American Home Shield [AHS]
reviews and complaints

I am the customer of AHS and request faucet service 4 weeks ago and !st American plumbing service technician showed next week.
!st American technician told me I have a old master bathroom faucet and need replace.
Also I request yard faucet service too and he said have to check out for wall works.
He never get back to me the status and week later I called AHS and I was told need around $280 for modification for master bathroom faucet replace which I didn't get any detailed explanation, such as how he will modify with what etc..
I request detailed explanation to AHS because I have to pay my money, but still (with 5 call) only describe modification of water pipe not detailed one.-In my common sense, If he replace with similar one he does not need modification. He need only connection the pipe to new faucet.
If he insist that is modification I am going to public.
Also I found out that, it can be fixed with only exchange of stem part from Delta company(Cost of around $11), which can get from Home Depot.
This means technician try ripoff the customer with false informations.
Also with my yard faucet, according to him and AHS customer service, (never listen to my complaints or explanations. Alway said what technician told =this mean no customer care), it was damaged with freezing weather
but that is not true either. According to my 4th or 5th call with AHS agent told me that I have to pay $680 for yard faucet to fix.
I request 2nd opinion from 3rd party, but refused.
Here is situation I want my money back and that technician should get some restriction for business. Looks like, to every customer he is lying or give false information and ripoff the customer.
So This technician are not reliable person and it is AHS responsibility to use that kind of contractor. Also AHS never listen to customer.

I have been with AHS for a number of years but last year when we had to have someone come out 5 times to check our oven that was not working or working intermitted, we got the worst of service. First, in September they sent out a racist tech that threatened my daughter and called us all kinds of names. They were out of West Virginia...awful demeanor and worst service. Then in October of 2020 someone finally came out from AH Appliance to diagnose the problem. Supposedly they ordered parts. I waited through October, November, December and January. I was not able to utilize my oven through all the holidays - disastrous and unacceptable. They just kept saying "we order the parts but due to Covid we have no idea when they are coming". In December and January they just stopped taking my calls. Finally I got in contact with someone that gave me the option to get paid with the funds they would have used for the parts but only after I purchased a new range which I did in February. March 3, 2021 I sent all documentation needed to get paid the small amount they were willing to pay toward a new range. It has now been a month and no payment from AHS...scamming me I guess. Reporting to BBB and reviews on every site I can find. You'll have treated me horribly.

This Company should not be contracted with.
1. Client Retention persons called Supervisors just told me anything to get me off the phone. My service was so bad with the repair vendor lie on delivering a satisfactory repaired washing machine. I had to be transferred to a second repair vendor after 2 weeks of waiting because they did not order the part and AHS confirmed this. The second repair vendor took 1 month to complete the repair yet they had the part within a week or so and then did the repair that was not done right. It took them two weeks to come back and correct their work. AHS did nothing to help on this yet it was stated that the vendor had 3 days to correct their work.
2. AHS offerred me via their Supervisor a $100 credit on my next repair - I asked for it in writing and the Supervisor said it was in their records and she could not send me anything. Months later, I called in and needed to get my dryer serviced and was told there was no indication of the $100 credit.
I was told that she saw the note from the Supervisor that a Credit was requested. A total conflict with what I was told. - Supervisor lied.
3. I called on 10 March 2021 to speak with a Rep and explained that I may be moving and wanted to know about my $100 credit. I was told that this credit for service was only good on my current address. I spent 25 minutes on the line with AHS as I see that this company is not as professional as it appears, not allowing me to transfer my credit for their bad service and continue my service at another location - what is the difference - right?
4. Today, 1 April, I called in to get service on my dryer. The Rep told me that there were no record of the $100 credit. Said that there was no record of my calling and verifying it on 10 March. I asked 4 times to have a Supervisor take the call and was told they have no way of reaching Supervisors - she continued to tell me that there is nothing she can do because she cannot show I called them on 10 March.
5. Today, a Supervisor called me in the middle of my work day and I asked them to call me back and they did but I was still on the phone and could not take it. They have my email addresses - no email from them.
6. Again - I have had other Warranty Companies over my 30 + years of home ownership. AHS is promoted and sold by FARMERS and I would expect that FARMERS would not tolerate this.
7. Use another company and FARMERS endorsement of the product should be considered in your decision.
1 Star - I have had some good service - a garbage disposal and HVAC repair.
-M.S.

AHS has been getting complaints about United Air Temps. attempting to SELL warranty customer HVAC equipment instead of service the items since 2007. The complaints accusing AHS of being in bed with United Air Temps are all over the internet. Why does AHS stay? Its a win win.

AHS gets out of coving covered items based on United Air Temps bogus diagnosis and UAT gets free sales lead for the HVAC sales business. That's the business they're in. Sales! Stay away from both of these clowns

I have been with American Home Shield (AHS) for over 2 years and have only placed one claim for plumbing (which was basically covered out of my own pocket when all was said and done). I have the top tier plan (3x3 Combo Plan) and pay about 70 dollars a month for the coverage. The issue is a 1996 Central Air unit finally bit the dust and the outside unit is now inoperable. I placed the claim, had a HVAC guy come out, and they verbally recommend that a new unit be installed due to the advanced age of the model. After the HVAC company placed the work order submission, AHS will barely cover anything. After the claim was "placed under review" they determined that a fan motor, a fan blade, and an evaporator coil needs replaced.

The HVAC guy related that they need $2100 dollars paid out of my own pocket (not counting the vague amount that AHS is going to pay the HVAC company - the technician related he was not sure and it would likely be around $800 dollars from AHS paid out to him) to replace the "new parts" that need to be installed on the severely old system to make it work. I spoke directly to the HVAC technician that was referred by AHS, who recommended that I purchase a new system, and that he would install the new system (if purchased off of him) for around $2700 dollars. The HVAC technician related that AHS is only interested in the bear minimum of repairs, and that they are likely not willing to replace the unit. I want you to bear in mind, I received this poorly articulated email from an AHS representative about the "denials":

duct work mod $450
lineset mod $450
drain line mod $200
r22 10lbs $110 per lbs $1100

total $2200

That was all they had sent me...

I want to add that I looked up the going rate for R22 yesterday. 10 pounds of R22 runs for around $200 dollars and the HVAC Technician is charging $1100 dollars... AHS covers $10 dollars per pound of R22, and the rest is to be paid out of pocket. If my math skills are correct, that is a $900 dollar upcharge...

So, after multiple calls from myself and my wife to AHS, we keep getting the same canned responses from the customer service representatives. I have yet to be able to speak to anyone that has answers, and I honestly feel bad for the call takers from outside the United States that have to deal with this. All they say is "I understand your frustration" and they keep recommending that I take the "cash out" option. I know from reading the horror stories of the "cash out" option is that they will likely cut a check for around $600 dollars and close the claim. This is not going to cut it. These repairs (minus the ungodly price for the R22) are and should be covered under contract. We pay the bill every month without question, and we are getting the run around from AHS over it.

It is my sincere belief that the contractors involved with AHS know how to scam the system and come out ahead. I understand this, as nobody is in business to lose money. I asked the HVAC technician how much AHS is paying him to come and repair this, and I continued to get the run around and no concrete response. AHS was contacted, and related that they "do not have access to this information". This seems odd, as someone must be cutting the checks to the contractors from AHS. When I ask how to contact a representative from AHS that can give me this information (because I highly doubt that the HVAC Technician is going to install a new system for only $2700 dollars with no other expenses), they give me the scripted "we apologize for the inconvenience" nonsense. At that point, the merry go round of excuses and apologies continues.

Bottom line is this... AHS has done everything to avoid holding up their end of the contract that I pay them monthly to uphold. The central air system is severely outdated and any repairs to the system would likely lead to another breakdown in another week or two, resulting in another HVAC visit, more bills that "aren't covered -denials", and another $100 dollar deductible. The HVAC Technician himself even recommends that this system be replaced, but AHS only wants the components replaced and for me to foot the rest of the service fee of $2200 dollars. If this was not problem enough, the HVAC Technician immediately tries to sell me on paying $2700 dollars for a new system after he collects the money (which we still do not have an accurate total on) from AHS. I cannot get any hard copies of the invoice that AHS has based their determination on, other than what I have here (carbon copy slip) telling me that the "Fan Motor and Blade Need Replaced".

The HVAC technician I spoke with this morning on the phone related that the Evaporator Coil Needs Replaced as well but was never originally documented on the carbon slip I have.

If the only thing that needs replaced is a "Fan Motor and Blade"... Why all the additional charges for R22, Line Set Modifications, Drain Line Modifications, and Duct Modifications? Im not an HVAC Tech, but pulling off a cover and screwing in a fan blade to a newly installed motor likely does not require any other modifications.

I would like to see AHS cover this claim and have the HVAC people come out and give a legitimate assessment of this broken machine. Since the story has changed from a "Fan blade and motor" to a now all the sudden "Evaporator Coil" as well, it is difficult to trust the HVAC Technician. Especially since he is trying to juice me for all the other unnecessary modifications and his R22 that must have been manufactured on mars judging from obviously inflated price.

2/5/2021 service for dishwasher was made. Assigned A & E (sears). Tech. came out and was unable to repair item. Tech searched for parts while at the house. He could not locate any parts as the dishwasher is out of production.
Since 2/5 there have been multiple phone calls that I have made between A & E and AHS. Each call is the exact same.
A & E says they are sending the recommendation to AHS that no parts are available
AHS says they need a recommendation from A&E which needs to be in writing.
On my call 3/17 to AHS they talked to Sears who said no parts can be found and the AHS person stated that A&E needed to send a written recommendation.
It is now 3/29, I will have no dishwasher, I have been the one calling and advocating for my repair, I have spoken to numerous reps and supervisors always ending with the same way. AHS has called A&E, they are sending the written recommendation and we will get back to you in 24-48hours.
NOTHING HAPPENS but I will do not have a dishwasher. I have made two monthly payments and a service call fee to AHS.

On February 8, 2021, we placed a request in for service. The repairman showed up on February 13th as scheduled. He said that it would take 2 weeks to get the part(s). He said that the part may not be available any longer and if that was the case then we would be notified promptly for replacement. After hearing NOTHING, we contacted the call center and was told that it was a 3 week parts search. We heard NOTHING AGAIN, so we have called numerous times since and get the same story every time. They are waiting for a report from the contractor? My question is "has the contractor been paid? Why is this taking soooooo long? We were on hold and have spent hours upon hours making calls only to hear someone in another country read a script and doesn't really understand or cannot help us. We have been without a washer for 7 weeks now. We are very dissatisfied with this service. We had bragged and recommended your company before this happened but now we will not be renewing or recommending in the future as we have handicapped dependents on the premises and this has caused us great difficulties in caring for their and our needs. We would appreciate some consideration and I feel that a phone call to the services center would be sufficient in order to proceed with our replacement from whomever is in charge. The run-around manner we are receiving is getting very tiresome and we would like to have clean clothes to wear as i am sure you would feel the same way if it were you. Thank you for your prompt attention in this matter. Please let myself or my spouse know something as soon as possible. phone [protected] Rick & Carla Benning

I called on 3/26/2021 around 1:45pm. I spoke with a male agent that did not state his name clearly at the beginning at all to ask about getting our $100 service fee reimbursed due to issue not being fixed the first time (or first 6x with this exact issue and AC company actually.) He agent began yelling and talking over me as I simply asked that I speak with someone above him/supervisor. He than proceeded to yell at me that I can "call back and talk to someone else that way" and hung up. He refused to allow me to speak, then he would just speak over me by shouting and then to hang up without allowing me to speak with a supervisor.

Last September, I called to have a plumber fix our master bathroom shower. Bonafide Plumbing in Yuma Arizona was contracted to come out and repair our shower.

On October 9th, 2020 AHS authorized Bonafide Plumbing to purchase the required items to repair the shower.

I never heard back from Bonafide Plumbing. I called their local telephone number and left multiple messages. None of them were returned. I called the AHS customer service and was told that someone would be contacting me with answers to my question. No one has called me back! I have made no less than three calls to AHS to get this fixed/resolved and nothing has happened!

We paid our service fee and our monthly payments for this service and I am NOT happy with this.

I want my shower fixed ASAP! I do not want Bonafide Plumbing to ever step foot on my property again! The plumber form Bonafide Plumbing took my shower apart and never came back, so my shower is still inoperable.

Someone needs to contact me and tell me what you're going to do to resolve this or I will contact a lawyer and resolve this in Court if necessary.

This is total B.S. and your company is supposed to be better than this!

I look forward to your timely response.

I initially called in a service request on December 11, 2020 to AHS for my property located at 1515 Kyle Ave, Gadsden Alabama 35901. For the following concerns that were revealed during a per occupancy rental inspection conducted by the city of Gadsden Alabama. The following items were discovered. 1. Gas Hot Water Heater needs to be replaced. 2. Leaking sink 3. The Electric dryer outlet needed to be replaced. 4. The waste vent needed to repaired and winterized. I was referred to K&S Pluming to conduct the repairs. After several miscues on K&S Plumbing part like sending and electric hot water heater instead of a gas hot water heater. Missing two scheduled appointments to repair the hot water heater. The hot water heater was finally installed date unknown. So, I schedule the Gadsden City Rental Inspector to come and review the repairs conducted by K&S Plumbing. The inspector stated that the plumber who installed the hot water heater, based on the workmanship was not a licensed plumber and the installed was not to code. He also stated that I should seek another plumber as this one was terrible and if the vendor needed clarification, they could call him. I spoke with the K&S representative and have not received a call back. At this point it has been over three months the issue has not been fixed. I have to call AHS at least four times to discuss this issue and have been stalled every time with the canned promise that a supervisor or someone from the contract resolution team will call me. I am still waiting... I have been a customer of AHS for several years and expect that as a customer that when you commit to your customer to do something that it's done.

I called American Home shield today, I asked them to cancel my contract effective end of the month billing cycle (which falls on April 13, 2021).

Looks like AHS has already billed me for The month of March Billing cycle, which ends on April 13, 2021.
2966 Penman, 92782
Plan:
3X3 Combo
Contract #[protected]

The effective date of cancellation should have been April 13, 2021.
They sent me an email. . I am copying it here.

================================
Dear BIRENDRA PRASAD
This letter confirms the cancellation of American Home Shield contract number [protected] per
your request.
Since the total amount that you have paid for your contract is LESS than the total of the cost of
your contract through the Cancellation Date (Which may include the cost of the coverage provided
under the contract as well as any costs incurred by American Home Shield in proving you service
under the contract) and the applicable administrative fee for cancellation, you owe 53.99. Please
see your contract for specific terms regarding how this amount is calculated.
Total Contract Cost as of Cancellation Date:
Administrative Fee for Cancellation:
LESS (Total Amount Paid as of Cancellation Date):
-------------------------------------------------
Amount owed to American Home Shield:
$169.1
$53.99
($215.96)
----
$53.99
You are responsible for the above balance as well as any past due amounts. Log in to MyAccount
to make these payments. This cancellation of your contract voids all liability on the part of
American Home Shield for the above listed property. If you have any questions relating to the
cancellation of your contract, please call [protected].
=============

1. First of all they put a wrong cancellation date. (March 19, 2021) Furthermore they are charging me cancellation fees, which I did not agreed.

Please inform them about this complain.
If they are canceling the contract on March 19, 2021. I need a partial credit of the payment already made for the month of March until April 13, 2021.

That is the normal process for any cancelation.
Thanks
Biren Prasad

I was told over the phone I had authorization to get an outside source to come and fix my central heat. It was 40 degrees inside my home. When the technician got to my home he spoke with AHS and they said he was authorized to repair. After repair, further repair was required to complete the job, again I spoke with AHS as well as the technician the 2nd time and got authorization over the phone to go ahead and fix the unit. When I submitted the receipt they denied my claim. Now I am out of pocket 2500 dollars and AHS says they won't reimburse me because I didn't have authorization.

My home has been without hot water for four days, due to a broken hot water heater.
The company they sent to fix my hot water heater wanted me to do an upgrade that would cost me over $400 out of pocket. After I checked with others I found the upgrade was not necessary. I would not pay the additional money so I agreed to the cash out offer process. It took 3 days without hot water to get to this point, now I have to wait 3 to 5 days for them to see how much the cash out will be. Once they receive my ok to send the check, it will be put in the mail, which will be another 3 to five days. This process could leave my family and I without hot water, during this time of a pandemic, for over two weeks and no one cares. I have asked to have this processed expedited but was told that couldn't be done. I have asked to speak with a manager but that couldn't be done either. It seemed AHS does not care about the customer at all.

We have been trying to work with AHS since on or about September 11, 2020 - 6 months ago and still nothing has been repaired. We have only two issues. The first relates to repairing a broken Viking microwave and the other is repairing a broken Viking refrigerator. AHS has sent four different repair companies to evaluate the problems of both of these appliances. Two got here and indicated they did not service Viking units and knew nothing about them. They were not certified Viking repair techs. The third, arriving in December, got here and after reviewing was to get back to us on getting the parts for the microwave and the refrigerator repairs. I was told that the refrigerator parts were on order and then a month later I was notified that the parts ordered were cancelled! In between the third repairman and now my assistant and I have made a number of calls to your offices to get the repair moving forward. We have spent hours on hold, had your representatives (when calls were finally answered) who we could not understand, representatives who took all of our information, put us on hold to talk to a supervisor and hung up on us with no call back, and supervisors who promised to get back to us and never has. Both of us have experienced these issues. On or about the 9th of February I changed tactics as I called as a person wanting a new quote and actually talked to an English-speaking representative. I explained my issues, and he forwarded me to a "service supervisor". Her name was "Magfa (spelling?) and she indicated her employee number was #1142056. She indicated that she was the one who originally set up the claims and was appalled that it was not yet completed. She indicated that she would immediately work on the microwave issue and get someone out to service the refrigerator. Apparently there were supposedly parts ordered months before for the microwave and there was no follow up with the status. She was going to see if I could get the local Viking Company over to repair it as they could get the parts. She also was going to call out another repair company to look at the refrigerator issues. The next day I talked to the fourth repair company your representative contacted. The company is Choice 1 Appliance. They sent a service tech out (they provided me with an 8-hour window as to when he might show up). He showed up wearing a mask and no gloves. I asked him to remove his shoes prior to entry (as I do with all visitors) and that upset him. Then he came into the kitchen and opened up the refrigerator door not wearing gloves. I asked him to please put on some gloves as I had just lost a loved one to the COVID-19 virus. He said he had gloves in his vehicle but did not feel he had to wear them. I brought him some gloves which he never put on. He reached into the refrigerator with his bare hand and into the freezer with his bare hand touching a variety of items to feel the temperature. He said he knew what the problem was and did not need to do anything further. He was aware of the parts needed and would go out and write it up. He returned with a repair summary that said"Customer won't let me check out. On any back-unit needs to be pulled out". This was 2/10/2021. This was absolutely a lie. My assistant was here and heard the entire conversation. The service rep was more than welcome to work on the refrigerator, but we wanted good COVID-19 protocol with him wearing a mask and gloves.

We have heard nothing from the AHS supervisor who promised to get back to me on or before 2/12/2021 with the status of the repairs requested. NOTHING to date!
Friday, March 5, 2021 - a repair tech came out to repair the microwave and unfortunately looked like he had just come off the streets. Very dirty clothing and holes in his jeans. I asked that he put on gloves and shoe coverings and he did so. He then came in and looked at the microwave and concluded he needed to people to repair - this is exactly what I told them when I was notified they would come out! I asked to get a call an hour before arrival and this did not happen. How can AHS be so incompetent?, they came back with two repair staff to actually fixed the microwave.
So in summary:

We have a microwave has taken 6 months to repair. Finally, completed after 6 months.

We have a Viking refrigerator that does not work properly. It has not worked properly for more than 6 months. The ice maker does not work at all and the refrigerator is running on high just to keep an acceptable temperature (the lowest acceptable). I am concerned it will totally fail if not fixed immediately. The local certified Viking repair company, Highland Appliance, can get the parts quickly and repair the refrigerator. I want AHS to hire Highland to repair the refrigerator immediately.
I had Highland Appliance come out, and they found that the coolant was almost gone and added coolant - something none of your repair people even looked at. This cost me $169 which I want reimbursed.
It has been 6 months that I have had to deal with this incompetence. I have been an excellent customer of AHS for years and expect nothing more than what the contract requires - Fix or replace my broken appliances.

I will not allow the fourth repair man back into my home or any other AHS contracted repairmen into my home. This individual was rude and did not follow any acceptable COVID-19 protocols. As for the other three they will not be welcomed as they either were not certified Viking repair techs or do not follow through with their promise to get the parts and repair the units. After 6 months of dealing with your incompetence I want to resolve this with my own repair company and have AHS cover the charges.

Ira Mark Krasne

Date of Incident - Feb 17, 2021

My refrigerator stopped working Feb 17. American Home Shield contracted Sears to fix. Computer board needs to be ordered and per technician it would be a month before technician could come back out to repair. Technician said part would be sent to my house. At this date (March 16th, 2021) part is not available due to being backordered. I've called both companies 5 times being told someone would call back and have never received a return call from either company. Its been over 1 month w/o a refrigerator. Was told by American Shield that contractor (Sears) has to be the one who will start advice of options of what can be done since repair cannot take place. When contacting Sears they said this is not true and to contact American Home Shield. Both American Home Shield and Sears point the finger at each other and nothing is resolved. When talking to either company I have asked for a supervisor or manager each time I call to escalate my situation and neither company will connect me with a supervisor or manager.

I filed a service request over a month ago- they said parts should come in on the 13th of March- it's the 14th no update from AHS- I been with a broke dishwater for a month with nasty mildew smell which can make my family sick.

We are one of your contractors and have thousands of dollars owed to us. When we reached out to our rep, Zoe Ruchti, she suggested that I send her the invoices in question directly. Invoices were sent. We were later told that it was too late to submit the invoices and we wouldn't be paid. I find her decision unsettling considering the work has been completed and has put our company out thousands of dollars.
Who can we contact, other than our rep, so we can be paid?

Please advise

Respectfully

On/about 1/29/21 I requested service on my Viking M/W Convection Oven.
ASAP Services of High Point was assigned. A service representative arrived
several days later to diagnose the problem. He advised that parts needed to be ordered. In mid-February, he returned to my home but could not effect the
repair as he needed a special tool. Parts were ordered and on February 27,
2021, the service technician installed the parts but that did NOT correct the
problem. After around two hours, he left my house. It was my belief that he was unable to diagnose the problem. After two recent calls to AHS asking about my service request, I was advised on March 4, 2021 that additional parts were ordered. I do not believe that the technician knows what the problem is so I cannot imagine that he would order addition parts. I suggested that Viking be contacted for the repair. The technician stated that that was beyond his capabilities. When I called AHS again, I was told that there was nothing that could be done. Five weeks have passed and I do not believe that ASAP is able to diagnose the problem and/or fix it. My contract number is [protected]. I truly hope that this is not a repeat of a prior difficulty that I encountered when AHS sent three different technicians to repair an ice maker (each technician admitted that he could not repair the ice maker) and so four months later I was provided with a new ice maker.

My family has an American Home Shield policy that we opted to purchase, for peace of mind, upon purchase of our home last year. On Saturday, 2/20/2021, our Furnace went out. Living in Northwest Ohio during the heart of winter, lack of heat was/is obviously a severe concern. I immediately filled out the proper request for service, received confirmation, and had a service call completed Monday, 2/22/2021. The serviceman was from Foxcroft HVAC was professional and friendly. After examining our furnace, he informed us that he believes the problem to be the "control box;" and, unfortunately, being that the furnace is dated, it will take over a week to get a new box ordered an in...leaving my family without heat for over a week in the middle of winter (that is assuming the box is the problem...a first option at a fix). The serviceman further explained that the only immediate solution would be to replace the furnace...however, he explained that American Home Shield would/will not approve furnace replacement. This completely nullifies the purpose of my policy purchase...peace of mind...Here I am, with a family of 5, in the middle of an Ohio winter, having purchased a product to give me peace of mind in case of such a situation, and instead, I'm told that my family will be without heat for over a week...leaving us uncomfortable and risking plumbing damage. I, therefore, contacted a representative through the real estate office of AHS and explained the unreasonable situation...she forwarded me on to a corporate representative...that representative told me that she would verify my information with Foxcroft HVAC and call me back first thing the following morning (Tues, 2/23/2021)...she never did...and I, unfortunately, did not get her name. I do have e-mail communication trail, proving my relaying of my concern. I expect an immediate resolution, or I will seek legal representation against American Home Shield.

We placed a service request 1/20 to have our Kitchenaid wall oven/ micro wave repaired. This repair requires the unit to be pulled out from the wall to do the service work.
It took 5 weeks to have them come out for the repair. When the tech arrived, he did not have the proper equipment to complete the job. He requested me assistance and my tools. He still could not complete the job. I caught him trying to rig the repair rather than follow Kitchen Aid guidelines. He damaged the oven. Then he said he couldn't do the work, attempted to put the oven back in the wall. It is now unstable and uneven. It is also not repaired.
I am now on hold with Customer Service trying to get resolution. AHS is stating they have to go through the technician for authorization to send someone else out here to repair my appliance? The same guy who just said he can't do the work? It took me 15 minutes to finally get the issue escalated. I am now on eternal hold. Mt contract is with AHS, not this technician.
He has also broken the oven door springs.
What can I do to get this resolved?