The branch near where I live closed down without ALC notifying me. Back in January I left 3 messages til someone from customer service called back (they called me back more than 2 weeks later). Then they said the branch would open back up in April after renovations...I stopped by there yesterday (FYI it is now May) and the place is being torn down. I want my money back! I am not driving 45-60 min away to another branch. It's not my fault you guys closed down the branch near where I live. If you haven't noticed, gas prices are at about $4.00 a gallon. I payed in full and you guys haven't completed my treatment. I left another message just recently for customer service but if I dont get a response or get a BS response I am going to get a lawyer.
I became a customer of American Laser Centers in New York City (928 Broadway, NY, NY) through their...
Update on my previous post: Since arguing for my refund for over two years (and getting extra treatments at alternate branches, getting pictures, getting ignored in the field, etc.), ALC was bought or partnered up with a new company. And the very person I have been hounding for these many years, wrapped up my case and sent me a check based on their new policies.
SO, everyone, have heart. Call and make your case, this is your shot. I would ask for e-mail address as I found that MUCH EASIER than trying to reach someone by phone.
My thanks to the new Customer Service team for returning my deserved money.
This is an update to what I wrote several months ago. After 19 hair removal treatments, I had no results. I started the refund claim (referred to as non respondent claim by American Laser) on December 5, 2007. Generally the non respondent claim review process is about 3 days. However, in reality that is not the case. After writing a letter to the Regnial Manager for the NYC center, Carina Rodriguez, to be submitted with my refund claim, I waited for a reply. After not getting a reply, I started calling Ms. Rodriguez and leaving voice messages for her each and every time. Then finally, I was informed a month later that, I needed to come into the center for more pictures. At this time, I realised that I was given the run around and decided to write a letter on January 4, 2008 to the CEO of American Laser (Gary Graves, 24555 Hallwood Court, Farmington Hills, MI 48335. Fax # [protected] Phone # [protected]) This letter explained my entire history with American Laser and outlined what happend to me and who I spoke with (their names, telephone numbers and dates). I send this letter by certified mail with return receipt requested because if this did not work out, I was getting my paper work ready to file a small claims complaint in court. After faxing the letter, I called his office to confirm that they have received the fax and what the procedure was going to be. I also called every other day to follow up, but was trasnferred to voicemails of customer services and the legal department. i.e. Erica, Eva, and Robert Fessinger. Eva and Mr. Fessinger never returned my calls. Erica returned my call saying that she can't do anything and she doesn't know who can help. Carina Rodrigues returned my call on January 10, 2008 saying that she couldn't figure out what my name was and thus was unable to pull my file so she didn't call me earlier. My response to that was all she had to do is call me ONCE and ask me to spell my name, but appearently that was too much for her to comprehend. In this telephone conversation, I informed her that I wrote a letter to the CEO and Ms. Rodriguez became very upset and said "I should not have done that and that we are talking about people's livelyhood". To make this long conversation short, I summerized what happened and faxed her a copy of the letter to the CEO. Almost of the month past by where I kept calling to find out the status of my refund claim and was given more run around. Finally, on Feb. 19, 2008, I was told that my refund was approved and that I should get it soon. Because I paid thru Care Credit (GE Money), I would have to wait until Care Credit processed the refund claim. FYI - Care Credit takes 4-6 weeks to process a refund claim and they are even worse then American Laser about refunds. Finally I received my refund on March 25th 2008.
My advise is to keep following up with American Laser Center and make sure you keep a log of who you speak with and when you call and what happened during that conversation. They will give you a run around, but you have to keep at it. For me, December 5 thru Feb. 19th, were a living hell. It was very frustrating and extremely stressful. However, I kept calling to let them know that I was not giving up on my claim. I also wrote letters to outlining my dealings with American Laser. I finally that's what paid off.
Since I believe my nightmarish story has now concluded, I thought I would share how I dealt with this company. I won't bother retelling the company's history and business practices as it is widely reported elsewhere. My wife won the $300 coupon at a local health fair (I don't really have an issue with this practice btw). I was not present at her consultation but she was heavily pressured mostly by coyly demeaning her. "Oh you really must get rid of that unsightly hair, you will be soooo happy" kind of stuff. Then they told her she could come in for monthly treatments at $100/month and asked if she wanted to begin immediately. She agreed and had one treatment. As she was leaving, they asked her to sign a paper and didn't review its contents at all. It was a contract for $6000 of services and they had opened a line of credit.
Now my wife should have known better, but I really didn't think this was a big deal until I started researching this company that evening and then I panicked. I left a message at the office she visited simply saying "my wife wishes to discontinue the program. We will pay for the one treatment she received. Please call us asap." So the next day the regional manager calls my wife and says that I threatened them, threats won't work, you signed the papers, etc. Totally unprovoked anger from the regional manager, she was truly crazy. I believe her name was Jen.
So we both went into the local office and tried to discuss the situation with the local manager who had been so very friendly the night before. Jeckyll and Hyde, what do you know. She's now yelling at my wife even though my wife is crying and begging to terminate the program. She gets the regional manager on the phone and the regional manager says the same thing. "NO REFUNDS, YOU SIGNED THE PAPERS, WHAT IS WRONG WITH YOU, I WILL NOT SPEAK TO YOUR HUSBAND, YOU CANNOT THREATEN ME." I've really never experienced anything like it even at a car dealership. So I sat in silence during this and then calmly offered again to pay for the treatment she received and said I couldn't understand how this wasn't a reasonable proposition. Neither of us once threatened them to this point. Of course they then began yelling at me. So then I said I would call a lawyer and the local media and I was quite serious about this. When the local manager said she couldn't understand my problem because their clients were happy, I said she shouldn't be working for a company like this and that she should try googling "American Laser Centers" sometime. I guess you could call these threats and insults - finally.
So then the local manager called us a few hours later and offered a reduced package or a single treatment at $800+. While this is a ridiculous number of course, I didn't see any way around paying it so I agreed to it. She told me again that threats don't work. I guess they are really worried about threats. Terror level RED!
Then of course more shenanigans ensued. No one local or at HQ would return a phone call or email about the status of the refund for a month. So I started playing with their phone system, which is designed to not allow you to talk to a person. In fact, every person I talked to seemed shocked that I had reached them. I'd just started madly hitting # and * and 9 until I ended up in a company directory. I randomly picked someone in the directory, actually spoke to them, then they sent me to customer service land again where my call was dropped. This happened several times, but I just kept trying random people until someone put me in touch with someone named Eva at extension 291 who ultimately issued my refund. I have to say that she was the only one I spoke to that seemed reasonable and acted as if this was totally routine. Turned out that even after a month the local manager had not initiated the refund even though she said it would take no more than a week. I insisted on receiving a document with the refund information on it. In the refund ticket I got from the local manager had entered "The number sounds correct, I was going to enter this later today". Yeah right.
Getting this refund ticket document was another serious trick. Eva went on vacation and said I would have it faxed to me the next day. Didn't happen of course so I called her neighbors (x270, 272, 273, etc.) I spoke to Marketing people, IT people, I didn't care who. They did dumb stuff like hung up before the fax went through and tried to send the fax to my cell phone. I don't know if this was a sign of intention or incompetence.
I really had the feeling the whole way that they were a stonewalling operation of the highest level.
I only have minor complaints about GE/Care Credit. As soon as the refund was issued I called and paid the balance over the phone and requested that they close my account. A few days later I received a letter saying the account was closed, but I still had a balance and had incurred a finance charge. I called to ask why there was still a balance and they said my transaction had been 'voided' and they couldn't explain why. So I did another transaction and this one went through, but now my available credit has gone from $0 (i.e. account is closed) back up to $6500.
Anyway, I'm sorry for the rambling writing style. I'm normally much more deliberate but this is all I had time for. It goes without saying that you should avoid this company at all costs. You certainly do not want to trust any aspect of your health to a company like this. My only other advice is to fight fire with fire. I do not like conflict at all, but with a company this low you have to stoop to their level to fight.
Best of luck to those still fighting.
Was over sold on services! The next morning called to cancel and was told no refund will be given. We got...
I am a patient at American Laser Centers, I purchased a Vela shape package of 6 at the Carmel, In location one month ago. I first sat down and spoke with the clinic manager Ruthy she seemed very fun and energetic at first but as the consult went by she became very talkative and shuddering her words, at that time I should of known she was lieing to me. I started to get very uncomfortable and just wanted to get out of there. So she sold me on the vela package, MAN she talked so fast I said to myself she should work for a car dealership. After I paid for my package with carecredit she promised me that my abdomen will become completely flat and my flanks will be gone after two tx's. So I believed her, but after 4 tx's I seen no results so I called the clinic on 3-1-08 and spoke with her assistant, so she claimed I can't remember her name, she put me on hold, but I don't think she realized that she did not push the hold button. She spoke with someone regarding my situation she called me a complaining ### and said this ### wants her money back. So I did not say anything once she got back on the phone, she told me I'm sorry, but the clinic manager is not here right now, I knew she was lieing because she called ruthy's name. But to make this disturbing complaint short. I called customer service and told them what happened the lady on the phone was shocked and said I will make sure someone get back with you ASAP, but I am still waiting This company is a total rip off and full of it those girls need to be fired and kicked out. All I want is my money back I refuse to go back to the Carmel clinic and any other clinic at American Laser Centers!!!
I went in for my "free consultation" where I filled out all of the pre-screening paper work and spoke with the sales manager, Ashley. I decided to purchase the recommended 6 treatment $2000 hair removal package, and signed paperwork which she did not review with me. One day later, I called to cancel the contract- citing buyers remorse and she said that corporate would have to process the refund. Once corporate contacted me- one and a half weeks later, they told me that I would have my refund less the 10% "administrative fee" ($200)which apparently is on one of the 7 documents I signed. Prostitutes are paid less for more than what I got.
Another issue: they kept changing their story on the base price for the treatment package. Supposedly I was receiving a 30% friends and family discount plus a 30% discount for the current special rate, however they kept changing their base price when I called to check later- $5000 one time, $3000 another and $3300. I smell the stink of a SCAM
My mother and I have had SEVERAL procedures done and have found NO results from any of them. They actually BURNED my face at one point. They have refused to show me before & after pictures of any of the procedures. For the Amera smooth I went 3 times a week 21 times. They took measurements my first time & photos. They took photos for the final procedure, but no measurements. I have ALWAYS been small in build and am heavier now than I was at 9 months pregnant. I have gained 20 lbs in 4 months in the areas they did the procedure on. I have also done the skin tightening, photo facial & hair removal with NO RESULTS. I have used their skin products which I see NO difference in. Aveeno is better. I am at the point of hiring a lawyer. i am scared the only thing they may have done is irreversible damage to my skin & body. My next appointment is with a dermatologist. DO NOT USE AMERICAN LASER CENTERS, it is a fraud and all they try to do is sell, sell, sell. You cannot even email them a complaint because then you would have proof you contacted them.
I was so happy when I received a phone call from American Laser Centers stating that I had won $300 worth of...
I went it to American Laser for a free consult from a bridal show. The manager strong armed me into signing...
A wonderful company called Lux got brought out by American Laser the Walmart of Laser centers. They stole the customers list,doubled prices of services,fired skilled help like trained nurses and then do not even post price lists for services. The body is divided into certain quadrants and I have been getting Cellulite treatments which are very painful and leave alot of bruising. You would think that for $4400 dollars I could get my legs done but "NO" only butt and back of legs up back of Knees. I would try to get my money back but their is a "No Refund Policy" and now that they have started my legs look terrible..
Thanks for Reading....
Sleepless in Seattle
The company claims they have an extensive training program FALSE!!! A company nurse comes that truly could...
I prepaid for treatments with Advanced Laser Clinics. When it was purchased by American Laser Clinics, American refuses to honor any of the pre-paid treatments from previous clients. They also refuse to return medical records. Since they purchased the Advanced Laser Treatments, they absorb the obligations of the company.
Do not use American Laser Treatment. They will not make good on pre-paid treatments.
I bought a $2,600 package for laser hair removal in Reno, NV and their clinic closed its doors. I have a contract signed with American Laser Centers, however they deny having anything to do with my problem. They NEVER return phone calls, and keep transfering me to an unidentified voice mail. I leave messages but they have been ignoring me.
The little they worked on my skin showed poor results.
My next step will be to complain to the Better Business Bureau and to the Attorneys' Office. I will also have to hire a lawyer to try to get my money back, and I know of at least one more person in the same situation.
I called american laser centers for my husband's back hair removal... called the 800 number 5 times, no...
I went to an Wellness Expo in Addison where American Laser Center had a booth set up. I filled out one of...
On January 28, 2006 both my sister and I met with Annie at the American Laser Center in Dearborn, MI to discuss permanent hair removal. During this consultation we were told that the hair removal was complete and permanent after 6 treatments, but that we would receive treatments until all hair was permanently removed. After the permanent hair removal was complete, we would be given any necessary follow up treatments if hair growth returned.
When filling out the questionnaire I found a Contraindication section that listed several medical conditions. I spoke with Annie about two of my medical conditions, Lupus and Hereditary Motor Sensory Neuropathy (a condition which affects nerve sensation in my arms and legs similar to a diabetic neuropathy). Annie said that there was absolutely no problem giving me the laser treatments with either of these conditions. Annie pointed out that the contradiction section does not say it won’t treat a person with those conditions.
I received regular treatments from early February 2006 through March 2007 and began expressing my concern that I was not seeing any reduction in hair growth to the technician during my visits. During my treatment on March 23, 2007 a new laser was used for my facial hair. This treatment left me with a scar from a severe burn on my upper lip.
On my subsequent visit on April 13, 2007 I arrived for my appointment and went through the normal questions about whether I have had any changes in my medications or medical situation and my answer was the same as always. At that time Ashley asked me again whether I have been diagnosed with Lupus. My answer was that yes, they strongly suspect Lupus, and my medical tests do indicate this diagnosis, but that there is no positive Lupus test. I was informed that the American Laser Center does not treat people with Lupus, and that even without Lupus, I should never have even been treated with my nerve disease.
Ashley spoke to a nurse and was given approval to treat me again. But by this time I had done more research and realized the danger I was placed in by receiving the treatments in the first place. I spoke to Michelle, a nurse with the American Laser Centers, and we discussed my situation. She did not feel comfortable that with my medical background that I ever should have been treated. I was told that she was referring my case to the legal department and I would be contacted.
I have tried contacting the American Laser Center numerous times and if anyone even answers the phone to me, I am always promised a call back. I was told about 5 weeks ago by a person in the legal department that I would be offered a refund of my “unused amount.” I told her that I was not satisfied with that resolution. I explained to her that I had told Annie about my diagnosis during my consultation and was told that it was no problem, that I have not had any reduction in hair growth, my health was put in danger for 14 months, and I have a scar on my top lip from the last treatment I received. She stated this was new information and she promised to get right back to me.
I have given the American Laser Center 3 months to respond and I feel that I have been more than patient. I paid $6000 for the treatment and I feel at a minimum they owe me a complete refund. I STRONGLY urge anyone who is considering doing business with American Laser Centers to use extreme caution. Their hands are out when they want your money, but afterwards they do not care about their patients.
I was suckered into a chin/upper lip contract at alc because i, like everyone else, was a "third place winner" in their online system that offers everyone $300 off a package. I was told I had nothing to lose since I could also stop treatment and get a refund. Plus, it's guaranteed to work.
Four treatments passed with a lot of pain and no results. I was told at every single one "don't worry, it takes at least one more treatment until you see results. "
At my fourth treatment, the hot pain shot through two of my teeth so badly that I involuntarily jumped up and screamed. The tech sort of apologized and kept going. Every time was increasingly more painful and I dreaded treatments.
Finally, after seven treatments with no results whatsoever, I called in a complaint. It took several months and two more complaints to receive a response.
The first thing the rep said when she called was that they'd be happy to send me to another clinic, and that I should get other areas done! I said no way, it's too painful and it didn't work. She said "we'll put you on the intensive program, it will surely work. " again I said no thank you. I felt misled and that the techs had been uncaring and rude.
Of course she said the original clinic manager had lied to me, and naturally she had long since quit the clinic, so there was no way to prove what she had told me about getting a refund.
I can no longer eat anything sweet or drink anything cold. I had to beg the dental hygenist halfway through my teeth cleaning to stop because the pain was so unbearable.
Alc said there's nothing they can do to help me because they've never heard of this happening before (Of course not!!). They wished me luck and said I should consider getting other areas done.
Please avoid them! It's been months since I haven't had pain in my teeth.
I drove 3 hrs to Louisiana to see someone about Amerismooth. After speaking to a representative, I decided to...