Al Madina Hypermarket
reviews and complaints

Delivery service- we order for water 4 liters 2 bottles they are saying they cannot do delivery and after too much talk they agreed to deliVer . We are near to this supermarket only 5 minutes to our flat . When said our door password is this number they said they cannot do this delivery because they don’t know how to type numbers . Why this people always doing like this ? Very irresponsible talk from this people . Al madhina al nahdha 2 near to nesto supermarket .

Date : 21/11/2023

Time : 7:56 pm night

I have been buying groceries and all other items from madina shop for so many months. I have purchased from shop directly as well as home delivery. But nowadays, the service is too bad and am not satisfied with the delivery team. Once i message them about my order through whatsapp they are always telling that delivery will be late. Today i ordered something in the morning itself, but there was no response from the team about delivery. Shop al madina build well al Asayel street, jebel ali industrial area Dubai tel + [protected]

Hi Sir/Ma'am,

I am Rajiv Kumar. I work in Mango Hypermarket Doddakannelli branch as CSA . My emp. ID: PHM0000427. I am on leave from 14th of Sept to 25th October with HR and Manager approval. They have n't released my Sep month salary. But when I called and messaged multiple times then they released my Salary rs7000 for sep month.

And today HE texted me not to come to work because we don't want 9hrs people. We want 12 hrs of people. And HR told me in a message that You can send mail or messages anywhere I manage all these things. So your mail or message will be useless.

If I want to hire you then you can do a job here. If I do not want to work here then you couldn't work here.

Please take a look at my issue.

Thanks,

Rajiv

Date - 11/06/2023

Time -5:10 Pm

Complaint Against - Mango Madina Hypermarket, Near Al Khail gate.

Ordered Food & Grocery items at 12:30 pm & they have confirmed the delivery within 3-4 Hours to my Stay which is hardly 1 km away. i followed up with them on 3:30pm for delivery they have replied items are picking up & will deliver soon. Even after 5:00 Pm they have not delivered the items & replying items are arranging for delivery .

Even i have informed them the urgency & they are totally ignoring it .

Worst delivery service.

I called them several times to place an order. Their response is they don't understand the location which is literally 7 minutes away from their location, they make you hold the call until they all finish discussing and return with an answer like there is no person to deliver.

And this happens every time.

Location: Al Madina supermarket, Gurfa street, Fujairah

I am always bought a fresh fish in Al Madina shopping center, Muwaileh Maliha Road. The fish is fresh but they will not clean properly and is not a first time. The people or paying money for the fish and It's not even properly cut or clean. While cutting, they're wasting the fish. Kindly advise them. Other who are buying inform them to clean properly after clean, check if they cleaned...

I went to your store near Sharf DG metro, I brought my shopping bag and your security guard didn't let me enter into your store, it's just shopping bag,not bag pack not duffle bag, I just want to buy something in your store and your guard make me uncomfortable to enter into your store. I leave your store today. I was your regular customer but I feel uncomfortable today.

Today 5th Nov 11.55pm shabiya 11 brach manager surprise me he told me they cannot cut the coconut beacuse all staff busy and today offer, although i am regular customer for this branch and staff know me that m drinking coconut water every day.but today shock and have a look on those words what manager says busy and today offer to not cut coconut,common it take only 1 min to cut but hurt alot

Not recommend this branch.

I visited your branch in central mall. I was shocked to see the freezer broken, with all food inside, and it had become soft and unfrozen.

I informed, the person in charge, there was no manager available, the person was so rude.

I don't feel he understands the seriousness of the situation.

Why was the food not removed and put into a working freezer.

The food clearly states 'DO NOT RE FREEZE ONCE UN FROZEN '

The staff member is clearly not trained or competent to handle food in my view.

Im afraid, people are going to get very sick from this supermarket

Something needs to be done.

Your home delivery so pathetic and your staff including supervisor all are clueless and dump 👎👎👎👎 they don’t know know anything.

Pathetic service

[protected]

Bought eggs from madina supermarket, expiry date is still far, but all eggs are funguses..

About 15 days before bought the item, don’t have bill.. as I’m not keeping it..

I don’t remember the exact date of purchase but I bought this egg carat in July end.. as I don’t keep bills with me.. but I’m buying eggs from madina.. that’s why I’m sure this is the product from madina..

you can chk in ur records, you will surely find the bill.

06/07/2022 Time 06:20 PM

I had a purchase today from Al Madina hyper market and during the time of payment the cashier (a male Saudi) on counter number 07 told that he won’t do the billing and asked us to go to the next counter that is counter number 08 where a (Lady Saudi cashier) also refused to do the billing and immediately another customer came and the above mentioned cashiers started to do the billing…I had notified the same to Saudi floor supervisor but no action was taken at the time…

Being a regular customer of Madina didn’t expect such kind of negligence from the cashiers…These kinds of attitude makes us feel not to come to the same place again.

Hi,I'm Mohammad Sadequr Rahman. Working at Amazon.

Today I was go to Al madina supermarket in Hor al henz. Saphiyea housing road.cashier behaviour was very bad. I Don't have change for payment. Even i show him my money bag. Gave him 100 aed. But he was very bad behaviour with me why i gave him 100aed. I even said okay if you dont have change then i will go back, no problem. But his behaviour was very bad. First he said he has no change but i saw his box was full of change money. He is talking like he is brainless. I might call police but he gave me change and saing bla bla - 'why coming 100 when you buying 10aed?' this is not acceptable.

Me and my wife since two years weekly regular customer of almadina. We wear casual dress to come market not to show off and wear nice clothes. Today 15/06/2022 me and wife visited market.My wife kindly speak nicely customer service lady plz can you put my big empty plastic bag there so that we can carry our weekly groceries fooding and non fooding item. My wife don’t have pocket and she carried her wallet and mobile so that it will not drop on floor that’s why she kept it in small plastic which is also not belongs from almadina company. When we are looking for trolley staff pointing her hand like they are arbab give this plastic there he says not allowed. They work is not acceptable and not professional.don’t know how to approach to the customer. I have never seen this kind of customer service instead of giving service to customer they are arguing. Security telling us that you can go do your shopping that’s it. If you don’t have ..25fils I will give you .25fils from my pocket. He is insulting to customer(us) .Security job is observe,monitor and pass message to manager or market supervisor not to argue and use body language with any customers.very very worst place for shopping sorry to say . They don’t know how to work properly as a professional. Nothing to give any rate .private security Al Jaber company malyalam security don’t know how to speak with customers. Hope management will think about this kind of unprofessional employee working over market. If this kind of behavior with customer held most of the time you will loose customer. Treat customer well even customer wear nice dress or not. Very very bad experience in my life. 👎🏻

Dear Al Madiana team,

Please be informed you that yesterday on 08.06.2022 I visit the Al madina supermarket (mango Market) jabal ali parco and buy the some items (61 AED) your sales staff indian national perfume department was very rude and he misbehave with me and my family also he stated that go from here, moreover I complaint to the store manager regarding his behaviour and very bad Customer service but he didn't listen me just he ignored me and was watching the mobile with the using of hands free.

How ever I was you last 07 year old Customer but I decided that in future I will never buy anything from Al Madina supermarket, Your staff should respect the customer and Apologise but they pretend we don't need income and customers.

Note:-

No one have right to say the customer Go from here.

I bought this kurta from icad Mall in al madina on 1st May 2020

I wore this kurta on next day during prayer when I came back to home then saw color fade in inner garments and cloth performance deteriorating.

When I complain this to your staff and met Nasir Mohammad supervisor there , he straight away told me we cannot exchange .