Amazon review: Returned iPad 13” air

After receiving none working apple ipad 13” last Saturday
Returned back to post office through Royal Mail & once in transit normally get acknowledged refunded,
One week later I contacted customer service on Amazon x3 times this morning to be told to wait x30 days before refund?
Despite the fact Royal Mail the courier has since last Wednesday holding the returned iPad at their dept,? So it’s sitting awaiting transit back to seller & in meantime being out of pocket first of x5 monthly repayments
WE REPEATEDLY ASKING FOR FULL REFUND ? & Amazon refused saying we have to wait
We are buying multiple orders daily & explained we on fixed limited income trust buying from them & once order back in transit we can’t possibly be held responsible or our fault ?
All ignored & fell dead ears
So we are making formal complaint about this situation ongoing
We can’t be held penalised or held responsible for something out of our control sent receipt proof & nothing has made any difference?
We now want compensation from Amazon for not refunding & we need this refund resolved immediately, Royal Mail get worse agreed? But the fact iPad is still in courier dept since Wednesday? Is hardly our fault and we are hundreds pounds out of pocket & it’s inconvenient and frustrating and Amazon not helped they’ve done goodwill gesture in past so not only are we now asking for full refund we need compensation for incompetence inconvenience and negligent in refunding us
All we did was buy in good in faith?

View 0 more photos