American Home Shield [AHS]
reviews and complaints

American Home Shield sent a plumber to fix toilet/sink problems; provider was grumpy and did a minimum patch to the problems (3 or the 4 broke shortly after). We then called to replace our water heater. The heater unit was "free" but the quote was still $900+. We got a second independent quote from a 5-star plumber & whole bill was for $1200, including the heater. AHS bill would have been $1103 not including the heater, plus the original $125 for service call ($1228). Neither AHS nor the plumber would tell us what the extra expenses were for until we paid ("it was confidential, " they said). I also looked up the AHS plumber for ratings and reviews and most rated them less than "1", unreliable, and poor quality service.

I've found out that AHS uses the cheapest, lowest rated service providers - there is no accountability, since we, the customers, do not have a say in who they use. I asked for a list of their providers and they wouldn't give it to me. I asked again why I couldn't find out why they wouldn't disclose what the extra expense was for, and they kept saying it was confidential. Who's confidence are they protecting? Certainly not us - the customer.

DO NOT GO with American Home Shield. They do nothing but take your money, patch problems in hopes you have to call in another provider with another service fee. They are a joke and if I could rate them less than "1" I would. I give them a ZERO.

I have American Home Shield contract # [protected]
On a September 13, 2019 I called to report my laundry washing machine was not working, they have came three times, replaced a door latch switch and control board and still not fixed, It had been about 7 long weeks with no resolution proposed. I need your assistance in resolving this issues the repair man keeps saying, I'm not going to sure this is going to be the part needed. As he does not know how to trouble shoot or diagnose the problem and is only guessing on what it might be.
American Home Shield warranty will not send a more competent company or replace my washer. Please assist me resolve this issue.

Thank you

Juan Gafare
[protected]

Over a year ago had new central unit put in. They only wired it for air. Nov. Came we needed heat. June came and needed air. They said its 1 wire. Only a tech could switch to heat and ahs would hv tech cm to switch so we could have either but not both. Never came! Why wire a new system for either heat or air&we can't switch it on our own? We paid alot for a new system! Freezing temps 2nite&a 96yr old woman and 1 yr old lives here. I need this taken care of in less than 48hrs and not just switched again.
Spoke to "irma" at ahs today&she doesnt understand that the system was never wired correctly. Just kept saying it needs to be switched to heat now. And even said maybe our electric is bad. What? It was wired foe one or the other! Period!
Enough already! Yes we need heat today and this weekend because it's going to be freezing. This is a brand new system that can't get air and or heat without a tech. It's supposed to do both like normal units. I'm going to reach out to ahs insurers and take this further. It's been over a year of the same thing this is far from the 1st time we've received no or bad service from ahs. We pay on time and have been customers forever and it's just really scary because we count on them during times of need. My mom is 96 and a baby is here. It's just unprofessional and dangerous to my household. I repeat its been over a year waiting to resolve this! I also repeat... It's going to be freezing temps tonight and days ahead. Highs of 30 degrees. That's cold. Come on ahs.

Today I called to request service because of a clogged toilet and tub. I was given all the information to file the claim but it took me over 18 minutes and 49 seconds. I had to ask the person, Moren, to please speak up. I had to asked her to repeat information because she did not seem to understand my words or spelling. I asked her if she would please note that we (my son and I) are disabled. She said to call the assigned company and tell them. She said I would get a call for an appointment. I called the plumbing company that was assigned and left a message.

After an hour I called American Home Shield back. The first person hung up once I explained my reason for calling (2 minutes and 26 seconds). I called back. I explained to Abby my concerns and our need to have contact and service today. She said she would check. I was on hold for 14 minutes and 22 seconds. Ela came on the line and asked why I was calling. I asked what happened to Abby. She could not give me an acceptable response. I then had to repeat all the information again to get assistance. She said the plumbing company would get back to me and do the work today. During the call I had trouble understanding what she was saying. My daughter was in the room with me and she also could not understand the woman. I asked to speak with a supervisor. She advised that the supervisor would say the same thing she had. I said I still wanted to speak with a supervisor.

After waiting for a supervisor I was disconnected. I spent 47 minutes 1 second on the phone and nothing was accomplished. The customer service at American Home Shield is non existent. You would think for such a large company they would want to do a better job.

It is over two hours and I still don't know if and when I will get service.

To whom this may concern,

I have been in my home since 2016 and I inherit American Home and Shield from the buyer so I kept the insurance however I have had to use it a few times, but over the summer of 2018 one day I was at work and the rain was fall very heavy and my basement got flooded. My home is equipped with a sunk pump but at this time for some odd reason it didn't work anyhow my family and I clean up the basement right after that I got on the phone with AHS. The representative that took my call was very apologetic anyhow a plumber was assigned (Gregory Rossi) and a phone number of (215) 67+66-3650. Mr. Rossi was not friendly he then enter into my basement stood over my pump and said to me it broken, it's not sitting in the proper pit properly and that AHS will not fix or replace my pump. He then took some pictures and said that he will submit the pictures and his written statement and they will call me, well they did and told me that my pit or my pump was not covered and I told them that I was not too pleased with Mr. Gregory and I did not pay him or AHS.

Moving on to December 27, 2018 I was home for the holidays and I was selling urine so I call my husband just to make sure I wasn't crazy so my husband conformed the smell. I then call AHS for this new problem again and the reprehensive was very apologetic as always but it went downhill very fast because if you remember during the summer, I did NOT PAY for the service that I was not satisfied with. The representative told me that I had to make that payment plus the $75.00 it would cost for this visit totaling &150.00 and I was infuriated over that. I refresh the person that I was on the phone with about me terrible encounter with Mr. Rossi, I needed service in my home so you can bet that smoke was coming out my ears and nose I make the payment and receive conformation, I was once again assigned Mr. Rossi I do believed in giving people second chances. Mr. Rossi give me a call soon after he receive the assignment which was just a few minutes after my call ended and said to me "miss Bing I'm in the neighborhood do you mind if I stop by now so we can get the ball rolling before the new" and I said sure. I told my husband and we waited for Mr. Rossi arrive the same unfriendly (my honest opinion it that he was RACES) person. He enter my residents look at me disintegrating sewer pipes and he did not follow AHS protocol which I believe is to take pictures and write up an report about the job and submit it to you AHS and he did not do that.

You can check my call log into American Home Shield from January 2019 to maybe June 2019 and review the conversation some of them were very heated. I'm not going to apologize because NO ONE FROM AHS DIDN'T CALL ME NOT EVEN TO SAY HELLO but they had the nerve to send me a COMPLETE Survey form for a work order that was never produced by MR. Rossi and the work that was never done. December 27, 2019 will be here soon once again and my pipes are still the same way (disintegrating) and most of all my family and I are breading in some form of asbestos because my house was built way back when also every month AHS takes my MONEY from my account.

I was never send a denial letter from AHS but by not full filling or keeping up their end of our contract that, I was discriminated against just because I'M A BLACK WOMAN and that is why Mr. Rossi did not file my claim.

Sign: Vennice Bing
MRS. Vennice Bing
4023 Rosemont Ave Drexel Hill
PA, 19026.
AHS AGREEMENT #: [protected]

In May of 2019 I started having air conditioning problems. AHS sent out someone. The reaction was out of Freon. Freon was put in at most of my expense only for it to happen again shortly. A different service company was sent out by AHS with same issue. Then I was told AHS was going to get a second opinion when I suggested maybe I needed a new ac. To backtrack AhC had replaced the system in 2015. So I called one of the companies that had already been out to be told that a 3 ton was too small for a 4300 sq ft home. I thought I had a five ton unit. So I decided to replace the unit myself because by now it was already June. I called AHS and during my conversation was told that I did have a 5 ton unit back in 2015 but somehow it had accidentally been replaced with a 3 ton unit. I was told by Jamie that if I sent in the bill($17, 678.00) (dispatch #[protected]) they would agree to pay me a cash out settlement for $1804.33. As you will agree that was an insult because the whole heat pump system had to be converted to 5 ton. I sent all the info in June and again in August each time being told that it was approved and I should be getting a check for the $1804.33. It is now October, numerous calls stating the same agreement but no money has been sent. I have used AHS many years and cannot believe that they acknowledged the mistake and have avoided doing anything to correct, it. I am 76 years old and feel I have been taken advantage of. Each time I have had to call and be on the phone close to an hour each time. I demand action at this point. When you call there is no customer complaint department. Please someone help me

On 9/19/19 we had a call for our Saltwater Pool pump. When the tech came out he stated that the Electrolysis Cell / Board was bad and needed to be replaced. That night AHS called and told us if we buy the upgraded saltwater equipment coverage it would be covered. So we added it.
On 9/24/2019 we submitted another claim for this (the Salt Water Cell). When the tech came out he said that this is due to lack of maintenance. We had just bought the house Labor Day weekend. When we did the inspection it was never reported that the salt water cell was bad. The first company (South Tampa Pools & Spa) that came out said it's not working due to poor or lack of maintenance. Since we moved in we have hired Pool Guardians to come out and take care of our pool. The pool not working is due to previous owners. We also have our weekly reporting sent by our maintenance company to provide the proof of our maintenance.
We asked for a 2nd opinion on the pool since the company was not helping. The 2nd company came out and said the salt is too low to perform any tests and left. So again AHS refused to cover anything. The reason the salt is low is because the Salt Water Cell will not produce and keep the salt water levels up.
According to our contract it states:
C. BASIC COVERAGE
1. Coverage under your Agreement is for your owned or rented residential property as it has been represented to AHS. Coverage under your Agreement does not include commercial property or premises converted into a business or to which the general public is invited for business purposes.
2. except as otherwise specified by your Agreement, Covered Items under your Agreement must be:
a. Installed under the roof, within the confines of the structural walls, and on or above the main foundation of the home (excluding porches, patios,
and other adjacent or detached structures unless specifically covered by your Agreement), within an attached or detached fully enclosed garage capable of parking one or more motor vehicles, or within a guest unit as separately defined by AHS (if guest unit coverage has been elected).
Note: a detached garage or other building may qualify as a guest unit; and
b. Manufactured for non-commercial residential application.
3. The following also may be Covered Items (if included in your Agreement) if they are installed and manufactured for outside use or located in a structure which fully protects them from the elements: air conditioning, heating, electrical panel, water heater, cleanout, pressure regulator, exterior well pump, septic tank, sewage ejector pumps, or pool and/or spa equipment.
4. Coverage under your Agreement is for a Covered Item malfunction occurring during your Agreement Term caused by:
a. Normal wear and tear of the Covered Item;
b. Rust or corrosion of the Covered Item;
c. Improper good faith installation, repair, or modification of the Covered Item (such good faith efforts shall not be subject to the exclusion provided for in Section D.6.a. Below);
d. System installation where component units of the Covered Item were not properly matched to each other for proper operation; or
e. Insufficient maintenance of the Covered Item.
5. A Covered Item malfunction that predates your Agreement Term is not covered under your Agreement unless the malfunction(1) was revealed during
a home or other inspection that predated your Agreement Term and subsequent proof of repair is provided to AHS' reasonable satisfaction; or (2) is undetectable by ordinary visual inspection of the Covered Item. For example, a visual inspection that reveals damage or a missing component or part (e.g. a missing dishwasher door) indicating inoperability would not be covered under your Agreement.
6.When addressing a Covered Item malfunction, unless an alternative procedure or other provision under your Agreement applies, AHS will make
arrangements in accordance with your Agreement to:
a. Repair or replace the Covered item,
b. Dismantle and remove associated defective equipment, as reasonably performable by the dispatched Service Contractor, and
c. Recapture, reclaim, and/or dispose of refrigerant, as applicable.

Even discussing this with them and waiting for 30+ mins for my account to be reviewed and 40+ to speak to a supervisor being hung up on; they just say over and over they will not cover maintenance and its not it is a bad part that is covered under warranty that needs to be replaced. I need assistance with getting this resolved its now almost a month later and just having head aches.

I submitted a home warranty claim for a leaking toilet on May 13, 2019 to AHS. Even NB after numerous complaints, the tools has not been fixed as of October 7, 2019. I paid this company a monthly fee of $40 for at year plus a $100 service fee. In addition, I have incurred high water bills and lost rental income because of their constant delays and excuses in procuring a special order toilet handle from Kohler. The company is too cheap to replace the toilet. Worst customer service I have ever encountered in my life!

I have the same problem as many others have. The differences are that mine cost me over $3000.00. AHS has given zero toward any repairs. When they were contacted my wife had to argue with them as I was in bad shape as my Asma was high and I could hardly breathe. They finely got some out there, it was two dates later. We were told that the unit was built in the 1990s. They could fix it, but the cost would be over 500.00 to me, also that the freon could not and would not be used after December 2019 per government orders. This meant that the money spent would be gone with no benefit. I then decided and talked to AHS and ask them to just give the money that the parts they would have to get would cost. Their reply was we will get the parts and you pay the excess. That did not make sense to me, I then explained again that this was a bad idea. My answer back was that are rules state if the contractor says it can be fixed, we do it. This makes no sense as this unit is over 13 years old and after 12/31/2019 the unit could not be fixed if freon had to be used. They just keep telling me that they could not do anything else no progress. It was over 90 degrees my Asma was to a point that my wife was threating to call the ambulance. We finally had to call and get easements on a new unit. All I ask was that AHS just give me the money it was going to pay the contractor to work on the old unit. They said no. I am out $75.00 for the service call and over $3000.00 for the cost of a new unit.

I started with AHS on 9/3/17, up until May 2019 everything was fine, I had to deal with horrible contractors and a lot of out of pocket but I dealt with it. In May 2019 your company billed me( auto pay) from my checking account 3 times 54.99. After weeks I finally got credit back for 2 of those payments. Then again in June you took 2 payments
At this time I stopped auto pay since it seemed to be a problem and I was never given credit for the second payment withdrawn from my checking account.I just figured it would go for July payment. I kept getting calls from telemarketers that said they were from billing but could never actually pull up my payment history and they kept telling me I owed over 160.00. I tried to ask where they could possibly think I owed anything but never got an answer or they would say they were sending it to accounting and I would receive another call a day later. I made my last payment on 8/1/19 and called to let your company know it would be my last that I would be changing companies since it was feeling like harrasment at this point with call after call of a bill that I have no idea what I was being charged for.Now I received a letter from a collection agency for 163.16. I have all my bank statements and payment history from your company and I don't owe you anything. You just lost a good customer over very bad customer service and wrongfully billing me for who knows what.I will be contacting better buisness bureau, and the credit agencies. You need to take a look at my account and fix this error. Thank You, Rosemary Quinonez
2103 E. Pueblo Ave.
Mesa, AZ 85204
[protected]

I notified AHS on August 16, 2019 that my refrigerator was not working. AHS sent a company called Sunrise to Sunset to check it on August 27. the first repairman said orally that he could not repair it because it needed a compressor and someone else from his company needed to handle that. (No paper was given to me) About a week or so later when I finally heard from them, I was told that the compressor had to be ordered. It took two weeks for the compressor to come. No one ever called me to say anything, neither AHS nor Sunrise to Sunset. I called every few days. No one could give me any information. Another visit was made and I was told the compressor was installed, but it would not work because the compressor needed to be updated. About a week later, the owner of Sunrise and Sunset came and updated the compressor and promised me that it was working properly, but it was not. I tried to contact him the following day, but he would not answer his phone and AHS said my work order would be recalled. As of today, September 30, 2019, I have not heard anything from anybody. So I called a number that I hope is Headquarters . I hope I can get some HELP>

Thank you,

Hattie Washington
11529 S Campbell Avenue
Chicago, IL 60655
[protected]
[protected]@att.net

Our warranty contract allows us to claim the rekey of our home after our move for up to 6 locks. I have tried to get American Home Shield to complete this service as part of my contract and it has been a nightmare getting American Home Shield to do this. I have tried since August. They are not calling back, they are not delivering what my contract with them forces them to do

My hvac stopped working in july, I called ahs to request service. Tech came right out, but could not fix the problem. 3 months later hvac is still broke and after about 50 phone calls to ahs they said it would be completely replaced because the part needed is not made anymore. Then I get told there is a charge of $3000. For the plenum on top of the unit, because it will need to be modified. Understandable modifications need to be made whenever you update a new air handler, but that modification in my area should cost no more then a $1000 on the high side. But ahs offers me the cash out option, I bring my own company in to replace the unit. They said they will be $1100 for that option, I find it funny $3000 for a metal box that connect the air handler to the duct works and $1100 for a air handler and condenseror. Ahs and there subs try and extort unknowing homeowners, stay away from this company its a scam

I had a service request over a month ago and have been going back and fourth with American home shield and the repair company for my refrigerator to be repaired. Nothing has been resolved they keep giving me the run around about a part having to be ordered. I don't understand how it is my job to contact American home shield to have them track a part and find out what is going on. I am having to call the repair company and American home shield on three way just for them to speak to each other to find information out because every time they call the repair company they can't get a hold of them. I have to call back to back maybe 10 times in roll just to get a hold of the repair company. The repair company is telling that they waiting on a approval from American home shield. And when I talk to American home shield they tell me the repair company should be calling me with an appointment. Every time I ask to speak to a manager they never put me through they tell I will receive a call within 24 to 48 hours and have yet to receive a call back. And the one time I did speak to a manager he hung up on me.

The pilot on my hot water heater was broken and needed to be replaced or repaired. I called ahs for service on september 3, 2019. After ahs collected the seventy-five dollars service fee, the job was assigned to waldorf plumbing llc. Waldorf plumbing llc came out to repair the water heater on september 5, 2019. Waldorf plumber said that he did not have the part but would put an order in for the part. He took the broken pilot knob so he would be sure to get the right knob. Waldorf plumbing said in order to save time, the part would be sent directly to my home. The part never came. I contacted ahs because I did not receive the water heater part that waldorf plumbing has ordered. Ahs said the part was not ordered because the on and off knob on a water heater is not needed. According to ahs, the knob is cometic but I refute that assessment. The lighting instructions on the the water heater does not say that. The instruction for lighting the pilot clearly states do not use tools to turn on. Ahs and waldorf plumbing are instructing me not to follow the safety guidelines on the water heater in open view in big red letters. The safety guideline instruct me not to use tools to turn on and off. I believe pliers are considered tools. Without the knob, I don't know the position to set the knob to light the pilot.. Attached below is a picture of the water heater before ahs sent waldorf plumbing and a picture of the water heater after being service by waldorf plumbing. Ahs and waldorf plumbing are telling me to put myself, my family and my property in harms way by ignoring the safety instructions on how to properly light the water heater and just use plier. The instruction clearly states not to use toosl to turn on and off water heater. I am requesting that ahs repair my water heater by replacing the missing knob. Your representative waldorf plumbing removed, the broken knob from my home under false pretense. He did not order another knob for replacement as stated. Have them return the part they removed from my home. I am asking that ahs send a different plumber with the new part needed for repair to my hot water heater with no additional service fees. Thank you for your assistance in this matter.

Doris pleasant
#[protected]
8810 locust grove drive
Port tobacco, md 20677
[protected]
[protected]@gmail.com

My family has been without central air conditioning for 12 days and counting. Previous service provider Superior "James" stated unit needed Freon and did not go outside the residence to check the compressor coil but did say the unit is 16 years old and should be replaced, however that AHS contracted with service provider that said unit needed Freon and added it and stated it would be normal in a few days. Well a few days passed and it was not normal. The technician left the air filter out of the unit. When I texted James on Friday September 13, he replied to say he could not talk to me. To this day and moment unit never reached desired temperatures of 74 degrees and 79 degrees respectfully. Inside temperature is running at 90 degrees and above. 2nd technician was contacted Monday and arrived Tuesday afternoon. AAA Appliance stated that unit needed a coil and that I would receive an e-mail confirming the order (which I never did). On September 16 AHS kept shuffling my issue though their Contractor Relations Department which they will not provide me access to them to ascertain why they will not replace system. System is a York Brand 16 year old system that can no longer be repaired as advised by 2 technicians who has serviced unit for many years before AHS. As a result, of my suffering abnd anguish, AHS call center operators in the Philippines waived the $100 service fee and offered reimbursement of up to $125 per night were we to stay in a hotel. On Thursday September 19, AHS informed that AA Appliance refused to do the work after they attempted to order the coil on Tuesday. AHS Philippines kept telling me the matter was escalated and in Contractor Relations. Every time I kept trying to ascertain the status and why it was taking so long to resolve this situation another vendor comment came in. On Friday September 20, AHS informed me that AAA Appliance was now ordering the part again. On the same day in the afternoon Superior called me to inform me that there was nothing wrong with their diagnoses. They stated they could come out to my residence on Tuesday September 23 in the afternoon. On Saturday September 21 2019, at 9:00 Am, I contacted AHS and asked to speak to a supervisor and they switched me to another center where I was put in contact with LaTonya, the first American call center based operator. She listened to my issues, described above and was able to contact South Cooling. LaTonya was the only American call center operator (a company my daughter had experienced as she is an AHS customer as well) South Cooling arrived as promised however the 2 technicians did not seem to speak English very well. Nonetheless, I tried to communicate with them and learned that they said the unit was low on Freon and that upon further investigation, it was determined that the coils were leaking on the outside part of the unit and they showed me the leak detector as well as where the coils were leaking. They also indicated that they took photos of the inside air handler which indicated the year the unit was installed as well as the make and serial number. They indicated they has to submit their finding to their supervisor and showed me the text they sent. They too, also understood and agreed to repair the unit and replace R-22 refrigerant was not the economical way to go with this unit, because R-22 was going to double in cost beginning January 1, 2020., along with the fact that other parts may end up having to be replaced and the SEER rating was way below what is being offered today. So now we have to wait until Monday September 23, 2019 to determine what AHS is going to do. In the meantime, it will be over 14 days without Air conditioning. Im 66 years old and have a medical condition that does not fare well without air conditioning.

Hello,

I have been a long time customer of AHS and really support your company based on experience. However, over the past several months the company that you have sent to fix my refrigerator has been a disaster. In June a tech came out and seem like he did not want to thoroughly look into the problem. I tried to point things out to him and he neglected to address. We had to call him back out 2 more times. He replaced a hose in the back and that hose burst and water got in our walls and under our floor. Basically, our whole kitchen had to be rebuilt. After going through all of that our refrigerator is still not working right. It continues to freeze stuff in a section of the refrigerator. They sent a senior tech out to replace a component inside the refrigerator but that did not work. We had him come back out again. This time he replaced another component. That did not work. I just made another request for him to come out. Please check the records to see all the times he has been out. My concern is at what point will AHS uphold their commitment to the customer /contract. I do my part by paying my monthly fees for coverage so I expect AHS to do the same for what their responsibility is to the customer. What I am getting at is I think this refrigerator cannot be fixed and it comes to a point where AHS should have it replaced instead of wasting their money and mines on bandages. Please hear my voice and reply ASAP. I would greatly appreciate it.

My AHS contract#[protected]

Vendor:
AT Appliances INC
[protected]

American Home Shield (AHS ): work order /dispatch # [protected] in on 9/5/2019 :
First time to use AHS. This year is a 2nd year after signed up. I had no claim at first year. I called for toilets leaking service last week after tenant moved out. The Representative's English was very hard to understand. However, I got her name down as Zally. And I told her many times that there were 4 toilets' leaking, one at first floor, one in basement, and 2 at upstairs. In the end, I asked if I would get Email confirmation. She said no. I told her other company HMS gave me email confirmation. She repeated they don't send out email confirmation. Anyway, Chesapeake Plumbing office came on 9/12 to repair and showed me 3 toilets on the order instead of 4 to repair. I was very upset and called AHS to talk to a representative named Jen to investigate the phone conversation. She was nice to give me a confirmation number #[protected] and said I would get a phone call from a supervisor in 24-48 hours. However, 96 hours passed, and still had no answer. I called today 9/16 again, the new representative also named Jen ( she said she was not the one talked to me 4 days ago). She told me that confirmation number from first Rep was no good and she would send a email to tell the first Rep to call me or a supervisor would call me. I dont understand why the previous rep would give me a no good confirmation number. I told her both names happened to be Jen. But she said she is not the one I talked to 9/12. Later, I insisted to talk to Supervisor, but was told by her they were busy on phone. She would not let me hold to wait for supervisor, even when I said that I could wait hours for supervisor. She said that someone would call me at the end of today. Still no one called back. Its very frustrating, because my Real estate agent is going to put on the market for rent. And the hardwood & sub-floor under the bowel was wet already.
I sent a survey back to AHS last Thursday 9/12 to rate one star with an explanation. So far no one in the company bother to contact me. Hope this complaint would work!
Solution:
1. I need someone to investigate the phone conversation and send the plumber back to repair ASAP. I need my house in good order to be on market again. Everything in the house is done well except this toilet leaking.

2. And I think AHS should hire more competent service REPS to take orders. Since her English was poor, so I repeated 3-4 times to tell her 4 toilets with the locations. But she still put order in wrong numbers of toilets. Very frustrating. i dont know if I will continue the contract next year. I feel sorry that I even signed up another contract in June with my other property.

3. I think AHS should hire more competent Customer Rep to do their work. Why would first one gave me a confirmation number for the conversation, but that the 2nd Rep said AHS dont use confirmation Number, and the work dispatch number is what they use. Very confusing to the customer. I dont know which Rep is correct now.

On 09-13-19 i called about a broken air conditioner the service rep told me i have to deal with it for three days. I explained i live in Florida and can't wait three days for repair. Rep said sorry i then said if you can't help me the cancel my contract. Two minutes later he said can't help but did cancel your contract. I called a company they arrived in twenty minutes and i had to pay over three hundred dollars. So angry.

1. I wouldn't have thought it would take that long each time to get to customer service. Average calls in about a dozen calls I made worked out be at least 30 minutes and most agents did not call back if the call dropped or cut off. Understanding the english language also seemed to be a problem. 2. They initially gave me a contractor who had so many bad reviews who just ruined my entire day to reschedule where I had to take additional time off. When I complained to ahs, they did nothing to ensure better service. 3. Misleading - it took me a couple of calls to ahs before I committed to them. The customer service person also stated that if I recommended other people to join, both of us then would each get a $25 give card. Upon my recommendation, my neighbor joined and as requested by ahs over the phone, my neighbor gave my contract number to action the gift card. It was over 6 weeks and today upon calling ahs, I was told that they would not be giving us the gift cards because somebody did not write in in the notes. No big deal as it was not worth my time to pursue a little gift card. They have the calls recorded... I might be making it up they say.
4.in the first week of september, ie after the requested service was completed by the second contractor assigned, I get an email from ahs and then a call from the initial contractor that I moved away from stating that they would be coming on the 14th of august to fix my ac. I think both ahs and its bad rated contractor were day dreaming.