American Mint
reviews and complaints

In the mail I received a letter to get a coin for free just pay shipping and handling subject [liberty commemorative gold-accented Coin value 79.95 free 4.95 s&h now they added the next coin with the order total 84.90 minus the 4.95 I sent them and whant me to pay them 79.95 I don't want that just the free coin plus c&h so do I send it all back or just the second coin in which they gave me a free coin case as well, do I send that back also enen though it says free case? or send it all back and get mt 4.95 returned to me? this is my complaint

received coins and sent them back asked them to return money but as of this date have not heard from them. am on s.s and can not afford the lost money .have tried to get ahold of them but it is no good phone number is always busy {[protected]] they even sent me a ups label to mail them back. am on S>S> and do not make that much mone, now without the money they took out of my account I can not afford to get my scripts from the drug store to keep my health up . I am a diabetic and have osteo arthritus in my spine and legs. do not make that much money per month . if you can help me get my money back I would greatly appreciate it . GOD blee you donna thompson

Upon receiving my order, the box contained the item to which I did not order. I then called customer service and spoke with a very nice lady. I explained what I had received, to where I was informed the proper order would be shipped with a return address label. She then informed me to pack the original order in the same box I had receive and attach the label. I would not be charged return postage.

The second package arrived. Upon opening, I located the return label. Next I located the item that was to be corrected with my proper order. This item was the same which was placed with the first order.

Now for the third time calling American Mint, I spoke with a male personal. This is were I spoke with the Customer Assistant we all dread. Since this transpired with several items, I will just keep this contact short. At the get-go of the call, one could tell it was going to be very difficult. After salutations, he asked me for my account number. I read this number to him three times were he insisted I had the wrong number. This number was the one highlighted and also the one I gave the first contact. His voice was getting very upset. He asked me for other personal information and looked this on his computer. He read back the same number I had given him. Very sarcastically he informed me to use this number and this number only when I call back. I reinterated that this was the number I gave him first. He jumped and added that I was wrong. I could not get another word in as he repeated stated, 'What ever, What ever.'

I stopped at this point and asked him to assist me with my dilemma. Upon explaining what I had received he told me to place the second item inside of the return box with the intial order. I added that the box was sealed with the label attached. The sound and tone of his voice was increasing belligerent. He keep over talking to me like a child. I heard sighs and other sounds one hears in dealing with someone whom is a non believer. His temper keep increasing. There I asked to speak with a supervisor. Within an instant he informed me that she was not available. I then asked to speak with the manage. Again a quick answer stating that no one in the office was higher than the supervisor. He snidley told me that he would connect me to her voice mail. I informed him that I would wait for when the supervisor was available. He voice keep escalating while overtaking repeating this orders to wait for the label and mail the items back. Since I no longer wished to continue talking with him, I closed the conversation.

I wrote a letter and e-mail explaining my experience to this complaint as well as leaving a message the the supervisor, but I have yet to talk to anyone. This experience should not be allowed to happen to anyone. As of this letter, I can not wait to return both of the mixed orders and remove them from my 'favorites list'