American Furniture Warehouse [AFW]

Blacks complain the most, everyone is always having to be extra careful around them more than any other race combined. How does the "age of Obama" have any affect on alleged racial discrimination? Bankrupting the country, yes, racial disrimination avoidance, no.

I purchased $4k worth of furniture from American Furniture Warehouse. All but one item was delivered on time. I have had to contact the store THREE times (because no one from the store has bothered to keep me updated on my order) only to be told each time my delivery date has been extended several more weeks. The last reason my order was further delayed was because other customers had ordered this item before me (this is just the latest excuse). I can understand that. What I can't understand is why I wasn't warned of that, or why AFW didn't keep up with supply, when they clearly knew what the demand was. When I called, the first manager suggested I return all the matching items (which have already been delivered, and which inconveniently give you a four hour delivery time the DAY BEFORE delivery at a charge of 7% of your order) and "get something else". When I asked to speak to another manager he said he was "the only manager in the store". I reinforced my desire to speak with another manager, so he "found one". The second manager was worse than the first! She was rude, condescending, and had a MAJOR attitude, as if this is my fault! She shifted the blame to the supplier, to me the customer, to everyone, but her or her employees. Now, I have to simply sit here and wait until my order may or may not come in. I literally purchased everything in my home around this one item. I took a drawer from the item around the store matching the rest of my furniture to it. Why should I have to get something else because they can't solidify a delivery date? Further, wouldn't offering me something as simple as 10% off my next order be easier than being so incredibly rude about THEIR mistake? I am so frustrated. Unfortunately, AFW simply does not care. They are a "warehouse" company selling mass supply. I wish I had been warned before spending money on items that are important enough to me to be in my home.

I LOVE American Furniture Warehouse. They have great prices and nice furniture! The only thing I don't like is that I have a chair that broke and it is discontinued so I don't know how I will replace it! The chair broke during moving my mom actually fell off my brothers truck and broke it! Next time I will have movers move my stuff.

I have purchased at American Furniture Warehouse several times over the last 10 years. I have never had even 1 issue with them. My deliveries were prompt, and the furniture was and still is excellent. My first purchase with them was a roll top desk and about 10 years ago and it still looks and functions like brand new. I have bought a reclining sofa set and a mattress, and many smaller items and all are exceptional. I have not had any personal experience with the customer service department but my parents once bought a decorative cabinet for their living room and the drawers would not open smoothly. When they contacted customer service a repairman was sent to their home, this despite that they had picked up the cabinet themselves, and shaved the drawer supports and cabinet is now perfect. Furthermore, I always recommend American to my friends that are looking for furniture, and to this day they all thanked me, as they too have had excellent purchasing experiences.

Thomas Hauser

More people need to voice their opinions about American Furniture Warehouse. Tell everyone you know!

They are HORRIBLE...CUSTOMER SERVICE DOES NOT EXIST!1

WHAT ###S THEY BAN YOU FROM SHOPPING AT THEIR STORE IF YOU ARE NOT SATISFIED!1

WHO DOES THIS?

TOM MARTINO WHERE ARE YOU?

I bought a sleeper sofa from American Furniture Warehouse (AFW) on June 11, 2007. After they pulled it from the warehouse June 19, 2007 it was supposed to be at Home Direct Shipping Company June 20th. The shipment was supposed to go out the 20th and then take between 14-21 business days. I talked to customer service a couple days before my 21 days were up and they could not find my sofa. I was supposed to be receiving emails of where my sofa was, but I didn't get those. Then when I called they told me that I had to take it up with the shipping company. Well the shipping company had no record of my order. So I called back to AFW and spoke to the manager of online ordering. He told me that he would look for it and call me back. They thought my sofa was scanned in wrong by the shipping company and ended up in Michigan, and I am in Alabama. Two days later I hadn't received a call from him so I called back. I talked to another gentleman. I asked him since my shipment is past 21 days will I be reimbursed for shipping. He said no that is an estimation. I said there is nothing on your website that states this. I then proceeded to ask him well what will happen if I don't receive my sofa? He said that the shipping company would have to purchase my sofa and they would have to repay me. If I would have known all this had the possibility of going on I would not have purchased the sofa from them, I would have gone locally. The gentleman told me that the manager was working on my case and he would call me back. Well, it's July 19th and I still have not received a call about where my sofa is. So I called back and the manager told me that they were supposed to call me when they found it. I said, "Well I haven't received a call." He said that he would look into it and call me back. Well, I took initiative and called the shipping company again. They told me that they never received my sofa. And it was scanned July 10th at AFW, but never dropped off. Thus, I called the corporate office and talked to the manager over customer service and left a message. She didn't call me back. But the manager of online ordering finally called me back (because the coporate manager had called him) and said that they would give me back $50 on my order since it was not my fault. He said that he would send my couch out on Mon. the 23 and it would be shipped out the 25th, Wed. This just irritated me even more because I spent over $700 on a sofa plus shipping and they think by me not having a sofa for a month and the hassle that I had to go through was worth $50. I understand that I can if needed do not get this resolved that AFW is borderline committing fraud, and if needed legal action will be pursued. I would not recommend anyone out of state to deal with AFW, which is based in Colorado.

Just bought a couple of sofas last night. Salesman told us to contact the delivery # to set up an appointment and time for delivery. When I called they stated they already set up a time. They state the customer isn't allow to set up their own times as they have tons of other delivery's etc. I reminded them that I was the customer and shouldn't the customer be allowed to provide them with a delivery time that was convienent to them? They basically told me no and that I was more then welcome to get a refund on the couches and take my business to another furniture company that was perhaps more willing to be more flexible with a delivery time. They then proceeded to put their foot in their mouths when they asked me "if I thought I was more important then their other customers?" Well, I have news for you. I really don't care about YOUR other customers. I should be treated like YOUR only customer. I was treated extremely rude and I did NOT feel like American Furniture had ME in their best interest as a paying customer. What ever happened to the customer is always right? I'm now withdrawing our bridal registry and contacting my friends and family in Colorado to boycott sales from this company that believes they have a "monopoly" on the market and can treat their customers with such disrespect!

well i have a terrible experiance story myself...i bought my child a loft bed with desk underneath --the bolts in the ladder were stripped from day 1--my husband and i are not big compaliners so we delt with it--after 4 months of a 60 pound 8 yr old sleeping on it the steel frames had bent--- very dangerous bed----they were extremly rude when i called them--sent out an inspector who completly agreed with me when seeing it---so american futniture warehouse refused to refund or replace my money even though i was on a year warrenty! i was told i was ignorant and heard alot of ummmhummmms when i called them for the refund!

All I want to say is American Furniture Warehouse has some of the most unprofessional customer service agents I have ever dealt with! They will antagonize you by not offering to accommodate the customer in any way and then when you become upset then they say you, the customer are are being irate. I too had my my order canceled! Someone really needs to look into this... because it isn't always the customers fault. AFW, quit siding with your employees and take note... maybe you should just call them yourself, unidentified, or course and ask to speak to one of the managers... LOOK OUT!

I know there have to be more people out there who have had issues but just haven't posted any comments.

The recliner is broken and isnt able to be used. I was told i would have to contact the manufacturer. The seat is the part that is broke on the underneath of it. It is not fixable. I would like to have it replaced if possible.

The associate name is Gilbert Duran he treated us poorly. He discriminated us. And looked at us and treated us with no respect. We have shopped here for about 15+ years and this is the first time we were discriminated this way.