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AMC Theatres / AMC Entertainment Holdings Customer Care Service

AMC Entertainment Holdings, Inc.

P.O. Box 725489
Atlanta
Georgia
United States - 31139-9923

Customer Support Phone Numbers

Phone:
+1 888 440 4262(Assistance) 13 7
+1 877 262 4450(Feedback) 2 1
+1 888 562 4262(AMC Stubs Member) 0 1
+1 913 213 2000(Theatre Support Center) 0 0
 

AMC Theatres / AMC Entertainment Holdings Complaints & Reviews

AMC Theatres / AMC Entertainment Holdings / movie "it" sound went out

Ca
Carolinacr1 on Sep 11, 2017
My fiancé and I came to the last showing of "IT" last night at 11:05pm at the South Bay Galleria location in CA. We paid a decent amount for the Dolby theater and the sound went out for about 5 minutes. We are both upset and were going to ask for a refund and the booths were closed. We also...

AMC Theatres / AMC Entertainment Holdings / purchased tickets of a closed amc location from the official site

Zh
Zhuoling Shi on Sep 8, 2017
I purchased 2 tickets for Dunkirk in the 890 Broadway amc theatre through the amc official site today. When the movie is about to start, the 2 of us arrived at the theatre only to find that it's closed. However we have already paid for our tickets so we called both the theatre and the...

AMC Theatres / AMC Entertainment Holdings / yelling at customer

Na
NathanLEE on Sep 4, 2017
To whom it may concern, Yesterday (9/3) at the AMC North Point 12 movie theater located at Alpharetta, GA. I was there with my wife and two sons for Dunkirk 5:30 show. It was 5:23 when I asked 3 adult tickets and 1 child ticket at the ticket window (window located at far right). He gave...

AMC Theatres / AMC Entertainment Holdings / starplex movie theater in corpus christi

Ha
Havens9690 on Aug 12, 2017
Hi I recently visited starplex movie theater in corpus Christi and after purchasing 40 dollars in tickets and food /snacks after watching half our movie we hear rats running around under our feet we got up and left did not get to watch our movie that was just horrible or attempt to finish...

AMC Theatres / AMC Entertainment Holdings / customer service

Na
Nateesha Malcolm on Aug 4, 2017
Good evening, To whom this may concern, I visited the amc movie theatre in plymouth meeting, PA. While buying snacks for our movie. Customer service was so awful. We received cold popcorn and also they had to keep asking me what I ordered after I gave them my reciept . When I expressed to...

AMC Theatres / AMC Entertainment Holdings / manager.

Fo
Formeremploye308591 on Jun 22, 2017
There is a manager who is constantly making sexual advancements towards females who just barely turned 18 and or 17. He has asked me if I wanted to go back to his apartment with a fellow coworker late night hours. And also ask for our personal our personal information such as our snapchat...

AMC Theatres / AMC Entertainment Holdings / employees cussing at customers

Br
BrittyBoo on Jun 16, 2017
I went to see a movie with my boyfriend and when we were leaving we were confronted by an employee and he cussed at me to pick up my own trash which I did and saying it's not his job to clean up after people, but being previously employed by a movie theater I know it is the job of the...

AMC Theatres / manager amc 24 arizona center

My
mychelle bell on May 22, 2017
I purchased dinner from a neighboring restaurant. When we approached the box office to purchase our tickets the employee informed us that the food could not be brought inside. I told him thanks for letting me know but I intended on taking the food back to my car. The evening manager said...

AMC Theatres / public affection between amc manager and customer.

Le
Lezzi on May 20, 2017
I was fixing my drinks and noticed a female manager walk out of what appeared to be the managers office at AMC Cinema 6 in Dothan, AL with a female, non AMC employee and then publicly kissed in a common area. I found this offense and unprofessional. I have also heard complaints from the...

AMC Theatres / amc ahwatukee 4915 e ray rd phx az 85044

Ss
Sspen on May 7, 2017
My husband and I went to the AMC Ahwatukee Theatre on Saturday, 5/6 hoping to see Get Out at the 7:30 pm showing. We were there at 7:15 pm. When we went to the kiosk to pay and choose our seats, the only time listed was for 10:00 pm. We questioned if the show was sold out. The customer...

AMC Theatres / technical issues

Un
Unhappy with AMC on Apr 29, 2017
The AMC Theatre in Westminster, Colorado, at The Promenade, is having technical issues with the screens going blank mid-movie. The staff attempts to fix it by skipping ahead, rather than rewinding to the spot it stopped, causing a gap in the movie. Movie-goers left in irritation. AMC'...

AMC Theatres / unethical/unprofessional behavior

Fo
FormerCustomer_ on Apr 4, 2017
BEWARE! I've seen on more than 2 occasions that the AMC Theatre at Stonecrest Mall, Lithonia GA uses the same brooms they sweep around the bathroom floors, outside halls and in theatres to clean the POPCORN machine! I've complained but witnessed it again. The managers seem to be okay with...

AMC Theatres / free beauty and the beast pin

Ma
Mayra silva on Mar 20, 2017
I am a stubs member and I got notified thru the app that if we watched the beauty and the beast on opening weekend in Dolby theatre we would receive a free pin. My daughters are pin collectors so I decided to spend the extra money on tickets to receive the pins. The only show time at my...

AMC Theatres / work schedule

Md
MD_Wll on Mar 7, 2017
For 3-6-17 I Apologize for not reading my schedule correctly.I was'nt aware I was to close.I was at my other job when someone from the theater called.Listen, as I told Jamarcia, Kitchen-Manager there isn't communication or staff-meetings for co-workers to express their concerns!.I've never...

AMC Theatres / concession prices

Je
Jeffjjjjj on Feb 18, 2017
As I'm sure all of you reading this realize that after buying popcorn and a drink at theater you need to get a second mortgage. Well while taking two nephews (one who is autistic) and a niece to see Lego batman we were getting things for the movie. My one nephew doesn't drunk sodas so we...

AMC Theatres / amc randhurst 12 - stubs card poor service

Dw
Dwayne EB on Jan 28, 2017
Me and my wife went to see a movie at AMC Randhurst 12 on January 28th, 2017. There were two ticket purchasing lines, one for Stubs members and one for non-stubs members. There were two cashiers. We waited patiently in the Stubs line and watched 2 different customers go to one attendant...

AMC Theatres / rude behaviour of two amc theatre staff

Ch
Cheryl on Jan 24, 2017
To Whom It May Concern: I am writing to make a complaint. AMC are theatres of very good repute. It is known for great customer service, but recently, we came across disappointment with two of your employees. This is a complaint about the horrible service treatment that my husband and I...

AMC Theaters / ticketing

Ed
eddythomas on Jan 13, 2017
I went to the amc regency 24 in jacksonville, fl 32225 to see a movie on 8 january 2017, using a set of coke rewards tickets. I was informed by a rather obnoxious ticketing agent that I could not use the rewards ticket to see the movie "rouge one" as it was a premium movie; cash or credit...

AMC Theatres / reserved seating policy

Bo
Bobby212ac on Dec 10, 2016
In New York City, the AMC theaters are all reserved seating all the time. But how do you know where you want to sit until you're in the theater? We went to a mid-afternoon weekday showing, so it wasn't going to get crowded. Why did we have to choose reserved seats? We did, but when we got...

AMC Theatres / harassment from manager

Re
Reviewer41886 on Feb 20, 2016
A few employees file a complaint with the AMC Theatres HR Department and they told us they are doing the investigation after two months they told us actions will be taken and noting happen after 30 days these employees are still working there the GM told the Managers no one is getting...

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