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AMC Theatres / AMC Entertainment Holdings Complaints & Reviews

AMC Theatres / AMC Entertainment Holdings / late movie start

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Rachael Wallace on Nov 28, 2018

Last night I went to see Fantastic Beasts at one of your imax theaters in Lawton, ok. The screen remained blank for 40 minutes after the movie was supposed to start. When we went to go tell someone, the first thing the employee said was "oh shit" and promised to skip the previews. I am...

AMC Theatres / AMC Entertainment Holdings / customer service

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Marloann Ryan on Nov 24, 2018

My family and I went to mission valley AMC about 9:45 PM on Friday November 23 2018 we are A list members so go to the Alist line and waitimg for our turn to go the ticket window there was only one girl at the box office I know she was very busy but she kept on calling people from the...

AMC Theatres / AMC Entertainment Holdings / ticket purchase

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Judy J Stephens on Nov 23, 2018

On November 23 I took my granddaughter to the 1:00 showing of "The Nutcracker…" We arrived 30 minutes before the showing. There were no ticket windows open so everyone had to purchase tickets at the concession stand. There were only 4 of 8 registers open with 18 movies showing. We stood in...

AMC Theatres / AMC Entertainment Holdings / theater closing 15 minutes after the last show but won't let me in because I was there 20 minutes after the last show

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insite7 on Oct 31, 2018

On October 29, 2018 I tried to go see a 9PM movie at the Carmike Theater. I have a special needs child so its always a challenge getting a sitter. I was not able to leave until 9PM so I end up getting to my favorite movie theater at 9:20pm. I rarely go to the movies but I had a pass that...

AMC Theatres / AMC Entertainment Holdings / unethical behavior and contamination

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Tangela Baker on Sep 22, 2018

I recently had date night with my 2 children, all together it was 4 of us. We normally would go to amc in spring location but due to our recent move we are now frequent goers to the amc deerbrook location. However on a previous visit which was 09/18/2018 my partner and I went to see the...

AMC Theatres / AMC Entertainment Holdings / a-list membership-unethical behavior; scam; corporate fraud

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evyanh2o on Aug 20, 2018

I was attempting to purchase tickets to a movie Monday, August 20th through the AMC app. It prompted me for payment information and I clicked on what was thought to be my credit card when it was really the A-LIST membership. I thought I was clicking the box to agree to using my credit card...

AMC Theatres / AMC Entertainment Holdings / tickets/seat

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Nick11 on Aug 19, 2018

Location afton dr in columbia sc last 6 time I been their only 2 times was I able to hear the movies and it was address somewhat but this time I was told to pick a seat in green and Thames I was told I can't pick those seat since so.eone lost their reserves seat and got those I told them...

AMC Theatres / AMC Entertainment Holdings / pricing policy

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Joe Mc on Aug 13, 2018

Your web site advertised a show as being a "Standard" format, when we arrived at the theater we were told they wanted us to pay a $5 up charge per ticket because it had Dolby sound. Which we were told was not Standard? This happened on 7 Aug 18 at the Arapahoe 16 theater in Aurora, CO for the...

AMC Theatres / AMC Entertainment Holdings / treatment of employees

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Jenny4um on Jul 7, 2018

Last night I was at the Tamiami location and I was very upset by something I witnessed. While standing in the concession line, one of the managers began reprimanding and belittling an employee in front of an entire crowd of people. It appeared that he was upset at her for opening a cash...

AMC Theatres / AMC Entertainment Holdings / seats, screen not working

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Lisa wigginton on Jun 24, 2018

Arriving at the theater first show of the day the seats are dirty. Trash in the drink trays. Screen was not fixed to see previews. Was sitting in seats for 15 mins and still no employee in sight . I needed to go search for manager who I showed pictures too and explained the issues, hi...

AMC Theatres / AMC Entertainment Holdings / complaint about products and services

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Nishirandall on Jun 22, 2018

I joined AMC stubs premium today. I bought tickets for me and my husband to see Jurassic World. We go to the theater and bought popcorn and soda. The popcorn was extremely salty so we had to get another refill and dump out the first one. The popcorn was horrible and extremely salty. All...

AMC Theatres / AMC Entertainment Holdings / unethical behavior

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Evelyn Hewett on Jun 6, 2018

June 5, 2018 I have always preferred AMC Regency (Jacksonville, FL) over every other theatre as I have always found it accommodating and enjoyable. This date, a friend and I decided to watch "Adrift".. Since I am an AMC Stubs holder (and pay patronage to AMC Regency), I always renew. One of...

AMC Theatres / AMC Entertainment Holdings / stubs refillable popcorn bucket

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Lindsay rbraun on Jun 2, 2018

We paid the 4.99+ tax for our refill and they would not let us get our second free refill during the movie! They were rude when we took it up there and acted bothered by the request I tried to show them the bucket even says it... free refill same day the manager said no we won't refill it...

AMC Theatres / AMC Entertainment Holdings / unpleasant experience at amc security

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Candiced21 on Mar 19, 2018

On Saturday March 17th, my daughter and I went to the AMC theater located at Security Square Mall. We were seeing the movie a Wrinkle in Time showing at 7:15pm. We were seated in F17-18. About 35mins into the movie a group of Teenagers about 10 or 12 entered the theater and were standing...

AMC Theatres / AMC Entertainment Holdings / they never showed up to address the issue

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Charles Butler on Mar 12, 2018

Samer, Customer Service March 10, 2018, Saturday Time 7:45 p.m. During the movie Gringo, in studio 5, seat E4. I left my seat and food to speak to the managers and found an usher. She called over the radio to ask a manager to come to the theater and speak to the people in E1 and E2. They...

AMC Theatres / AMC Entertainment Holdings / service fees

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madw on Feb 26, 2018

AMC confrimation# - 0859399417.3 - I wanted to purchase tickets in advance for The Black Panther and called the theater for tickets last week. They told me that I could do this online and If was a Stubs member for either Stubs Free or Stubs Premium, I could have the fees waived. On 2/25/18...

AMC Theatres / AMC Entertainment Holdings / bad customer service

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k19t17 on Feb 21, 2018

I visited AMC 8 Streets of St. Charles, Missouri today. I purchased my ticket in advance so I just used the auto machine to get my ticket and go get snacks. I was in the Premier Line and waited patiently while the cashier waited on at least 3 customers knowing I was standing there. When I...

AMC Theatres / AMC Entertainment Holdings / gift card theft

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Doema on Feb 15, 2018

> >This is a copy of an email I sent to AMC in early January: "> I visited the AMC theater in Apple > Valley California with my 2 children on 1/13/18. I was > attempting to use 4 gift cards to have a special night with > them watching "The Greatest Showman". Unfortunately it > turned into an...

AMC Theatres / AMC Entertainment Holdings / eddy - manager at amc kabuki san francisco

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AMCsucks on Feb 3, 2018

Good Afternoon, I need to let you know about the inhuman service given by Eddy, a young Asian male, the manager at the AMC Kabuki on Post St.in San Francisco on 02/03/18 at 11:156am. I never got an e-mail confirmation nor a text after I purchased my ticket on Wednesday, so I drove to the...

AMC Theatres / AMC Entertainment Holdings / troublemaker

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Alice Assaad on Jan 16, 2018

Dear customers, We don't like that AMC boy coming to our house anymore. Nobody likes him. And we have done talking with sherrifs. And he got caught already. And we are not aloud boys to come to girls house to do sex. Because we are all living with girls. And no boys could come any days they...