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Kanata Ford Complaints & Reviews

Kanata Ford / Goodyear tires global registration contract issues

F1
F-150 on Sep 20, 2016

Kanata Ford, owner Sept 15-2016 8000 Campeau Drive, PO box 13299 613-591-9000 Good year tires Global Registration contract issues Mr. On the 08/31/2016, Deal # 64998, I have purchased a new F-150 XLT pickup truck SN: 1FTFX1EF3GFC62353 from your dealership The purchase agreement...

Kanata Ford / Worst place to buy a truck for sure

Ja
jameslauzon on Feb 19, 2015

Feb 20th 2015... Been hearing an ad on Chez 106 5 times a day about 40 in stock 2014 F150 XLT for 24, 900 and when I called the salesman tells me the sale was on months ago and Chez made the mistake of running it and they now no longer have the sale on. I keep hearing the ad so I call back...

Kanata Ford / Theft

Md
mdurkin on Jan 20, 2015

I have attempted to contact both Jim Hoddinott as well as Jaime Bolton regarding this issue - to no avail. Please consider bringing you car to a different Ford dealer - as the management working here truly do not show they care about customer relations - nor simple manners for that matter...

Kanata Ford / Roadside assistance

Al
Alison78 on Dec 3, 2014

I had a flat tire about 6 months after purchasing my new Ford Edge sport. I called Ford to get roadside assistance and when the service person called me back I was told that putting on a spare is not covered. I looked it up and it is. I am irate after sitting there trying to figure out how...

Kanata Ford / failure to comply with warranty

An
andrew macleod on Aug 9, 2014

I took my 2011 Ford Escape to the Kanata Ford dealership on 07/08/14 for warranty repairs, I had a clunk in the front end, and my horn had stopped working and that the climate control was not working on control one and two. I left the vehicle there, and went for breakfast, after about half...

Kanata Ford / Still not fixed after $1400

Mi
mikieH on May 9, 2014

Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford...

Kanata Ford / taken for a ride

Cr
crs_reid on Jun 13, 2013

June 10th I took my car to Kanata Ford for service and maintenance because of a clunking noise in the front end and pulsating and vibration when the brakes are applied after brief periods of driving. I also requested an oil change and the car desperately needed a tune up. I specifically...

Kanata Ford Dealer / Fee added to contract

Pe
Peter Tunstall on May 27, 2013

Buying a new car first one we have ever had. The experience for the most part was very good...happy with the car. My wife and I were both there for the purchase and had agreed on all of the options. Never buying new before we had not experienced the up-sell after what was already agreed upon...

Kanata Ford / Lask of quality vehicle and MORE IMPORTANTLY...lack of customer service

Mi
MichelineSmith on May 27, 2013

I am a single mother and went to Kanata Ford to purchase a vehicle. From day one I got the run around. Once I decided on a used 2005 Kia Sedona, I took it for a test drive. I told my sales representative Russell that the wipers were not working (it would not click to the "intermittent"...

Kanata Ford / Saab / Information not fully disclosed / Manager was being rude

Vi
Vincent Peng on May 17, 2013

Provided incorrect information about the car / Manager was being rude Summary: -Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and...

Kanata Ford / Not returning calls after asking to cancel Globali insurance

Sh
ShaneG on Apr 6, 2013

While reviewing my invoice for a new car purchase at Kanata Ford I questioned a few line items, including a $110 gasoline fee and a $389 globali.com insurance charge. I was later told the $110 was a mistake and they reimbursed me part of this fee. However they told me I had to take the...

Kanata Ford / exhorbitant labour charges

Kc
Kcauvk on Mar 24, 2012

My 2011 Ford Fiesta with 27K went in for an oil change, and it was recommended that the brakes be cleaned to maintain their life. Mea culpa for not inquiring as to the cost to clean the brakes, I was struck numb by the $300+ price tag for the [email protected]$ for labour, the labour rate...

Kanata Ford - Ford Escape 2009 / New Car does not work

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in...

Kanata Ford / Car doesn't work after multiple repairs!

I purchased a 2005 Ford Escape from Kanata Ford not even two weeks ago. They have had the car for repairs 5 days already. It gets returned to me (after I go pick it up from them of course) and still doesn't work. I have had two tows and missed countless work hours, sat at the side...