AMC Theatres
Reviews and Complaints

Imagine stepping into a world of cinematic wonder, where each visit promises an immersive journey through the magic of storytelling. At AMC Theaters, you'll find a blend of comfort, quality, and entertainment that sets the stage for unforgettable movie moments. While some reviews may highlight occasional technical hiccups or service lapses, the majority echo the sentiment of a delightful movie experience. From the aroma of freshly popped popcorn to the cozy seats that invite you to settle in, AMC Theaters strives to create a welcoming atmosphere for movie buffs of all kinds. Whether you seek the thrill of a blockbuster or the charm of an indie gem, AMC Theaters stands ready to whisk you away into the world of cinema magic. So, why not treat yourself to a cinematic escape at your local AMC Theater and let the silver screen enchant you?

I have been going to the AMC Dine In Coral Ridge 10, Fort Lauderdale since it opened many years ago. I am a resident and local business owner (38 years). I went to see the Color Purple last evening and walked in to a disaster of a movie theater. What a shame and disgrace that your management does not keep up with its cleanliness and fix the broken seats. The arm rest was broken off my seat and I noticed other chairs to have the same issue. My seat was wet and was not cleaned properly. I wanted to change seats and noticed many other seats were wet and dirty. I had to wipe down my seat with a paper towel and soap from the men's bathroom before sitting on it. I noticed other people coming in across from us and they also had to wipe down their seats as well. The cushioning in the seats were all compressed and worn out. The vinyl was all cracked. There was a urine and putrid - musty smell throughout the theater and it was also disgusting.

I cannot believe that AMC permits this to happen with their movie theaters in high volume and populated cities. My back was breaking from the poorly cushioned and worn out seating after watching this 2+ hour movie.

I remember a few years ago when AMC installed the new Dine In experience with plush seats. The theater was immaculate back then and everyone I know went and enjoyed their experience. It is sad to see that the AMC experience at least in this Fort Lauderdale theater turned into a dump. I am so disappointed...I had higher expectations for AMC and now I will hesitate to go back to this theater until they clean up their act. I believe it is in the very poor management working in this establishment. Everything in business starts at the management level and how they take care of their business.

When I go to a movie theater in Boca Raton they are immaculate and well maintained.

I am so very disappointed in AMC for letting this happen to this movie theater that is in my neighborhood.

Regards,

A customer,

Mark Silver

www.argentidesignerjewelers.com

[protected]@aol.com

[protected]

We go to the AMC theatre in Homestead Pa (Waterfront) frequently. Overall, there are a number of issues such as the seats, the rest rooms and the cleanliness. We go because of its convenient location. That said the main reason for this complaint is an African American older woman with a chip on her shoulder. She repeatedly is rude to us if not in her dismissive and at times abrasive body language but in her tone and the way she talks. Sadly, she may not know any better which isn't our problem. She either needs to be trained to do better or let go of. We don't wish our movie experience to be tainted by her rude behavior. Thanks.

The AMC theater in Conyers Ga, has twice treated me and my son disrespectfully , first the cashier was texting and completely ignored us then after standing in the AMC stubs line that is roped off they took almost all the non AMC stubs members first before us , why is the Conyers Ga AMC location not honoring the stubs members that pay extra not to have to wait in line , the only nice employees are the white employees , if something does not change I will have to frequent another Theater . Also when you buy food online and give pick up time the food should be on the pick up shelf so you do not have to wait .

I had order some food after the movie started so I miss some off the movie I pay with my

Debit card and I return to my seat I never received my food l,

After movie I got told it will be back in my card it being a week I haven’t hit anything back,

The Manager told me

I will I haven’t .

So I just started working at AMC THEATERS like 2 weeks ago upon Hiring I let them know I had a disorder and they were fine with it I have a sleeping disorder specifically call Narcolepsy but it's accompanied by cataplexy thi gs are going good u till I fell asleep in the break room a couple of nights ago then that day I received 1 write up about it the next day everyone is treating bad and ignoring me but regardless I'm happy person so I continue with my own business a lady comes up yelling in my face about a ticket my supervisor gave her that was past showtime on my screen I couldn't handle it so I let my shift leader get her and then the next day I'm fired they started treating me different ever since I told them about my disorder and got it in writing from my doctor and also they over heard a convo between me and my brother about me being able to go to sleep if I need to bc of my disorder and all especially since they had the paper saying that's what would happen ever since I gave them that official paper they started getting me for little things I received no warning about other complaints because everyone loves me so I don't understand why I'm fired for.something so insolent when I did nothing g wrong I let someone else handle it

I bought tickets to see Dune in IMAX at AMC dine in Rio for today 3/3/24 at 12 pm.My order number was [protected] . The audio on the movie was broken as there were no voices. The staff was not able to fix the movie and we all sat there for 15 minutes wondering if they would restart it. No one alerted us to the fact that the movie would not be fixed until we left and went to the front. We were given a guest pass to see another movie. The guest pass says that there will be an extra fee for IMAX which is ridiculous. We were not offered a refund. With the system on the app there is no way to explain this situation to get an IMAX ticket to reserve seats. The employee in charge of projection didn’t even know how to stop the movie. The manager did their best but they were clearly understaffed and ill prepared for a situation like this.

On Saturday, January 20, 2024, my date and I went to see "Anybody But You" at 4:45 PM in Montgomery Alabama theatre 3. We paid $50 for two tickets, a large popcorn and 2 large drinks. The theatre and my nose was freezing the entire time. I kept on my jacket (and luckily had my gloves in my purse I put on) the entire time. About 8 people came in to watch the movie we were attending with blankets. I wanted to try to buy one from a couple it was so cold. I went to the front desk twice to inform them of the freezing temperature and ask that they adjust the temperature to make it warmer. I heard the employee tell the Manager (a black male) on duty and said he would.

No telling what the bill is for running the air like that in the theatre. It was ridiculous for us to pay that kind of money to go on a date in hopes of enjoying a movie with popcorn and drinks yet to freeze and be that uncomfortable. I am 52 years old and never in my entire life have I been so uncomfortable and miserable in a movie theatre before. My date kept asking if I wanted to leave but I did not want to waste the money he paid and not see the movie. There is not much to do in Montgomery. Please address this problem.

The refillable popcorn buckets sold each year that are good from Jan 1 to Dec 31 in the year that they are purchased are not usable at all locations. Some AMC theater locations do not accept these popcorn buckets and do not even have an option on the till for purchasing or using them. This fact is not indicated anywhere on the bucket or in the advertising for such, deceiving the customer into believing they are usable anywhere. Fraudulent advertising. Bought a Stubs Alist pass with my local AMC thinking I could also use my popcorn bucket there, but was told they don't accept the bucket at my location by my location.

I have two AMC gift cards for $25.00 each. On 1/7/24 I went to AMC Theatres Mountainside, NJ with the intent of using my gift cards. I was informed that the gift cards I wanted to use were old and no longer valid as explained to me by the theater management. Thus, I had to pay cash to see the movie. The two card numbers are listed as follows: [protected] and [protected]. I would like to get replacement gift cards moving forward. The two cards in question specifically state that the card has no expiration date. Please forward current gift cards to me as soon as possible. My name is Robert E Smith Jr, 701 Greenbrook Road, North Plainfield, NJ 07063. Cell [protected], email: [protected]@yahoo.com. I appreciate your prompt response.

Somebody used my fathers debit card and stole $80.90 from his account. We talked to the bank and recorded it as fraud as my dad is 90 and doesn't even go to the movies! I want that money refunded back to my father! The date was 11/19/2023. The money was taken from my father's debit card, from his checking account at a bank. He did not authorize this and he doesn't go to movie theaters! Fcfcu called us about it as fraud prevention.

I have been an AMC Stubbs Premiere member since 2012. Today I went to AMC Arrowhead to see Hocus Pocus with my daughter at the 2:30 pm showing. The condition of the theater was appalling and frankly unbelievably disgusting to me. The seats are not only worn but have huge rips in the seat backs. Who knows what unsanitary bugs or dirt is hiding in there. This has been my favorite theater for years but to be honest with you I am not sure I will continue to patronize this theater. My suggestion would be to close the viewing areas until you complete a renovation and open them backup as it is completed.

I enjoin going to see movies in the Big Screen. The problem now is that people are using cell phones, instead of watching the movie, and ruining it for people in the theater. We visited the AmC in Monterey Park often.

to see the movie about the haunting in Venice which being a mystery you need the audience to be quiet.

The people in front of us didn't stop using there cell phones, which, we had to compliant, and loose time from the Movie.

The Wifi needs to be turned off in all theaters or take cell phones at the door.

People need to know there going to see a movie not using there cell phones and interrupting the movie.

Thank you

Please respond

[protected]

Steve Acevedo

Monterey Park

Went to watch a n Indian movie last night 09/09/2023. Cinemark Century, 1500 N Shoreline, Mountain View , they have such disgusting seats. AlLL seats in theatre no. 14 are worn out, arm rests are so frayed, rough and uncomfortable , not to mention sooo unhygienic The manager argued that they get the seats sanitized… which is a lie coz when i walked in the guy was still sweeping and collecting garbage from seats so when do they disinfect ?

In all fairness , I complained and they gave me 2 free tickets and let us watch this one for free but still how is this acceptable ? My arms were chafing the entire 2.5 hrs , the only reason i watched was my friend drove from 45 mins away to come watch with me and we didnt wanna waste the evening… still Disgusted ..! Would they have done this with American folks … i wonder!

We (wife and myself) went to your Movie House in Baton Rouge, LA on 08/27/2023 around 1843 hours. Tried to see the Meg-2. Was asked to leave before the movie was was done because of an incident the happened either in the lobby or the parking lot. There were several Deputies and Police Officers on the scene and they came in and cleared out everyone (the whole building). Tried to get a refund that night, but the lady I was directed to said to come back the next day for a refund.

Ticket Stubs - [protected] - A-10

[protected] - A-11

On a personal note: Your security officers SUCKS!

Inside the theater there were kids running up and down the isles, playing on their cell phones and some child (teenager) was hollering and screaming during the movie. NO security came around to even see if the kids were misbehaving. The entire establishment was filled predominantly with UNSUPERVISED kids. Your place was used as a baby sitting establishment for these unruly kids.

Also, when you make people leave it would be wise to make sure the cops and security vehicles are not blocking the the departure routes. I had to ask two of your security officers to stop blocking the damn road because the were holding a conversation. All the driver had to do was pull to the side of the road so the out going traffic could leave. It was a total cluster [censored] with the officers who really did not do anything from what I could see. Just standing around blocking the entrance to the theater. No crowd control. There were cluster of different kids (mob) throughout the parking lot, a potential for another incident!

My contact info is: Robert Walker

4424 Mohican St.

Baton Rouge, LA 70805

email - [protected]@hotmail.com

Phone - [protected]

Cell - [protected] (Wife's)

date 8/22/2023,AMC WAYNE LOCATION,NEW JERSEY 07470

movie watched Rocky aur Rani...audi 10; 2:00pm show,tkt conf [protected]

Popcorn- Initially got stale cold non crispy stuff, upon complaining fresh popcorn was prepared with 12minute of standing over counter missing movie...then popcorn that got handed over were non salted ,blanded ,horrible stuff...pathetic service ever experienced!

Drink - Coke dispenser - Out of stock for original coke flavour, only "iced coke" dispensar working!

Instead of repeated complaints I finally decided to watch movie instead!

By the end of movie i contacted the manager, who offered refill / refund but that is not my idea of getting it.more valuable was my time time and missed movie, wasted energy ,time n money!

Will never order food/drink at this location !

Hope my complaint will be looked into seriously n save other customers!

best,

anu aggarwal

Due to water on the bathroom floor my cane slipped out from under me. By pure luck I was able to twist my back and catch myself on a black box sticking out of the wall as a man grabbed my left armed keeping me from hitting the floor. Due to a reason back surgery ( my vertebrates were fused together from t10 to the s1 bone making them one bone.) If I would have hit the floor I would have to been rush to emergency room and hospital stay. As I Saudi did not hit the floor but turn my back t catch my self with the help of the men that caught me ,my pain level went from a 2.5 to bout a 7. It been 4 days and my back have gotten little better may pain level 6.5. I see a doctor tomorrow and since it a VA doctor I hope he can order x rays to see if any permanent damage was done. ( I'm a 100 percent disable veteran but my surgery was done at university hosital .) ill probably need to have the VA schedule an appoint with them. But because of AMC I am in much more pain then I should be and if I find out it was permanent I will get my lawyer involved , if my back did not do permanent when I fell against the black box then it your responds as to if I call my lawyer. By the way when I told the manager (a very young kid ) all he said is we can get the bath room cleaned. Not a word like are you ok sir, should I call an ambulance AR even a simple WE ARE SORRY SIR. Absolutely no interest in how bad I was hurt. My name is Anthony Lester my phone number is [protected] please get back with me asap or Thursday I'm calling in my lawyer

Good morning,

Hope this email finds you well. I am reaching out in regards to an issue I'm having retrieving a refund I am owed. On August 1st, 2023 I purchased three tickets for Teenage Mutant Ninja Turtles: Mutant Mania for a 7:15pm show. Some time later we changed our minds and decided to go to the Barbie movie instead. I requested a refund Order #: [protected] Ticket Conf#:[protected] Purchase Date: August 1, 2023, the refund was processed and the message said it would be seven business days until the refund would be credited back to my account. I attempted to go back into the account several times since then to check the status but now the system is saying my order number is invalid. I have screen-shots and email showing that, that is the correct order number and no refund has been received.

I have not received any money credited back to my account as of today, August 17th, 2023. I tried to call customer service but the automated voice said there is no one reachable by phone and hung up on me. If someone could please reply to this email with what the next steps are going to be to resolve this issue.