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AMC Theatres Customer Care Service

AMC Entertainment Inc.

P.O. Box 725489
United States - 31139-9923

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AMC Theatres Complaints & Reviews

AMC Theatres / Concession prices

Jeffjjjjj on Feb 18, 2017
As I'm sure all of you reading this realize that after buying popcorn and a drink at theater you need to get a second mortgage. Well while taking two nephews (one who is autistic) and a niece to see Lego batman we were getting things for the movie. My one nephew doesn't drunk sodas so we...

AMC Theatres / AMC Randhurst 12 - Stubs card poor service

Dwayne EB on Jan 28, 2017
Me and my wife went to see a movie at AMC Randhurst 12 on January 28th, 2017. There were two ticket purchasing lines, one for Stubs members and one for non-stubs members. There were two cashiers. We waited patiently in the Stubs line and watched 2 different customers go to one attendant...

AMC Theatres / Rude behaviour of two amc theatre staff

Cheryl on Jan 24, 2017
To Whom It May Concern: I am writing to make a complaint. AMC are theatres of very good repute. It is known for great customer service, but recently, we came across disappointment with two of your employees. This is a complaint about the horrible service treatment that my husband and I...

Amc Theaters / Ticketing

eddythomas on Jan 13, 2017
I went to the amc regency 24 in jacksonville, fl 32225 to see a movie on 8 january 2017, using a set of coke rewards tickets. I was informed by a rather obnoxious ticketing agent that I could not use the rewards ticket to see the movie "rouge one" as it was a premium movie; cash or credit...

AMC Theatres / Reserved seating policy

Bobby212ac on Dec 10, 2016
In New York City, the AMC theaters are all reserved seating all the time. But how do you know where you want to sit until you're in the theater? We went to a mid-afternoon weekday showing, so it wasn't going to get crowded. Why did we have to choose reserved seats? We did, but when we got...

AMC Theatres / Harassment from manager

Reviewer41886 on Feb 20, 2016
A few employees file a complaint with the AMC Theatres HR Department and they told us they are doing the investigation after two months they told us actions will be taken and noting happen after 30 days these employees are still working there the GM told the Managers no one is getting...

AMC Theatre / Promotions

Reviewer98481 on Jan 12, 2016
I know someone who has recently gotten terminated because while they were bartending they had a secret shopper visit the facility and their ID was not checked which is an automatic termination that's understood but, when you get promotes to a new position you are supposed to be...

Amc Theaters / Employment/Pricing

Reviewer63246 on Dec 27, 2015
Where do I start? I have been working for AMC for years, and, I love it there. I really do. But, I feel as though the staff is underappreciated. Let me tell you why. First of all. We still get paid minimum wage. On a slow day, we deal with a minimum of 2, 000 to 3, 000 people. And, that i...

Amc Theaters / Closed Caption

Reviewer32922 on Dec 19, 2015
11/27/15 12/03/15 12/19/15 I have the movie ticket receipts Closed Caption Device Each time we went to the movies and the closed caption device never work. We had to leave each time and we're so disappointed. Wasting our gas and the cost of the food we bought. We love the AMC Theater and...

Amc Theaters / Not being served a drink

marathon mom on Sep 13, 2015
I went in with my kids to see a movie --- the day before I hiked Pikes Peak in Colorado for spinal cord injuries to raise funds. My ID was left in my backpack - when I went to the bar to order a drink they asked for my ID and I said "darn it - must have left in my backpack from hike...

Amctheaters.com / Don't renew, because I can't log into my account

gghost on Jul 15, 2015
I subscribed for the website www.amctheaters.com one year ago. It worked great, but each year I needed to renew the subscription. I went to the website and pressed “renew”, but after this the access to my account was cancelled. The website showed that the user name or password...

Amc Theater / No preparedness in an emergency

R. Yzaguirre on Mar 17, 2014
The purpose of this letter is to inform you of some serious and concerning gaps in your theaters’ emergency management procedures. On Monday, March 10, 2014, I took my family to your Framingham, Massachusetts theater to see the movie “Peabody and Mr. Sherman”. About 40 minute...

Amc Theater / Attitude

KailynFernandez on Jul 19, 2013
My sister and I were waiting on a long line to see the "Conjuring" and I as we approached the window we were provided with the assistants of "Keyshawna" and I haven't even stepped to the window and already was given a dirty look, my sister and I approached with a smile ! Then, we told...

AMC Theatre Clearview / Movie interrupted/ poor customer service

Glenika Dollis on May 5, 2013
My husband and I brought our 2 kids to see Ironman 3 and the movie was interrupted twice. After the first interruption we decided to stay and give the theatre another shot but once the movie was interrupted again we decided to take the refund that was offered by the theaters employee...

Amc Theater Merchants Crossings 16 / Rude manager and no apology

tmisky on Feb 1, 2013
My wife and I went to a movie (The Life Of Pi) for an 11:15 am showing on Feb. 1, 2013. Approximately 10 other people there. The movie was delayed and someone came in and said they didn't have the key to start the movie but it should be starting soon. They came back in several more time...

Amc Theaters / Pay

Kmkwade on Jan 31, 2013
Hello my name is Katie Kovac I have been working for amc for a short period of time but have already experienced a bunch of shady things that go on there. I am a server at a d.i.t. ( dine in theatre) and this first thing that happened was my paycheck I did not get my first check until a...

Amc Theaters / bad ticket sale policy

rd350c on Jan 17, 2013
Last night I attempted to get tickets for the Oscar Showcase event at the Loews AMC Theater in Homestead, PA. Like many repeat attendees, I had called customer relations repeatedly until I was told that they would go on sale at “6:00pm on January 16.” When I got to the theater...

Amc Theaters / Giving out the wrong ticket - repeatedly

Kblake123 on Jan 1, 2013
Over the last several days AMC theaters have been handing out the wrong ticket stubs. You walk up to the window, tell them the movie and time. They give you your total, you pay, get your tickets and walk away. Only to discover that you received tickets for "The Hobbit". This has been...

Amc Theater- Stub Rewards / Did not honor rewards

Disappointed loyal guest on Dec 18, 2012
AMC does not honor rewards! I earned rewards and went to use them the ticket cashier said there were no rewards available. I called the 800 number and was sent to the website to file a complaint. I received an email stating the rewards had expired. I tried to reply to the email stating...

AMC Theatres / harassment by maanager

andrew ginn on May 25, 2012
was harassed by night mgr james about charging my phones i go to movies there a lot resented being hassled and then by balt county police while i was still removing charging my phones shouldnt have been big deal on fri may 25 midnight noone ever said anything before have gone to thatre...

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