Barons Volkswagen Group Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.
Cnr Raglan & Durban Roads Bellville Cape Town

Customer Support Phone Numbers


Barons Volkswagen Group Complaints & Reviews

Barons Volkswagen Group / new polo tsi

Aug 02, 2019

I bought a brand new VW Polo Tsi in 2018. Within months the car made a funny sound from either the clutch or fuel pedals. Also a knocking sound when changing gears. Contacted VW had to lay complaints before someone actually made effort to look st it only to tell me I dont know how to drive...

Barons Volkswagen Group / customer service

Jun 11, 2019

I'm deeply disappointed in the customer service, the lack of professionalism and the lack of competence at the N1 City branch. In 2016, I bought my son a new 2015 Polo TSI comfort line from the showroom. Fast forward three years to 2019 the car has 55000km on the clock. On the 22th of March...

Barons Volkswagen Group / faulty /defective water pump - vw beetle

Aug 14, 2018

I replaced a water pump in dec 2016, its under two years and the water pump is again problematic and needed to be replaced. I took the faulty water pump to Cliffy the service manager from barons south VW. He came back with a lame answer that VW cannot give lifespans of parts and that if it...

Barons Volkswagen Group / golf gti 2012

Jan 05, 2018

Hi, I must mention that the product of Volkswagen is amazing, but the customer service at Barons is very poor. I know nothing will come of this message, but do note that your poor service is the reason I'm encouraged to move away from the product, which is very disheartening. I moved my...

Barons Volkswagen Group / VW ignores problems under warranty


I have sent my car in twice for a squeeky drivers seat - every time I pull away the seat makes an awful squawk - both times the car has come back with exactly the same problem. I have left feedback with customer care - and it is now just ignored - I have heard no response. The car is still...

Barons Volkswagen Group / 5 days later and still no results


My car overheated on the N1 on Monday morning.I had my car at Barons Culemborg at 8:30am.I was told the radiator fan broke, they would need to order the part.I gave the go ahead.My part arrived on Wednesday, and is still standing there.No one has worked on my car, contacted my insurance or...

Barons Volkswagen Group / Terrible service and incomplete work carried out


My vehcile was booked in at Barons Claremont on the [protected] to have an undisclosed issue diagnosed. I was advised to book my vehicle into Lane 2 at 08h00 on 110909 and my service advisor, Nathan would be there to assist. However this was not the case as he was not around. Someone else...