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terrible service
This company prey's on stealing money from it's customers. My husband and I purchased a new home in April 2010, with out new home we also received "piece of mind" with a home warranty from American Home Shield. What a joke. What we got, headaches.
Our central air conditoning unit failed to cool properly at the end of May. We submitted an online request to AHS on May 26, and May 27 a repairman was at our door waiting to fix the unit. After about an hour with the unit, he reported that it was "unfixable", and he was unable to obtain a model or serial # off the unit because it was worn away. He stated AHS would replace the unit. He stated he would need for them to authorize the replacement before he could do the work.
By June 1 we still had not heard anything from AHS or the contractor. We called both and left messages.
June 2 - The vendor called us back stating they were still waiting for AHS to approve the claim. I called AHS again, and was told it was in process.
June 4 - I called them both again. Now, the vendor was stating that they were waiting on AHS approval, AHS was stating they were waiting on info from the vendor. We, in the meantime were stuck in the middle in a 95 degree house.
June 7 - Called both vendors again, given the same run around by both.
June 8 - The contractor returned to the house to obtain additional information to report to AHS.
June 11 - A rep from AHS called at 546pm to inquire if we were happy with the repairs. I laughed...what repairs? I explained the 2nd visit occured on June 8, and another visit on June 11 (for our furnance fan which also stopped working). I explained we were still waiting on the AC to be fixed. She assured me she would call back by 7pm CST, she didn't. I wasn't surpised.
June 15 - I hadn't heard from AHS or the contractor in several days. I called AHS customer service as was told that my case was now in "case management" meaning I had a special representative to look over my claim. Great, I thought. Finally some resoluation. Boy was a wrong. This is just someone to give you the run around and talk down to you. My case manager stated she would need time to research and she would call me back. 3 hours later, she did return my call to tell me that her company was in the process of completing a "national search" for the necessary part to fix the unit. Woah, wait a second...how will you search for a part when you don't have a serial or model number? She could not answer this question, just kept repeating herself. I asked to speakto a manager and was told, "we don't got managers, and if you want me to, I will just cancel out case management and you can deal with customer service on your issue." What, wait, you are threatening me? Sheer comedy. I explained to her that I wasn't blaming her, but after 3 weeks with no AC in 90 degree temps I am just looking for answers. She told me she would call back the following day in the morning and hung up on me...well, the morning has came and went -- no phone call.
AHS is just looking to rip off it's customers. No managers? A National Search on an unknown part? Come one, they must think that their consumer is an idiot. My next call will be the Better Business Bureau and the Attorney General of WV. This is absurd.
The complaint has been investigated and resolved to the customer’s satisfaction.
the truth about ahs
I just thought the consumers in the united states that deal with american home shield would like to know the truth about their warranty company. Any one of you that ever had to deal with a water heater issue and thought the contractor was somehow robbing you because you had to come out of pocket for something the warranty company says is covered might be interested in this. American home shield pays contractors a flat fee anywhere from 60. 00 to 140. 00 per call. Period. That is all they pay. They do not pay for any parts whatsoever. So when a contractor comes to your house and you need a water heater that costs 350. 00 and the contractor is getting 125. 00 total for the job it doesnt take a rocket scientist to see that not only is he not making any money he is losing 225. 00. So how can a person hope to survive working for the ahs? They do what they are told to do by ahs. Ahs came up with their patent pass the buck routine, which is to roll the cost down hill, anything you think they are paying for, they pass on to the contractor, anything the contractor is going to lose money on is rolled onto you the consumer. If the contractor doesnt like it, or if they make a big stink about it they are finished. No more calls will be coming their way. When the subject is brought up with their contractor reps. They tell the contractors to do what they have to do to atleast break even on water heaters knowing what they are telling them to do is illegal, and a breech of contract with their customers. These charges are called non - covered charges. Without them the contractors would be broke and out of business in their first month, with ten water heater calls per week they would be finished. This is ahs' standard operating procedure. They had a class action suit filed against them a few years back for denying claims for just about anything, they settled the suit paying the consumer with not money of course but a new and better plan that would guarantee the consumer would have coverage for just about everything. This is actually true. The way they went about covering the costs of this plan is sleazy and dishonest as usual. The contractor says hey wait if youre going to cover everything no matter what and you want us to fix or replace everything you have to give us more money per call. Ahs in their generosity agreed and offered the contractors time and material (This pays them for the parts and for the time spent on the repair) this was a really great thing! It was fair to everyone involved - the consumer got no hassle service, everything was covered, the contractor got paid for his labor and didnt get stuck with paying for parts out of his labor wage. Well this lasted about three months then ahs decided that they would change it so that they paid the contractor 20. 00 more than they're usual fee and he would have to pay for parts, six months after that they dropped it down to they're usual fee. So in the end who eats it again? Certainly not ahs, they dump it into the contractors lap and tell him if he wants to work he'll roll it over onto the consumer period. They are worse than you can imagine. I've been doing warranty work for a long time and they turn my stomach. I refuse to be a party to their practices and therefore don't get much work from them, but thats okay i will tell you also that if you want to get a home warranty policy go to old republic, or fidelty they have much more honest business practices and they are fair to the contractors. If i needed to have a warranty policy i would go with o. R. Because they give us the hardest time about our work which means they care the most about you the consumer. P. S. They got the plug because they deserved it boycott ahs they're ###.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just signed on with AHS. Wish I would have came here first. Horrible overseas customer service. Could n t barely understand them. Still sitting in my home with electrical wiring problem. Assigned me to contactor the is out of my area and only comes once per week. 2 others, the same thing. Was told via phone with customer service that repair would not be covered even though I'm seeing and reading it in the contract. Then they stated it was covered. Can't get anyone to come out...Called several times to the electrical companies they provided the phone number to me for and called them several times again. Will go the weekend without power in most rooms of my home and no air conditioning and I live in Texas where we are still having 100 degree days. Will be cancelling and suing for return of any money paid to them. Also reporting to the AG and consumer protection bureau. This is how a class action lawsuit gets started.
ig
On May 13 we returned from vacation to find our tankless hot water heater was not working. Code error 38 came up. We called The manufacturer (Navion) who told us the code suggested the flow restrictor my need to be replaced. They suggested we unplug the heater for about 10 minutes to do a hard reset, as a temporary fix.
We called AHS immediately and told them the situation AND it involves a tankless water system. The first two plumbers they dispatched do not work on tankless system. D days have gone buy and the system kept coding off and we would reset.
The third plumber dispatched was some what familiar and his suggestion was to have the system flushed. It was last flushed 18 months prior. He told us he does not do flushes. So we called a reputable plumber to come do the flush.
We had taken photos of the code and showed it to him. He called the manufacturer who walked him through some diagnostics to confirm. AHS plumber should have called! A flow rests or needed to be replaced and it could take up to a week to get it. Part was ordered.
About 3 hours after he left, the buffer tank ruptured and a significant amount of water was leaking. We put a five gallon bucket under the system to catch the water and unplugged the system. We now had an emergency situation and called the plumber who had just came out. It is now 8 PM, but he came back anyway. He told us the buffer tank had ruptured and also found the heat exchanger had one or more slow leaks that had caused rusting of some components. He showed us what he had found and documented the water leaks and water damage with photos. Water now off and no hot water. We are elderly and my wife has a broken leg.
He told us it was not cost effective to repair and replacement was recommended. Normally this plumbing company does not work on weekends, but since we were in an emergency situation, he said he would come out first thing in the morning to replace it.
We called AHS and spoke to their escalation department and requested they come out immediately to verify. They could not do so. I begged them to speak to out tech who was standing right their. She refused to speak with him. I offered to send her the photos, she refused to accept them.
She finally dispatched their guy who came out after the new tank was installed. Upon legal advice, we preserved the old tank and all the photos. He briefly inspected the tank and I showed him the photos and relayed what had happened. He said he could not send them photos, though he did take a photo with his phone, of the invoice and one picture.
I asked him what he was going to tell AHS. It was awkward for him and he said he can not make recommendations to them, only report what he found. He explained we are dealing with overseas call center people and alga rhythm guide them and tell them what to do.
I asked if this was his system with these issues, would he repair or replace. He said he would replace, but the decision ultimately rests with AHS. He said he would call them and some should be calling us back.
After no return call, we called again and asked to speak to the escalation department. At first you are told by the front line representatives that they can’t get you there, but if you press hard enough, magically, they can.
They also can’t or won’t give out contact information for upper management. Finally, I was able to get a phone # for “headquarters” who supposedly has some one to assist with situations. I have not called that number yet, as I have promised that the last escalation person I spoke with would call me back in 24 hours.
The claim is unresolved at this time.
Does anyone know of any on going class action suits that we might join or have other contacts and phone #’s for getting help?
LL
Omg! I wished I had known this before I purchased AHS! No wonder they can’t find contractors in my area! They probably don’t have many working for them ! What do I do now?! It’s been a week I’ve been calling dealing with AHS bc my central AC unit is not working and they can’t find any contractors available ! :( I made a bad choice getting AHS! I sure will let as many people I know not to get it !
American Home Shield sent me to a contractor that requires you to call a representative who "authorizes" you to make another phone call to make an appointment. Two-three phone calls with long wait times are necessary for each appointment. My ice maker has been broken for 4 months. The contractor (Express Appliance) has been to my home 6 times. When the contractor cancelled the appointment for the 7th visit, they told me to call AHS. I did and was told to wait for a call from the contractor. Round and round. AHS has no internal system for resolving concerns. I see from the number of unresolved complaints at the top of this page that it is very unlikely that my fridge will be repaired or replaced or that I will ever see the $100 I paid (on top of the premium) for the "service" call again.
Just got ripped off by a contractor sent by Home Shield. Home Shield sent a contractor on Saturday afternoon for an A/C issue. Contractor said bad blower motor. We asked to wait till next week to decide whether to allow repair or replace a/c.
Contractor said Home Shield will "only allow 24 hours to decide". Had to make decision during non business hours. Had no choice.
Contractor was representing Home Shield at that point. Decided to upgrade system. During removal, We asked for old system' non defective components, contractor said it is Home Shield's requirement that old equipment be taken. Asked for equipment to be returned. Contractor has refused 3 times. Called Home Shield and asked about 24 hour deadline and the taking of old equipment. Home Shield Rep was unaware but would get back with answers -- never did. Here's how the scam results. Contractor takes low fee from Home Shield which gives him some one to rip off. Sweet deal for Contractor. Getting an attorney.
WHAT A JOKE! After all the time I have spent trying to contact these clowns, I don't have much time left to comment here! Called to have my dryer repaired (October 2018). They sent out a repairman who had to order parts. With the holidays coming up and us being out of town, I decided to wait until after the 1st of the year to have repairman come back. Well, rescheduling that repairman to come and perform the parts replacement is another act of congress! and AHS has already closed the service order, wanting $$'s for the old one and...I can't get hold of them. BUYER BEWARE!
Ours is A/C also, started August 17th. They sent out a company 5 days later, we live in Texas, 96 degree heat. He said drain and dirty outside coils, (which are covered) but technician said not covered and charged me $60.00 between him and I, did not want company he worked for or AHS to know about it. Six days later he had to come back out, it stopped working, he had not secured shut off door in attic. He gave me his cell number and told me he owned the company, what a lie. It quit 30 minutes after he left, they said would send senior technician out, in 8 days, WHAT! Took the day off work, around noon they call and say busy, will be in 2 more days. Take day off again, they call around noon and say coming out next day, in case it rains. Insane. Fortunately it had started to run again and I figured may be freezing up. Technician from before shows up at noon, says I called him and said I had son at doctor but wanted him to come by at noon. I sure never called him, do not have a son, and had not been near a doctor. It quit working after he drove off. I called company and told them may be purely coincidental, but he had showed up at house lying and when he left it quit. The receptionist accused me of accusing their employee of sabotaging the unit! They called AHS and dumped me, but next day new company came out and found problem right away. He cleaned outside coils but ignore attic coil and it was rusted to no end and needed replacing, as did condenser. Yes costing money, but may never need home warranty again, all this work will be covered for 10 years, like a new unit. So someone owes me $60 crooks at All Pro Air Solutions most likely
We have been with AHS for the last 15 years, this is the first time for the bulls''t we are getting on this order. We do not call in every day or every month, we might not call at all, but AHS still get it monthly payment on time without any delay in service. I do not know why you cannot get a supervisor on the line, I do not know how the ceo of this company is not aware of what is going on with this company, I do not know why you trained people to lie to the consumer, but this is what I know, the consumer put you in business and they can put you out of business. If you do not believe me look at the history of Sears where they forgot about or chose to ignore the complaints of the customers and start refusing to stand behind their brands or lives up to the names they once brag about.CEO open your eyes, when you start loosing customers that mean your job is also on the line. It is nothing wrong been honest.
I had AHS for 1 year - supplied by my house seller. Free to me.
My 20 year old air conditioner was going out, so I drilled a teeny tiny hole in the condenser coil. No way I was going to pay over $1000 for freon to patch the "leak" and replace the freon - so I took a $1600 cash in lieu for the repair, and applied that to my NEW AC unit.
Toward the end of my 1 year policy, I drilled another teeny tiny hole through the heat stack in my 20 year old water heater. They would have replaced it, but their representative needed $350 in additional charges that he claimed AHS didn't cover (drain pan, new improved exhaust ducting, etc.) I said NO and took a cash in lieu of $450 and replaced it myself for about that cost.
I had two service calls totaling $150.
I got a new water heater and a new AC at a greatly reduced price.
Not proud of what I did, but I did what I did.
I think AHS is great!
That's the definition of insurance fraud
How do you get a cash in leu my heat pump has been out for 2 weeks going on 3 cannot get past authorization part ?have platinum package.
American Home Shield continues to engage in bad faith insurance practices. Despite having to settle multiple class action lawsuits, American Home Shield continues to engage in bad faith insurance practices. My case is identical to all the claims litigated in the Faught Class Action Lawsuit . American Home Shield engages in bad faith insurance practices by denying legitimate claims in the first year of a customer's home service for "lack of maintenance." In my case, my wife and I recently purchased a home and as part of the contract, purchased a home warranty through American Home Warranty. Within days we discovered our AC was not working properly. It was almost a 100 degrees that week. We have two daughters, one is almost three and the youngest just turned one. It was clearly a health and safety issue for our girls to get immediate attention. Rather than take prompt action to help us, AHS took advantage of our situation by stalling, sending substandard contractors, denying our claim for "lack of maintenance", and then failing to address our requests for review. Specifically, we filed our claim June 18th. They didn't send out an AC contractor until the 19th. When he arrived, he said he couldn't assess the AC unit because it needed to be cleaned. Of course they could clean it for a fee of $175.00, which wasn't covered by AHS. When I tried to get American Home Shield to intervene and manage the contractor then sent after I paid the $75.00 service fee, they failed to respond. After paying fees to clean the unit, the technician finally did a pressure test and said there was a leak in the system. After days of arguing with AHS, they denied my claim because the unit "was not properly maintained." This was despite the fact that we paid for coverage due to lack of maintenance! Since system was broken at time we moved in, it was clear it was not properly maintained before we moved in and fell within the contract. After a week of being displaced for the safety of our kids, AHS finally agreed to repairs, but would only cover $1, 013.00 of repairs and I was responsible for 1, 500.00 in repairs as they didn't cover full costs of Freon. This is where the dishonesty of AHS and its subcontractors revealed itself. The high costs of repairs were due to the contractor's estimate of replacing 10 pounds of Freon at $150.00 per pound. After consulting a reputable AC contractor, I learned my unit only held 5 pounds of Freon! Of course AHS's dishonest contractor was willing to replace my unit at a cost of $7, 000 and AHS would apply their costs to repair ($1, 013) to a new unit. Both AHS and their contractors use pressure tactics and the misfortune of homeowners to their advantage. Luckily, I contacted a reputable contractor who gave me advice. He could install a better unit for one third the cost of the AHS contractor. He also told me he refused to work with them as they encourage contractors to deny claims and blame it on lack of maintenance. It was clear that AHS's business practice is based upon dishonesty and bad faith insurance practices. When I brought this to their attention and requested that the $1, 013 they were going to pay their contractor be applied to my contractor's costs, they began to give me the run around. I finally had to replace my unit and I am still waiting for a response from AHS. In fact, I have literally been on hold with them all morning as I write this review. While their customer services reps are kind, there appears to be a clear tactic of trying to wear down consumers and stall hoping they will go away. Every time I call, I am placed on a long wait. Other times, I call and the "system is down" so they can't transfer my calls to a supervisor. I finally got a number for the Authorization Specialist Department [protected]). I have called them over a half dozen times asking for resolution of my claim. After hours of wasted time, I am told a supervisor will call me back. It never happens. Since I am an attorney, this morning I asked to speak to their legal department. After an hour they connected me to the American Arbitration Association, a not for profit organization in the field of alternative dispute resolution! Back on hold again waiting on a supervisor, but it is painfully clear to me I will have to file a legal action to get resolution. Their tactics are to wear consumers down. It is unconscionable they would not respond to my requests for assistance after paying for their annual contract and after I told them I had two young children and no AC. I would never do business with them again and I will go out of my way to warn people to not throw they hard earned money away by using American Home Warranty. You not only will be disappointed, you will waste days of your life arguing with them.
unbelievably bad experience
Nov 30 First incident with heater.
Dec 1 Second incident with heater. Cut off gas to heater.
Dec 2 Early morning Contacted AHS and placed service request.
Dec 3 Placed on hold for 30 minutes, unable to contact repair company that was assigned to repair unit. Service ticket was assigned to different company
Dec 4 Called to check status. Was told the ticket was escalated to an EMERGENCY
Dec 4 3PM Repairman came to house to work on unit. Stated that he forgot his tools.
Dec 8 Called repair company to check status of parts ordered. Phone call not returned.
Dec 9 Called repair company to check status of parts ordered. Phone call not returned.
Dec 9 Contacted AHS to inquire. Was told to expect a return call by COB. Phone call not returned.
Dec 10 Contacted AHS to inquire. Was told that part was placed on a Nationwide search because it could not be found thru normal channels on the 9th of Dec. If it could not be located within 72 hrs that the status would be changed to the unit needing to be replaced.
Dec 11am Contacted AHS to inquire on status at 4PM. Was told that search has been stopped and that we would be contacted in ref to replacing unit.
Dec 15 AM Contacted AHS because we still had not been contacted. Was placed on hold for 25 minutes and then told that I would be contacted within the day. AHS was unable to contact the contracted repair company. PM Same thing. Placed on hold for 19 minutes then told that AHS was having trouble locating the part needed to repair my unit. When I tried to explain the past 13 days I was abruptly interrupted and told that the repairman had called in the wrong model number and that is why they could not locate the part but that they were going to place the part order as an EMERGENCY STATUS.
Wife and 2 Kids sleeping around a $75 space heater in Living Rm.
The exact same thing is happening with my current claim. On May 29 we had the contractor come out for our A/C, as of yet nothing has been done. The same exact run-around has been given to us; first I was told it would be replaced, next I was told a national search on parts -- get this -- for a unit that they are UNABLE TO READ THE SERIAL # on. If you cannot read the serial number, how are you able to search for parts?
I am still at at loss for words on the service I have received from this company. Unbelievable, doesn't even begin to describe it.
warranty scam
I have had AHS for many years now on 3 separate units.
They are okay if all you have is a toilet that wont flush properly or a sink clog (things you could do yourself for far less than the $60 service fee.) But a repair that costs any significant amount of money and its like pulling teeth to get the work done. On top of that, it seems they pay their contracted companies such a dismal amount compared to market rates that those that none of the companies in my area work for them so it takes longer to get someone here. And woe if something breaks on a Friday that doesnt fall under emergency status
I've also had to call them late at night and their call center is dismal. One operator picked up the phone and placed it back down. It failed to hang up and I had to listen to her chatting about her errant boyfriend to a co-worker. I couldn't hang for a while because they were still connected to the call.
I recently needed a new wall heater due to a faulty valve leaking natural gas. The company they sent out on Monday said theyd try to order the part but it was most likely obsolete and would replace the whole unit, and left, no work done (gas still leaking!)
On Friday I called AHS to check status and the repair company said the model was obsolete, part unavailable, but had given them the wrong model number until that day, so AHS would start searching for the part themself and had 48 business hrs to search before they would then search for a replacement heater.
I called the Gas Company who promptly came out and capped the gas line at the wall (why didn't the repairman do this?)
Tuesday an appointment was made for the next morning but I would have to pay an additional $55 for a gas connector and $50 to haul the old one away. I told the repair company to make the appt but that I would call AHS about the extra charges. I called a couple haulers approved by my city and found one that would actually take the old heater FOR FREE (SCRAP METAL)
The repair guy arrives, I tell him I dont need him to dispose of the old one and why and he refuses to install the new wall heater unless Ill pay him to dispose of the old one, and LEFT! So I call AHS and they stand by the repair company!
Im beyond done with this company theres too many other competitors to deal with these sorts of problems.
deceptive attempt to snare me into an account
I was home on a Wednesday recovering from a foot surgery. The phone range and the caller announced that I "need to renew" my American Shield Home Warranty account. I told him that I wasn't aware that I had such an account. He said "Oh yes, you do, and I sure hope that you haven't had any expenses for things that were covered, like your water heater, furnace ..." etc. So I told him that I would prefer to lookup my account online, adn hae gave the web-site address. To make a long story short, it turns out that I have no account with them, and they were just trying to scare me into setting one up.
Sleazy ! I recommend avoiding thes folks !
rip off
Call for AC service. Vendor checked unit, found nothing, flup breakers then informed me there was no power going to the outside unit, will ne electrician, maintenance and a disconnect box then tried to sell his company's service for all of this. I refused and had electrician come out. nothing wrong with electricity, cost me additional money. AHS refusing to service ac until I meet this vendors bocus requirements and they will not recheck to verify that this was an attempt to rip me off by one of their vendors and also to take customers from them. I am stuck unless I spend needless money for requirements not needed. The ac only needs charging. VERY PISSED AND CORNERED.
We provided services for them. We cleaned a septic tank for one of the houses they were building. The lady the house was being built for was to pay her part.(in which she did) American Homeshield was to pay for their part. We haven't received any money on the bill. That was in april of this year.
to this date, I have not received any reimbursement
Until recently, I was very satisfied with the services rendered through American Home Shield. However, when I put in a request for a work order to check my hot water heater, the amount of time it took for a company to contact me and address the order extended from April 28 to June 3(which is date that my policy was cancelled.) When the company came to the house, they quoted an overcharged price to install the hot water heater and change the hoses given the fact that American Home Shield offered to pay for the hot water heater. After going to Lowes and speaking to one of their knowledgeable staff, he showed me how easy it was to install the hot water heater and hoses without having to change any of my hardware. I realized that the cost for the company to install the water heater was definitely over priced. As a result, I purchased and installed the water heater myself. After consulting with one of the representative with American Home Shield, he assured me that they would reimburse me for purchasing the hot water heater. To this date, I have not received any reimbursement. This is not my only complaint but rather another complaint concerning the companies that American Home Shield authorize contracts with to assist their customers. Some of these companies are very unprofessional. For instance, a worker from a company came to my house to fix my air conditioning unit. As a result, the worker did not fix the air conditioning unit but rather caused more damage to my air conditioning unit. Resulting in requesting other work orders to fix the problem. In conclusion to these problems, American Home Shield dropped my insurance policy refusing to renew it. It's amazing how some insurance companies can decipher which policies they will renew and while others they can drop with no warning or prior notificaton of a cancellation date.
The complaint has been investigated and resolved to the customer’s satisfaction.
We had a similar experience with American Home Shield. We have had a lot of problems with our air-conditioner, and it really should have been replaced years ago. Anyway, they have patched the thing up for us every summer which was sufficient. This summer, of course, it went out, and we called in an order. We canceled it after we were able to get it running ourselves, and AHS promptly sent out a notice canceling our policy. No warning.
If you feel as though you are "protected" because you have a home warranty company, think again. They can drop you like a hot potato if they think they may have to spend any money on you. Even if you have faithfully paid them, on time, for seven years. Got to love the way they treat loyal customers. In short, they stink.
Unable to deliver service
We bought the American Home Shield - home warranty with complete coverage hoping that we could use it if anything goes wrong in the home. Unfortunately as much as they are greedy in signing the contract and selling the warranty, we realise today it is worthless. We recently had some issue with plumbing and we were assigned a contractor - Right Away Service...
Read full review of American Home Shield [AHS] and 31 commentsstay away from them
AHS claims code violaitons or improper installation to avoid paying for replacement items or expensive repairs. Before giving their contractors "the additional costs" or cutting your losses, contact your own contractors for an estimate and ask them to verify or discredit the AHS contractor's claims of code violations or improper installation. Take this information and file a complaint with the BBB and your attorney general website. AHS does respond back to them and it gives you a mediator to work through to get your satisfaction. Plus it changes their BBB rating if everyone complains forcing them to eventually honor their contracts without the hassle.
The complaint has been investigated and resolved to the customer’s satisfaction.
bathtub faucet valves
2/18/10
My claim to repair leaky faucet valves was denied because the knobs were off when the repairman looked at it and he said that he could not diagnose the problem even though I had the knobs nearby and I even offered to turn the water on for him so that he could see that the problem was obvious. The leak had caused the tile around the area to fall and we had cleared out the falling tile so he said that the site was not intact so they denied the claim. I called them and told them that I would not be renewing their contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hot Water Heater
I called AHS on Sunday to file a service request on our hot water heater. I heard back from them on Monday as it was a weekend. A plumber looked at the heater on Tuesday and verified it needed to be replaced but moved over a few feet to be up to code. Of course this move was not covered and was double what it was to install the unit.
I called AHS back and asked how much cash they would give so I could switch to a tankless heater and not have to move the pipe. They failed to inform me that a cash request would take up to two days in the mean time, the service request was postponed. Finally after I had enough cold showers I gave in and canceled the cash request.
AHS called the plumber and gave them the go ahead. The plumber goes to pick up the parts on Thursday and AHS had not sent over the paperwork. Here I am, a professional, sitting on my butt waiting on AHS to finish the paper work I filed 4 days ago. Meanwhile, my plumber is pissed because the rest of his day is screwed because of this little incident. I just hope he doesn't take his anger out on my plumbing!
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair resolution
This company is only willing to give us 1/4 the value of our Dacor dishwasher unit or try again to fix the problem. We have been in this home for 1.5 years and the dishwasher has broken 5 times. Plus, as always, this is just like an insurance company where they make it difficult for you to get a fair resolution hoping that you will just go away! The service providers appear to be upfront but AHS seems deceptive. I have two homes under this company and I will ditch them...anyone know a good home warranty company?
The complaint has been investigated and resolved to the customer’s satisfaction.
All of the complaints I read about American Home Shield is very true. I sympathize with all the people who were ripoff by this company. I still have my coverage with them for the remaining 6 months of my 1 year contract but with all the frustations I am experiencing with them, no way I will renew my coverage. I will tell every relative, friends, neighbors, co-workers and all people I will meet not to use this company. They are really bad.
Thanks
Sally Guarnes
Santa Barbara, California
terrible experience
I have had active accounts with them; multiple units for years. Recently, one of the heater blowers in a condo broke. They sent a tech; he didn't even bother to open the unit. He called AHS and submitted a verbal report that the unit was (a) installed wrong and (b)failed because the filters were not replaced. For this, I had to pay my share on the spot. No receipt, no report to me.
I obtained AHS permission and called a tech using the condo association referral. They came and confirmed that's how all other heaters were installed; and they showed me how the blower fan broke. It was a pure mechanical failure, thru wear-n-tear.
I will stay away from the minute details. But, the circus started with AHS not paying for the repair. They continued to maintain their position. They refused to write to me on their position, despite repeated requests.
I was upsent and took them to the court after months of pursuit. A grumpy, rude lawyer was sent to represent them. I had certificates from the repairing tech company to confirm that their position was wrong. Finally, they paid for the repair cost; nothing else, not even the court cost.
After two months, when the renewal came up, guess what they did? They just dropped me from future warranty service. I guess they expected me to meekly accept their one-sided judgment and not contest.
A classic example of service! Made me thrilled about paying them for several years with my trust; just in case I evere needed service they would stand by!
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is bad business. I too paid over a few years.. no cliam ever made.. until my furnace went out... and you know what? I ended up paying as well...
BUYER BEWARE!
ahs refuse to reimburse my bill
During last summer when the temperature was over 100 degrees our home Air Condition Unit went out. I called AHS who said they will call back in a couple of hours with a number for an AC repair company, but never did. I called back and the girl on the phone told me if I can find my own repair person that they will reimburse me after my AC is fixed. Well, I found a company who charged me an extra $75 for being a Sunday, but fixed the AC. I called AHS back after the repair person left to tell my bill waas $ 715! But they told me that I should have called first before I got my AC fixed, but I told them that their CSR told me all I had to do is find someone and get it fix and call afterwards...I even repaeted what she told me and there was noting about me calling first to get an okay. I demand AHS to listen to their so-call recordings of when I called but they they stuck to what they said. And another thing I called three other repair companies that refuse to do business with me because of AHS until I finally found one that would. I gave up trying to get my mooney back from AHS and will not recommened them to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me ask you this. If you owned a bank and you had someone come in and ask to borrow a million dollars, would you as a wise bank owner say "yes" with out any stipulations? No, you would not. Nor should you expect any company doing monetary business either. That's just stupid!
No company is just going to give you carte blanch authorization to go and do repairs or replacement without knowing what the issue was. This is a home warranty. There are still stipulations.
poor service, trying to rip off
Sat. 9/26/09 2:50 pm service request
Dispatch information service fee
_
Dispatch number : 158xxxxx $ 60.00
service contractor assigned
vendor name : us heating & air conditioning, inc
email : [protected]@usairandheat.com
phone : [protected]
Service item (s)
air conditioning (central-electric)
Friday 9/28/09 ushac technician arrived at 4:00. checked out a/c determined that compressor was bad. said that most likely they would replace outside (condenser) unit since unit is about 30 years old. he said they could probably do the install this thursday. great that’s not too bad. only 1 weekend and half the week with no a/c. yeah right!
Friday 10/2/09 (1 week since technician was here) called ushac spoke to nicole to check status. she said there were some non covered items condenser pad $150, tie down straps $150 and disposal fee $75 total for "non covered items $375.00 I found the pad and tie down straps locally from a supplier (yes the exact same pad that they brought to use because I didn't tell them I already bought one) for $37.02 out the door with tax! I told her about florida law stating mismatched systems 13 seer outside with older 10 seer inside unit and being noncompliant. she was going to call ahs and get back with me.
Monday 10/5/09 (90 yesterday and today) 11:45 called ushac spoke to nicole. said that she was getting with her manager.
Monday 10/5/09 called ahs spoke to naomi she had spoken to ashley at ushac who was talking to"home inspector"? I asked about cash out option at this time.
Tuesday 10/6/09 9:30 lacricia called me from ahs cash out amount $766.87 for condenser. I told them that florida law states that units can't be mismatched and must meet 13 seer efficiency standards.
Wednesday 10/7/09 (91 today) 6:25pm called ahs spoke to lindsey. she transferred to mike in contractor assistance or auth department or whatever they call it there. he stated that there was a request from ushac for an inside unit replacement.
Thursday 10/8/09 (91 again today) 11:40 called nicole at ushac. waiting to hear back from ahs. she said that she spoke to them this morning.
Thursday 10/8/09 12:50 called ahs spoke to lakita. more b. s. ahs contractor assistance is getting with ushac. they were authorized to replace condenser. now ushac wants to just replace compressor?!? ahs said they would not put a compressor in a 30 year old unit.
Thursday 10/8/09 3:10 called ushac nicole out of office checking on an order should be back in 30 min.
Thursday 10/8/09 3:45 called ushac spoke to nicole said manager is getting order together. they will call back later today to schedule. still couldn't say what was going to be done. sounds like a line of crap since"order was being put together and she couldn't tell me what was going to be done!?
Thursday 10/8/09 4:00 called ahs spoke to daniel. I again told them about the florida law and code n1100.0.2 which states that matched systems are required and may be verified by ahri data, accredited lab, manufacturer’s letter, or letter from p. e. state of florida
Friday 10/9/09 (2 weeks since technician was here and another week of temps in the 90's with humidity to match) 11:35 call from ahs (mike?) said that both indoor and outdoor units were ok'd for replacement but there were $760.00 in non covered charges.in addition to the pad, straps and disposal for the condenser as listed 10/2/09 there were plenum modifications to "make the new inside unit work with my existing ducts", "duct work", (sounds like a double dip there to me and b. s.! ahs does cover these when needed to maintain compliant as per section e of their covered items!), and permit cost. ok 1 thing that is not covered and I don't have a problem with. funny how a permit was never mentioned before. think one would have ever been pulled?
Monday 10/12/09 11:00 called ushac nicole not available, she was on phone and had 2 more on hold waiting. left message to have nicole call me.
Monday 10/12/09 3:45 called ushac again nicole not available. person (not sure her name) said parts were ordered 10/7 but didn't know if parts were there or not or when they would be. left message again to have nicole call me.
Monday10/12/09 5:20 nicole called and left me message saying that half the parts were there and she was waiting for the other half.
Wednesday 10/14/09 4:00ish nicole called and said all the parts were there and they could do install tomorrow! great! but I work for a living and had appointments that could not be moved. I moved an appointment on friday and we set up the install to be done on friday at 10:00.
Friday 10/16/09 install day! looking forward to having a cool house for a change! early meeting done, drop off items to customer done, appointment done. let’s get some a/c now! as I am rushing to get home, 9:50 phone rings, I know this number it's ushac I bet they will tell me that they will be at my house in a few minutes! woo hooo! wrong! nicole from ushac "we won't be able to do your install today. one of our installers called in sick and it is raining outside." you are kidding right? it's not raining here! I cleared my day today for this! "we can put you down for monday" no! I can't! I moved appointments from today to monday! this is a joke right? it's not raining here! looks a little cloudy but not bad out. this is b. s.! "i'll see what I can do. let me call you back."
Friday 10/16/09 10:20 nicole called. "we can be at your house in about an hour"
about 11:30 the installers arrive and get to work. everything going fine. almost done and one guy gives me paperwork to fill out and collect the money for non covered items of $760 which were to be itemized and were not. also I see it says "change out 2 ton split system" woah! I had a 2.5 ton system! I double checked numbers and sure enough I had a 2.5 ton and the new condenser was a 2 ton! son of a b*! call ushac got nicole and ask about the charges then said we have a bigger problem. the unit you put in is a 2 ton, what you took out was a 2.5 ton. she responds "according to the numbers on your old unit it was a 2 ton" stop! no it wasn't! I know the numbers and it was a 2.5 ton! she transfers me to norm (the manager?). we get the 2 ton 2.5 ton mix up handled. "ahs sent the wrong one but i'll authorize the installers to get you up and running with this unit so you can have cool air and expedite the correct condenser order" ok now what are all the "non covered" charges? well we have a new hanger kit. a what? the kit that mounts the inside unit. um no they used the one that was there! (I am looking at in the attic) now he is on the phone with the installer that's outside and I hear him say nope we were able to use the old one. ok that’s $150 off next, pad and hurricane tie downs. nope nice try I supplied them! that's another $300 off what else? disposal, I am going to dispose the old components myself. I will take to recycler. back and forth about how he can’t leave it because it has refrigerant in it blab blab b. s. it doesn’t have refrigerant in it the system is open! by the time that was all done I only owed them for the permit charge of $130.00. that is the only thing that was not covered by ahs.
Tuesday 10/20/09 ushac came out and changed out 2 ton condenser with proper 2.5 ton condenser. I asked the technician to check the heat as it seemed to not be heating that well, not like the old unit. he did a quick check and determined that the heat was coming on and it was working. I knew it was coming on but it wasn’t blowing that warm. well ok. at least I have a/c but it doesn’t seem right.
Sunday 11/1/09 while disassembling the old components to take to the recycler I discovered why the heat wasn’t working that well. I knew that the new heat strip was a 5kw strip. I wasn’t sure what was in it before. I thought it was a 5 kw but nope! it was a 10kw! that explains why it wasn’t blowing that warm!
Wednesday 11/4/09 so here we go again call ahs on wednesday and they dispatch to ushac. ushac called to confirm the request and they said they could come and install the 10 kw strip tomorrow if they had in stock. they would call back. it’s now 5:05 on wednesday and no call back. I wonder how long this is going to take to get this replaced now!
Saturday 11/7/09 9:30pm well no follow up or any other calls from ushac. I did get an automated call from ahs inquiring about my recent service request. typical ahs automated bs where you have to listen to the entire line of crap before putting in a number. I didn’t have time for that crap and hung up after trying to speak to a rep but just was sent to the beginning of the recorded message! also nobody has been by from ushac as the installer said they would to do their “final inspection” before the county came and did their inspection to close the permit.
The complaint has been investigated and resolved to the customer’s satisfaction.
I canceled my contract with AHS last month OCT 2013. I received a check back for the incorrect amount. I returned the check with a letter to the billing department in Tennessee, the address listed on the check and I have not received the check with the correct amount owed my.
My Name is Brenda S. Drake [protected], please contact me.
repairs still needed
Don't buy the warranty. I have an oven that needs repair for nine months and the customer service rep just sends people out to repair the oven. It works for a day, then dies. I have refused to pay anymore "service fees" (what a ripoff). Instead of simply replacing the oven, they just send someone else out to work on the oven then it still doesn't work. You would think that these brainless people would figure out that the money they have spent on repair people, they could have bought a new stove/oven and saved money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rip off
American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.
08/31/09 I came home to 95 degree tempetures inside my home. The next morning I call AHS to use my warranty. I was told by their service rep they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.
5 hours later no call. I had to contact the a/c company and set the appointment. The sheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The rep tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.
I call AHS and the rep contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.
30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.
I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.
Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.
The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because monday is a holiday.
My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.
They don't trust their own service people and don't honor your business.
The complaint has been investigated and resolved to the customer’s satisfaction.
My ac unit has a leak nothing major. AHS sent a company out that was late and said the part
is not covered. I wasn't happy so they sent another company out said the coils on the unit in
the attic have rust and this repair should not be a problem and should be covered, ASH still
want to charge $600. I 've been with this company a little over a year never try to use them. I
am checking into this.
If you think that your water heater is covered by ahs, think again.
My water heater leaked, I made a claim, paid $100. The tech came, said that WH needs to be replaced (as if I did not know) and said that unless I pay $700(!) for some additional work/details they would not start working on it. Of course I paid, he gave me a blind copy of the invoice (said that he would send me email with explanation, which he never did).
When another tech came several days later, I noticed that the new WH is 50g when my old one was 66g. When asked, he said that that is what ahs approves. I told him to put back my broken WH and take the new one. Called ahs, they confirmed that this is what they approve. When I asked why they want to replace the bigger one on a smaller one, the person said that ahs is not obliged to explain its decisions. She also suggested that I can cash out. The amount would be $200. She said that's how much they pay for the new WH themselves. Considering $100 service fee, it would leave me with $100 compensation. In fact, the new 50g heater is around $500 in Home Depot. So, I guess, the contracting company get a small amount from ahs and gets the rest from the customer. Smart, but disgusting.
I terminated my ahs policy and looked somewhere else. So should you.
AHS is a scam for sure. They are refusing to replace my furnace. It took a week to get a repairman out the first time. He said that it needed to be replaced but AHS would not do it. He told me to wait until the contract expired and pay him $7000 to replace the furnace. I had to get my own contractor out who told me the same thing. I opened another claim for the same thing. The same guy came out. He would not even look at the furnace this time. He said to stop calling. I opened a third claim. AHS called and told me that they could not find anyone else to get a second opinion; go ahead and get it myself and they would reimburse me. I told them I already had. They said they would call back. Five days later I had to call them. I waited on hold for an hour before someone came on and told me that they never reimburse anyone for getting their own contractor. Then the woman told me that I would never get a replacement. Then she told me to stop calling unless I wanted to keep getting the same answer. I have contacted the BBB, the attorney general of my state and their state.
They are a crooked company. My dishwaher would not drain. I had to pay a service fee of $125 and they sent people who did not know how to fix it. FIVE times they came till they figured how to fix the pump. Now the bottom plate fell off because they did not screw it on and lost the screws. I cancelled and they told me they would not deal with me if I later changed my mind. WHO WANTS THEM. IF I HAVE TO PAY $125 FOR A SERVICE VISIT I CAN PAY FOR A REPAIR GUY TO COME OM MY OWN WITHOUT PAYING THEM A MONTHLY FEE. BUYER BEWARE THEY A RE A RIPOFF.
I am currently doing battle with American home shield. there is not a single business in my county that will do business with them because of previous non payment. I was given the option of finding a contactor my self and then getting reimbursed by American home shield. Well you guessed it... The are now refusing to pay because even though they never told myself or the contractor I have to purchase the dishwasher from them (ahs) instead of the contractor. This information was not disclosed until after I paid the service man $757.52. American Home Shield now says they will pay me 350.00 minus the 75.00 service fee. I actually have the Nowhere in the outside authorization instructions from AHS does it state this. I am doing a copy and paste of the actual email I received from them. I was told to expect payment in 10 to 14 days. Today is February 15, 2016 and they are still refusing to reimburse me.
Outside Authorization Instructions
Martin, Rashena (RMartin2@ahslink.com)
12/20/15
To: karla@msn.com' Cc: Martin, Rashena
RMartin2@ahslink.com
Outside Authorization Guidelines
Date: 12/20/15
Name: Karla Mc
Contract :0000000
Trade/Item needing work: Dishwasher
Reference : [protected]
You have been given Outside Authorization to seek a licensed and insured contractor of your choice** to perform any covered repairs under your American Home Shield Home Warranty.
You will need to adhere to the following procedures:
1.The contractor must be licensed / qualified in the applicable state and trade and be adequately insured for workers compensation, third party general and automobile liability.
2.The contractor must call American Home Shield at [protected] with a complete diagnosis and estimate before any work is performed, in order to obtain authorization. The contactor will be given an authorization number and instructed to include the number on their invoice.
3.You will be responsible for paying the contractor’s charges and then must forward the contractor’s invoice to American Home Shield for reimbursement, less the service call fee.
4.The customer must send a copy of the invoice with both the reference number and authorization number written on it to:
American Home Shield
ATTN: Outside Authorizations
P.O. Box 171354
I have been trying to get my air conditioner fixed through AHS for 3 weeks. During this period we have had 7 days at triple digits. They give you the run around blaming it on the service company and then the service people claim it is AHS. I am going to call an honest contractor tomorrow and file a suit in claims court against both parties and the judge can sort it out. Please do not get involved with this company. They are common crooks!
Did you get what you need from AHS through court? We are Geeting round around too right now
We have been with AHS since 1996. The only reason we stayed with them was because they advertise a guarantee that they will repair/replace broken equipment. My washer/dryer is over 15 years old. They are constantly breaking down. AHS will not replace them. Instead, we have to pay $55 (now $60) fee per service and do without them for about 2 weeks while awaiting repairs. The latest repair man claimed there is an access issue and we need to pull the machine out from the wall in order for him to repair it. He was not our regular repairmen. When I asked for our regular repairman we were denied since the ticket was already open. This company is running a scam and are getting away with it. It cost $500 per year for the warranty, $60 for each service visit and a lot of time and aggravation fighting with the company to abide by their contract. There are several loop holes built into the contract. I have heard more "it's not covered" than anything else. All of my appliances are old now but I doubt that they will be replaced by AHS. They did replace my 2hp garbage disposal unit with a cheaper 1.5hp one.
After I logged on here and saw 150 complaints about American home shield, oh and I thought I was the only one. We woke up this morning to find our water heater had blown up I called AHS oh no problem we will send a plumber out to look at it, and it is covered under your policy, 4 hours later the plumber shows up and we had removed the water heater because it was leaking water all over our hardwood floors, oh big problem once we removed the water heater it was no longer covered, because we removed it the plumber couldn't diagnose the problem, well I am no plumber and it didn't take a rocket scientist to figure out the water heater had blown. So I call them to argue the fact that we didn't want anymore water damage to our floors was why we removed it. Oh too bad, I asked them why they did not tell me that this morning when I called they said they would never tell a customer not to remove anything, and I said of course you wouldn't, because then you would have had to replace it. This piece of company gets away with another rip-off just the hundred and fifty before me. Well it's off to Home Depot oh and this will be covered, under my American Express.
Major rip off, for a simple pluming problem contacted AHS they send a tech out to help me. The tech came out take a look at it, didn’t fix the problem and said it is "structural" and he needs to open the dry wall to see if there is underground leak or not, after doing that he didn’t see any leak left the wall open and never came back to fix the pluming problem or close thedry wall. After many calls to AHS the dry wall is still open. The “”Structural plumbing” problem was fixed by an independent Plummer for free it was just a lose house.
Had a bad experience
scheduling service
I expect more from my warranty service company in terms of scheduling service requests and follow up of same. Service was requested and scheduled. The appointment for the 1st request was Wednesday, July 29th. The A/C technician performed some work and left stating they needed a part that was not on their truck. The technician did say he would be speaking...
Read full review of American Home Shield [AHS] and 2 commentsUnable to cancel the policy
I've been with American Home Shield (AHS) for over two years for both of my houses. I'm selling one house, so I have to cancel the policy, which is a month to month policy. I have made several phone calls to request for cancellation of policy, but I either get the run around, placed on hold forever, or never received any phone call back. My last attempt i...
Read full review of American Home Shield [AHS] and 11 commentsprevious complaints..
Dear group,
Looks like it pays to do your homework! I was told by a co worker about this organization. He seems to have all the good
Luck, but it seems others are suffering. Looks like, i'm better off
Having tim "the tool man" taylor doing a better job than these
People. This is the information I got, and this is the website I
Came across. I hope this helps other unwary souls that deep
Down, we must also stick together, despite the snitches who sell
Out for money. Take my word for it, do your homework,
And before you a precious penny goes to these organizations,
Check out how good or bad they are. You might be better off
Alone with cats, than with the wrong woman! :)
Shalom,
Irishmantx
They are a scam company. Why would they care that the 3rd party they contract with charge as much as they can because American Home Shield has gotten their money. Paid for 6 years and got nothing but a headache and huge bill from the contracted company to repair by central air conditioning. American Home Shield wouldn't pay anything except for 1 item that needed repaired.
American Home Shield [AHS] Reviews 0
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About American Home Shield [AHS]
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.
Overview of American Home Shield [AHS] complaint handling
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American Home Shield [AHS] Contacts
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American Home Shield [AHS] phone numbers+1 (800) 735-4663+1 (800) 735-4663Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone numberFor Real Estate Professionals+1 (888) 682-1043+1 (888) 682-1043Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number100%Confidence scoreWarranty Services+1 (800) 858-1922+1 (800) 858-1922Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone numberCustomer Support
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American Home Shield [AHS] emailssupport@ahs.com100%Confidence score: 100%Supportmediacenter@ahs.com100%Confidence score: 100%Media inquiries
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American Home Shield [AHS] address860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
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American Home Shield [AHS] social media
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