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American Laser Skincare

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Customer Service

+1 248 426 8250 (Head Office)
+1 425 452 9600 (Bellevue, WA)
+1 425 712 8900 (Lynnwood, WA)
+1 206 749 9692 (Seattle, WA)
+1 425 272 2434 (SouthCenter, Seattle, WA)
+1 253 941 1144 (Auburn Aesthetics, Auburn, WA)
24555 Hallwood Ct
Farmington, Michigan
United States - 48335-1667
Bellevue, WA
1370 116th Ave. NE, № 203, Bellevue, WA 98004 

Lynnwood, WA
19217 36th Ave. W, №104, Lynnwood, WA 98036 

Seattle, WA
509 Olive Way Suite, № 1651, Seattle, WA 98101 

SouthCenter, Seattle, WA
6840 Fort Dent Way, № 140, Seattle, WA 98188 

Auburn Aesthetics, Auburn, WA
125 3rd St NE, № 401, Auburn, WA 98003 

Federal Way Laser Surgeons, Federal Way, WA
34630 11th Ave. S., № 100, Federal Way, WA 98003 

Complaints & Reviews

branch closed down and I want my money back

The branch near where I live closed down without ALC notifying me. Back in January I left 3 messages til someone from customer service called back (they called me back more than 2 weeks later). Then they said the branch would open back up in April after renovations...I stopped by there yesterday (FYI it is now May) and the place is being torn down. I want my money back! I am not driving 45-60 min away to another branch. It's not my fault you guys closed down the branch near where I live. If you haven't noticed, gas prices are at about $4.00 a gallon. I payed in full and you guys haven't completed my treatment. I left another message just recently for customer service but if I dont get a response or get a BS response I am going to get a lawyer.

false claims, no refund

I became a customer of American Laser Centers in New York City (928 Broadway, NY, NY) through their...

refund

Update on my previous post: Since arguing for my refund for over two years (and getting extra treatments at alternate branches, getting pictures, getting ignored in the field, etc.), ALC was bought or partnered up with a new company. And the very person I have been hounding for these many years, wrapped up my case and sent me a check based on their new policies.

SO, everyone, have heart. Call and make your case, this is your shot. I would ask for e-mail address as I found that MUCH EASIER than trying to reach someone by phone.

My thanks to the new Customer Service team for returning my deserved money.

  • Ch
    Christina Keller May 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I bought a package with American Laser, in Mequon WI the summer of 2006. I went in for a consultation to learn more about it and was pressured into buying a package before I left. I called the next day to tell them I was not interested and I wanted the charge to be refunded to my credit card. They refused and said they have a no refund policy; I could only get credit (the package switched to a different area of the body.) The package was over $1, 300 and I didn’t want it, I was only curious to find out more about the procedure when I went in for the consult. I started sessions, after directing my concerns to the manager at the Mequon location, and she kept reverting back to their company policy. It’s been 2 years and yeah, there is a little reduction, but not the kind they advertise. It’s suppose to be 6-8 sessions, I’m way passed that! Recently I changed hair stylists and the girl who does my hair use to work for American Laser at the Mayfair Location. She told me that they swindle customers all the time with the “no refund policy, ” but the policy really applies to once you began treatment, not before. So in deed they misled and took advantage of me. She told me how her managers would put extreme pressure on customers to buy packages and they will use “discounts” as incentives to customers, but they’re not really discounts. They up the price of the package, buy the amount of the discount so it seems that way. And those drawings to win a gift certificate, 1st prize $500, 2nd prize $300 and 3rd prize $100 are all sales ploys to get customers in to pressure them into a package. I bought the package for the bikini area; my friend is having the same treatment done by her gynecologist. She started a short time ago and is seeing amazing results, it cost her under $1, 000 and it’s preformed by her doctor, not a beauty school estitition.

    0 Votes
  • Sa
    Sarah May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I paid over 2, 000.00 on my treatment for hair removal and facial treatments. Each time I called to make an appointment there was nothing available. Also, I was told that the facial treatments would eliminate scars completely and that each appointment had to be scheduled as told due to their regulations. Both statements were false. At one of my appointments I had a personal conversation with the technician. She thought the clinic she worked at was completely about money and unethical. I am in the health field and do not tolerate immoral or unethical behavior. In the future, I will strongly think twice before recommending their services

    0 Votes
  • Cm
    CMB Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    In May 2008 I went to American Laser Centers in Santa Rosa, California.

    I was told about this company because my friend gave me his $300 coupon he won at a fair.

    Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

    I talked with a friend who said you should not be paying in advanced.
    His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

    I called to cancel my laser appointment. No work or services were ever done to me.

    I was then told I had to pay the 10% administration fee.
    (I was furious! = + $500)

    I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
    [http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

    American Laser Centers would NOT honor this Law!

    I then consulted my friend who is a business person.

    That DAY I DID THE FOLLOWING—

    This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    (REMEMBER: ALWAYS BE professional and business like in your letters.)

    1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

    2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
    TOLD them I had no work done.

    I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
    GE Money Bank
    P.O. Box 981438
    EL Paso, TX 79998-1438

    3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
    Contacted BBB of Detroit & Eastern Michigan
    3055 Southfield Road, Ste. 200
    Southfield, MI 48076-7751
    248-644-9100
    I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
    AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.


    4.) Sent a certified Letter to:
    Care Credit, INC:
    P.O. Box 1710
    Costa Mesa, CA 92628-1710

    TOLD them I did not have any work done.
    Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
    INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

    5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

    AND: YOU can send online COMPLAINT form—

    PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

    For CALIFORNIA Send letters to:
    California Department of Justice
    Office of the Attorney General Edmund G. Brown, JR.
    Public Inquiry Unit Office of the Attorney General.
    P.O. Box 944255
    Sacramento, CA 94244-2550

    6.) I sent a certified letter to State of California Department of Consumer Affairs.
    State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
    Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    CALIFORNIA RESIDENTS ONLY: (800) 952.5210

    Tell them about your unethical business contract with the American Laser Centers!

    7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

    8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

    9.) I emailed Customer Services at American Laser Centers: [email protected] 877-252-2010


    10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

    MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

    BE Business like!

    Good luck! Think positive!
    Please write your letters!

    P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

    Do your BEST!

    0 Votes
  • Ti
    tina Nyser Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Money Bank
    Cardholder disputes
    P.O. Box 981438
    El Paso TX
    79998-1438

    August 3, 2008

    I am disputing my bill from American Laser Center of Sacramento:
    In the amount of $804.00.

    I am making 1 last attempt to reason with American laser Centers of Sacramento before I take this to small claims court:

    I signed up for a contest at a bridal show at Sunrise Mall for laser treatments, and then I got a call a few days later stating that I won a prize valued at $250.00 toward services.. So I went down to American Laser center of Sacramento to collect my prize. The very high pressure sales person talked me into buying the whole package with my care credit card The manager stated that the procedures were not painful and you could not even tell you were having any work done. So you could go back to workright away. I ended up buying a whole package with my prize included which was valued at $250.00 Now I have cancelled the package because of pain during the treatment and black and red spots on my face for a week. This is my third attempt to get American laser centers to understand that what they did to me is unethical and illegal. American laser centers sent me a tiny writing explanation of what refund that I was entitled to which is only $1910.77 they said I owe $804.00 for two treatments instead of the (bargain) price in the package which is not right. I only cancelled due to pain and the red marks . Also I want my prize of $250.00 deducted from the left over and I will be happy to return the unused portion of the lotion which I do not need since I stopped receiving treatments. This company American laser is a scam I should not be paying the price of a one shot treatment that is not what I signed up for. Do not use this company for foto Facial or microdermabraision it is painful and way overpriced all work is done by a beauty school Esthtitionion not medical personel.
    Thank you very much
    Christine Nyser

    0 Votes
  • Ly
    Lynie Jul 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I also am trying to receive a refund...i went in and got scammed into getting a "package deal" of photo facial and laser hair removal. After 1 treatment each which was painful and left me with a breakout on my face from the photo facial and no anesthetic/ numbing cream for the hair removal, i decided i can not trust them and refuse to go back to them...its been 2 months and no one has gotten back to me regarding this issue!!!

    0 Votes

treatment does not work... refund

This is an update to what I wrote several months ago. After 19 hair removal treatments, I had no results. I started the refund claim (referred to as non respondent claim by American Laser) on December 5, 2007. Generally the non respondent claim review process is about 3 days. However, in reality that is not the case. After writing a letter to the Regnial Manager for the NYC center, Carina Rodriguez, to be submitted with my refund claim, I waited for a reply. After not getting a reply, I started calling Ms. Rodriguez and leaving voice messages for her each and every time. Then finally, I was informed a month later that, I needed to come into the center for more pictures. At this time, I realised that I was given the run around and decided to write a letter on January 4, 2008 to the CEO of American Laser (Gary Graves, 24555 Hallwood Court, Farmington Hills, MI 48335. Fax # [protected] Phone # [protected]) This letter explained my entire history with American Laser and outlined what happend to me and who I spoke with (their names, telephone numbers and dates). I send this letter by certified mail with return receipt requested because if this did not work out, I was getting my paper work ready to file a small claims complaint in court. After faxing the letter, I called his office to confirm that they have received the fax and what the procedure was going to be. I also called every other day to follow up, but was trasnferred to voicemails of customer services and the legal department. i.e. Erica, Eva, and Robert Fessinger. Eva and Mr. Fessinger never returned my calls. Erica returned my call saying that she can't do anything and she doesn't know who can help. Carina Rodrigues returned my call on January 10, 2008 saying that she couldn't figure out what my name was and thus was unable to pull my file so she didn't call me earlier. My response to that was all she had to do is call me ONCE and ask me to spell my name, but appearently that was too much for her to comprehend. In this telephone conversation, I informed her that I wrote a letter to the CEO and Ms. Rodriguez became very upset and said "I should not have done that and that we are talking about people's livelyhood". To make this long conversation short, I summerized what happened and faxed her a copy of the letter to the CEO. Almost of the month past by where I kept calling to find out the status of my refund claim and was given more run around. Finally, on Feb. 19, 2008, I was told that my refund was approved and that I should get it soon. Because I paid thru Care Credit (GE Money), I would have to wait until Care Credit processed the refund claim. FYI - Care Credit takes 4-6 weeks to process a refund claim and they are even worse then American Laser about refunds. Finally I received my refund on March 25th 2008.

My advise is to keep following up with American Laser Center and make sure you keep a log of who you speak with and when you call and what happened during that conversation. They will give you a run around, but you have to keep at it. For me, December 5 thru Feb. 19th, were a living hell. It was very frustrating and extremely stressful. However, I kept calling to let them know that I was not giving up on my claim. I also wrote letters to outlining my dealings with American Laser. I finally that's what paid off.

Good Luck.

  • Ji
    Jill Vopelak Sep 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had about 20 treatments with no results. I was told point blank that no one gets a refund...Interesting...TOTAL RIP OFF! DO NOT PURCHASE ANYTHING FROM AMERICAN LASER CENTERS OR BELIEVE ANYTHING THEY SAY! THEY ARE ALL LIARS!

    0 Votes
  • Cl
    cl207 Dec 03, 2009

    I am trying to get my refund also. I thought it was in process but little did I know they have billed me already. The manager lied to me saying the billing would not start until about 1-2 months. I strongly agree that this is very frustrating and extremely stressful. Thank you for the advice.

    0 Votes

our nightmare and how we got a partial refund!

Since I believe my nightmarish story has now concluded, I thought I would share how I dealt with this company. I won't bother retelling the company's history and business practices as it is widely reported elsewhere. My wife won the $300 coupon at a local health fair (I don't really have an issue with this practice btw). I was not present at her consultation but she was heavily pressured mostly by coyly demeaning her. "Oh you really must get rid of that unsightly hair, you will be soooo happy" kind of stuff. Then they told her she could come in for monthly treatments at $100/month and asked if she wanted to begin immediately. She agreed and had one treatment. As she was leaving, they asked her to sign a paper and didn't review its contents at all. It was a contract for $6000 of services and they had opened a line of credit.

Now my wife should have known better, but I really didn't think this was a big deal until I started researching this company that evening and then I panicked. I left a message at the office she visited simply saying "my wife wishes to discontinue the program. We will pay for the one treatment she received. Please call us asap." So the next day the regional manager calls my wife and says that I threatened them, threats won't work, you signed the papers, etc. Totally unprovoked anger from the regional manager, she was truly crazy. I believe her name was Jen.

So we both went into the local office and tried to discuss the situation with the local manager who had been so very friendly the night before. Jeckyll and Hyde, what do you know. She's now yelling at my wife even though my wife is crying and begging to terminate the program. She gets the regional manager on the phone and the regional manager says the same thing. "NO REFUNDS, YOU SIGNED THE PAPERS, WHAT IS WRONG WITH YOU, I WILL NOT SPEAK TO YOUR HUSBAND, YOU CANNOT THREATEN ME." I've really never experienced anything like it even at a car dealership. So I sat in silence during this and then calmly offered again to pay for the treatment she received and said I couldn't understand how this wasn't a reasonable proposition. Neither of us once threatened them to this point. Of course they then began yelling at me. So then I said I would call a lawyer and the local media and I was quite serious about this. When the local manager said she couldn't understand my problem because their clients were happy, I said she shouldn't be working for a company like this and that she should try googling "American Laser Centers" sometime. I guess you could call these threats and insults - finally.

So then the local manager called us a few hours later and offered a reduced package or a single treatment at $800+. While this is a ridiculous number of course, I didn't see any way around paying it so I agreed to it. She told me again that threats don't work. I guess they are really worried about threats. Terror level RED!

Then of course more shenanigans ensued. No one local or at HQ would return a phone call or email about the status of the refund for a month. So I started playing with their phone system, which is designed to not allow you to talk to a person. In fact, every person I talked to seemed shocked that I had reached them. I'd just started madly hitting # and * and 9 until I ended up in a company directory. I randomly picked someone in the directory, actually spoke to them, then they sent me to customer service land again where my call was dropped. This happened several times, but I just kept trying random people until someone put me in touch with someone named Eva at extension 291 who ultimately issued my refund. I have to say that she was the only one I spoke to that seemed reasonable and acted as if this was totally routine. Turned out that even after a month the local manager had not initiated the refund even though she said it would take no more than a week. I insisted on receiving a document with the refund information on it. In the refund ticket I got from the local manager had entered "The number sounds correct, I was going to enter this later today". Yeah right.

Getting this refund ticket document was another serious trick. Eva went on vacation and said I would have it faxed to me the next day. Didn't happen of course so I called her neighbors (x270, 272, 273, etc.) I spoke to Marketing people, IT people, I didn't care who. They did dumb stuff like hung up before the fax went through and tried to send the fax to my cell phone. I don't know if this was a sign of intention or incompetence.

I really had the feeling the whole way that they were a stonewalling operation of the highest level.

I only have minor complaints about GE/Care Credit. As soon as the refund was issued I called and paid the balance over the phone and requested that they close my account. A few days later I received a letter saying the account was closed, but I still had a balance and had incurred a finance charge. I called to ask why there was still a balance and they said my transaction had been 'voided' and they couldn't explain why. So I did another transaction and this one went through, but now my available credit has gone from $0 (i.e. account is closed) back up to $6500.

Anyway, I'm sorry for the rambling writing style. I'm normally much more deliberate but this is all I had time for. It goes without saying that you should avoid this company at all costs. You certainly do not want to trust any aspect of your health to a company like this. My only other advice is to fight fire with fire. I do not like conflict at all, but with a company this low you have to stoop to their level to fight.

Best of luck to those still fighting.

  • Al
    Alan Hughes Apr 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi we just bought a desk on ebay and it arrived but on opening and trying to put tigether the screw are all broken disintigrate ion screwing together we complained to the seller but what suprise no reply very angry customer.

    0 Votes
  • Ev
    Eva May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Im in for the lawsuit. Ive been dealing with these people for over 2 months now and I still haven't received my refund.
    People: DO NOT GO TO ALC. Its is a guaranteed nightmare. And I have called and emailed the guy that posts here (Allen) and he has not answered me.

    0 Votes
  • Cm
    CMB Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    In May 2008 I went to American Laser Centers in Santa Rosa, California.

    I was told about this company because my friend gave me his $300 coupon he won at a fair.

    Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

    I talked with a friend who said you should not be paying in advanced.
    His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

    I called to cancel my laser appointment. No work or services were ever done to me.

    I was then told I had to pay the 10% administration fee.
    (I was furious! = + $500)

    I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
    [http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

    American Laser Centers would NOT honor this Law!

    I then consulted my friend who is a business person.

    That DAY I DID THE FOLLOWING—

    This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    (REMEMBER: ALWAYS BE professional and business like in your letters.)

    1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

    2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
    TOLD them I had no work done.

    I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
    GE Money Bank
    P.O. Box 981438
    EL Paso, TX 79998-1438

    3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
    Contacted BBB of Detroit & Eastern Michigan
    3055 Southfield Road, Ste. 200
    Southfield, MI 48076-7751
    248-644-9100
    I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
    AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.


    4.) Sent a certified Letter to:
    Care Credit, INC:
    P.O. Box 1710
    Costa Mesa, CA 92628-1710

    TOLD them I did not have any work done.
    Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
    INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

    5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

    AND: YOU can send online COMPLAINT form—

    PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

    For CALIFORNIA Send letters to:
    California Department of Justice
    Office of the Attorney General Edmund G. Brown, JR.
    Public Inquiry Unit Office of the Attorney General.
    P.O. Box 944255
    Sacramento, CA 94244-2550

    6.) I sent a certified letter to State of California Department of Consumer Affairs.
    State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
    Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    CALIFORNIA RESIDENTS ONLY: (800) 952.5210

    Tell them about your unethical business contract with the American Laser Centers!

    7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

    8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

    9.) I emailed Customer Services at American Laser Centers: [email protected] 877-252-2010


    10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

    MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

    BE Business like!

    Good luck! Think positive!
    Please write your letters!

    P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

    Do your BEST!

    0 Votes
  • Sl
    sly Jun 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm getting ready to go down this path with them. Wish me luck!

    0 Votes
  • An
    Angela Jul 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Really? I have heard bad things about it, but i went with my mom after both of us winning $300. She said the six treatments plus the 2 year "after treatments" would be $800. I went and they told me I was their dream patient because I have black hair and pale skin (which she said was the best type to get results. The people were really nice to me and a lot of other people were coming in and out like crazy for their treatments. I think people just need to do research before going in and signing contracts. But I'm sorry that happened, atleast you put up a good fight (6.000 down to 800 is better than nothing).

    0 Votes
  • Bu
    BurnedByALC Jan 09, 2009

    I was an unLUCKY winner and they hustled me into buying a 5 treatment each of microdermabrasion and IPL Foto Facial package for $1900. I don't want to go into the specifics right now but I did it to treat my Enlarged Pored on my cheeks. After 2 micro's and 2 IPL's I am starting to think that it is making my skin worse.

    They also hustled me into buying their products, so they milked me for another $200+. I showed up and after the treatment was told I must purchase their "PLL (Post Laser Lotion)" and "Sunblock". I was told these two products were MANDATORY. I also bought at their recommendation the "replenishing mask" and some "Gentle cleanse face cleanser".

    I was also burned on my nose and this mark looks like it may scar. I called them the day of and they said they would call the next day and I never heard from them. Its been 8 days and the scab is still their and the wound has not completely healed.

    I just used the mud mask tonight and after about 10 mins I went to wash it off and it would not come off my face. I scrubbed and scrubbed (irritating my pores to the greatest extent possible) and finally got it off. It was a horrible experience and I can't believe how much of an idiot I am to have went through with this and spend all this money.

    I could not find any conclusive evidence that these treatments would even work for my condition.

    I am 1/2 way into the treatments. What should I do?







    UPDATE: 3/27/08

    If "cj" was referring to me I would like it to be known that I have been to THREE of their clinics which were all three located here in Southern California.

    The clinic nurse who performed on me relayed a message claiming that I already had the weird blister on my nose (Note: it took 2 1/2 weeks to heal, only laser wounds or burns cause damage to skin tissue like that). I laughed in disgust and I told the lady speaking at the other end that I don't play games. I am known by my reputation to be as honest as they come.

    Personally, I am trying to keep my name from the public because its my right to privacy. If I am pushed to that point I will reveal my name as well as all those involved and locations, dates and so on.

    Well I decided to cancel the IPL Foto Facial and continue with the Micro. They said it was in my contract that I could not cancel. I pleaded how the laser burned my nose and how that was documented with my doctor and I have pictures. They remained firm and said they couldn't do anything other then offer me more micro's or something sufficient. I was also given a bag full of products and was told I would not be charged for any of them nor any of the procedures I have had done to date. If that's true my balance should be still around $2100. I should also have 19 Micro treatments remaining.

    I received my third micro and they day after I notice a few deep lines on my face and a purple rash on my forehead. The other two times I had this procedure these symptoms never arose. Usually day after I felt a slight burn and the PLL would calm that. This time I felt lightheaded, dehydrated, had this purple rash on my head and almost cat scratch like lines all over my face. One next to my nose and the other above my left eyebrow.

    I called and reported this with the clinic. They said just to use the PLL (post laser lotion) 3 times daily and the replenishing mask at night. I also noticed a
    local place next to where I get my haircut who does Micro. I called and set up an appointment for today and will see what they have to say.

    I will keep you posted accordingly.

    p.s. I am not the only one, just one of few who has enough courage to stand up for what's right.



    UPDATE: 1/09/09

    This is BurnedByALC. I'm not going to respond to any comments left towards me. All I have to say is I pay my bills and take care of business. For anyone who questions the legitimacy of this I feel for you and wish you the best.

    Now back to the matter at hand, ALC and how they burned me more ways than one. I was lead to believe that my refund was going through and I would receive it. I come to find out in July just 2 days before my birthday that it was denied. I did not get an explanation on why and the Clinic referred me or in other words "passed the buck" to Customer Service where I have tried on numerous occasions to contact the Supervisor.

    After almost a month I finally spoke with the Supervisor in late August and she said she doesn't check her Voicemail's and that somebody else does for her. I explained the situation and she said would get back to me "later that day or early next week". After a a few weeks I tried to contact her again leaving voicemail's in September, October and decided to take some time off to enjoy the holidays.

    Today (1/09/09) I spoke with a Customer Service rep and had them notate the account and left another Voicemail for the Supervisor.

    I have notes regarding every visit, conversation as well as audio recordings and documentation from a outside source (Reputable Plastic Surgeon).

    I have decided to move forward with a complaint with the California Medical Board and to follow with a Lawsuit. I strongly urge anyone else who is interested in doing the same to message me immediately so we can discuss this matter further. Please leave your name and best way to be contacted.

    Thanks,

    0 Votes
  • Pr
    prittybritty Jun 24, 2010

    I had the exact same issue. FOUR hours after purchasing my very large package I called and said I didn't want the procedure because I was uncomfortable with the terrible reviews I read online after signing the papers along with having blonde hair. My husband was less than thrilled to say the least. They told me once I signed I was locked into the contract. I called Care Credit and they said only American Laser could issue the refund. Needless to say I have not used Care Credit since that day. I went ahead a month later and started treatments after several regional managers became involved and denied any type of refund. I was more than dissatisfied. I was told upon signing my contract that due to my blonde hair they would need to double-pass each visit. After my first, they said their new policy no longer allowed double-passing but my guarantee period would be enough to eliminate the hair fully. After my 6th appointment a disgruntled nurse told me their systems don't work and I'll still need to shave regularly and then proceeded to pull up her pant leg and show me her leg hair - which looked normal after having a full series of treatments! Once my guarantee period kicked in they were suddenly "booked" and in a two year period could only fit me in a couple times due to "office merging". My guarantee is now expired and they followed up with a phone call letting me know their schedule has cleared up with hiring some new staff and I can come in for my appointments at a discounted hourly rate - WOW. Really? This is legal business practice? Amazing.

    0 Votes

We are here to help

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no cancellation policy/no refund!

Was over sold on services! The next morning called to cancel and was told no refund will be given. We got...

mistreatment!

I am a patient at American Laser Centers, I purchased a Vela shape package of 6 at the Carmel, In location one month ago. I first sat down and spoke with the clinic manager Ruthy she seemed very fun and energetic at first but as the consult went by she became very talkative and shuddering her words, at that time I should of known she was lieing to me. I started to get very uncomfortable and just wanted to get out of there. So she sold me on the vela package, MAN she talked so fast I said to myself she should work for a car dealership. After I paid for my package with carecredit she promised me that my abdomen will become completely flat and my flanks will be gone after two tx's. So I believed her, but after 4 tx's I seen no results so I called the clinic on 3-1-08 and spoke with her assistant, so she claimed I can't remember her name, she put me on hold, but I don't think she realized that she did not push the hold button. She spoke with someone regarding my situation she called me a complaining ### and said this ### wants her money back. So I did not say anything once she got back on the phone, she told me I'm sorry, but the clinic manager is not here right now, I knew she was lieing because she called ruthy's name. But to make this disturbing complaint short. I called customer service and told them what happened the lady on the phone was shocked and said I will make sure someone get back with you ASAP, but I am still waiting This company is a total rip off and full of it those girls need to be fired and kicked out. All I want is my money back I refuse to go back to the Carmel clinic and any other clinic at American Laser Centers!!!

  • Li
    Lisa Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing just happend to me. I bought a package of 4 treatments. They were telling me Id be able to go and get new clothes by the 4th treatment. I got no results at all. They told me there is a no refund. What should I do. I am a single mom and $2000 is a whole lot of money to me.

    0 Votes
  • Al
    Allen Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    I represent American Laser Centers and am sorry to hear about your disappointment in your experience.

    I'm not sure if you have tried contacting our newly expanded customer service department. You can call them at (877) 252-2010. If you’d like them to contact you instead, please provide your contact information to my email below and they will contact you at a time and day of your convenience.

    I hope this is helpful.

    Thank you,

    -Allen

    0 Votes
  • Cm
    CMB Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is MY MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    In May 2008 I went to American Laser Centers in Santa Rosa, California.

    I was told about this company because my friend gave me his $300 coupon he won at a fair.

    Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

    I talked with a friend who said you should not be paying in advanced.
    His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

    I called to cancel my laser appointment. No work or services were ever done to me.

    I was then told I had to pay the 10% administration fee. (I was furious! = + $500)

    I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
    [http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

    American Laser Centers would NOT honor this Law!

    I then consulted my friend who is a business person.

    That DAY I DID THE FOLLOWING—

    This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

    (REMEMBER: ALWAYS BE professional and business like in your letters.)

    1.) Called my CareCredit number 1-866-893-7864 CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

    2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
    TOLD them I had no work done.

    I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
    GE Money Bank
    P.O. Box 981438
    EL Paso, TX 79998-1438

    3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
    Contacted BBB of Detroit & Eastern Michigan
    3055 Southfield Road, Ste. 200
    Southfield, MI 48076-7751
    248-644-9100
    I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
    AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.


    4.) Sent a certified Letter to:
    Care Credit, INC:
    P.O. Box 1710
    Costa Mesa, CA 92628-1710

    TOLD them I did not have any work done.
    Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
    INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

    5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

    AND: YOU can send online COMPLAINT form—

    PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

    For CALIFORNIA Send letters to:
    California Department of Justice
    Office of the Attorney General Edmund G. Brown, JR.
    Public Inquiry Unit Office of the Attorney General.
    P.O. Box 944255
    Sacramento, CA 94244-2550

    6.) I sent a certified letter to State of California Department of Consumer Affairs.
    State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
    Department of Consumer Affairs
    Consumer Information Center
    1625 North Market Blvd., Suite N-112
    Sacramento, CA 95834
    CALIFORNIA RESIDENTS ONLY: (800) 952.5210

    Tell them about your unethical business contract with the American Laser Centers!

    7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

    8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

    9.) I emailed Customer Services at American Laser Centers:
    EMAIL: [email protected]
    PHONE: 877-252-2010


    10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

    MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

    BE Business like!

    Good luck! Think positive!
    Please write your letters!

    P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

    Do your BEST!

    0 Votes

non-refundable administrative fee

I went in for my "free consultation" where I filled out all of the pre-screening paper work and spoke with the sales manager, Ashley. I decided to purchase the recommended 6 treatment $2000 hair removal package, and signed paperwork which she did not review with me. One day later, I called to cancel the contract- citing buyers remorse and she said that corporate would have to process the refund. Once corporate contacted me- one and a half weeks later, they told me that I would have my refund less the 10% "administrative fee" ($200)which apparently is on one of the 7 documents I signed. Prostitutes are paid less for more than what I got.
Another issue: they kept changing their story on the base price for the treatment package. Supposedly I was receiving a 30% friends and family discount plus a 30% discount for the current special rate, however they kept changing their base price when I called to check later- $5000 one time, $3000 another and $3300. I smell the stink of a SCAM

  • Al
    Allen Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Sue,

    I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes

unsatisfied!

My mother and I have had SEVERAL procedures done and have found NO results from any of them. They actually BURNED my face at one point. They have refused to show me before & after pictures of any of the procedures. For the Amera smooth I went 3 times a week 21 times. They took measurements my first time & photos. They took photos for the final procedure, but no measurements. I have ALWAYS been small in build and am heavier now than I was at 9 months pregnant. I have gained 20 lbs in 4 months in the areas they did the procedure on. I have also done the skin tightening, photo facial & hair removal with NO RESULTS. I have used their skin products which I see NO difference in. Aveeno is better. I am at the point of hiring a lawyer. i am scared the only thing they may have done is irreversible damage to my skin & body. My next appointment is with a dermatologist. DO NOT USE AMERICAN LASER CENTERS, it is a fraud and all they try to do is sell, sell, sell. You cannot even email them a complaint because then you would have proof you contacted them.

  • Ev
    Evelyn S. Lopez Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am not happy with the results of the treatment that I received. I went to the Westspringfiel location because I have brown spots on my face and after the treatment I do not see any change in my face. I want my money back.

    0 Votes
  • Al
    Allen Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Charisse and Evelyn,

    I represent American Laser Centers and we would like to apologize that you were not satisfied with your experience at American Laser Centers. We also thank you for your candid posts about your experience at one of our clinics.

    As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service.

    We are deeply concerned that you were not satisfied with your American Laser Centers experience. We’d like to personally discus your specific case and receive all of your feedback. Please contact our newly expanded customer service department at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers has performed more than two million treatments since the company’s founding in 2002. We are currently performing for than 50,000 treatments per month. Based on this deep experience, we have the lowest rate of incidents and injuries in the industry. Physicians not affiliated with American Laser Centers report an incident and injury rate of 4% of those treated. American Laser Centers’ rate is much lower – less than 0.05%.

    American Laser Centers’ customer service center is happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes
  • Cy
    Cyndi Wolf Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had 2 treatments of the Amera smooth & haven't lost a cm. my thigh was a 23 the first session & this morning it's still a 23. They took before pictures & pictures after each treatment which I have asked to see but they will not show me. I bought 4 treatments & I just cancelled the one for today, because this concerns me! I do not want to grow anymore in these problem areas!! I also have spent several thousands of dollars in laser hair removal which I have experienced a whole lot of pain but no results, I am going on my 4th session of 6! I was reassured this procedure (hair removal) was guaranteed, they would continue with treatment if the hair does not go away. I have about $6, 000. in American laser, I need to speak with someone, and not another sales person, I want straight answers if this is going to work.

    0 Votes
  • De
    Dee Apr 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same bad experience here. I went to american laser center last year (june 2007) for sun spots on my face. I have been told I would see the diffrence in 2 sessions. I purchased 6 session photo facial treatments, during those treatments I've got burned few times, the last one was the worst of all (March 2008). First they used the wrong settings for my face, when I complaint they kept saying this is highest setting that they can use, can't get higher. After my 6th session someone told me that they have been using the wrong settings all along and changed it to the right settings for my face. Since then I have received 3 sessions and I start seeing the difference. My last appointment was supposed to be this week and I received a call from the district manager of American Laser Center in Naples, FL (becuse all her managers and techs quit on her) she said that I have been given 3 free sessions and now I should buy a new package in order to continue my treatments. When I explained her why I did receive those free sessions she was insist that she sees a difference on my pictures. I told her to get an eye glasses to look at them again because my face haven't seen any sun almost a year and I'm looking at it everyday that I could't see any difference before the last session. She added that photo facial is not a guarentee to get rid of spots that I have on my face. Therfore why should I purchase another package??? We didn't hang up on good terms.

    There are another guarantee treatsments out there costs $4000 that I regret everyday that I waste my money on this treatment instead. American laser center changed ownership afew months ago and since then every time I went there something was broken, they ignore all the machines. If you don't want to look like worse than you walked in, I recommend not to go to American Laser Center for any treatments, save your money for something else.

    0 Votes
  • Re
    RebeccaNaples Mar 16, 2010

    I bought a package of 6 microderm abraisons in mid November 2009 at the Naples, FL location. They closed their doors and told me that I could get my services done at thier Bonita Springs location...now a one hour drive from my house rather than a 20 minute drive. I asked to be refunded b/c they sold me the package when they had full knowledge that they were closing this location. They did not tell me they were closing this location but I called the leasing company of the strip mall that were located in and the leasing agent told me that ALC Naples had given them a 3 month notice that they were moving. SO, they sold me a package with knowledge that they were not longer going to be in business at that location. Now, I tried to reverse the charge on my credit card but I lost the dispute b/c ALC has clauses in their contract that protect THEM...I cannot get out of the contract even if they close all FL locations and tell me I have to get my services performed in Timbucktoo. Geez...I plan on pursuing this through the civil courts b/c I have proof that they sold me a package and had knowledge that they were closing their doors. I have no complaints about the services that I had performed in the past at the Naples location, but will not be driving one hour north to another city to get the services that I bought under the representation that they would be performed in the Naples location. Corporate would not return my calls, so I have not other choice but to deal with this through the civil court process.

    0 Votes
  • Mi
    microentity Jul 19, 2015

    Please contact me at [email protected]

    0 Votes

scam and fraud!

I was so happy when I received a phone call from American Laser Centers stating that I had won $300 worth of...

no refunds even if it is a medical condition

I went it to American Laser for a free consult from a bridal show. The manager strong armed me into signing...

2 comments Fox River Grove Health & Beauty

over price

A wonderful company called Lux got brought out by American Laser the Walmart of Laser centers. They stole the customers list,doubled prices of services,fired skilled help like trained nurses and then do not even post price lists for services. The body is divided into certain quadrants and I have been getting Cellulite treatments which are very painful and leave alot of bruising. You would think that for $4400 dollars I could get my legs done but "NO" only butt and back of legs up back of Knees. I would try to get my money back but their is a "No Refund Policy" and now that they have started my legs look terrible..
Thanks for Reading....
Sleepless in Seattle

  • Al
    Allen Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Sian,

    I represent American Laser Centers and we apologize for the delayed response to your request for assistance. We certainly are concerned that you had a negative experience at one of our clinics.

    American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes

scam training program!

The company claims they have an extensive training program FALSE!!! A company nurse comes that truly could...

won't honor pre-purchased treatments

I prepaid for treatments with Advanced Laser Clinics. When it was purchased by American Laser Clinics, American refuses to honor any of the pre-paid treatments from previous clients. They also refuse to return medical records. Since they purchased the Advanced Laser Treatments, they absorb the obligations of the company.

Do not use American Laser Treatment. They will not make good on pre-paid treatments.

  • Ly
    Lynne B. Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree! I also pre-paid for laser treatments at Advanced Laser Clinics, and when they closed the office in Reno, Nevada, the other offices refused to honor the over $3, 000 in hair removal treatments and facial IPL treatments I paid for! We are now in litigation!

    0 Votes

office closed doors, no refund, terrible customer service

I bought a $2,600 package for laser hair removal in Reno, NV and their clinic closed its doors. I have a contract signed with American Laser Centers, however they deny having anything to do with my problem. They NEVER return phone calls, and keep transfering me to an unidentified voice mail. I leave messages but they have been ignoring me.
The little they worked on my skin showed poor results.
My next step will be to complain to the Better Business Bureau and to the Attorneys' Office. I will also have to hire a lawyer to try to get my money back, and I know of at least one more person in the same situation.

  • Re
    refuse to say Dec 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was a tech for ALC in texas and I can say that maybe 10% if even saw resluts of total hair removal. As a tech i did my own lasering and the only thing it did in the year i was there was SLOW down the growth and THIN out the hair. When we are sent to training the RN is very responsible and very knowlegable about how to treat and what to do or not do. SHe was just as clueless as to the SCAMMING ways that happend in the office. SCAMMING as in not returning clients calls back when they had complaints(which naturally they past the buck to the techs to deal with) Creating their own prices,not following protocols,etc. From what i understand,the light from the laser is microwave lights..so you tell me! Managment would fit clients into tight slots which would either put us behing or you had to half ### it in order to get to the next client. TRUST ME..by far the worst job ever!!! MANAGEMENT is my eyes must be taught how to be compulsive liars when they go tyo training. They will say anything to make their monthly bonus. Some techs are estaticians most are nothing but people needing a job. So i would highly do my research because if you run into a problem you will have hell talking to managemenet(or they will lie) or trying to get ahold off corp to complain to get your issue resolved. The techs are never given a break and in the state of texas thats not unlawful so many times you are working on your feet for 8 hours without even getting a lunch or go to the bathroom. Do your research...If they dont care about there employees..why would they care about their clients?!

    0 Votes
  • Mo
    Monica Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Do you happen to be filing a class action lawsuit? I am having A LOT OF PROBLEMS with these people and have been receiving no help at all. Please let me know the result of your situation.

    Thank you!
    Monica

    0 Votes
  • Al
    Allen Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To all,

    I represent American Laser Centers and we apologize for the delayed response to your request for assistance. We also appreciate you voicing your concerns.

    American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    We are constantly looking at ways to improve our services and your feedback is important to us.

    If you have any additional problems or questions in the future, please contact our customer service team at (877) 252-2010.

    American Laser Centers’ customer service center is happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes
  • Re
    Rebecca Cozzi Mar 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ref: Consumer Complaint:
    I purchased a contract from Aimi Kasuagai the Clinic Manager for Advanced Las Clinic last September 2006 for services for hair removal on legs, bikini, buttocks area and toes and they did not fulfill my contract and I have been paying for these services. They had me go through your Care Credit which you have been receiving your money since then. I have not received my treatments since this past October. I made a complaint to the Better Business Bureau of Northern Nevada Inc. I would like to be reimbursed for services not rendered.I’m very unhappy and have never had this happen to me. That someone would open a business and advertise on the radio and take innocent peoples money.

    IThe address of the clinic was:
    Advanced Laser Clinic of Reno
    6630 S. McCarran Blvd Ste C205
    Reno, Nevada 89509-6157
    775-828-1444

    0 Votes
  • Ba
    Barbara Holton-Baugh Apr 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I went to AlC in Reno Nevada. The one that closed the doors in 2007.
    The manager at the time told me one of the girls was using the wrong laser on the patients. That wasn't very comforting to know because that same girl did my $450.00 IPL. I had three treatments, 2 after that no results. I am lucky my face wasn't scared!!!
    If you get an attorney please tell them that. Her name is Jasmin. She was the manager. I don't remember the girls name.

    0 Votes
  • An
    Anonymousin houston tx Sep 28, 2009

    Let me tell you about the "new ownership". He came in for a short amount of time. Then when he saw all the b.s. that had to be cleaned up he backed out. Rich Morgan (Michigan) is still the owner. I don't think he could give this business away if he wanted. It is a scam. All about money and hitting goals to bonus. I am all for bonuses and sales but on an ethical level. The clinic managers will say anything to get clients to buy. Please be aware of this company!! I would rather have a full body of hair than to go to these scamming money hungry unethical scoundrels!!

    0 Votes
  • M2
    M23456 Sep 30, 2009

    Well as everyone above I am another dissatisfied customer, let me take that back, I am another extremely pissed off customer. I have been getting treatments and they have been showing okay results but not the best. Then one day I question another treatment area to them, the next thing I know I am dealing with a used car salesman personality. When I say no to them they keep adding on services, when I say no again, they keep adding on more and more services to make it look like a great deal. You start to wonder how much you are overpaying for these services when they are so willing to keep adding on free services. Then when I tell them I have to think about it over night, they tell me that it's only good for today. I felt sooooo pressured and uncomfortable and I got sucked in and signed the contract. For a week I couldn't sleep thinking about why the hell did I fall for this girls used car salesman tactic of getting business. I was so frustrated and so stressed and I need to get my money back. So now I have been battling trying to get my money back for a month and it's been ridiculous. At first I asked the office I was getting treatments at for a refund and the girl told me they will no longer be giving refunds, that the policy has changed, when my contract clearly states that a refund shall be given if no services have been performed. For anyone that has studied contract law, and you don't even have to study contract law to know this it’s common sense, that it doesn't matter if they're changing the policy, what the contract says is what needs to be granted. Oh and she also said that she had me sign the wrong contract, well that is not my problem, that is ALC's problem for not training their employees to have them use the correct contracts. These people are really a good example of bad business. THEN, thinking she'd make me feel better, she went back to her used car salesman personality and she added on more services. So I called customer service to see if I can get my refund faster since obviously I wasn't dealing with not very smart people at the treatment office. After customer service put in a request and I called them back to see what the status was, the lady had told me that it was rejected by the regional manager and told me to call them. Well who the hell is the regional manager? So I called the treatment office who told me it was a corporate decision and I need to call them. So I did and I got no answer, they said they were going to call me back and never did. I kept calling back and still no answers for me. Oh and the corporate office didn't even have a copy of the contract themselves. Finally I wrote them an email so I can have it documented explaining everything that has happened, including a pdf copy of the contract and that I had spoken with my lawyer (which I really did). 2 days later I call them to make sure that they got my email and contract and my refund is finally processing. When I ask her how long, she says 8 weeks and I was dumb founded that it would take that long for them to give me my money back when they were so quick at taking mine. Now I just have to sit here and wait and hope that my refund will actually come through. I will definitely be complaining to the better business bureau and I would love to participate in a class action suit. I still have old treatments I have to go in for and now I’m going to have to find a different office because I'm scared that the office with the used car salesman will have the girls mess up my treatments since I have been fighting with them to get my money back. Actually I would love to just get my money back for the treatments I have already started because I am just so disappointed in the way they do business. I beg everyone to please not do business with them. I am sure there are companies out their that provide the same services but aren't thieves. Good luck to everyone trying to get their money back.

    0 Votes

run fast from this group of untrained swindlers!

I called american laser centers for my husband's back hair removal... called the 800 number 5 times, no...

fraudulent and an embarrassing!

I went to an Wellness Expo in Addison where American Laser Center had a booth set up. I filled out one of...

unsafe practice, facial burn, failure to respond, no refund!

On January 28, 2006 both my sister and I met with Annie at the American Laser Center in Dearborn, MI to discuss permanent hair removal. During this consultation we were told that the hair removal was complete and permanent after 6 treatments, but that we would receive treatments until all hair was permanently removed. After the permanent hair removal was complete, we would be given any necessary follow up treatments if hair growth returned.

When filling out the questionnaire I found a Contraindication section that listed several medical conditions. I spoke with Annie about two of my medical conditions, Lupus and Hereditary Motor Sensory Neuropathy (a condition which affects nerve sensation in my arms and legs similar to a diabetic neuropathy). Annie said that there was absolutely no problem giving me the laser treatments with either of these conditions. Annie pointed out that the contradiction section does not say it won’t treat a person with those conditions.

I received regular treatments from early February 2006 through March 2007 and began expressing my concern that I was not seeing any reduction in hair growth to the technician during my visits. During my treatment on March 23, 2007 a new laser was used for my facial hair. This treatment left me with a scar from a severe burn on my upper lip.

On my subsequent visit on April 13, 2007 I arrived for my appointment and went through the normal questions about whether I have had any changes in my medications or medical situation and my answer was the same as always. At that time Ashley asked me again whether I have been diagnosed with Lupus. My answer was that yes, they strongly suspect Lupus, and my medical tests do indicate this diagnosis, but that there is no positive Lupus test. I was informed that the American Laser Center does not treat people with Lupus, and that even without Lupus, I should never have even been treated with my nerve disease.

Ashley spoke to a nurse and was given approval to treat me again. But by this time I had done more research and realized the danger I was placed in by receiving the treatments in the first place. I spoke to Michelle, a nurse with the American Laser Centers, and we discussed my situation. She did not feel comfortable that with my medical background that I ever should have been treated. I was told that she was referring my case to the legal department and I would be contacted.

I have tried contacting the American Laser Center numerous times and if anyone even answers the phone to me, I am always promised a call back. I was told about 5 weeks ago by a person in the legal department that I would be offered a refund of my “unused amount.” I told her that I was not satisfied with that resolution. I explained to her that I had told Annie about my diagnosis during my consultation and was told that it was no problem, that I have not had any reduction in hair growth, my health was put in danger for 14 months, and I have a scar on my top lip from the last treatment I received. She stated this was new information and she promised to get right back to me.

I have given the American Laser Center 3 months to respond and I feel that I have been more than patient. I paid $6000 for the treatment and I feel at a minimum they owe me a complete refund. I STRONGLY urge anyone who is considering doing business with American Laser Centers to use extreme caution. Their hands are out when they want your money, but afterwards they do not care about their patients.

  • Mi
    Mikki Dec 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The experience i had at ALC was not pleasent... i went in to do my research with ALC and i wasn't completely sure if i should do business with them but i gave them a chance since i "thought" it was a good deal . the lady whose name i will mention so everyone could be awear of how Disrespectful and Deciving she is... anyway i called the following day to cancel service with them and this person inform me that i wont be allowed to get my money back... I was NEVER informed that they had a no refund policy... Even if you NEVER had any treatment done. In my eyes you should mention that before payments are made. During our first meeting i was asking ALL the question and she was very unsure with her answers . She failed to cover the important details... When i call she would be extremely rude with me! She hang up the phone in my face, she has her coworkers say she's off when i know she's their (cause she just hung up the phone in my face), then her receptionist follow her foot steps and hang up in my face after lying to me cause i ask foe corprat number.... I personally wont put up with that behavior... I will go to corprate and after i am granted all my money i will drive to their location and pay them a "friendly" visit. It don't make any since how these people are getting away with this and they don't even delivery good service... If you want good service go to IDEAL IMAGE! That's what i did and i love it! But as far as for American Laser, it's time for us to get together and shut that garbage down!!! If you resign in Miami DO NOT GO to the ALC Adventure office because they are disrespectful and their ring leader ROCHELLE is the head of it. Ms. Rochelle is a racist, disrespectful and very unprofessional person and should not be in that kind of business. So everyone before signing any papers, just run!

    0 Votes
  • Ti
    Tiffany Karrot Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am currently receiving services w/ AMC and I don't have any major complaints. I knew that there was no guarantee when I decided to get the service. I do think the things that have happened to everyone is horrible. It seems like everyone has a problem with the laser hair removal and I am so glad I read this because I was considering buying my boyfriend a giftcard from there for his b-day to have laser hair removal. However, a friend and I receive microdermabrasion (spell check) treatments and it has been going good so far. I haven't seen the results that I wanted to see but I have noticed fewer outbreaks. The service is working wonderful for my friend, her skin looks beautiful. I think something as simple as micro is fine for them to do but I wouldn't let them touch me w/ a laser!

    0 Votes
  • Al
    Allen Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Patricia and Mikki,

    I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes

dangerous, unprofessional, unethical!

I was suckered into a chin/upper lip contract at alc because i, like everyone else, was a "third place winner" in their online system that offers everyone $300 off a package. I was told I had nothing to lose since I could also stop treatment and get a refund. Plus, it's guaranteed to work.

Four treatments passed with a lot of pain and no results. I was told at every single one "don't worry, it takes at least one more treatment until you see results. "

At my fourth treatment, the hot pain shot through two of my teeth so badly that I involuntarily jumped up and screamed. The tech sort of apologized and kept going. Every time was increasingly more painful and I dreaded treatments.

Finally, after seven treatments with no results whatsoever, I called in a complaint. It took several months and two more complaints to receive a response.

The first thing the rep said when she called was that they'd be happy to send me to another clinic, and that I should get other areas done! I said no way, it's too painful and it didn't work. She said "we'll put you on the intensive program, it will surely work. " again I said no thank you. I felt misled and that the techs had been uncaring and rude.

Of course she said the original clinic manager had lied to me, and naturally she had long since quit the clinic, so there was no way to prove what she had told me about getting a refund.

I can no longer eat anything sweet or drink anything cold. I had to beg the dental hygenist halfway through my teeth cleaning to stop because the pain was so unbearable.

Alc said there's nothing they can do to help me because they've never heard of this happening before (Of course not!!). They wished me luck and said I should consider getting other areas done.

Please avoid them! It's been months since I haven't had pain in my teeth.

  • Ni
    Nick Aug 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If this is all true, I would bet 1-2 phone calls would line you up with 20+ trial attorney's ready to "defend your rights" / make a buck.

    They'd probably do it on contingency too! Sorry to hear about your injury. Good luck.

    0 Votes
  • An
    Angela Johnson Sep 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I've had hair removel done with this company and I am always treated good and they are very professional every time with my treatment!! And with other patients there when I have gone up there for my treatments. I'm almost hairless. My treatments are going alittle faster then my friends and family that are going there, and they are very happy with there treatments as well!!
    Like they said before, some areas take a little while then others . My under arms and lower legs are done and Bikini area are done too. I love there microderms that follows with there product facial treatment.
    I'm sorry to hear that some people are having a tough time with this experience.

    0 Votes
  • Be
    Bethany Gonsaleves Sep 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is in response to the person who had their upper lip hair lasered. I had my upper lip, my chin, my side burns and my under arms lasered and all it felt like was like , at times, a small needle with some slight heat. You must be an awfully delicate flower. To say you couldn't eat certain foods or taste them well i'm sorry but medically speaking I really don't believe that can happen. The pain was not that bad whatsoever. I had been waxing for years all those areas and more. The "pain" or rather discomfort I experienced above my lip was over in a matter of seconds. It was over quickly. One day I had all areas lasered all at once it took less than 30 minutes. The results are working on me. Being waxed in your bikini area and under arms is infinitly much more painful than being lasered!! and It doesn't last!! You sound like a Drama Queen ... The electrolosis process does hurt more also. I'm very feminine and don't like pain but for pete's sake it was only laser not neurosurgery.

    Suck it up.

    0 Votes
  • Ta
    tanya Oct 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree with you 100%. I have been a patient of this company for a year now and have seen little results. I had an appointment last evening and was burned severely. I have scars on my chin and underarms. I am no "delicate flower" as indicated by Bethany above. I do plan to take action!

    Good Luck to you, J Frye as well as all the others victims out there!

    0 Votes
  • Re
    refuse to say Dec 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I will forewarn all..as a ex employee..if you have WHITE hair,peach fuzz on lip,chin or sideburns..forget it..the lasers they use DO NOT work on those!!!!!! oh and grey hairs too!!

    0 Votes
  • Na
    naimacia Jan 08, 2008

    Stay away from American Laser. They are nice to you, until you buy their packages of treatments, after that they are a big zero in customer service including their 1877 number.

    I was getting foto facials and they ruined my face! Be aware, that they do not care if your taking legal procedure against them.

    Not only I bought $5000 worth of treatments (at this point I didn't know how bad they were) no one has called me back to fix the mistake the made and it's now been over 1 year and I'm still trying to get someone to fix this problem.

    Unfortunately, I am stuck with a big white spot on my face, my dermatologist said they killed my pigmentation (the color of my skin) and the color will never come back.
    My face is ruined because of America laser.

    Not only that, but the laser hair removal service promises you hair removal and I still have hair after 2 yrs and I'm not a hairy person!

    I've been to 3 different clinics and one is worst than the other. Miami, New York, north California

    Do not buy anything from American Laser Nationwide

    0 Votes
  • Al
    Allen Mar 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello J Frye and Posters,

    I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

    American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

    Thank you,

    Allen
    [email protected]
    www.americanlaser.com

    0 Votes

be aware of american laser centers!

I drove 3 hrs to Louisiana to see someone about Amerismooth. After speaking to a representative, I decided to...

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