American Automobile Association / AAA.comtowing

B Nov 13, 2018
This review was posted by
a verified customer
Verified customer

Thank you Brian Bridges for contacting AAA Customer Service.

If you are in need of IMMEDIATE Roadside Assistance or Mobile Battery Services:
Please call [protected]-AAA-HELP)

We received the following question, comment or feedback:
On the night of Tuesday November 6th at around 5:15pm, my son and wife were on the corner of 25th and Benning rd N.E. Washington, D.C. My wife's car wouldn't start. She called AAA to get assistance. They stated that a tow truck would be dispatched to her
around 6:41pm. At around 6:15 a text was received stating the tow truck would arrive around 7:31pm. I was still at work at this time and wouldn't get until 8pm. Then around 7:15pm another text was received stating that the tow truck wouldn't be there until
around 8:15pm. By this time wife was concerned for her and my sons safety because of area they were in. She called AAA to express this concern. AAA dispatch conveyed their apologies and stated a tow truck would get there shortly. Then another text was received
stating that the tow truck wouldn't get there until around 8:39pm. I then called explaining my concerns and was told that a tow truck would arrive soon. Then another text was received stating that the tow truck wouldn't arrive until 9p.m. Frustrated, I called
AAA expressing my concerns and canceled the transaction. I was very disappointed with my experience as a Premier member and sincerely hope no one else's family stranded in an urban area receives this type of deplorable membership service.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions