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AMC Theatres Customer Care Service

AMC Entertainment Inc.

P.O. Box 725489
Atlanta
Georgia
United States - 31139-9923

Customer Support Phone Numbers

 

AMC Theatres Complaints & Reviews

AMC Theatres / manager amc 24 arizona center

My
mychelle bell on May 22, 2017
I purchased dinner from a neighboring restaurant. When we approached the box office to purchase our tickets the employee informed us that the food could not be brought inside. I told him thanks for letting me know but I intended on taking the food back to my car. The evening manager said...

AMC Theatres / public affection between amc manager and customer.

Le
Lezzi on May 20, 2017
I was fixing my drinks and noticed a female manager walk out of what appeared to be the managers office at AMC Cinema 6 in Dothan, AL with a female, non AMC employee and then publicly kissed in a common area. I found this offense and unprofessional. I have also heard complaints from the...

AMC Theatres / amc ahwatukee 4915 e ray rd phx az 85044

Ss
Sspen on May 7, 2017
My husband and I went to the AMC Ahwatukee Theatre on Saturday, 5/6 hoping to see Get Out at the 7:30 pm showing. We were there at 7:15 pm. When we went to the kiosk to pay and choose our seats, the only time listed was for 10:00 pm. We questioned if the show was sold out. The customer...

AMC Theatres / Technical Issues

Un
Unhappy with AMC on Apr 29, 2017
The AMC Theatre in Westminster, Colorado, at The Promenade, is having technical issues with the screens going blank mid-movie. The staff attempts to fix it by skipping ahead, rather than rewinding to the spot it stopped, causing a gap in the movie. Movie-goers left in irritation. AMC'...

AMC Theatres / Unethical/unprofessional behavior

Fo
FormerCustomer_ on Apr 4, 2017
BEWARE! I've seen on more than 2 occasions that the AMC Theatre at Stonecrest Mall, Lithonia GA uses the same brooms they sweep around the bathroom floors, outside halls and in theatres to clean the POPCORN machine! I've complained but witnessed it again. The managers seem to be okay with...

AMC Theatres / Free beauty and the beast pin

Ma
Mayra silva on Mar 20, 2017
I am a stubs member and I got notified thru the app that if we watched the beauty and the beast on opening weekend in Dolby theatre we would receive a free pin. My daughters are pin collectors so I decided to spend the extra money on tickets to receive the pins. The only show time at my...

AMC Theatres / Work schedule

Md
MD_Wll on Mar 7, 2017
For 3-6-17 I Apologize for not reading my schedule correctly.I was'nt aware I was to close.I was at my other job when someone from the theater called.Listen, as I told Jamarcia, Kitchen-Manager there isn't communication or staff-meetings for co-workers to express their concerns!.I've never...

AMC Theatres / Concession prices

Je
Jeffjjjjj on Feb 18, 2017
As I'm sure all of you reading this realize that after buying popcorn and a drink at theater you need to get a second mortgage. Well while taking two nephews (one who is autistic) and a niece to see Lego batman we were getting things for the movie. My one nephew doesn't drunk sodas so we...

AMC Theatres / AMC Randhurst 12 - Stubs card poor service

Dw
Dwayne EB on Jan 28, 2017
Me and my wife went to see a movie at AMC Randhurst 12 on January 28th, 2017. There were two ticket purchasing lines, one for Stubs members and one for non-stubs members. There were two cashiers. We waited patiently in the Stubs line and watched 2 different customers go to one attendant...

AMC Theatres / Rude behaviour of two amc theatre staff

Ch
Cheryl on Jan 24, 2017
To Whom It May Concern: I am writing to make a complaint. AMC are theatres of very good repute. It is known for great customer service, but recently, we came across disappointment with two of your employees. This is a complaint about the horrible service treatment that my husband and I...

Amc Theaters / Ticketing

Ed
eddythomas on Jan 13, 2017
I went to the amc regency 24 in jacksonville, fl 32225 to see a movie on 8 january 2017, using a set of coke rewards tickets. I was informed by a rather obnoxious ticketing agent that I could not use the rewards ticket to see the movie "rouge one" as it was a premium movie; cash or credit...

AMC Theatres / Reserved seating policy

Bo
Bobby212ac on Dec 10, 2016
In New York City, the AMC theaters are all reserved seating all the time. But how do you know where you want to sit until you're in the theater? We went to a mid-afternoon weekday showing, so it wasn't going to get crowded. Why did we have to choose reserved seats? We did, but when we got...

AMC Theatres / Harassment from manager

Re
Reviewer41886 on Feb 20, 2016
A few employees file a complaint with the AMC Theatres HR Department and they told us they are doing the investigation after two months they told us actions will be taken and noting happen after 30 days these employees are still working there the GM told the Managers no one is getting...

AMC Theatre / Promotions

Re
Reviewer98481 on Jan 12, 2016
I know someone who has recently gotten terminated because while they were bartending they had a secret shopper visit the facility and their ID was not checked which is an automatic termination that's understood but, when you get promotes to a new position you are supposed to be...

Amc Theaters / Employment/Pricing

Re
Reviewer63246 on Dec 27, 2015
Where do I start? I have been working for AMC for years, and, I love it there. I really do. But, I feel as though the staff is underappreciated. Let me tell you why. First of all. We still get paid minimum wage. On a slow day, we deal with a minimum of 2, 000 to 3, 000 people. And, that i...

Amc Theaters / Closed Caption

Re
Reviewer32922 on Dec 19, 2015
11/27/15 12/03/15 12/19/15 I have the movie ticket receipts Closed Caption Device Each time we went to the movies and the closed caption device never work. We had to leave each time and we're so disappointed. Wasting our gas and the cost of the food we bought. We love the AMC Theater and...

Amc Theaters / Not being served a drink

Ma
marathon mom on Sep 13, 2015
I went in with my kids to see a movie --- the day before I hiked Pikes Peak in Colorado for spinal cord injuries to raise funds. My ID was left in my backpack - when I went to the bar to order a drink they asked for my ID and I said "darn it - must have left in my backpack from hike...

Amctheaters.com / Don't renew, because I can't log into my account

Gg
gghost on Jul 15, 2015
I subscribed for the website www.amctheaters.com one year ago. It worked great, but each year I needed to renew the subscription. I went to the website and pressed “renew”, but after this the access to my account was cancelled. The website showed that the user name or password...

Amc Theater / No preparedness in an emergency

Ry
R. Yzaguirre on Mar 17, 2014
The purpose of this letter is to inform you of some serious and concerning gaps in your theaters’ emergency management procedures. On Monday, March 10, 2014, I took my family to your Framingham, Massachusetts theater to see the movie “Peabody and Mr. Sherman”. About 40 minute...

Amc Theater / Attitude

Ka
KailynFernandez on Jul 19, 2013
My sister and I were waiting on a long line to see the "Conjuring" and I as we approached the window we were provided with the assistants of "Keyshawna" and I haven't even stepped to the window and already was given a dirty look, my sister and I approached with a smile ! Then, we told...

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