Amazon
reviews and complaints

Just found out today I can't submit any reviews on anything unless my most recent purchases over the last 12 months totals $50+. I watched a movie and wanted to give a good review, but can't do that because apparently I'm not a big enough spender. This is class warfare and discrimination. Amazon does not allow the poorer customers to participate. What's next? Ban my account simply because I'm not vaxxed for covid?

Last night shortly after 7pm the driver arrived with my package. As I walked up to the truck I noticed he was trying to tape up my package. He didn't see me at first and when I walked up his he liked a little startled. He then handed me a ripped open empty wrapping. I looked at him and asked what is this. He said it's your package I responded no it's not. I ordered lug nuts and this is empty he said he found it that way. The whole situation was very suspicious. Either way I didn't get what I really needed, I hope whoever ripped open the package needed it more than me. Disappointed

I paid $ 29.99 for a Amazon mystery pallet. I ordered the small size pallet. After waiting forever for the "pallet" to come, I finally got a package in the mail and it was jus a small bubble wrapped envelope! Umm.. where is this pallet I ordered? So, I continue on and open the envelope to find a 3 way headed charger!?@#$%$ I paid damn near 30$ bucks for a the exact same charger from Wal-Mart or any dollar store for no more than 10$ bucks?

This is the most inept courier service I've ever seen. Every item from Amazon that they deliver has been late, lost and nothing but excuses excuses excuses.
Always "out for delivery" and then "Sorry your package is late, maybe on the 5th or 6th" this is every time with them!
How can Amazon offer overnight or two day when they use these [censored]s?

4th item they've delivered 4th issue.

Your drivers are LAZY! We have a Parcel Pending system at my apartment complex that is broken about 75% of the time. I am disabled and requested for all packages to be delivered to my door. Your drivers lie and say they could not gain access to my apartment. What I think happens is they come to deliver and they want to use the Parcel Pending system ONLY because it saves them time and trouble. If they pull up and see another delivery service is already using the Parcel Pending system, then they give up and say they couldn't gain access to the apartment, which is a total LIE! If they would take the time to go to the buildings where the apartments are located they could drop the box at the front door of the person that ordered the goods. You can refer to Order [protected] for more details. Gwen James - Lewisville, Texas

10/01/21, I just received a delivery from amazon and the driver left the package on the side of the road, in front of my residence. I heard the amazon truck pull up in front of my house, it stopped out of view of my front door. I opened the door and waited for the driver to bring the package to the door. I heard the truck door open, and then a few seconds later I heard the door close. The driver then sped off up the street and had left the delivery on the side of the road where the truck had stopped. If I had not been home I'm 99% sure the package would have been stolen. I received no text message or phone call before the delivery as has happened in the past. Am I going to have to be home every time I get a delivery from amazon to make sure the package is delivered, so as not to be left out in the open away from my residence? This is totally unacceptable! I sent 2 photos of where the package was left in relationship to my residence and the road! I spend too much with amazon to have this happen. This happened last year with an amazon delivery, where they left it half way down, in the middle of the driveway, completely exposed to the world! This isn't even the busy holiday season to use the excuse that the driver had so many deliveries to make, and he was just in a hurry! I will be filing a complaint with the Better Business Bureau since this is not the first time it has happened!

I received a delivery on 09/30/21 at my home, which was placed in a very visible spot. The package was stolen, I have ordered from Amazon for years and have never had this happen. Amazon Brand - Wag Wet Canned Dog Food...Order #: [protected] is the order I am referring to. I am very unhappy that the package was so visible. I am now concerned other items I have ordered will be placed in a visible spot and possibility stolen. Thank you, Kolleen Weber

I wish I could make this complaint in an eloquent way but I'm so disgusted that all I can come up with is this: what is wrong with Amazon shipping?! I received my three little boxes of band-aids in a box that could have held a hundred. Ive attached a picture. Amazon keeps trumpeting their Sustainability but then do things like this. Its unconscionable. What happened to the days when I could choose to group my deliveries together? Whoever packaged my band-aids needs to be retrained. And Amazon needs to reconsider what they call Sustainability.

unautherized charge

We ordered a couple zoom lenses through Amazon and ended up returning two of them. Amazon never processed our refund, so we asked about it and they said they didn't receive the item. We went to the UPS store and got a receipt proving that we had sent both items, then Amazon claimed that they received the wrong items. We disputed that, and they admitted that they had received the correct items, but said we had not returned one of the items in the original box. We told them that it had not been shipped in a box but had just been wrapped in bubble wrap. Now they're still refusing to give us a refund even though we have proof that we sent the correct items and they admitted that we returned the correct items. After this Amazon claimed that we actually had returned the incorrect items and that they had disposed of them so they could not return them to us, because we said that if we returned the incorrect items then they could just send those items back to us.

I pay for Amazon Prime not UPS prime, if they had delivered it to me not UPS I would have it now. But they give it to UPS, need to change name to Amazon scam. I should get refund for prime membership, but I know that's not happening. So Amazon wins again I do not get what I pay for but the mighty Amazon gets their money.
ORDER # [protected]

I bought an Amazon kindle and forgot about it. I am 83 which should explain a lot! While cleaning I found the Kindle still in its original box and put it where I would find it. When my Kindle started having problems, unfortunately they do not withstand the downloading and returning well when you read as voraciously as I do. So I activated this unused Kindle and had my books transferred to it. You refer to it as margie's 3rd Kindle, but it is probably close to my 80th or 90th one.
Anyway the first time I started to recharge it, it would not recharge. So I purchased a new recharge unit and it still would not recharge. So I called Amazon and the lady tried a lot of things I had already done. I kept telling her how much charge was left on the unit and that it would not recharge!
If she had tried to change it to the original settings when she started it had enough power, but by the time she tried everything I had already done, there was not enough power left to accomplish this!
So I now have an unusable Kindle and the only thing his person would offer when I excelerated my complaint was try to get me to pay over $300 for one that would play videos and etc. I explained to him that I only read on my Kindle, but that made no difference to him!
I have been using Kindles ever since the first one Amazon offered and I have never had one have battery problems before! This is NOT an usual occurrence. When an item is obviously defective, the fact that I did not immediately have it activated at purchase should not make a difference.
I hope someone can review this complaint and make the proper decision!

Did not receive items that were not delievered in a timely manor. Spoke with a supervisor and was very concerned about the issue. The complaint is that the dates of cancellation are not adding up and purchase date was to far back to be cancelled. My email address is [protected]@gmail.com

I was gone between 10:30 am and 6:30 pm today, Sept. 24, 2021. A package was delivered, according to amazon.com. No one placed anything on my porch. When I got home and looked up the delivery, it stated the package was delivered directly to the resident. I don't know who the resident was because everyone who lives at this address was gone. Nothing showed up on my ring. I would like a refund, but there is no way to tell Amazon that as it says I have to return the item I never received. I'm very disappointed with this aspect of their online service and feel as though they are stealing from me.

Thank you.

Amazon chat said my product was delivered.

It was Not On My Porch I was home
All that Day/Night.
ORDER # 111-5052698-1681007
TOTAL
$52.74
I have called about this with no help.
Looks like the driver is not truthful.

I just received this email concerning shopping at "Whole Foods" via Amazon Prime. Because of this "increase" (which I consider a hidden tax) I will no longer order from "Whole Foods" and I am sure other customers who continue to order will not be adding the $5.00 "recommended" tip to the order for the delivery person. The term "operating expenses" in the email alert is extremely vague in terms of justifying a $10 "service charge" fee. Good riddance to "Whole Foods":

Dear Prime Member,

We are writing to let you know about an upcoming change to Prime grocery delivery benefits at Whole Foods Market in your area. Starting October 25, 2021, delivery orders from Whole Foods Market in your area will include a $9.95 service fee. This service fee helps to cover operating costs so we can continue to offer the same competitive everyday prices in-store and online at Whole Foods Market.

One-hour grocery pickup at Whole Foods Market will continue to be free for Prime members in your area. Other exclusive benefits for Prime members at Whole Foods Market include special deals throughout the year and an additional 10% savings on top of sales prices store wide (excluding alcohol). Additionally, Prime members with an Amazon Prime Rewards Visa card will continue to get 5% back on all credit card purchases in-store and online at Whole Foods Market.

As a Prime member, you continue to enjoy a wide range of unparalleled shopping, savings and entertainment benefits, including fast, free delivery on millions of items, free delivery on prescriptions from Amazon Pharmacy and other prescription savings, award-winning movies and TV series with Prime Video, ad-free listening of 2 million songs, thousands of stations and playlists, plus thousands of podcasts with Amazon Music, free in-game content and games with Prime Gaming, books and magazines with Prime Reading, unlimited photo storage with Amazon Photos, and more.

If you have questions about the grocery service fee at Whole Foods Market, you can learn more here. And if you'd like to make changes to your membership, you can go here.

Sincerely,

Amazon Prime

I delete an email and it says it is deleted. The next day it is there again! This is frustrating. Please fix the problem or tell me what I need to do differently t make sure that email is deleted.
This problem has been going on for a year or more. I figured I just had to get over it. I just had it today! I did not know how to complain. When I found this site, I thought that I would try and hope that this complaint will go to a person who is able to make sure that my deleted emails are truly deleted
Also, when I text something, this Amazon fire switches letters around and, therefore the receiver of my text is not getting information that I am giving to them!

Driver is literally throwing packages like frisbees
Franklin, TN Amazon
Delivery Van #421123 1:50pm Tuesday 9/21/2021

the driver to 230 E 2nd Ave Cheyenne Wy 82001, frequently delivers packages to the wrong addresses on my street, we as neighbors have to go door to door asking if anyone has received a package with our name and address on it, and when he delivers a package he places it on the wrong side of door, so you can't get to it or he places it on the ground beside the porch, it's enough to cancel the amazon completely if this isn't better soon

The issue that I have experienced was: I am a regular Amazon customer.

I purchased in good faith a product that was faulty and quite frankly could prove dangerous.

Nothing was wrong with this review.

Sadly, an email said my review could not be posted. Strange I thought I always give reviews and I always read reviews before I buy.

Here it is :-

'Lasted ONLY Three 3 Days at that rate 12 will last just over a month!
One Brush lasted ONLY Three 3 Days at that rate 12 will last just over a month!

Before that it felt weird as if straining to work. Then while brushing it just ceased to move like it should.

I would take a picture but it looks the same outside but inside its broken'

It had a 'resubmit' button but when one tries to 'resubmit' it said this '

'We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email [protected]@amazon.co.uk.'.

This is not a truthful way to run a business, customers rely on Reviews as I do.

Trading standards some time ago agreed and contact Amazon about this before issue before, not allowing truthful reviews. The right for customer reviews to make an informed decision.

I wasted my Time and Money on a faulty product and did not wish for that to occur to anyone else.

It could have been dangerous to me the faulty product might have broken in my mouth, injured or perhaps went into my trachea / lungs while brushing my teeth.

I would Never wish this to happen to anyone. Truthful reviews help inform us customers against faulty products.