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AMC Theatres Complaints 432

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1:18 am EDT
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AMC Theatres cost and stubs rewards charge

We (My wife and myself) frequent your theater's almost on a weekly basis, and for many years. I must tell you that we enjoy most of your theater's, some more than others. And we both feel that with the rise in ticket prices. We need to find deals when ever possible. So we joined stubs for the first year, only cause it was free. Now we are being asked to pay. We feel you make enough money from tickets (3d / imax) and your extremely expensive concession stands. We will not pay for a sevice that should be free. A true rewards program is just that, a reward or thank you for spending your money with us. I guess in your corporate arrogance you don't think we can spend are money's elsewhere. I wonder what other customers think?

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3:33 am EDT
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AMC Theatres worst first experience!

So today I decided that my cousin and I would go to the theaters to watch Paranormal Activity three. In the area where we live, you need an ID to watch a movie that's rated R. Which is understandable. So with that in mind, since I am old enough to go to the theaters, we went to the theaters and was greeted with a bunch of crowd. Reasonable though! Paranormal Activity 3 came out the night before. So in mind, we want to see Paranormal Activity 3 due to the fact that Halloween is coming! After about 20 minutes of being in line, we finally got to the ticket counter. I requested 2 tickets to see Paranormal Activity 3 and I gave my school ID. The lady turned and looked at me and said "We need your state ID to buy 2 ticket to see that movie."

WTF? ID is ID. Why do you need state ID to watch a movie? I do not get it. That's a bit crappy! ID is ID, why does STATE ID matter? A lot of us on the streets do not have state ID's. Plus, I am 18 years old ! I don't get it.

So if you live in NY, AMC Bay Plaza are one of those theaters you need to avoid. They go the extra mile over a one hour movie. What's the point? Wake up AMC Bay Plaza! Mostly teens and kids watch movies in the theaters now. We are paying to watch the movie. When you refuse to let us watch the movie because of us not having ID's such as STATE ID's. You loose business!

So I guess today ... instead of AMC Bay Plaza making about $6, 000 in a day ( just random numbers to help prove my point.) With the number of kids you all turned away today ... your figures tonight look more like $3, 000. That's a big LOST !

So people, avoid this place !

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AMC Jordan
US
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Nov 02, 2011 8:54 pm EDT

Ryanbxd,
As it is stated above your school idea does not have a Date of Birth. The reason you need an ID is to show that you are at least 17 years old . AMC follows the MPAA rating system, which states that following:

"An R-rated motion picture, in the view of the Rating Board, contains some adult material. An R-rated motion picture may include adult themes, adult activity, hard language, intense or persistent violence, sexually-oriented nudity, drug abuse or other elements, so that parents are counseled to take this rating very seriously. Children under 17 are not allowed to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Parents are strongly urged to find out more about R-rated motion pictures in determining their suitability for their children. Generally, it is not appropriate for parents to bring their young children with them to R-rated motion pictures."

We can not assume that you are a certain age because of the grade you are in. I understand your frustration, but in the future you will need documentation (it actually doesn't have to be a state ID) that shows your date of birth.

For more information on ratings please visit: http://www.mpaa.org/
If you have any questions please visit us at the link: http://getsatisfaction.com/amc_theatres

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savebengals
,, US
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Oct 24, 2011 12:23 am EDT

Your student ID does not have a DOB on it.

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IMD1
US
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Oct 23, 2011 5:59 am EDT

You didn't miss anything. Horrible excuse for a film.

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7:56 pm EDT

AMC Theatres rude service

I'd like to share an incident at your Arcadia location last night. My friend had a major surgery on his leg a couple of weeks ago and is still wearing a cast. For his birthday, we went to dinner and planned to see a movie at your theaters in Arcadia. Since his leg is in a cast and has difficulty walking, we had selected the Arcadia mall because they offer valet service. We had a nice dinner and had left overs. Your horrible staff wouldn't allow us to enter the theater because we had a bag from the restaurant. We tried to explain the situation that the car was at the valet and my friend had difficulty walking. Instead of being given any understanding, your ticket taker made rude remarks. I've never been treated so rudely and will never frequent your theaters. I will be sharing this incident with my friends, family, and the members of my movie club and will encourage them to never frequent any of your venues. This incident occured last night, 8/28/10 at 7:10 in your Arcadia, California. The ticket taker was a young woman with brown hair and wore glasses. As a manager, I would be horrified if my employees ever treated customers so rudely and would fire the individual. Your company and your rude employee ruined a special evening and we will never forgive you!

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Will Moffett
US
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Dec 02, 2015 9:08 pm EST

The company suspended for complaining that someone at management insulted my religion. They had to let me go and because the main manager wanted to protect there ### he made me say that everything is untrue. I am Muslim and they fired me because I prayed to Allah. I told them I have a disability they don't care at all.

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USC Girl
Altadena, US
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Jun 21, 2013 3:33 pm EDT
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Oh, and this happened at the AMC in the Santa Anita Mall- I left it out sorry.

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USC Girl
Altadena, US
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Jun 21, 2013 3:32 pm EDT
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One time, I asked one of the Santa Anita Mall Employees in Arcadia if he knows when a specific movie will be playing next because it was not listed on the board. He was awful and just so rude, he yelled at me and said, "I don't Know!." I understand your concern and am not surprised you had that experience with the disgusting employee. I have plans to go see a movie there tonight and I am going to voice my concerns then!

Roxy

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AMC Jordan
US
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Jul 27, 2011 8:19 pm EDT

I am very sorry for the manner in which you were treated at one of our AMC locations. That is not how we conduct business with our guests, and I assure you that I will investigate what happened with our Arcadia location. While it might not be possible, we hope to retain you as a valued guest. If you follow the link below you can officially document what happened, as well as provide us with your contact information in a private channel. We will then contact you directly about this regrettable experience. Thank you.
http://www.amctheatres.com/contact/feedback.aspx?t=theatre

Sincerely,
Jordan with AMC

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3:11 pm EDT
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AMC Theatres stubs card/loyalty program

I am no longer an avid movie goer with the increasing costs associated with it. However my wife and I recently went to a local AMC theater to watch a new movie. When we purchased our tickets they asked if we had our "Stubs Card". We informed them that we did not have one. Then we made it to the concession counter. While I do know that the price of the product is extremely high, I also know that this is the only way a movie theater makes money since the ticket prices pretty much go to the production companies. The counter person again asked us if we had out "Stubs Card" and we replied again that we did not have one. The then asked if we wanted one and told us that we could save as much as $5 right then and there based on what we ordered, so I said sure and provided the information needed. The charge came close to $30 and just thinking that the prices are normally high I did not think anything of it until later. It was not until I got home and looked up the program that I realized there was a $12 annual charge for it. So rather than "saving" $5 it actually cost me an additional $7. Has the counter person stated there was a charge for the program I would have declined. Had it been advertised other than in the fine print, I would have declined. My belief is that AMC counts on people not looking at this and assuming that for the privilige of tracking your spending and preferences they would offer a true rewards program rather than actually charging you to allow them to track your movie going experiences. I do not go to the movies but once or twice a year so this "loyalty" or "Rewards" program is completely worthless to me.

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7:27 pm EDT
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AMC Theatres priceing drinks

i went to see hangover two yesterday may 30th 2011 i wanted something to drink so i picked up two vita waters i was shocked when they told me $9.00 i brought one at walmart for $1.00 i think this is the biggest rip off ever i wont go there again $9.00 for to small drinks whos the ### at corporate that made this choice

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pobarjenkins
Minneapolis, US
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May 31, 2011 7:46 pm EDT
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This is fairly typical. I read somewhere that concessions create the majority of profits for movie theatres, but I'm not sure how valid that is.

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AMC Theatres employment

Let me just say, I have been working for AMC Theaters for the past 2 and a half years, and can honestly say that this is one of the worst employers out there. Let's start off with the salary.. A quarter over minimum wage (if that) after taxes. My entire tenure @ AMC Theaters, I have only made $7.50 an hour, no raise, bonuses, or holiday pay.

The work schedules are supposed to be made on Tuesdays, the scheduling week begins on Friday. Many times, it doesn't come out until midnight Thursday, so you have to keep calling into see if you're working in 8 hours... It becomes impossible to make plans if you do not know your hours until the last minute. Job training is nonexistent.

The building is often understaffed, making it nearly impossible to function properly on busy days. Several times on a busy Saturday and even Friday night cleaning theaters with 400+ people in it, all on my own. Management knows they're understaffed and blames it on you when a theater isn't cleaned in time.. we aren't superheroes!

AMC has this "Stubs" promo program which is $12 a year. People already pay enough for tickets and food, etc as it as and don't want to pay any more. AMC encourages employees to make the guest say "no" 3 times... I find this ridiculous. AMC's philosophy is to make the guest feel like a star; kind of ironic when you're hassling the guest to get something they don't want or need! AMC sent out a memo saying that anyone who fails to sell or promote the program gets an automatic termination, creating a hostile work environment; making employees think that they're job can be gone with a flick of the wrist. Not a way to keep employees happy.

If you're legitimately sick and you have a cold or the flu, they MUST see a doctor's note or else if you don't find someone to cover your shift, you can lose your job. How stupid! Since movie theatres are open 365 days a year working holidays is mandatory. Holiday pay is not given. You could close on a Friday night and open on Saturday morning. The schedules are never near the same. One week you get can up to 40 hours and the next, you can work for 2 days, maybe 12 hours if you're lucky. The management doesn't care about your life outside of work.. they seem to relate eveything to AMC and your shift.

I realize this is an equal opportunity employer, yet they hire people with literally no common sense and seem to fire those who work hard and mess up a few times. Many employees act immature and yet the mature ones who do their job get into trouble. I recommended a friend of mine to AMC and he got hired.. he quit his first shift! Can't blame him... Employee morale is not high and people do not feel excited about working at the theater. This job is downright embarrassing.

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Update by ihatemyjobmorethanyou
May 20, 2011 4:52 pm EDT

So you've left a comment. Thanks!

Update by ihatemyjobmorethanyou
May 20, 2011 4:44 pm EDT

I've applied to other jobs and heard back from several and should hear back for an interview date either today or next week. SO unless you know the situation I am in, no need to critisize. And im sorry, but this is a complaint website.. and, like you said, "If you don't like the terms of your employment then leave." ... If you don't like a complaint, DONT comment on it. Thanks! =-)

Update by ihatemyjobmorethanyou
May 20, 2011 4:33 pm EDT

I want to leave! However, I first need to be secure in another job. Kinda hard to quit from a job when you don't have a plan b.

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Blue Rain
Franklin TN, US
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Nov 28, 2022 9:40 pm EST
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I used to work at AMC and it was an awful place to work. I asked for accommodations for my disability and they refused. I have trouble with heavy lifting due to back and body pain. They gave me night shifts to work although I gave them a note from my doctor telling them not to and they said the note did not give a specific time for me to get off work.

The assistant manager said he quit the Regal Cinemas because it was a bad place to work and would work somewhere else if it took over AMC. He and my assistant supervisor make AMC a bad place to work. My assistant supervisor said she needed me on nights to complete my work and help close after the last movie and was upset with me for telling her I should not work nights.

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Savannah109
US
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May 22, 2017 1:16 pm EDT

AMC brought out Carmike. Worked very hard for 4 years with Carmike as a manager. Once the GM got settled in. (after 1 whole month of driving myself nuts with stress, not GM was sent). I was terminated. According to AMC you can be terminated for no reason.

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Savannah109
US
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May 22, 2017 1:12 pm EDT

Worked for Carmike for 4 years. Fired by AMC once GM got settled in and replaced by someone who already worked for AMC.

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OhNooo
US
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Aug 23, 2016 8:39 pm EDT

I've been a manager with AMC in the LA area for almost 2 years and an employee for 4. I can agree with everything the above has said. I know all the loop holes and bullcrap that AMC puts their employees through. In the time I've worked at my building (the current one, I've worked at 3 in total) I've been sexually harassed by a fellow manager, the gm did nothing. I suspended a crew member for stealing, the gm brought him back and told me 'not to manage him...if I need to tell him something, tell the supervisor to do it.' I've witnessed managers steal and the gm turns his cheeks annd tells them to bring it back. Almost a year ago I told my GM in person and a written statement that I was friends with a crew member. He advised me to hang out 30 miles away from the crew members. About 2 months ago I asked for a transfer due to being close to the crew and being physically threatened by another Manager. About a week ago I was suspended without pay for being being friends with crew members and my GM lied about the written statements my friend and I both produced. Now I'm out of the job and have no way of protecting myself from being bullied by a bad company because they said they are "at-will"

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Screwthisjob
US
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Aug 11, 2016 7:03 pm EDT

AMC sucks in many, many ways. I agree with everything everyone has said.
I worked at AMC for five months before I was fired.
I was fired because I had posted an "inappropriate video with threatening language directed towards guests" on to Instagram.
Here is the story:
Yes, I did (stupidly) post a video on Instagram about our guests at the theater, basically cursing them out for littering SO much and making the theaters damn near impossible to clean. I deleted the video about an hour after posting it due to it being extremely stupid.
A MONTH later. Yes, A MONTH. I was pulled in to the break room by a manager and the GM. The GM explained that they "GOT WORD OF a video containing threats towards guests." One of my coworkers had seen video before I deleted it and waited a month to report it to management. Management NEVER saw the video, only told me they "got word of it" and then terminated me on the spot due to AMC having a zero tolerance policy for that kind of stuff. I didn't even react, just took a moment to breathe, collect my thoughts, and I nodded when I was asked "Do you know what I am talking about?". Then I signed the paper stating that I understood what I was told, and was escorted out of the theater by the manager and GM like a criminal, even though I was completely calm.
My coworkers never liked me because I was the overachiever employee. Not the ###-kisser, but the one who was actually good at their job and didn't screw around or slack off. I was an usher all the time.
Anyway, LUCKILY for me I was hired an hour later at a grocery store. Better hours, better pay, and I'm working with older people who are very mature, not teenage ###s who slack off and start rumors.
Anyway, ### you AMC. I hope you go bankrupt.

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rainbow343
US
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Aug 04, 2016 9:40 am EDT

I work at an amc in new jersey and literally everything above is what my theater is like. I've worked here for over 8 months now and no raise. When I got hired I was told we would be getting raises every six months. That obviously didn't happen. Then the next thing they took away was clocking on five minutes early. Then the next thing that came was a new GM who was all about being the theater other theaters wanna be. So here he was pushing stubs and cleanliness (which we should be but this was excessive). They wanted us to stop cleaning theaters, even while were behind, to do restroom checks WHILE THE MANAGERS DID NOTHING AND SAT IN THE BACK. The managers are the laziest people I know. They stopped giving us screenings because our OS is too low. Everything that I was promised when I was hired is no longer existent. The only thing I can be promised is a paycheck but if I don't get hours then thats out too.

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Deed77777
US
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Aug 04, 2016 12:50 am EDT

They hire as easy as they fire.

I got to work there for a month. Being my 1st job I thought I was doing okay. They never fully trained me. They put me in fount of a cash register and pretty much rolled the dice. Showed me how to press buttons. Never fully explained to me what to do. Then fired me because I lost to much money. I begged for a second chance. Asked if I could do anything to make things better. I was even willing to let them take the missing money out of my check. Now I never really lost any money but my till came up short.

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Timotheus
Orange, US
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Jul 30, 2016 1:13 pm EDT
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I worked at AMC Theaters for 3 years and was fired from there recently. At first, it started out really fun. Fun employees, fun management. After all those people left and got other jobs, I got stuck being practically the ONLY usher half the time during busy times. Then management turned on us and started valuing their cashiers over their ushers. It didn't make me feel happy about working there, because I am an autistic adult who worked harder than anyone else. There was also a coworker who liked to pick on certain people, myself being one of them.

Long story short, the place was ALWAYS crowded and filthy, management was stupid, terrible and didn't know what they were doing half the time, and they encouraged bullying. AMC Theaters is a terrible place to work and I hope the whole company goes out of business.

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lunaluna
US
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Jun 15, 2016 1:11 pm EDT
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They don't train you at all and then get mad at you when you don't do well. The management sucks so much. I've never gotten written up but due to using my employee stubs card too much I think I might get terminated some time soon. They hired a bunch of people when the people already hired don't even get decent hours. I heard that it is because they are going to fire some people. I wouldn't be surprised if they fired me, the only productive person in that entire place.

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Anonymous Commentor
US
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Feb 24, 2016 9:28 pm EST

This place is absolutely terrible! I totally agree. It's funny how everyone that works here hates it.

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AMC Theatres complaint about a technical problem in theater 9, on feb 19th, 2011 at amc theaters 34th street

I went to see "I am Number Four" on Saturday, February 19th at AMC Theaters in 34th Street, shown in Theater 9 at 6pm. After the movie had started for approximately 30 minutes, the screen became blank at 6:45pm. We waited in the dark, with no information whatsoever on what was happening until the screen lit up again for 30 seconds at 6:50pm. Then the screen became blank again and we had to wait until 6:58pm for an employee to come. She gave us 3 choices: she told us we could either wait, or leave and get a refund at the guest services, or go exchange our tickets at the guest services to watch another movie. She also informed us that it had already happened before and that they had the situation under control.

While waiting for the movie to start again, and while the lights kept turning on and off annoyingly, a woman who came with her young children told me that she had tried to watch this movie 3 times at this theater and that every time there had been a technical problem. At 7:07pm the same people from the staff announced that the show would not go on. Given the 3 options, I therefore decided to exchange my ticket and watch the same movie in IMAX, which was scheduled at 7:30pm. I went to the guest services and got a "guest first pass" at 7:20pm and they told me to simply show it at the entrance of the IMAX theater. Unfortunately, the man standing there did not want to let me go in and said I had to exchange it for a valid ticket.

Therefore, I went down one more time to the guest services, waited in line, and finally stumbled upon another employee who told me that the "guest first pass" was expired (please find enclosed the photocopy) and that she could not exchange it for a valid ticket. I then had to go up again, and convince the man to let me in while I was not, I believe, at fault. He again refused, but luckily for me, two other people were also in the same situation; together, we had more weight and the man finally decided to let us in. Moreover, considering that almost half of the theater had decided to choose the same option as me, the IMAX theater was overcrowded and some people who actually paid for the ticket were unable to watch the movie.

I understand that these kind of technical problems occur from time to time and that you cannot be fully held responsible for it, but could there be at least more transparency in the information that is conveyed to us spectators? I think it is unacceptable that no measures were taken to correct this issue while it was confirmed that it had already happened many times. There were approximately 150 people in the theater, and we have all paid to spend an agreeable moment and watch a movie we have chosen, yet we end up being tossed around from one place to another.

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AMC Theatres poor service

Today, I wanted to go see a movie by myself and enjoy some personal. I go to star bucks and get a mocha. I walk upstairs to the theater entrance, and pay for my ticket with a coupon. The clerk/employee saw my cup of coffee, and said nothing. I the went to the ticket taker person, who took my ticket, rip it - THEN told me that I couldn't take my brand new fenti mocha inside. I asked why they didn’t they tell me this before a ticket was issued? Or why not at least before tearing the tick up?

This must be a new policy. I have been coming to this theater for years. I send upwards of $40 on crap every time I go there. I have taken food, McDonalds coffee, you name it I have taken it and eaten it in there - and I was still buying there food too!

WHELL NOT ANYMORE! I will not spend another dime on their concessions. - And I will devote time to spreading the news that they just absolutely reek of absolute idiocy. Their ###ic behavior borderlines on negligence and a public nuisance.

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jake2011
US
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Apr 11, 2011 9:36 pm EDT

The free popcorn is meant to be eaten while you watch a movie. It is the same popcorn you get when you pat the $5 for it. It is not "old". You can always ask them to pop a fresh batch and they will be more then happy to. Other theater give you nothing at all, so you should be happy to get $5 worth of free snacks for your birthday.

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pobarjenkins
Minneapolis, US
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Feb 07, 2011 3:02 am EST
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I have never been to a single movie theatre that allowed you to bring in outside food or beverages. Maybe they didn't care in the past because you purchased other food? While I do agree that they should have told you beforehand, you cannot honestly be surprised that this is a policy a movie theatre would have.

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OhWowReally
US
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Feb 06, 2011 7:29 pm EST
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"This must be a new policy." Unless you have not gone to a movie theater since the 1970s (when I started going), this is not a new thing. Almost no movie theaters will permit outside food or drink inside. Before you go on your hate campaign, let me explain something to you.

Movie theaters make almost nothing on ticket sales. Ticket sales cover the cost of the theater to show the movie, and that is about it. 99% of a movie theater's money comes from concession sales. Without concession sales, theaters would disappear. We had three awesome, independently owned theaters in our town that all went out of business. All three of them said it was because concession sales were too low and they couldn't afford to stay open.

I have a friend that is the manager of a Wehrenberg movie theater. He said that it costs anywhere between $15, 000 and $50, 000 to get the rights to show a movie on a single screen, depending on the movie. Tron Legacy in 3D cost $65, 000 per theater. So all the ticket sales are going towards breaking even on paying for the rights to show the movie. Concessions are the life blood of movie theaters, which is why they have such policies about not bringing in outside food and drink.

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AMC Theatres cost increase

I went to the movie today and found out ther was a price in crease for seniors a full dollar. I know you have to be aware of the fact ther is no cost of living increase for senior this coming year and last year it has been on the news several times. However you have to make this increase at the worse time considering the economy the way it is. This is a slap in the face for seniors. My salution as a senior to other seniors is instead of going every week to see the movie go every other week for a savings of $8.00 plus snack. Ther is always a salution to greed like AMC is trying to do at our expense. I feel that your being unfair to senios especially the fack that the attendance is down on Tusdays the day of the senior discount and we are not taking up that much space and to raise your cost od admission is totally greed on your part.

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pobarjenkins
Minneapolis, US
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Oct 27, 2010 4:19 am EDT
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Exactly what td577 said.

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AMC Theatres gift card refund

My grandson, Age 10, received a $25 gift card for his birthday in July. He lives 95 miles from the closest AMC. He has called the number on the back of the gift card at least 5 times requesting a refund. He was told he would receive a refund within 3-5 weeks. Well that was over 3 months ago. Each time he has called to check on the status he is told that they have referred the matter to corporate and that he should be hearing from them. Yeah RIGHT! We have provided the help line with not only our telephone and address but our email as well; and still no response. How can he receive a refund or at least reinstate his gift card so that I can drive him the 95 miles to see a movie.

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SumNat
Sunnyvale, US
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Jan 05, 2022 8:27 pm EST

Why is a AMC Gift Card that I am holding in my hand is not recognized by https://www.amctheatres.com/gift-cards/check-balance? When I take it to an AMC theatre it is not recognized and when we call the 1-800-xxx number they say the card # does not exist in their system
What does this mean?

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Baby Doll Kitty
US
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Apr 29, 2025 4:47 pm EDT
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Replying to comment of SumNat

I seriously think this is a way for this theatre to get people to just throw away their "old" gift cards. I mean, WHY would any company make you submit all this information and get a REPLACEMENT CARD to use? OK, I just called the number [protected] (back of card, small print) it goes to their gift card replacement department. What a bunch of horse s**t. OK so the young man tells me that they will make the holder of an OLD CARD email to: giftcards@amctheatres.com with a copy front & back of your card. Also include: Your name, address, Phone number, Email address, type in card number and submit with pix of front & back of card. Only upon asking, he said it will take at least 7 BUSINESS DAYS to get a replacement card. He actually said this is for "my convenience" WTF. I told him what I thought about them hoping people would just throw the card away for $25, he said, "no they changed their system". Right. For my convenience. Anyway, that's the info. I'm going online now to play the game. I feel like they need to add $10 for my convenience.

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DebbieSue
US
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Dec 20, 2017 5:06 pm EST
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I responded to an email from AMC offering a free $10 concession card with the purchase of a $50 gift card. I received the $50 gift card but NOT the concession card. It was difficult to contact them but when I did, I was advised that this was a limited offering and once the the limited supply of concession cards were gone..they would not offer any more. So..according to them, they had only a few cards to give out to the hundreds/thousands that responded to their ad (it was Xmas time). NO where on the ad did they state this. Clearly FRAUD.

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Aston Fox
US
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Jan 11, 2016 10:45 pm EST

Any gift certificate sold after January 1, 1997, is redeemable in cash for its cash value, or subject to replacement with a new gift certificate at no cost to the purchaser or holder.4 Effective January 1, 2008, any gift certificate with a cash value of less than $10 is redeemable in cash, which includes currency or check, for its cash value. CA Law.

In most states your consumer rights are being abused & taken advantage of because their allowed to get away with it living in corporate America means there is very little that you can do about your consumer rights . You can't email AMC, & the phone number is nonsense, when you go into AMC they tell you to get lost ! Can't take them to court for $15 So what we can do is:
1/DONT BY GIFT CARDS and if anyone gets you one say thanks but I won't use those on principle
2/Boycott those stores that participate in these the gift card "FRAUDULENT" Activities . (And that's a lot of stores) so that doesn't work but let's face it their are so many corporate scams just like this all for GREED I guess we will just have to find a president that will support our consumer rights or a optical hitman

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sintheeuh
Riverside, US
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Apr 07, 2012 10:09 pm EDT

Instead, you should yell at the person who was smart enough to give your son that gift card.

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Mabel Day
Fayetteville, US
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Dec 21, 2010 10:43 pm EST

Do not buy a amc gift card not useable in most area.

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pobarjenkins
Minneapolis, US
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Oct 05, 2010 4:19 pm EDT
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Wow, I'm surprised they offered a refund at all. Companies usually do not do that.

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I was stopped for a bottled water at an AMC theater. It was a simple half liter bottle, and I happen to live in a city where water conservation is very important. (San Diego, California.) I got really angry, and honestly figure it's (or should be) illegal not to allow a person to bring in one bottle of water. I don't need popcorn, I don't need candy, and I...

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AMC Theatres candy wrappers

I see there are several references on the internet regarding noisy candy wrappers in the movies. I had a recent experience where the person concerned kept rustle rustle rustle through two thirds of the movie. (Probably doing it on purpose) This after I politely asked if the person (a lady of color) was nearly through. I lost fifty percent of my hearing in the military and the hearing aids are very sensitive to that kind of noise. Even after moving to another seat the noise continued. Nobody else said anything, since I was bombarded with verbal abuse from the party concerned.

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AMC Theatres lack of customer service

I was very upset when I was asked to leave after me and my family finally found seats in the movie theater and a man was saving the seats for people that weren't there the manager was called over and he asked me and my family to leave after I paid for my tickets and was physically there to have a seat. I got my money back but I was still unsatisfied.

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AMC Theatres zero tolerance - noise makers

ZERO Tolerance! With the price of movies there should be a ZERO Tolerance for everyone! PERIOD! I'm so tired of seeing babies, toddlers and kids (under the age of 12) in Rated- R movies...after 8-9pm! What’s going on with society? The movie companies state that their “Family” oriented but I don't understand why they would allow such a disgrace to their establishment, name and affiliates...If I choose to go to the movies, I must pay and encounter these kids CRYING, RUNNING, TALKING, the TEXTING LIGHT, PHONE RINGING, etc. during the movie- I ask, why go? A few weeks ago, as I watched the movie 'Legion' (Rated- R), the children (there were 6 kids there under the age of 5) started to repeat the language...one child yelled the 'F' word out loud! One lady had a baby that kept crying (age: under 1). Another lady with her baby kept walking in and out of the theatre due to the cries from her baby, at one point she stood in the walk-way (WITH HER CRYING BABY) and watched the movie! Totally disturbing EVERYONE….Are you kidding me!?! Others and myself had complained about the children- management sent an orderlie. He came in, walked across the main isle walkway and left. No one was escorted out, nothing was done…Managements response is comical. The children and kids are running this ADULT themed business. I guess your company is in it for the money- only! Wonder how many CHILDREN have seen nudity scenes at your establishment? There’s nothing wrong with saying NO! If someone was about to drive drunk, sounds like your establishment would give them the keys and tell them have a good day and drive safe! Now understand that I mean no harm or intent by that statement but what message are you sending to these kids? Their friends are working at the Theatres so it’s easy access for them. I can walk into a Theatre and see several employees standing, walking and talking to other employees- these hourly-paid individuals should be standing in front of the Rated- R doors asking for the ticket. If someone does slip in, management and a policeman should escort him or her out. This ‘show and tell’ will allow everyone to see that this type of behavior and disturbance will NOT be tolerated. The policemen are already at the establishment, use them- that’s why their there. Now, we all know that 'some' parents allow their children to see whatever- this is the only way they'll be able to catch the movie. The care of their children disturbing others is excluded. This is when an establishment says 'NO' to those parents attempting to see a Rated - R movies after hours- with kids. How can 'WE' plan a get-a-way when there's no environment to GET AWAY! Please change and FORCE the rule that NO CHILDREN are ALLOWED IN NC RATED and RATED- R MOVIES! What's the point of having a RATED- R code when ANYONE can bring whom he or she want regardless of age!?! I guess I should ask- why would your establishment allow a 4yr-old, 10 yr-old and the 13-teen/ 15-teen year-olds to purchase (or allowed) a Rated- R or NC rated movie? I’ve seen the 17/18 and 19 yr-olds who’ve brought kids to watch these R rated movies- You can definitely tell that a 19 yr-old is NOT the parent of a 13 yr-old…but no one says anything. I’ve complained several times! Management provides a ‘Free’ ticket and a sorry. Are you kidding me? This is not resolving the issue! I’d rather someone tell me that the company is in the business of MONEY by ANY MEANS NECESSARY! Primarily informing me that I should NOT close my Blockbuster account. In closing, maybe the executives should join the 'Undercover Boss' series and checkout your establishments! It's comical and embarrassing! Wonder if the local news would enjoy this? Don’t complain about society’s children when your participating in the demise of every child you allow in your establishing unlawfully. Again, what’s the point of having any ‘Rates’ on movies when ANYONE can buy a ticket and watch!

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timduncan86
US
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Feb 22, 2010 3:35 pm EST

OP,
I understand your frustration, however, the theater has little to say over who can and cannot watch movies. The MPAA makes the guidelines and the theaters have to follow them. These guidelines dictate the children (any age) can view R-rated films if accompanied by an adult. If AMC were to deny a family tickets to a movie based on the fact that they had a child with them, then the company would surely have many lawsuits on their hands, as well as the ACLU protesting outside.

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AMC Theatres work ethics poor management

I had previously worked for this company 3 years ago with no issues what so ever. I had to leave back then due to personal family issues. I decided I wanted to go back a few weeks ago and was rehired. I noticed major changes immediately during the hiring process. First of all they did not drug test me. I dont use drugs anyways but thought it was mandatory for employment. Secondly the interview or lack there of was only 3 min long and pointless. They ran no background check or checked employment history or references. Once hired I was told to come in for orientation. Usually at orientation youre given handbooks that you keep along with your uniform and schedule. I was in a group of 6 and out of those 6 I was shocked that I was the only one able to read efficiently aloud in the group. I learned one guy had 4 felonies for armed robbery, another girl smokes pot on the regular and one guy has a 9th grade education and no ged. The general manager the big boss couldnt read himself and barely spoke english! The managers played real nice during orientation but once hired and actually on the job I still had no uniform and was told the pants I ordered they were out of and didnt know when they would recieve them. I ordered a size bigger than my reg pants size because the pants run super small all they could offer me was something 8 sizes too big and no thats not an exageration! Telling me I have to wear them whether I roll em tuck em whatever and I looked at them like they were crazy, not even a belt could hold those pants up! So the gm amir told me take the day off and dont come to work till I buy a pair of uniform pants.. Im sorry but uniform pants are free with the job! I ended up spending almost 30 bucks to find the right pair of acceptable pants just to go to work. Once on the job I was thrown in concession the first day with no on job training. Coworkers didnt wanna help me learn the ropes as the systems have changed since I worked there last. Asking for managorial help was a problem! So everything they said in orientation was [censored] right away I noticed the managers allowing older employees to sit around and do nothing while I slaved and was used and even called a # in front of a manager and the boy was not written up. I wasnt allowed to use the bathroom or take my break at reasonable times, I felt as though something was wrong with this picture. I got screamed at for drinking a cup of water! But other african american employees were allowed to snack and take random cigarette breaks and drink anything and everything they wanted and it was overlooked by my african american managers!. After 3 days of hell and being mistreated I decided to put my foot down and tell the gm about himself in an approperiate way. Letting him know there are labor laws etc! I have every right to use the restroom as needed, the right to 2 15 min breaks during my work hours to eat or do whatever I need to do. And I can not be forced to work 12 hour shifts and go home 1 am and be back at work at 8 am for another 8 hrs when im scheduled for less hours. I can not be forced to pick up someones shift because im new and no one else wants to take his shift! I can not be written up for not wanting other people using my register while im logged in! At the end of the day whos responsible for the money in that register... Ohh that would be me! I felt like the place was clicked off and there was definately favoritism going on. How can a manager allow another red shirt whos on the same level as me dictate to me what I need to or need not to do when hes only been there 2 months? How can a coworker decide for me that were switching locations or shifts? Why when I approached the manager to talk about an issue I was dismissed? How can you tell someone to be at work a certain time and the manager is an hour late to let you in the building so u lose an hours pay, then throw 50 keys at you and tell u to open when the keys arent labled and you werent trained how to open or operate the food machines? Why do they schedule you for hours that are not in your availability sheet and then tell you your mandated to work that shift or your getting written up. This place is a disgrace! Theres racial discrimination all over, lack of good judgement and rules. The management is a joke! The employees are a disgrace! And from what ive been told a few people got written up for money missing from their registers and in reality the managers were pocketing it. Arent they supposed to count your drawer before you leave? I decided I wasnt going back today until I spoke to corporate and the funny part is I cant find a number for them anywhere. All I want is to be transfered and these ppl investigated. Its not fair its unjust and its illegal. If anyone has any info please pass it along

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Johnvaz11
Bronx, US
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Jun 14, 2013 10:18 pm EDT

I know this post is very old but do you have a update on the situation thank you!

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
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Feb 15, 2010 1:39 am EST

Damn... Sounds like a real [censored] hole. Don't give up on this though - the only way something is going to change is if somebody brings it up. What's the worst that can happen? You get fired? Oh well, you can find a better job really quick...

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On January 18, 2010 I took by grand daughters to see The Spy Next Door at 13:20 in theater 14. We arrived early and choose our seats. While I went to the concession stand one of your employees made by grand chidren move and gave away my seat after being informed it was taken. When I arrived back the person refused to move and your manger made no attempt to...

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AMC Theatres no heat harvard sq church street

Saturday 12/19 2:15 show theater #1 No heat. Asked manager to put on
heat. it was on only five minutes. I left very cold and sick with my
girlfriend.
the movie was : " did you hear about the morgans?" . maybe 40 tix sold.
However upstairs the theater that "Avatar" was playing in was toastie warm.
If it is not good $$$$ to heat a theater when only a few tickets are sold then
give people heat or money back.
It was such an insult to sit two hours with coat and sweater to try to keep warm.
I am notifying the Cambridge Health and Mass Dept of Health about
this since this is terrible to do to people on a cold winter day.
Also, I may seek damages.
What terrible business decisions such as this.
[protected]@yahoo.com

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AMC Theatres customer service

Today, 11/27/2009, we purchased tickets online for "The Blind Side" viewing of the movie of 8:20 PM at AMC Theater Firewheel in Garland Texas. We purchased our tickets at 11:14 AM. So, we show up at the theater and get our tickets with our confirmation number about an hour and a half early. We walk into the theater and are told to go to theater number 13. Low and behold, the entire theater is full. There was a seat here and there, but no more than 3 total. We had 7. We did not have a problem splitting up, but we all needed to be in the movie and there was not enough seats. Not only that, there was at least 30 other people there that did not get seats either. So, the employees totally did not care at all when we told them that they sold way too many tickets for that movie. They told us that we could go get in the line for the other showing of the movie in theater number 10. Only thing is, there was already at least 300 people in that line. They did not want to accomodate us in the least. The 30 plus of us were just SOL. Totally dumbfounded by their customer service. They just informed all of us that we could just get our money back and leave. They are the ones who screwed up, not us. Who on earth overbooks a theater? I have the answer, just a bunch of idiots trying to act like they have a clue what is going on, but actually don't. Very sad that AMC doesn't care about their customers at all!

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geron
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Oct 26, 2010 12:25 am EDT

Find that hard to believe. I used to work in a movie theater and trust me...I have no interest in their continued existance, but, I am going to guess, it would be impossible for them to overbook a theater. The only thing that coiuld have happened would be that some people bought tickets for another film, but went into that movie instead. They could have had staff watching that particular theater to stop that from happening, but then AMC would go out of business on staffing costs in a hurry if they start that policy. Again I realy don't care about that industry at all and if it goes down...Great!

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AMC Theatres bad service

AMC Theater in Edina, MN would not sell me a small coke unless I bought a small popcorn. I had already requested a medium popcorn and they said I could only get a small coke if I ordered a small popcorn. So I purchased the medium coke and it was the worst I've ever had. I couldn't even tell if it was diet or regular. I will never buy a medium popcorn or coke there again. Just sayin...

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AMCsucks
US
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Feb 03, 2018 1:45 pm EST
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Good Afternoon,

I need to let you know about the inhuman service given by Eddy, a young Asian male, the manager at the AMC Kabuki on Post St. in San Francisco on 02/03/18 at 11:156am. I never got an e-mail confirmation nor a text after I purchased my ticket on Wednesday, so I drove to the theater today to make sure I have my tickets and seats before any remaining seats sell out. I walked up to the theater, at 11:15am, and an employee was waiting at the front of the theater to enter, too. As the manager let his co-worker in, the co-worker asked the manager to help me: I told him my challenge. The manager was incredibly RUDE, IMPATIENT, DISRESPECTFUL, and gave a COULDN'T GIVE A DAMN ATTITUDE. I asked him if he could check on the computer for my tickets against my credit card. He said, "NO." Not even an "I'm sorry." Just, "NO." and then began to close the glass door on me.
As he did, I asked, "What time can I come back." And he looked at me but continued to close the door. Really? What could be more important that helping a guest? This young man is not going to have much success in life. AMC should fire him.

How the mighty and once noble Sundance Kabuki Theater has fallen to terrible customer service under AMC's new ownership. What a head-hanging shame. He represents YOUR COMPANY and, as Director of Rooms, of the hotel right next door, we will no longer send our guest to your now ghetto theater.

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AMC Theatres movie theater

Movie goers in St. Mary’s County are treated
like second class citizens

First of all, the marquee is so ancient looking, inside broken and uncomfortable seats, inconsistent volume control, small screens, slippery floors, few movie choices and old, stained carpets... That is what movie goers in Lexington Park are subjected to. It is not even a matter of choice. The only movie theater here, in this County, is so out of date that the new high definition movies are not shown. I have to drive an hour so up the road to Charles County, Anne Arundel County or Prince George’s County just to see the latest films in a theater which provides its audience with comfort and the latest in seating and technology.

What gives? Why do the movie patrons here put up with such deplorable conditions? And to top it off……the popcorn is often stale or too salty!

How long do we, here in The County, have to wait to be treated like first class movie patrons?

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About AMC Theatres

AMC Theatres operates a chain of movie theaters across the United States. They offer a variety of films, from blockbuster releases to independent features. Patrons can enjoy enhanced experiences with IMAX and Dolby Cinema, and select locations provide dine-in service. AMC also offers a loyalty program, AMC Stubs, for frequent moviegoers.

Overview of AMC Theatres complaint handling

AMC Theatres reviews first appeared on Complaints Board on Jul 2, 2008. The latest review Ticket taker was posted on Jan 26, 2025. The latest complaint IMAX screening was resolved on Jul 17, 2023. AMC Theatres has an average consumer rating of 1 stars from 434 reviews. AMC Theatres has resolved 30 complaints.
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  1. AMC Theatres Contacts

  2. AMC Theatres phone numbers
    +1 (888) 440-4262
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    +1 (877) 262-4450
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    +1 (888) 562-4262
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    AMC Stubs Member
    +1 (913) 213-2000
    +1 (913) 213-2000
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    Theatre Support Center
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  3. AMC Theatres emails
  4. AMC Theatres address
    11500 Ash Street, Leawood, Kansas, 66211, United States
  5. AMC Theatres social media
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