The complaint has been investigated and
resolved to the customer's satisfactionResolved American Car Center — No customer service
resolved to the customer's satisfaction
Ever since I've been dealing with American Car Center, there has been nothing but lies, chaos, confusion, and terrible customer service. I went there because they had an advertisement claiming that you could pay $500 down upfront on a vehicle and bring the remaining balance of the down payment back once you received your tax refund. So, I went to inquire about a particular vehicle and was told by a female salesperson that I would have to put dwn $700 to begin with and could bring the remainder back when I received my tax refund.
The next day, I was told by another salesperson that I would have to put down $1000 upfront and I agreed even though I was constantly being told different amounts. I kept in contact with the salesperson and he was consulting with his mgr for the following days and his mgr and the salesman were still saying $1000 down upfront on that particular vehicle. So, on the morning I planned on purchasing the vehicle, I call the salesman to inform him that I am on my way. He then calls me back to tell me that his mgr said I have that I had to pay $2600 down upfront.
At this time, there were 3 different locations. So, I went to another location and ended up getting a vehicle there for $1000 down upfront. As soon as I left the dealership and stopped for gas, the car wouldn't start because the batt was dead. I was told to bring it in the next day to get a new one. I couldn't get in contact with the mgr that sold me the car so I called the Elvis Presley location. They didn't want to give me another batt until 2 days later. So, after 30 min, they finally decided that they would do it that day. Then the vehicle needed to be detailed, so I was told that I could take it to the Elvis Presley location for that and I was given a service due bill stating that.
At that location, I was told to bring the car back the following Mon morning at 9am and to be prepared to drop it off. When I get there, I'm then told that they can't do it and to bring it back the next day. I refused. So, they finally decided that they would do it and said to pick it up around 4 or 5 that evening. So approaching that time, I called back and was told that it wasn't ready and to pick it up the next day. I refused again because I was already at a serious inconvenience and could not come back, especially when I was told on several occasions that this was a process that would take a few hours. Then the girl who answered the phone tell me that ' Nothing runs on my time schedule and that they have more important things to do.'
I brought the car when I was told to bring it and under the conditions I was given, so how is it 'my schedule?' I then contacted the detail shop that my car was sent to and they told me that my car was ready, but they couldn't release it until the dealer brought them the pymt. I called the dealership back and was told by the same girl that if the mgr feels like it, he would take it. How rude is that? After this situation occurred, I still had many run-ins with the rude girls who handle customer service matters. I wanted to get the vehicle refinanced, so I wouldn't have to deal with these people. The purchase price of the vehicle was $12, 700.
After having it for a month, why is the payoff $4000 more than that. $4000 worth of interest doesn't accrue after 1 month. I'd been inquiring about my tags on several occasions. The mgr at the location I first purchased the car from told me 2-4wks. The customer service girls told me 4-6wks. I've now had 3 drive out tags and it's been way longer than the time frame I was given. Each time I inquire about my real tags, I'm always given the runaround. No one has anything to tell me. No one knows anything about anything and they always have nasty attitudes.
I just want to know when I can expect them and if they even sent off the paperwork because each time I ask them about it, they tell me to go through inspection, which I'm not required to do because of my residence. On today, after dealing with attitude, I asked if there was someone in mgmt that I could speak to. I was told 'no!' and that I could only speak with an acct rep. Then I asked for the manager's name. The girl told me 'no' again. So, I politely asked her again for the manager's name. I'd spoken with the mgr at the other locations before, so I didn't see why I couldn't speak with this one. She then replies ' I don't know why you keep asking.
My answer ain't gone change. I told you who you CAN talk to.' So I told her that I didn't want to speak to her. I wanted to speak to the mgr. So then she says ' Ooh, let me just walk away fo I have to...' I have to admit that I did get a bit irate at this point. Ever since I've been dealing with these people, it has been a complete nightmare. Everyone has been extremely rude and unprofessional. It's never a hassle when I'm paying them, but with everything else, there's alway a lot of attitude and chaos. I ended up getting the manager's name from the other location, so maybe now I can find out why I've accrued $4000 worth of interest in what is now 10 wks and what the status of my tags is. If you want an easy, honest, hassle-free process, don't ever buy here!!!
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