The complaint has been investigated and
resolved to the customer's satisfactionResolved AMC Theaters — employment
resolved to the customer's satisfaction
Let me just say, I have been working for AMC Theaters for the past 2 and a half years, and can honestly say that this is one of the worst employers out there. Let's start off with the salary.. A quarter over minimum wage (if that) after taxes. My entire tenure @ AMC Theaters, I have only made $7.50 an hour, no raise, bonuses, or holiday pay.
The work schedules are supposed to be made on Tuesdays, the scheduling week begins on Friday. Many times, it doesn't come out until midnight Thursday, so you have to keep calling into see if you're working in 8 hours... It becomes impossible to make plans if you do not know your hours until the last minute. Job training is nonexistent.
The building is often understaffed, making it nearly impossible to function properly on busy days. Several times on a busy Saturday and even Friday night cleaning theaters with 400+ people in it, all on my own. Management knows they're understaffed and blames it on you when a theater isn't cleaned in time.. we aren't superheroes!
AMC has this "Stubs" promo program which is $12 a year. People already pay enough for tickets and food, etc as it as and don't want to pay any more. AMC encourages employees to make the guest say "no" 3 times... I find this ridiculous. AMC's philosophy is to make the guest feel like a star; kind of ironic when you're hassling the guest to get something they don't want or need! AMC sent out a memo saying that anyone who fails to sell or promote the program gets an automatic termination, creating a hostile work environment; making employees think that they're job can be gone with a flick of the wrist. Not a way to keep employees happy.
If you're legitimately sick and you have a cold or the flu, they MUST see a doctor's note or else if you don't find someone to cover your shift, you can lose your job. How stupid! Since movie theatres are open 365 days a year working holidays is mandatory. Holiday pay is not given. You could close on a Friday night and open on Saturday morning. The schedules are never near the same. One week you get can up to 40 hours and the next, you can work for 2 days, maybe 12 hours if you're lucky. The management doesn't care about your life outside of work.. they seem to relate eveything to AMC and your shift.
I realize this is an equal opportunity employer, yet they hire people with literally no common sense and seem to fire those who work hard and mess up a few times. Many employees act immature and yet the mature ones who do their job get into trouble. I recommended a friend of mine to AMC and he got hired.. he quit his first shift! Can't blame him... Employee morale is not high and people do not feel excited about working at the theater. This job is downright embarrassing.