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2.8 16 Reviews

Kanata Ford Complaints Summary

7 Resolved
9 Unresolved
Our verdict: Dealing with Kanata Ford, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Kanata Ford reviews & complaints 16

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6:41 am EST

Kanata Ford Service dept of kanata ford

Aug 29,2022. Blow the engine in the truck at 53,000. As I’m waiting to see what happens here, they advise me I need to leave the truck for them to complete an engine block swap. I ask them for a ride, a loaner, something. They say no, loaners are for day use, we have no shuttle and nothing can be done. I have to call a friend for a ride. Absolutely horrible service.

They replace the bloc, Now the truck rides rough, there’s an engine manifold sound that’s loud. I’ve brought in in twice and their answer is always the same, there are no codes, there’s nothing wrong. I insist, just listen to the truck, I have people tel me your truck sounds horrible, there’s exhaust fumes being smelt in the cab.

I now have a new engine, which there’s an issue with, with half the warranty of a new one and they won’t do anything to help.

They don’t stand behind their product and their service techs don’t know how to listen and rely way to much on diagnostic tools. I have strangers telling me my truck sounds horrible and smells.

Kanata Ford is unwilling to do anything.

Desired outcome: Provide engine warranty to 160,000 klicks at no charge.

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Update by Denis Roy
Nov 16, 2022 9:41 am EST

Received an email today from the service manager Virgilio saying I should take my business elsewhere.

Could of kept a Ford buyer coming back, but now, I won’t buy their products anymore.

Lost a good customer.

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8:14 am EDT

Kanata Ford Service /manager

35" front tires on new truck with 17000 km are done they quoted me $1600 to replace tires
Service manager refuses to fix issue with front end said it's normal wear that I should rotate tires sooner not returning my phone call after leaving message
Went to another Ford dealer in town to find the front end was off on toe and alignment 2"
Paperwork to prove that .
now they fixed issue at my ex Spence

Will never go back to Kanata ford!

Desired outcome: Would like owner to call me

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9:35 am EDT
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Kanata Ford Goodyear tires global registration contract issues

Kanata Ford, owner Sept 15-2016
8000 Campeau Drive,
PO box 13299
[protected]

Good year tires Global Registration contract issues
Mr.
On the 08/31/2016, Deal # 64998, I have purchased a new F-150 XLT pickup truck SN: 1FTFX1EF3GFC62353 from your dealership The purchase agreement was made at your store located at 800 Campeau Drive, Kanata with the presence of Ross, your sales manager and Tyler Trudeau your sale agent.
Complaint:
The type of tires mounted on this new truck wheels are an HT type and they are classified as a highway tires. On the purchase contract, I was charged the sport package and in the package it indicate : 265/65R18 OWL (outside white letter) All Terrain tires (A/T). If you verify the classifications, According to the Motor Vehicle Act, The principle for the classification of tires (HTSUS chapter 80), Good Year, TireRack, Toyo tires and Discount tires, They clearly indicate the tires installed on the truck that I was sold are stamped HT tires (2 Plies). The info stated on the original Ford vehicle identification window sticker in the option package that I was charge and paid indicates All Terrain tires.
The tires on this truck does not match the sales contract, The truck actually had 4 All Terrain tires and 4
Black rims of twenty inch in diameter installed on it that I did not want at the extra cost of five thousand dollards. Ross, your sale manager told me that he would put back the tires and rims that came whit the truck and I believe a mistake was made in the shop. I have notice and reported to Ross. He told me that he would look into it when I brought back the truck to finalize the accessories installation. Then he told me that those HT tires on the truck were actually all terrain tires.
I have contacted Ford Canada and they also match the same tire description of the window sticker.
On this manufacturer sticker we can clearly read, additional sport package aluminum six spoke rims with P275/65/R18 All Terrain tires at the extra cost of five hundred dollars. The tires mounted on the wheels of this truck are Fortitude HT tire and these are a highway tires and made by good year.
Your sale’s manager have failed to respect my purchase contract. He told me that he would rectify the issue but never did. From the justice department, I am informing you that you can review The Motor Vehicle Act, state the tire Identification Number and tires of class prescribed by subsection 3(1) or 4(1), 6(1), (2) a, (2)b. All tires manufactured in Canada and the United States have and use the same tire identification code and all the tires are stamped defining their usage and type. There is no stamp defining this HT tire installed on this truck that classify this as an AT tire, All Terrain.
After being to your dealership two timed and your sales manager Ross, instead of rectifying the issue tried to convince me that the HT tire was actually an All-Terrain Tire. At the entrance of your dealership customer service entrance, You have some display tires and the same HT tire that are installed on my truck is on display and you can view and compare this HT and not an AT. Documents provided whit this letter.

2-
The Global Registration program certificate 631954
I was charge 448 dollars plus taxes and added the Ford financing plan.
The certificate indicates on the first line:
TERMS AND CONDITIONS TO BE READ AND UNDERSTOOD BY THE CUSTOMER.
GENERAL DEFINITIONS:
“ Certificate” constitutes this entire document. This certificate is not valid in Quebec or British Columbia.
I reside in the province of Quebec, I request the cancellation of this contract that is not valid to me . This contract is not a Ford contract and your sales manager Ross told me this contract was good.
I have called Brianne, the sales rep at [protected] from the Global REGISTRATION PROGRAM office and I was told that this contract was not mandatory and it can be cancelled anytime and also non valid . I live in the Quebec province. But your sale’s manager Ross refuses my request to cancel this contract.
You have twenty days to review and render a decision on the issues that I have encountered with your sale’s manager Ross. All I want is to be refunded for the Global Registration package and to have the All Terrain A/T tires installed on this truck like the contract indicate.
If not, I will have no choice to have a judge from the small claim court to render his decision of this contract.
I can be contacted daytime at [protected]
Thank you,
Robert Laporte
498 Vivaldi,
Gatineau, Qc
J9J 3C6

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8:01 am EST

Kanata Ford Worst place to buy a truck for sure

Feb 20th 2015... Been hearing an ad on Chez 106 5 times a day about 40 in stock 2014 F150 XLT for 24, 900 and when I called the salesman tells me the sale was on months ago and Chez made the mistake of running it and they now no longer have the sale on. I keep hearing the ad so I call back and same thing (sale is long over) but this time he will (let me have one for 30, 000 if I like!) So 3 weeks of this crap and again the promo on the radio for XLT for 24, 900 runs on the radio 20 more times and I call again only to be told the deal ran a few months ago and they have nothing like that for sale. Worst place to buy a truck for sure and seems like the sales people have no idea what promotions are running at the Kanata Ford dealership. What kind of place are you running over there Jim Hoddinott? Get a sales manager who knows what sale is on at his own store!

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12:20 pm EST
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Kanata Ford Theft

I have attempted to contact both Jim Hoddinott as well as Jaime Bolton regarding this issue - to no avail.

Please consider bringing you car to a different Ford dealer - as the management working here truly do not show they care about customer relations - nor simple manners for that matter.

My mechanic suggested that I have my truck scanned by a Ford dealer - as they have the capabilities of sourcing the root cause of my issue (alternator vs module). I booked an appointment, met with the mechanic, took him on a road test to witness my issues (success!), brought him back - explained what my mechanic told me to explain... - and off i went! A couple hours and 190+ dollars later - I was looking at a piece of paper stating "Replace Alternator, if this does not solve the issue, then replace module." ... PART CHANGERS!

When I inquired as to why I paid for such a mundane and uninformative diagnostic report - I was provided with the most ridiculous analogy from the asst service manager I've ever heard in my entire life. Again to be as clear - my mechanic asked me to have them identify whether the issue is stemming from the alternator itself, or at the module itself... both easily test(able) i've been told (by three separate mechanics). And I quote: "If a light burns out at home, what do you do... you replace the light, right? If that doesn't work, you know its not the bulb and it must be the wire or something else". I asked for my money back and no one has responded or wants to acknowledge my request.

Don't waste you time - go somewhere else where they won't steal from you and smile at your face when you express a concern or even bother question them.

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MkStItCh
West Seneca, US
Jan 28, 2015 2:52 pm EST

If it is such an easy diagnostic then WHY DIDN'T YOUR MECHANIC DO IT? Because it is not a clear diagnostic... I have issues like this all the time in my shop. The diagnostic tools only tell you so much.
If you had told the dealer "My mechanic said you can tell the difference between the 2 and I only want the diagnostic done if you can guarantee that you can" then they probably would have sent you on your way.

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7:57 am EST
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Kanata Ford Roadside assistance

I had a flat tire about 6 months after purchasing my new Ford Edge sport. I called Ford to get roadside assistance and when the service person called me back I was told that putting on a spare is not covered. I looked it up and it is. I am irate after sitting there trying to figure out how to put on a spare by myself. I did not pay all that money for a car only to be ignored by the service that is supposed to be covered! Not to mention that when I bought my car, I was told that whenever I brought my car in for even just an oil change I will be given a loaner but when it came time to make my appointment I was told that loaners aren't given for oil changes. That was one of the perks I liked about purchasing from Ford.

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not a ford fan
Ottawa, CA
Feb 24, 2015 7:27 am EST

I had the same problem. Told me to have my tire changed I needed an extended warranty .. which I had. Two days later they said oops you were covered. By then I had signed up again with CAA which I am glad I did. Last time I tried to use Ford Roadside Assistance -- in an accident setting -- was told by a computer generated message the wait would be anywhere from 1.5 to 2 hours. Called CAA who had a tow truck there within a half hour.

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9:02 am EDT
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Kanata Ford failure to comply with warranty

I took my 2011 Ford Escape to the Kanata Ford dealership on 07/08/14 for warranty repairs, I had a clunk in the front end, and my horn had stopped working and that the climate control was not working on control one and two. I left the vehicle there, and went for breakfast, after about half an hour or so the advisor called me and told me that the escape required two stab links in the front end, she also said that my front brakes were down to 1%, and should be replaced, and that the total bill will be just under $1600:00, she also told me my vehicle was out of warranty, as it was over 60, 000Kms, i told her that I will look after the front brakes myself but to go ahead with the other repairs. When I got to the dealership the advisor told me that i required a new horn but that I would have to bring my vehicle back on Monday as they did not have a horn in stock.

While I was waiting for my vehicle to be repaired I walked over to Canadian Tyre store close by and asked the automotive advisor there what it would cost me for top of the line front brakes on a Ford Escape, he looked it up and told me $325:00, I told him you got the job just as soon as I get my car back from Kanata Ford.

I got my car back from Kanata Ford and took it to Canadian Tyre. When they started working on my car, I asked the advisor if they could also look at my horn, as Kanada ford had told me that the horn was bad and required replacing, after some time the advisor came to me and asked me to go into the workshop to see the mechanic who then told me that the horn cable was hanging loose, and he just plugged it in and it worked, right off I thought that Kanata Ford was trying to rip me off about this, and went right over to Kanata Ford and spoke to the shop manager and told him that they were trying to rip me off about the horn repair, of course they totally denied this.

When I got home I got my vehicle puchase agreement out and read it, and there clear as daylight stated 84/6000000 Ford premiumcare and chemical protection, I then looked at my Ford extended Warranty contract, and it also states that its for 84 months 600, 000 miles.

I went back to Kanata ford and was taken to financial services manager Mike Hodgins, who took me to his office and immediately started to tell me that I new that this was not what we discussed in his office when I boulght this vehicle, that I new it was for only 60, 000 kms warranty, I told him that I didn't know this and that i don't remember any of what he was saying to me, at this he said to me that he couldn't believe that an old guy like me would stoop so low to lie about this like i was doing, and that I know it was a typo error, I once again said I don't know this, and he flew off the handle and called me a liar, and called me a liar another 3 times after this, and proceded to tell me that he would see me in court. Talk about good customer service, Mike Hodgins is tops in this are tops in this.

I would never reccommend anyone going to Kanata Ford to get any work done or buy a vehicle

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9:14 am EDT
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Kanata Ford Still not fixed after $1400

Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was "Numerous codes but most important is misfire. Memory codes for IMRC is seized". On the phone was told that Ignition coil and cracked intake manifold needed to be changed. Picked the van up 4 days later only to find out from the receptionist (mechanic didn't even have the guts to speak to me) that the manifold was not actually cracked, that it was only the gasket that was replaced ($800). I got extremely frustrated trying to get answers to my questions. I paid my $1400 and left. Then to add insult to injury, on the drive home from the dealership, the Check Engine Light came on again. They simply reset the light. This is the last straw, I will never darken the doorstep of Kanata Ford again. At $150 per hour for labor, I end up dropping a thousand dollars or more each time I go there. From now on, I will make the extra trip and go to Carleton Place Ford, my experience there is like night and day.

Why my frustration level is so high with Kanata Ford:
$800 to fix A/C that blows only cold on the driver in the winter, now 3 months later only blows hot
$17 to replace the led light behind the clock (it's now out for the third time)
$250 each time to replace backup sensors (broken again, doing without it)
Wanted $700 to replace instrument cluster because odometer went dark (I fixed this myself with 25 cents worth of solder)
$900 for an engine tune-up (first and last on I let this dealership do)

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MkStItCh
West Seneca, US
May 12, 2014 6:15 am EDT

YOU SAID - Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was Numerous codes but most important is misfire."
OK, this was just one of Numerous codes so the engine light will still come on until the rest of the problems are fixed.

As far as the rest of the issues with them charging you for repairs, maybe you would be happier with another mechanic. The dealer tells you it will cost $800 to fix A/C and you want another estimate then take it someplace else.
Same with all the other problems.

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Kijiji Bites
Lethbridge, CA
May 12, 2014 12:33 am EDT
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I hear ya! Toyota in Lethbridge does the same thing. We had no issues in Saskatchewan Moose Jaw Toyota or Regina, they were the best, get here and all hell seems to be an issue with our car.

Oh, your engine light they say we'll charge you $130 for that, oh no, you need some new air filters and some fuel injectors $900, spark plug replacement $375. Our engine light came back on two days later, I am going down to buy one of those code readers where you can reset the stupid light.

Hell we went to another garage to replace our head gasket and one sensor (should do both at the same time) for $200! Toyota Lethbridge wanted over $800 and that was without the head gasket, it was for two sensors and two air filters, f that. Like you said, never again. Word of mouth with catch up to these type of idiots, they are getting away with too much that is why they are pulling it off.

Give me a 1974 chevy anyday and I guarantee no engine light will come on or some electronic this and that, they are building them so they can "MILK' us for more or force us to buy new again just before the 7 year mark! The world is getting stupid not smarter!

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6:25 am EDT
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Kanata Ford taken for a ride

June 10th I took my car to Kanata Ford for service and maintenance because of a clunking noise in the front end and pulsating and vibration when the brakes are applied after brief periods of driving. I also requested an oil change and the car desperately needed a tune up. I specifically communicated the front end issues and requested my front rotors and pads be replaced as I already knew there is an issue with the calipers and my rotors are warped hence the pulsating and vibration. My initial complaint about the front brakes does not even appear on the invoice. Before leaving my car I advised them to do an oil change, tune up, complete inspection to find the source of the front end clunking noise and to replace the front brakes, but NOT to touch the back brakes. The front driver side brake pad shows more wear than the passenger side pad a further indication there is an issue with the calipers/rotors, but yet the front brakes passed inspection and it was also indicated on the inspection report the back brakes showed normal wear and passed the inspection. I was also informed my hubs were rusted and needed servicing or they may seize. I was led to believe this was necessary and should be done and would cost me extra. Since when does performing a hub service constitute as permission to replace the back rotors and pads? I specifically communicated from the start I did not want the back brakes serviced. If this wasn’t bad enough when they did the oil change the oil filter wasn't even screwed all the way in and had to be tightened and they didn't even completely refill the oil as the dipstick shows the oil is at the add level. I was charged almost $2, 000 for them to replace perfectly good parts and not fix my initial concern. I should have learned from my last bad experience with Kanata Ford and taken my business elsewhere. I hate to think being a woman makes me an easy target. One extremely frustrated and dissatisfied customer.

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Update by crs_reid
Jun 17, 2013 10:08 am EDT

I would like to add to my earlier complaints concerning Kanata Ford and to set the record straight.
Sometimes mistakes may happen and misunderstandings can occur, but the folks at Kanata Ford were more than willing to make things right.
Kanata Ford cares about their customers and are willing to go the extra mile to ensure the services they provide are exceptional and are completed to the customers satisfaction.
A BIG thank you to Jamie Bolton the service manager at Kanata Ford for taking the time to show me what services were performed on my car and for explaining why these services were necessary.
Jamie also took the time to listen to my concerns about my vehicle, which were not originally addressed the first time and ensured the job was completed to my satisfaction.
I know I can trust Kanata Ford to provide remarkable service and will definitely be returning to do repeat business with them.

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3:17 pm EDT
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Kanata Ford Fee added to contract

Buying a new car first one we have ever had. The experience for the most part was very good...happy with the car.
My wife and I were both there for the purchase and had agreed on all of the options.
Never buying new before we had not experienced the up-sell after what was already agreed upon with the salesman just moments before. This is when they try to sell you rust protection and extended warranties etc. Not wanting anything but the car...we had both agreed to not buy any other services or warranties... we signed the contract .

Noticing a sticker referring to Global-I on the door jam...this made look closer at our conttact. They had added this fee of $398:00 to our contract listed as Roy Speed &Ross LTD..

This fee is actually Global-I theft / insurance system. (turns out i may have been scammed )
I guess i should read the contract more closely...but buyer beware.
Complaining to them ...They have told me that this mandatory on all cars sold at the dealership.

I guess i should read the contract more closely...but buyer beware.

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12:09 pm EDT
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Kanata Ford Lask of quality vehicle and MORE IMPORTANTLY...lack of customer service

I am a single mother and went to Kanata Ford to purchase a vehicle. From day one I got the run around. Once I decided on a used 2005 Kia Sedona, I took it for a test drive. I told my sales representative Russell that the wipers were not working (it would not click to the "intermittent" feature) and also told him that I thought the A/C was not working. It took 5 WEEKS of my vehicle being "serviced" and a number of visits to Kanata Ford. They eventually provided a loaner. On the day I was to pick up the vehicle it still was not ready and in fact the vehicle was delivered to me AT WORK. I had the cell number of my sales rep and again advised him that the issues I had stated were not repaired. He said no problem we will fix it. Now, 2 months have gone by, I have called and left voice messages for my sales rep, my financial rep Steven Lim, , the manager of used cars Phil Dolliver, for the parts and service managers, and even the OWNER Jim Hoddinott, and NO ONE, not ONE person has had the decency to call me back. The issues are, the intermittent wiper function doesn't work, the a/c doesn't work, the oil pan is SOOOO old and rusted it is about to fall off, and the rear indicator (the beeping when you get close to something) sometimes works and soemtimes doesn't. I have called the "warranty" people and what a coincidence, none of these issues are covered by a warranty. My aunt was going to go to kanata Ford to purchase a vehicle, and well, now she has chosed a NON FORD product. I will NEVER EVER recommend Kanata Ford, because they have treated me like my business does not matter, and in fact that I do not matter. So thank you very much Kanata Ford, I have filed this complaint, filed with the Ottawa Better Business Bureau, and will send all of this in an email to the Ottawa Sun, The Ottawa Citizen, CJOH New and to anyone else who will listen to how you treat a single mother who is buying A MINI VAN

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Lala land
SD, US
May 28, 2013 9:04 am EDT
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You should always have used cars checked by a mechanic before the paperwork is signed.

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Rockandroll
Philadelphia, US
May 28, 2013 8:55 am EDT
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What does being a single mother have to do with this review? It was your choice to reproduce with this person. It would figure that someone who makes poor reproducing decisions would make poor car buying decisions.

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3:16 pm EDT
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Kanata Ford Information not fully disclosed / Manager was being rude

Provided incorrect information about the car / Manager was being rude

Summary:
-Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and asked.)
-Information was not disclosed: according to Carfax, the car was registered as commercial vehicle. (According to Kanata Ford, the previous owner changed the car from his own name to under his business’s name. But I wonder if this in fact changes the ownership rather than the type of the vehicle.)
-The manager Jeff was being very rude. With all the words and threats he gave me, I wish I never have talked to him.

Detailed story:
I have been looking for a used Saab for the past few weeks and found one from Kanata Ford that I really like. I went in yesterday, had the test drive, negotiated the price, and put down $2400 deposit. During the conversation I had with the sales man, I asked if there was only one previous owner. He was not sure so he went to ask the manager Jeff. He got back and confirmed that there was only one owner before me. I was happy with his service most of the time so I took his word. I really like the car and to show my appreciation to his service, I put down $2400 as deposit, which is far beyond required. Then I suppose to pick up the car tomorrow.

I didn’t get the Carproof report of this car until the end of that day when I was leaving. Since the Carproof report they gave me does not have odometer readings nor the previous owner information, I did a Carfax report on my own when I got back home, just to be safe. Then I found out that there were 3 owners before me. One of the owner owned the car for even less than 3 months, from Aug 19, 2009 until Oct 24, 2009. On the Carfax report there was another thing worth mentioning is that before it went into Kanada Ford’s inventory, the car was registered as commercial vehicle. This was not at all disclosed to me from Kanata Ford.

I immediately called the sales person but was asked “why does it matter?” He said that I should contact the manager Jeff. At the end if I want a refund on my deposit, I should talk to him anyways. Thus I called him right away, at 7:49pm (they open until 8 pm that day). I told him that the information they provided to me was incorrect. After hearing me for 2 minutes, he said he was with a customer and told me to call him later. I asked him if I can call him 30 minutes later and he said yes. Then I called him again at 8:31pm. During this specific phone call, he kept telling me that Carfax is from the US, it is inaccurate, it is not accepted in Canada, and I should believe the Carproof provided from them. I asked him if there were 3 previous owners, he said he has to look into it. Over the phone, he said he has tomorrow off but he will come in early in the morning for some work he needs to do, and told me he will call me back tomorrow at around 10am.

Since I didn’t receive a callback from this manager Jeff, and I was not far from that area, I decided to go there today and talk to somebody in person. I didn’t see the manager Jeff when I got there, so I talked to the sales man again. Of course he tried to save the deal. I feel like being cheated with this deal, so I decided I want my money back. The sales man told me that I have to come in tomorrow when the manager Jeff is here, since he is the ONLY person who can authorize any refund at Kanata Ford. I asked to talk to somebody in charge but then found out that the manager Jeff was actually there, in his office. Before I even started my conversation with him, he told me to wait and said right on my face, which I quote:” You are my second priority right now”.

When it got to a point that I could not stand his attitude any more, I had to say it again to him that I want my money back. Then he waved his hands and brought me to a corner office (which has a door). I thought the conversation could be like what I had early with the sales man that they would try to save this deal. But instead, I was being treated very rude! The manager Jeff told me that it doesn’t matter how many previous owners were there, they do not need to tell me. He said he can call OMVIC for me and OMVIC will not do anything about this because they have provided me the Carproof report thus they have full-filled their diligence. After that, he left the office, left me wandering.

I just can’t believe how I was treated and can’t even bear to recall his words and his attitude when I was in that office. It is hard to believe a person like this could work at such a big dealership and represent the dealership. I don’t know if he’s trying to scare me or not, but I know one thing for sure is that I shall not be treated like this and I do not want to talk to him. I can’t throw my deposit into the water and just leave. I want my money back. After a few minutes, the manager Jeff came to me again said the car will be ready tomorrow at 9am; no matter what, the car is “yours”. I refused to accept this because the information provided to me was inaccurate; this is not the car we agreed upon.

The manager Jeff even threatened to call the police because I’m disturbing their business. While I was there at the dealership, I did not talk to any of their customers nor did I make a big scene. I simply want this to be resolved gently but the manager Jeff’s rude attitude just blows everything off. He even said right on to my face, which I quote” You act like a child.” He’s blaming me for not talking to him. After what happened in that little corner office, I can’t find my confidence in talking to him. I’m not sure if I should trust any word he said.

At the end, with the help of my friend, we reached to a point that he will contact the so-called “buyer”, who owns this dealership and to see if I can get a refund. He said this “buyer” is currently unreachable, so he will call me tomorrow in the morning at 11.

I will update this complaint form tomorrow to let everybody know what happens.

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Update by Vincent Peng
May 24, 2013 10:07 pm EDT

updates:

It seems like the owner of the dealership is trying to save his business and its reputation. I was offered a discount on the extended warranty. I'm sick of fighting and arguing with them. No matter what, I like the car.

The owner and the sales man were both nice people. But the manager needs some serious improvement.

Update by Vincent Peng
May 18, 2013 10:55 am EDT

On May 18, 2013, I received a phone call from Kanata Ford and was told the owner of the dealership would like to see the car delivered.

Now I'm seeking help from BBB and OMVIC.

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Kanata Ford Not returning calls after asking to cancel Globali insurance

While reviewing my invoice for a new car purchase at Kanata Ford I questioned a few line items, including a $110 gasoline fee and a $389 globali.com insurance charge. I was later told the $110 was a mistake and they reimbursed me part of this fee. However they told me I had to take the globali insurance even though I didn't want it.

We went away on vacation and when I got back I reviewed the paperwork and saw this in the contract. "The Customer has 30 days from the Delivery Date of coverage to cancel this Certificate and receive 100% refund". So within the 30 days, I called and spoke with our salesperson. They said they spoke with the manager, Jeff Manderson, and he would call me back to discuss.

This was three months ago. Over this time I've sent three e-mails and left seven voice mail messages but Jeff has been ignoring me ever since I said I wanted to try and cancel this insurance.

I've called Ford Canada and raised an alert with Kanata Ford but still no response. Will give them a few more weeks and will then raise this with the Better Business Bureau and any other organization willing to help me to get them to return my calls.

I thought it was a good place, but it was dishonest of them to tell me I had to take the insurance and sleezy of them to not return any of my calls. If this is how Kanata Ford deals with a $400 issue, I can only imagine how they will hide from you if you ever have a larger issue.

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Kanata Ford exhorbitant labour charges

My 2011 Ford Fiesta with 27K went in for an oil change, and it was recommended that the brakes be cleaned to maintain their life. Mea culpa for not inquiring as to the cost to clean the brakes, I was struck numb by the $300+ price tag for the cleaning...@149$ for labour, the labour rate was $297. Everyone I know who knows cars has since told me there's no way it takes 2 hours to disassemble brakes and check them. Total cost for synthetic oil change and brake cleaning was $527.

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Kanata Ford New Car does not work

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in. Service dept replaced the battery. The same thing happened three weeks later, again a boost from a neighbour, service could find nothing wrong with it. I took it back. 1 week later same thing. I brought it in again but had it towed in. They acknowledged the dead battery, so clearly something is killing it. They have had the car for close to two weeks now, but still they cannot find the source of the problem. Service has now alerted me they cannot find any problem, and, this is a brand new vehcile. I am asking for a new vehicle, as this one was defective from the get go. I will report back with the outcome of that request. I do not believe I should be in a service loop like this with a brand new vehicle and, I want this dealership to replace the vehicle as I have had it not start on me 4 times in the 4 months I've owned it, with the car being in the dealership for over 3 weeks total now. This is not acceptable for a brand new vehicle that I have paid good money for, nor do I believe this is a service issue. I approached the sales department after the second visit, and I do not believe I have been looked after or taken care of. I hope I hear a different answer when I go in tomorrow to meet with the service manager and the sales manager. I want this dealership to stand behind it's new vehicle purchases and purchasers, it is not right that I be left with a serious unresolved issue like this, one that could jeopardize lives not to mention the lost work hours, frustration, and inconvenience.

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curiosu
, US
Jul 05, 2010 6:06 pm EDT

What was the outcome?

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7:36 am EDT

Kanata Ford Car doesn't work after multiple repairs!

I purchased a 2005 Ford Escape from Kanata Ford not even two weeks ago. They have had the car for repairs 5 days already. It gets returned to me (after I go pick it up from them of course) and still doesn't work. I have had two tows and missed countless work hours, sat at the side of roads and generally been frustrated.

The service team works on their own hours and schedule. They never offer to bring anything to you so I spend my lunch hours running around picking up cars. When I bought the car, the sales guy lost the second set of keys. I had to call and remind him to find them the next week, and you guessed it - I had to go and pick them up.

I wouldn't recommend Ford, and especially Kanata Ford to anyone. If I could trade the car back in to get away from them I would.

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Slipperypete
Ottawa, CA
Nov 26, 2013 2:05 pm EST

I had my escape in for brake job and I was told my vehicle was ready, I paid my bill and went to my vehicle where I found 2 male employees engaging in intercourse in the back of the escape. One said "thanks for the F-Shack" and they both ran away. What does F-Shack mean? I am disgusted!

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Jordan N S
ottawa, CA
Oct 05, 2013 1:44 pm EDT

Ford f150 lx 4x4

I bought a 2013 ford f150 from kanata ford and I have had nothing but problems since day one. Absolutely the worst service I have ever had before in my life. I bought the truck early September with new wrangler tires and a leer cap. The day I purchased the truck and signed the papers the salesman called me about two hours after i left the dealership and said someone there didn't put the cap in with my financing. He gave me the option pay more money or not to take one of the accessories that was agreed upon and signed off on. I decided to just go with the cap. When I picked up the truck there was no cap and I was told it would be an additional two weeks. I was rushed through my pick up. When I bought the truck it had 24 kms on it when I picked it up there was 109 kms? There was no accessories add and no one at the dealer can account for the additional mileage. Driving the truck home I could notice a vibration while driving and breaking. I called the salesman the next day and expressed the fact that the truck wasn't driving properly. He told me to call service so I did. It took almost a week to get an appointment I wanted them to check the tires and vibration. I waited two hours for them to look at the truck when they did I was told there wasn't as vibration and what I consider a vibration ford might not. He then told me he was going to get the service manager to call me the next day and I could set up to go on a road test with him. He called me the next day and told me to come in so I did. He didn't want to go for road test when i got there so he sent a tech out with me. I showed the tech the issues he noticed the vibration and recommended a road force balance. So they did the balance on the tires 4 hours later my truck was ready. I took the truck from a good drive after to see if the issues had been fixed. They were not I called back the dealership to be told everyone was busy and couldn't take my call. I left a message and was told I would be called back. After waiting 3 hours for a call I decided to call back I finally got through to someone and was told it was to late in the day to do anything and that the service manager would call me tomorrow. He did and was very rude with me on the phone. He told me there was nothing wrong with the truck and my expectations were to high. I told him it was still vibration while driving and breaking still and a new truck shouldn't do that. He then called my truck low end and it drove well for a low end truck. He told me the information that I had giving was not good enough and that the techs only look at what's on that paper nothing else. He then continued to belittle me on the phone and asking me ridiculous questions with no relevance to the situation. I am now almost a month in with this truck still no cap and I still have a vibration while driving. This is my first new truck I owned ford in the past and after this experience I will never buy a ford again or will my friends and family. The employees are extremely rude and make customers feel helpless. All kanata ford worries about is volume and sales. My truck has less then 3000 kms on it now and I can't get any issues fixed. I am very unhappy and very dissatisfied with the truck I purchased from them.

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crs_reid
Carp, CA
Jun 12, 2013 8:22 pm EDT
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I just took my car to Kanata Ford because of cluncking noise in the front end and pulsing and vibration when the brakes are applied, an oil change and the car desperately needed a tune up. I specifically requested my front rotors and pads be replaced as I already knew my rotors were warped hence the pulsing and vibration. I spent almost $2000 and they didnt even replace the front brakes as requested. instead they advise me my hubs need servicing and end up replacing my back rotors and pads. which i specifically advised from the start I did not want these replaced. if this was't bad enough it was indicated on the inspection report the back brakes showed normal wear and passed the inspection. so why would they replace them? the fromt driver side brake pad is 3/4 worn and the passenger side pad has normal wear. further indication there is an issue with the calipers/front brakes, but yet the front brakes passed inspection. If this wasnt bad enough the oil filter wasn't even screwed all the way in and had to be tightened and they didn't even completely refill with oil and the dipstick shows the oil is at add level. I should have learn from my last bad experience with Kanata Ford and taken my business elsewhere. I hate to think being a women makes me an easy target. extremely frustrated and dissatisfied customers.

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Jim Hoddinott
Ottawa, CA
Dec 06, 2011 11:47 pm EST
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Owner of Focus ZX3
Hi
I'm Jim Hoddinott the Owner of Kanata Ford.
Please contact Jamie Bolton, Service Manager, tomorrow.
We will repair the water leak at NO CHARGE. Plus the original charge to repair that leak will be refunded 100% for the inconvenience.
We have 30 FREE Service Loaner Cars, ( we don't even charge you for the gas you use) we will have one available for you ofcourse.
Sorry for your inconvenience.
Jim Hoddinott

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tina1234
ottawa, CA
Dec 06, 2011 10:24 pm EST
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I'm afraid nothing has changed.

I've recently dropped off my 05 Focus ZX3 for servicing breaks/pads/leak on the driver’s side floor/exhaust etc.
The total bill came up to 1, 465.32 only to find that a few days later my driver side floor board is soaked yet again.
It's extremely frustrating paying that amount only to return the car a few days later to have it serviced again.
I was charged > 1 1/2 of labor for that specific leak. I've very curious to know what was done during this time?! obviously nothing was fixed.

Very frustrating, waste of time and huge inconvenience returning to get the same item fixed.

I also won’t recommend Kanata Ford to anyone either

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Jim Hoddinott
Ottawa, CA
Nov 20, 2011 7:02 pm EST
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I'm glad to see there have been no more "issues" since 2009. This isn't a coincidence, a new Service Manager Jamie Bolton, started in 2009 and has made a huge difference. The Technicians are more accountable to the Customers, "can't find the problem" is not acceptable to the Customer, nor should it be for the Technician! Service Advisor's whom are anything less than helpful, friendly and engaging, just won't be tolerated.
Bottom line, if we don't deliver an Excellent Experience, we will make it right.
Jim Hoddinott
Owner
Kanata Ford

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trailswest
, CA
Dec 16, 2009 11:50 pm EST

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in. Service dept replaced the battery. The same thing happened three weeks later, again a boost from a neighbour, service could find nothing wrong with it. I took it back. 1 week later same thing. I brought it in again but had it towed in. They acknowledged the dead battery, so clearly something is killing it. They have had the car for close to two weeks now, but still they cannot find the source of the problem. Service has now alerted me they cannot find any problem, and, this is a brand new vehcile. I am asking for a new vehicle, as this one was defective from the get go. I will report back with the outcome of that request. I do not believe I should be in a service loop like this with a brand new vehicle and, I want this dealership to replace the vehicle as I have had it not start on me 4 times in the 4 months I've owned it, with the car being in the dealership for over 3 weeks total now. This is not acceptable for a brand new vehicle that I have paid good money for, nor do I believe this is a service issue. I approached the sales department after the second visit, and I do not believe I have been looked after or taken care of. I hope I hear a different answer when I go in tomorrow to meet with the service manager and the sales manager. I want this dealership to stand behind it's new vehicle purchases and purchasers, it is not right that I be left with a serious unresolved issue like this, one that could jeopardize lives not to mention the lost work hours, frustration, and inconvenience.

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Kanata
Kanata, CA
Nov 09, 2009 2:02 pm EST

I agree, with my old car they replaced the alternator twice and neither time worked, when I returned the lease the alternator had almost died for a third time. I bought a new car from them and they raised the price of the car on me on pickup day! luckily I noticed, gaved them crap and they compensated me the difference in service. Im at 13, 000 on the brand new car and they cant figure out why the coolant is disappearing, also got my snow tires put on the other day and they did a crap job, my steering wheel now shakes! I dont have time to keep going back to them until they do the job right so im going to drive all winter with a shaky wheel.

So why do I go

They have the nicest waiting room, free computers with wifi, big screens! usually give me a rental for free and the younger kid there is great to deal with. Always talk to him! Theres another dude there with glasses around 6ft short hair who is pretty stuck up... avoid him at all costs.

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