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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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10:50 am EDT
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American Express double booking a reservation

On April 25th I made a reservation to fly from Atlanta Ga. To Tampa Florida. I tried to print my itinerary, and when it didn't allow me print it I knew there was a problem. The next day I called and was told that all reservations made that night would be kicked out at midnight and would have to rebook it with the help of a American Express representative I did. Days later i got another call from American Express saying the same thing and that he was calling to rebook my trip. I explained that I had already rebooked for the second time with a representative. He said there was no reservation showing for May19-22 for Tampa Florida in my name. I explained that I spent over 2 hours rebooking that trip and my trip to San Juan Puerto Rico June 12-19. Again I rebooked my trips! Little did I know that I was booked twice on the same flight for the same day! When I went to Air Tran .com to check in It disn't recognize my name so I couldn't check in. I had to call Air Tran and that's when I was told I had two reservations for the same day and flight. I was also told that I needed to call American Express and only they could cancel one of the reservations. Not only did they over book they had my name spelled wrong. This is my first time booking w/Am Ex. and my last! I have spent at least 10 hours trying to fix the mess they created! Now I was told that I would not be refunded for this trip! I have been a
Member since 1991 and this is my card of choice. Not only do I expect a refund I expect some type of compensation for all the time I have spent on the phone trying to fix this mess! (Maybe some extra membership points)! I better not find out that I was double booked for my up coming trip on June19th for San Juan Puerto Rico! I refuse to pay for a misstate that I didn't create! I travel W/ Air Tran all the time and I have never had such a debacle! I will be looking for my refund and membership points to appear on my online statement ASAP! Thank-you!

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6:38 am EDT
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American Express misleading customer service, stole money

After making a payment 1 day late, I called to see if I could be forgiven for my 1 day (since I have a spotless history). They were very corteous and said YES. You have been forgiven, you will see a credit on your statement for the reversal of the late fee. But they failed to mention that they were not extending my grace period that extra day, so from that moment on I was accumulating interest on my card (even though I had paid off the prior month's balance). I didn't even think about because I had turned on AutoPay for the full balance. When I looked at my statement 2 months later, and realized they had charged be 127$ in interest on a rolling balance (that was paid off every month), I called and asked for my money back. They refused, I canceled. I have filed a complaint with the Better Business Bureau, but AMEX's response did not even address the grace period. They simply are "educating me" on how credit cards work and that I really did owe them 127$... Needless to say, I will NEVER use an amex again, and I will continue to explain my story everywhere I can until I actually get a response from American Express that addresses their failure in customer service here.

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6:37 am EDT
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American Express how can I be late if I never get a statement

I made a purchase with the credit card. When I get a bill it has late fees. However, I never got a bill. This happened when I signed up for paperless billing. Now it's happened again! I've got a credit score of over 850. I got it by paying my bills off and on time.
After reading some of the other, similar, complaints I think it would be wise to stay away from the Macy's American Express Card. Additionally, when made arrangements to make the "final" payment they called me everyday but...they just hung up after I answered. Hey folks, that's harassment! Log onto your cell phone provider and enter their number, [protected], into the blocked calls list.

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MauiAL50
, US
May 03, 2012 1:10 pm EDT

How did you get a bill with late fees when you never got a bill?

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wifi8827
, US
May 03, 2012 9:33 am EDT
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I think after a few weeks I would've thought "hmm, isn't my credit card bill due soon?", and checked online or called the 800 number or something.

I've gotten bills late in the mail a lot, but I always knew they were due and didn't wait.

SKOR
SKOR
Toronto, CA
May 03, 2012 8:01 am EDT
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"I made a purchase with the credit card. When I get a bill it has late fees. However, I never got a bill."
You made a purchase, and knew perfectly well you owed them money. Did you think they forgot? Did you think that unless you receive a paper bill, you aren't legally responsible for your purchases?
"This happened when I signed up for paperless billing. Now it's happened again!"
If you signed up for paperless billing, you could have easily logged into your account to see your balance and due date.

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3:30 am EST
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American Express settlement offer

I was an American Express Platinum member for almost 10 years and had never missed a payment, was never late processing a payment, and always paid the balance in full.. One day while shopping at the Pavilions the cashier said my card had been declined for a purchase of $34.. I thought it was a mistake and paid for the groceries by cash. . I went home and got online to check on my account and there was a message from American Express stating my account was closed. I checked to see if the last payment had cleared in a timely manner and it did so I didn't understand why American Express had shut my account down. I went online to google.com to see if the same thing had happened to other American Express customers and there were enormous complaints regarding account shut downs. A few weeks later I got a final statement from American Express in the amount of $800.. I was so angry about the account closure and I did not make the last payment. Anyway after not making payments I got a settlement letter for a past due balance of $1, 199.03 including interest with a 50% balance forgiveness of $599.51 from American Express that said "We understand that you may be having difficulties paying the past due balance on your American Express account, and we'd like to work with you to come to a solution. if you pay just 50% of your past due balance, we'll waive the reminding $599.51 of your balance". In order to participate in this unique offer, please call American Express at [protected] by 02/29/12. Call us at [protected] before returning this payment coupon with payment. Call us and then you can make payments online at americanexpress.com/waytopay Well, of course I called them today since today is the last day of this offer and I spoke to a gentleman named John. I told him I was calling to accept their offer and would like to make payments. He said it was a one time offer and I had to make the balance in full. I told him the letter stated I could make payments online and through the mail. He said "No, you can not make payments through the mail or online and if I did not provide a routing number and a bank account number immediately before they closed their office this evening my case was going somewhere else because today was the last day to respond and I could make some sort of payment arrangements with the other company my account was being transferred to." I told him that was impossible because I was at work and did not have checking account information handy and that it wasn't fair because I called on time according to their letter's instructions and why couldn't I make payments?!. . Well, my coworker heard what was going on and offered to make the payment using her checking account but he said I couldn't do that. . He was not nice and very rude and said since I could not provide my OWN checking account info I was out of luck.. I said this letter said I could make payments online or through the mail and that I was accepting the settlement offer before the offer had expired and he stressed once again it was too late unless he had my checking account info and he hung up on me. I don't think it is fair when you called American Express before their deadline and their letter says you can make online payments or send payments by mail and you are told by their customer support rep whose name is "John" that you can't make payments online or through the mail and you had to pay the settlement balance in full over the telephone before the office closed this evening which is impossible because I'm at work; and of course according to their letter I could mail payments or make payments online which I now clearly see is a bold face LIE . I am again being screwed over by American Express first for being an excellent card holder and second by trying to fulfilled the settlement offer. Why did they send this letter if they had no intentions on settling the debt.? It doesn't make sense.. They do not keep their word nor are they willing to work with you to come up with an amicable solution. They should not lie about making payments online or through the mail. Their letter should state clearly the settlement balance is due in full with your checking account information by the deadline stated on their letter and there aren't any payments allowed through the mail or online.. That's what the letter should have stated.. Not this BS by phone with their customer service rep... American Express should not mislead customers with false promises they know damn well they have no intentions on keeping. Sincerely SL-Jacobucci

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Diva41
Marlton, US
Apr 19, 2012 3:03 am EDT

I don't think that was AMX, it had to have been another company working with them. About ten years ago I myself ran into some hard times and got put into collections, even though i was working with the company trying to resolve the situation..they treated me like dirt. Unfortunately, a lot of these companies that claim they want to help..treat you like you don't matter. Anyone can run into a hard time, I think we should be more empathetic towards one another. After beating my hard times years ago, I found myself on the other end of phone, now I'm the one helping people and guiding them through hard times...and believe me as many people there are in this world, there are stories why they can't pay or didn't pay...I make sure I don't judge, it's not my job

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dia3766
, BJ
Mar 01, 2012 9:12 am EST

i have had no problems with american express in the 11 years i have dealt with them

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dia3766
, BJ
Mar 01, 2012 9:02 am EST

hmmm something doesn't seem right with your story, i am familiar with american express and you have to have been way behind in order to have them even offer a settlement of a account balance. A odd late payment or even a missed payment they wouldn't do that. Only thing i can think of maybe some sort of debt reduction service making a proposal... i am just taking a wild guess no insuitations intended

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1:44 am EST
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American Express doubling credit limit without customer authorization

I have been a member of American Express for the last 8 years. My limit on my account was set at $10.000. My son is also on the account and share another card. In December 2011, my bill was $19, 873.00 . I was besides myself and thought an error had occur. I called Amex who put me in touch with a supervisor named Anette Sinclair. Mrs. Sinclair could not understand why the credit limit had been doubled without my authorization. She admitted that there had been a glitch in the system and they were sorry. I paid my share of $10.000 but felt not responsible for the remainder of the balance. Yes, my son did incur the expenses but this is why my limit was $10.000. This sum of money is nearly someone salary for a year. 3 months have passed, I have no news from Mrs Sinclair neither from anyone at American Express. This is really outrageous.

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Monty541
, US
Jul 20, 2013 8:05 pm EDT

I'm really not understanding why you're not going after your son for this. I mean yes, its a lot of money but shouldn't your anger be at your son who spent 19k? You put him on the account.

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dia3766
, BJ
Mar 01, 2012 9:07 am EST

i could very well be your son got the limit increased without your knowledge and is not willing to admit it to you.

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American Express poor customer service

American express canada's customer service department is terrible

We signed up for an american express card, while signing up for a membership with costco.
We were issued a temporary amex card that we could use while shopping at costco. We may some purchases.
A permanent amex card was to be sent to us in the mail. We did not receive a permanant card, nor a monthly statement from amex

After 2 1/2 months, they phoned us to say that we were late making a payment on the account. I informed them that we are still waiting for a monthly statement, as well as a premanant credit card. They were going to charge us interest for now making the payment on time. I informed them to go to hell!

I would make the payment (Minus the interest). I am still waiting for our permanant credit card, as well as a monthly statement from amex.

I have discussed this with at least 6 or more people from american express canada's customer service department — they are all idiots!

Do not get an american express credit card!

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American Express over paid collection account

I have been paying on a debt that had my ex-husband as primary.I agreed to pay creditors instead of filing bankruptcy.My payments were over the amount asked for until the last payment was due on November 27th, 2011.I called to confirm the last payment amount on 11/12/11, I told the gentleman I was going to make a payment by mail, that I was sending a check and a written request for a final payment letter.He told me I would have to wait 21 days for a satisfaction letter and that I could make the payment with him.I told him that I usually made payment through my online bill pay and that it wasn't due yet.The payment was take by American Express twice, in the amount of 121.23.When I called about the error I was told it would be 6-8 weeks for the refund.I was told today by Supervisor Joe Janousek (#10448) that I had no refund coming and that I had NOT over-paid. My total debt was $8, 633.06, the amount forgiven was $5, 179.84.I was to repay $3, 453.22 in 24 payments of $143.88.My 1st payment was 12/09 for $144.00, 01/10 for $144.00, I made 17 payments of $145.00, 1 payment for $140.00 and 1 payment of $150.00, my last payment was for $121.23, of which I called for the amount no less than 3 times and was told by 3 different agents my last payment if my payment amount stayed the same as most of my others at the $145.00. would be due on my regular schedule of on or before the 27th of each month.I have bank statements to show what I've paid.The account [protected], The original person to set up the agreement with me was Brandon Sears-Manager P.O. Bx 6618 Omaha, NE [protected], Ph # [protected].I would appreciate any assistance you could be in this matter. Sincerely,
Doris Sanderson P.O. Bx 2241 Kodiak, Ak 99615, [protected] or
[protected]@yahoo.com

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squire77
, US
Apr 14, 2017 8:49 pm EDT

Here is my view on credit cards. I signed up with the agreement I would pay on the things that I bought. They loaned me the money. So I borrowed
from AE to buy my purchases. I payed my bill pretty much on time every month. I was working with a home health nursing agency. I made very good
money and didn't have any problem paying my bills. In 2013 I was diagnosed with stage 4 bone cancer. I was very sick. I stopped work. I went
through all my savings, because I was part time with the agency and was going to get insurance. I kept procrastinating. So when the medical bills came in I payed them with my savings. Then the credit cards came I had no money. I was living on S.S. and a renters check. Long story short my cards went
into a collection agency. I had nothing else I could do. I was bedridden for about one ;year. The cancer weakened my sacrum and I had a hard time
standing. I can stand about 10-15 min before it gets so painful. I had no way of paying anything. No job. So the only way I thought was to claim Bankruptcy. Some how that did not feel right. I had called early on to Discover and AE but no one wanted to work with me. So I hired this horrible firm
Lawyers ASAP.(Don't use them they are totally dishonest.) So the firm took my last bit of cash little under 2, 000.00 and started back to where I thought I should be in the first place, trying to pay them off myself. Truly there's something honorable about trying to do your best to pay them back. It was there money in the first place. So American Express has been very nice about taking my little payments to start with. I hoping to get strength back and get a job. And move forward. And learn. how to handle money. It taught from an early age. Even GOD says;"Give back to Caesar what is Caesar's and to God what is God's. Mark 12:17

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stupid34
, PT
Sep 15, 2012 9:20 pm EDT

If you can not afford the card cancel it low life.

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Pissed OFF the incredible
painsville, US
Sep 02, 2012 12:23 am EDT

Aerican express, Don't trust, they rip off people and NO MORE AMEX for me
I used AMEX to pay for overweight bag at the airport for the amount of $ 75, I was deployed during that time. I found out later when I returned from my deployment that they sent me the bill and I totaly forgot about it, however I sent them the payment and they cashed it and turned the amount owned to a collection agency that kept calling me and harrasing me to pay $150 that was the $75 plus penalties, I tried to explain to them my situation but they would not accept it, so I called AMEX trying to resolve the issue and they informed me that it was turned to there collection agency and they can not help me, so now I am stuck with it on my credit report, AMEX NEVER AGAIN...

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American Express failure to meet commitment

American Express contacted me for a fraud alert. After an hour on the phone they said they needed to replace my card. After three transfers internally no one at Amex would live up to their promise of sending me a card the next day. Best they could do was two days even though it was a simple city and request and their people admitted it was doable. Despite traveling for business and being a high volume user, they could have cared less. The business will go to Visa now.

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American Express credit pracices and compliancy issues

I lost my card and had to call it in lost or stolen earlier this year. Amex (American Express) closed the account, and the representative advised me I would be receiving a new card in 3 business days by Fedex. I never received the card.
I called Amex about 3 times after that incident, asked why the card was not received, received contradictory information several times, and they finally advised me that despite what the other representative said that a new card was not sent; I needed to bring my account under its credit limit by $1000 before they would issue another card. Since I was told wrong information (it is also recorded) I filed reports with the BBB, AG of Kansas, the FTC, the FDIC, The Consumer Protection Agency, and the OCC. Amex followed up with these complaints in writing, stating that the maximum amount of card numbers had been issued on my account, and that in order for the new account to be established I needed to bring my account under its line of credit by $1000. The letter also stated that if I wanted to continue to use the account, my available credit needed to be at least $1000, or I could close the account and apply for a new one. This letter was sent by K. Martin, Customer Advocate, out of Salt Lake City, on 06/14/2011.
As of September 29th of 2011, I brought my account under its credit line by $1000. I called Amex on October 1st to request the new card be sent. I was assured by the representative I spoke with the card would be sent within three business days, by Fedex. The card never came. I called again on Thursday of the following week, asking where my card was, and this time the representative advised me it was going to take 7-10 business days to receive, and that the previous representative misinformed me. I waited another 7-10 days; the card never came. I called back again, and they cancelled the previous card, and sent me a new one by 3 day UPS. I finally received the card on 10/19/2011, and I called in to confirm. I was informed I was given an $1100 credit limit, not my previous $5700 credit limit, which left a previous balance of approximately $4700 on the old account. This was not what was agreed to by Amex, and this can also be confirmed through the letter they sent on June 14th to myself and the FDIC.
I called and spoke to a supervisor named Suzanne at Amex on the evening of October 19th. She stated she could clearly see they promised the account would be reopened as long as it was $1000 under its credit limit, and that they should have issued another card with a $5700 line of credit. Suzanne called the credit dept, and she spoke to a person named Kathy in Phoenix. Kathy refused to honor what I was verbally told and what was written in the letter to myself and the FDIC in June, simply because she couldn’t find the letter in their system. I’m frankly not sure what is going on with Amex these days, specifically when it comes to communication, but I am frankly getting sick of it. My account is paid as agreed, as well as my other creditors, and they should be required to honor what they have said to me verbally and in writing. Also, since this is technically a new account, with a different credit limit, they never sent me my new credit terms, which I know is required by law. In addition, I’ve received recent correspondence from Amex that was unsealed, as well as mislabeled e-mails, and other major communication breakdowns. I know I am not the only one experiencing these issues with Amex, would have preferred to resolve the matters on my own, but they have made it virtually impossible to resolve anything. So I am left to file complaints, yet again, with all of the prior agencies. Plus I am posting my complaint on [redacted]. If you are having the same problems with American Express, or other similar problems, please file reports with the following agencies:
• BBB of El Paso
• Attorney General (your own state)
• FTC (Federal Trade Commission)
• FDIC (Federal Deposit Insurance Corporation)
• OCC (Office of the Comptroller of the Currency)
• The Consumer Financial Protection Bureau

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Amex Hater
Houston, US
Mar 01, 2012 2:08 pm EST

I am having the exact same problems with Amex! I am so pissed off with them. They also closed my account after calling me to say fraud in the amount of 50.00 had occurred on the account. I was not even aware of it, I'm wondering now if they made it up! I've been an exceptional paying customer for 17 years! The "customer service" reps are so rude and non helpful and each one you speak to gives a different story! My account was supposedly closed and I couldn't get a new card due to too having 9 cards in the past 17 years! I too was suppose to apply for a new account what BS! Although I have a letter stating my account was closed in January, they are still letting charges as of February 13 be charged and are still trying to bill me for a card I cant use! I'm so sick of being screwed over by credit card companies when I do everything right and not a damn thing can be done to the credit card companies. I'm also in Texas? Hmmm

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American Express bad business

I was going to write a review about AMEX violating my FCRA Rights, but it looks like there are so many complaints about AMEX, that one more in a 1, 000, 000 is not going to make a difference. AMEX sent me a survey online and as soon as you answer the first question about AMEX. If it is not a good score for them, the survey terminates. I guess you have to cover up bad customer service any way you can. They need to send those jobs to India, because they do a much better job and for peanuts on top of that!

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American Express worst customer service ever!

I took a business trip and booked through the American Express Travel site. I returned from my business trip and needed to expense my trip to the client. In order to do so, I need an itemized receipt (taxs, fees, base rate, etc).

I didn't get one from them, so I called the hotel. They said I booked my trip through Travelocity, so they couldn't help. So I called AMEX Travel and discovered that they use Travelocity as a back-end booking engine. I asked for a receipt and your agent said 'sure! it will be 24 hours.' 24 hours later I received a non-itemized receipt, and so I called and the same thing happened again. And again. I called for the 4th time and was ASSURED that an itemized receipt would be sent to me within 5 business days. A week and a half go by and I call again. I am told they can't provide an itemized receipt. Then someone tells me I can and it will be another couple days. Then someone else puts me on hold for 20 mins and never picks up. And so I call back. Each person I talk to says something different.

And so 7 calls and a month later I have no receipt. And now they are telling me to email.

Let's just say I don't have high hopes for the outcome of this. And it's sad. A large corporation like AMEX has the resources to be good at what it does, but instead it chooses not to be. I will never book through AMEX travel again and encourage all others not to use the service as well.

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Chivegas
, US
Feb 09, 2014 3:52 pm EST
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I had a bad experience with American Express Travel. The agent didn't explain things well and my Cancun trip ended up costing more than expected and wasn't the room we expected. It ended up costing time we should of been out enjoying our vacation too because we had to fix several problems. I will never use this company again.

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American Express rascism at work

American Express Bahrain technologies department is very rascist when it comes to treating their employees. That departmnt is more or less managed by a bunch of British guys who love to assert complete UK monopoly. Any meaningful promotions and pay hikes are hard to come by unless one is a British expat. Any attempts at fighting this inequality will result in termination of employment. I would strongly recommend folks from developing world to reconsider any employment offers (in technologies department) from American Express Bahrain.

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American Express the worst experience ever using a credit card!

The worst experience ever using a credit card!
I had my american express card thru macy's for a long time now. On 8/19/11, I paid my balance off. Since I have had my card, I sometimes make large purchases and within a short period, I would pay the balance in full. This past weekend, I had out of town visitors at my home and decided to use my card. I was totally humiliated and embarrassed in front of my guests when attempting to make purchases with a long line of people behind us. On this day; the first time this happened, I called the number on the back of the card. The agent apologizes and authorized my purchased. I informed her that I had other shopping to do and did not want to experience this again. The agent assured me that I would not have any other problems.
The next purchase I tried to make on the same day (Saturday) I had the same problem, after the first agent told me that I would not have this problem again. Again; I called the credit card department. On both calls the agent could not explained to me the issue with my card and was very unhelpful.
Today, I called the credit card department and was informed that my credit limit was decreased from a very high limit to a very low limit. According to the agent I spoke with, this was not due to a decrease in my credit because there was a recent review of my credit and my credit had improved from when I initial received my america express card. Additionally, I never received any notification to the reason for the decrease in my credit limit. Oh! But it is okay to totally make me to look like a fool and a thief. Today, I am going to pay the balance again and this time it will stay a “0” balance. I believe I can get better treatment for being an excellent customer elsewhere.

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Mmmmm123
Amelia, US
Oct 03, 2011 8:31 am EDT

I have heard that A.E. will lower your available balance if purchases are made that make them leery-like at grocery stores or Wal-Marts. I think they fear the customer is lacking cash funds so using credit cards and thusly they cut their available balance.. Seems kinda mean spirited. And faulty logic as some people just like to use the card for groceries to keep track of how much is being spent there or to be able to pay off quickly to raise credit score. But my husband swears that if we use our card for multiple small purchases or at grocery store our balance will drop.

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American Express reward

We've upgraded our Costco membership the EXECUTIVE because the better reward. I did not see the rebate chech until last week and the check was expired at the end of August. I called American Express and the manager told me they would recdite me back to my account 50% of the rebate. Why couldn't they credit me to the account at the beginning? I have to see a line of "reward check included" in the statement and I cannot cash it without my wife. It is ridiculous they could do what they decided to do only.

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CharlesInCharge
, US
Oct 10, 2011 1:17 pm EDT

The executive rewards from Costco doesn't have an experation date and isn't issued by American Express, it comes with your renewal notice from Costco. The rewards you're talking about was issued on the last page of your Febuary billing statement from Amex, so you've had that check for awhile. Not only have you had that check for awhile, Amex sends you a reminder about it during the summer if you haven't used it yet.

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SlayerGal
-, CA
Sep 24, 2011 2:22 am EDT

Rewards are issued as checks or coupons. This is ver clearly indicted when you signed up. Most costcos won reissue these rewards nor offer a similar rebate. You're lucky you got 50%.

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American Express special check misleading

American Express promotes All Purpose Cheques - "An Offer with a Special Low 1.99% Interest Rate for up to 6 Months".

Don't be fooled by this illusion. It charges you much more than you can image. For example, if you write such a check of $1, 000 and plan to return it after the so called 6-sweet-months, your cost for this $1, 000 will be:
$19.9+$10+$30*6 = $209.9, an annual interest rate as high as over 40%!

Now you could see what does their 1.99% mean!

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SJ13
, CA
Jul 18, 2012 5:16 pm EDT

I follow the $19.90 (which is very expensive charged monthly - that's no savings, that's there typical interest rate)
But where does +$10 & +$30 come from?

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American Express credit limit reduced

American Express reduced my credit limit in half. I always pay on time and have always made lump sum payments to reduce the balance. They told me my credit report indicated my outstanding balances were significant and basically I couldn't pay it anymore. My credit score is excellent and they said if I wanted it to go back to where it was, I'd have to give them $1, 000 or provide all my financials as if I'm applying for credit again. This is ridiculous, I'm an excellent customer. This is fraud and robbery! I'm so pissed but as what my financial adviser said, I won't close the account but I'm paying it off and will never use them again. They definitely will not get another penny from me!

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Ferdous
Ontario, US
Dec 23, 2008 12:14 am EST

I have been a member of American Express since 1988. Started with their Green card and eventually been upgraded to Gold, Platinum and Centurion. In addition, I also have Amex Delta card and American Express Blue. On average month, I use around over 35 thousand US dollars for many years. I have always been current with my American Express payment and always sent payment on time. I am totally debt free except my mortage. I do not have any seconds nor owe any credit companies. Since last month, American Express called me and said they have put my Platinum card on hold until I clear payment of 2200 dollars. I was surprised to hear that they put my American Express card on hold and told me not to charge any further as they will be declined. I asked them the reason for this since I have done more than multi million dollar charges with them since i became one of their members. They told me that my recent chargesof $2200 and on my Platinum card was over the limit. I did not understand how they calculate their limits since I charge over 35K per month between all their cards. After long coversation, I asked them to cancel my Delta American Express card. Now I am considering cancelling the others. They perhaps forgot that I pay over 3k in annual fess and charge over 350k every year. They even asked to provide w2 and tax return to proof that I am capable of paying high limits. I asked if I ever paid late since 1988. The answer was NO from them. But they insisted that I have to make payments before they can take the hold out to charge again. I am very disappointed with Amrerican Express for being a very loyal member for over twenty years.

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FU** gloabl tel link
Sydney Metro Area, AU
Sep 10, 2011 1:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

u know what? cut that card up..all ur doing by getting credit & paying interest is making ### like the rockerfellers & rothschilds even more filthy rich & powerful...stick with straight up cash...that's my suggestioon mate...i hope u take my advice! :)

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AMEXSUX.com
, US
Dec 17, 2009 11:35 am EST

Same thing happened to me. My credit limit on both my business and personal cards were reduced by more than 60% to the amount I owed on the cards.

When I called to ask why they did this they read a script and told me I could make a payment if I liked.

This was in November right before the holidays so thank you American Express. I had previously recommended American Express because they had great customer service but now I will not only stop recommending them but stop using them myself.

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titom
, US
Feb 02, 2009 12:22 pm EST

Hi,

Same as you here, but you can read about this fraud amex is committing all over the internet...nothing to do with your credit. Call your congressmen and local news.. Stop taking AMEX at your businesses: http://www.totalnoid.com/2008/02/24/recession-is-forcing-american-express-to-reduce-credit-lines-for-no-reason/

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American Express refusal to lower interest rates

I have been a loyal customer of American Express for many years. I have very good credit and I always pay on time. Recently I have decided to restructure my finances by paying off my credit cards. Unfortunately, my American Express Blue has been the most difficult credit card to deal with. Having a lower interest rate would certainly help pay off the balance the quickest. I have been calling and writing to one of the American Express account managers for almost a year now with no avail. Their answer always is "we will review your account and we'll see if we can offer you a lower interest rate", but that lower interest rate never happens. American Express continues to gouge its good customers with high interest rates and refusing to extend a hand to its good customers by reducing their interest rates so that customers can pay off their cards quicker. American Express is taking advantage of its good customers. American Express is showing its ugly, greedy face very clearly, the company is definitely abusing its good customers and acting in bad faith toward its customers. American Express is not a company worth of survival after the dust of the financial crisis settles. So to all of you honest Americans out there who have an American Express credit card, pay it off and never go back, eventually they will get the message.

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augustus1343
Arkansas City, US
Sep 06, 2011 2:34 am EDT

Sounds like you have been paying the minimum balance, and not paying everything monthly. I pay my bill, in full, monthly. They can tack on whatever rates they want, they'll never touch me.

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American Express cancelled trip

Don't waste your money on the PLATINUM SERVICE, It isn't worth it!
Worst customer service ever, especially considering that I pay them $450 per year for their card. I booked two tickets through the AMEX travel services online and decided to check on the reservation 1 month after having booked it. I was charged the entire amount for the airline travel and had paid the bill. I pay in full every month. When I check the reservation, they trip ID came back the trip had been cancelled. Never once was i notified, nor were the charges ever reversed. I contacted AMEX travel, they put me on hold for over 1 hour and was somehow connected to their automate survey. They aren't able to refund my money without getting approval from the airline. There is not time frame for this response and now the tickets are no longer available.

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American Express collections

American Express harrassed me when I became disabled and was not able to make my monthly payment. The caused my cell phone to ring non stop. They violated the Fair Debt Collection Practices Act or FDCPA. As a result of the continued harrasment I did some research and found a consumer protection lawyer who works on a contigency fee. I have sucessfully collect $500.00 from each and every creditor who has harrassed me to death. The attorney make between $2500.00 and $4000.00 per complaint. It cost me nothing and has stopped my phone from ringing.

It is now my mission to make everyone I can aware of this little know legal remedy and hopfully bring the banks to thier knees. I am working on a Youtube video and will be flooding Twitter. Please pass this on to everyone. We as consumers could litterally put American Express and these other taxpayer, bailed out banks out of business for good. My goal is 1 million informed consumers who will cost American Express and other greedy bankers 4.5 billion dollars each.

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Update by AntiAmex
Aug 15, 2011 3:23 pm EDT

Yes it would... it would also be wonderful if no one ever became disabled.

Update by AntiAmex
Aug 15, 2011 4:38 am EDT

I find it interesting how fast Anti American Express sent out its trolls to attack this post. All I know is an informed consumer is a powerful consumer. And for you trolls, until I became disabled I paid my bill in full every month. They don’t give deadbeats 20k credit limits as American Express did. LordGodthetruth you are by far the biggest hypocrite I have ever encountered. There are special places for people such as you. Faux Christians are worse than Atheists.

Update by AntiAmex
Aug 15, 2011 3:05 am EDT

Nope, very happy with him. It brings me pleasure to take on the blood sucking taxpayer bailout leeches that now have to pay. Unlike you I am not greedy. Taking them down one by one.

Update by AntiAmex
Aug 15, 2011 2:42 am EDT

American Express harassed me when I became disabled and was not able to make my monthly payment. The caused my cell phone to ring nonstop. They violated the Fair Debt Collection Practices Act or FDCPA. As a result of the continued harassment I did some research and found a consumer protection lawyer who works on a contingency fee. I have successfully collect $500.00 from each and every creditor who has harassed me to death . American Express harassed me when I became disabled and was not able to make my monthly payment. The caused my cell phone to ring nonstop. They violated the Fair Debt Collection Practices Act or FDCPA. As a result of the continued harassment I did some research and found a consumer protection lawyer who works on a contingency fee. I have successfully collect $500.00 from each and every creditor who has harassed me to death. The attorney make between $2500.00 and $4000.00 per complaint. It cost me nothing and has stopped my phone from ringing.

It is now my missions to make everyone I can aware of this little know legal remedy and hopefully bring the banks to their knees. I am working on a YouTube video and will be flooding Twitter. Please pass this on to everyone. We as consumers could literally put American Express and these other taxpayer, bailed out banks out of business for good. My goal is 1 million informed consumers who will cost American Express and other greedy bankers 4.5 billion dollars each. The attorney make between $2500.00 and $4000.00 per complaint. It cost me nothing and has stopped my phone from ringing.

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American Express disputed charges

Called to dispute charges by Value Plus, a credit card scam offering a discounting service but never rendered any service or product. Value Plus is mentioned a number of times in the complaint Board and the BBB. My other credit card by CITI, would never had stood for this type scam and offered immediate solution. FIA representative Jason did call the company with me on the line and listened to their lie of offering a refund (they sent a letter stating "not eligible for a refund") but did not clear the matter under consumer protection like CITI.

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

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