch went in for repair of the face (glass) and the strap. I've been waiting for a quote on this repair but absolutely no one came back to me! My Fossil watch also went in on this day for repair of the glass and the strap, the pins keep falling out. Everytime I phone the shop they tell me that they are waiting for feedback. When I want to speak to the manager he/she is never there. I'm extremely disappointed and will be taking further action. How absolutely nobody can give me any information is complete and utter nonsense!

I WANT A RESPONSE, AN ANSWER AS TO WHY AND WHAT IS GOING ON!

I have made several attempts to speak to American Swiss over charges that are coming off my bank account, which I have cancelled over the telephone and went to the branch to get these charges cancelled as the service is no longer required. Yet they still bill me, everytime I have to phone and get this issue resolved, I do not have the time to do this all the time, get people that actually work is this government where nothing gets done.

I don't trust American Swiss I will never take an account with them again.

I purchased an engagement ring and was promised that they would be able to alter the size if it was to big, only to return back to Parow center American Swiss where a very assistant told me that I had to pay R300 for this service and that she never heard that the service was free. Not even an apology offered for the incorrect advised that was given and the lady had a very sarcastic tone

Today, 15 Aug 2023 in the afternoon, I went to American swiss in Graaff Reinet, Eastern Cape. Me and my husband wanted to renew our vows., so we decided so purchase a ring from your company. In your display window, a diamond ring was marked down from R3999 to R1999. When I wanted to pay for the ring, the cashier told me the price is incorrect... the correct price is R2500. I'm very unhappy with your service, because we traveled 160 km just to buy the ring, only to find out that the price has increased on your system. The lady asked for my ID number, so maybe you can track the time of the incident.

I am completely dissatisfied with my experience at American Swiss Gateway Umhlanga. The staff is not friendly at all, they stand in a group gossiping and chatting in store instead of attending to customers. I've bought a pair of gold earrings from them in September 2022 and their customer service was terrible. They don't seem willing to talk to customers. I have just bought a gold wedding ring from them and the sales lady yet again was unfriendly. The ring was sent for resizing and was made the wrong size and I still had to pay. I phoned to check in our the ring and I was met with complete unprofessionalism by the sales agents on the phone.

Good afternoon

On the 4th of August 2022 I bought 2 wedding bands because they were on 75% sale, I then went to American Swiss at Westwood mall I bought 1 there they than checked on their system where to buy another one they found one in West Street, I went to West Street on the same day only to find the very same time ring I bought for R1500 at Westwood it was R3744 at West,

I bought it because I felt I had no choice since I had already purchased 1 at Westwood,I feel that my right as a customer was violated by this shop , on top of that I went to bind them with my wedding rings only to find that the American Swiss ones are 5ct yet I thought they were 9ct I was so disappointed by all this.

My contact is [protected]

My husband took his brand new watch to american swiss Klerksdorp to have the band adjusted. The lady took the watch to the back and after 30 minutes came back and said he must go to another shop as she cant adjust it.. He took the watch and went to another shop when he got there he saw the pin was bent and broken. Now what can we do with a brand new watch that he cant wear. How is the staff there not trained to help you and then damage your stuff?

So I had a gift voucher n due to COVID is cud not redeem the voucher. So I went in to American swiss Phoenix plaza branch and the ladies assisted n helped renew the couch due to no fault of mine. But somehow I was held up n wallet was taken away n contents scattered on the road. I found my other cards like the sorbet gift voucher n the checkers extra savings and one American swiss voucher. I assumed that it was the correct one however, it was not. So as a company do you not keep track of vouchers handed out at specific stores? Cos ladies at phoenix branch advise they cannot locate the details asuch as I understand it not easy but there cud be some way by which we can locate this card number. I'm being shut down and told unfortunately they cannot assist. I find this so improper as customer service. We work then FF systems n surely there is a record somewhere or some sort of apoee trail. As a massive company one shud have info to tally n see that funds in tills correspond. This is frustrating cos it's the value of R600 or R699. The Phoenix X plaza branch is so incompetent. Look back at gift cards issued n track from there. So as a customer I lose out value n product but as a business American swiss gains. What is the consumer policy? Where is Customer care ? Do u assume I will continue shopping know I was robbed. Look at paper trails on voucher numbers. This is no spaza store it's to say cannot locate details u have systems...check

on them apart of TFG group. Catch a wake up n assist the customer

I’ve purchased a chain from American Swiss westwood , westville last month the 10th of June 2023 two weeks later I returned the chain because I weren’t happy I returned it for a refund , ever since I’ve been waiting for my money they took the item back but have not given back the money everytime we phone the store or go there they tell us they don’t have cash in the till we must come with a credit card. Mind you it was a cash purchase and we would like it back in cash up and till now the store hasn’t got back to us we must always phone , their customer service is terrible and they’ve done nothing to help but keep the money and the item.

We brought the rings in December 2022 at American swiss kalahari mall upington.

We notice that the rings faded and we bring it back to the shop om saturday 3 of june 2023.

They told us it will be send for tests on the monday and it lay for a week in the shop till the 17 june 2023 we recieved a sms that it was successfully captured by Asj kalahari mall ref RE011302000775.

On 7 july 2023 we recieved a sms to let us know what the repair cost going to be.

In the first place the Asj sales consaltant told us we can get a refund or we can choose an other ring of the same value. No one told us about repair cost on the ring.

We went to Asj in kalahari mall an incest on we need a refund but it was told they can not help us as the manager is on leave so I the client said she or he need to phone me first thing on monday before 12:00 on what can be done for my wife's rings or i want my money back.

Before I was back at work in January the ring already started to fade and I havent use any chemicals at home

We are so disappointed in the qwality of the rings and American Swiss and we are unhappy the way the consaltant was treating us with the matter.The fact still stands there must be a manager or an assistant manager on duty and we want to know what chemicals damage the rings,because we dont use chemicals with our rings on we take it off.I only use sanitizer disinfected and hand soap at work and really then the qwality of the product use to tind the rings is not good at all.I also read that people complain about watches that the colour change then it is not qwality products that is used and we as clients pay alot of money for the items and believe it is great qwality for the price but instead it is a disiapointment.I wont pay a sent for the repairs if it started before I use sanitizer disinfectend or hand soap on my hands.I also dont want that same rings back,because I did not see what they did and I wont be garanteed that it wont fade again.Then we sit with the same problem and drama again and we have to pay again for the repairs then I will use the silicone rings instead rather than to loose alot of money on low class qwality juwelry.I am not satisfy with the qwality of my product of American Swiss for the price we paid for it and I am not satisfied of the verdict to pay more for the product as it is worth.We would like if American Swiss head office can take this seriously the complains about the qwality of their products.Client is always king and is always right.

Good day
On Sunday 25th June 2023 I took my 8 month daughter to pears her ears and the guy who did it didn’t do it properly and now we're sitting at the private Doctor to have the left earring removed.
The earring sunken into the ear and only the back part of the earring is visible now the ear is infected.
Please see the pictures below.
I’m very disappointed in how they did it.
Aneeqah

On the 15th of june 2023 i phone american swiss vangate branch to keep me an item aside as i will collect it later that due to unforseen circumstances i could not make it in time as the store closes at 7 i had the decency to phone the relevant sales lady and she insured me she will keep the item aside untill the next day. I just need to come collect before the store closes.

On the 16th june 2023 i went to the store to collect the item as i was waiting almost for an hour while she was busy with a nother customer she ask me if she can assist me i told her i am coming to collect the item she said i will be with you as soon as i am done with the customer. I waited a nother 20 min then she said lett me go get the item for you she looked all over all the draws and cabinets then only she told me oh we got an email we cannot keep stuf aside.

Wasting my time my calls she did noy have the decency to give me a call to lett me know for me not to drive all the way and wasting my time.

Very disappointed in American swiss service do you train yor staff to treat customers like oh you just a nother customer.

On the 17th i spoke to the store manager no help at all aswell sorry mam theres nothing i can do phone customer service pathetic really no matter how small the purchase is you dont treat customers like this.