Amazon France review: Incomplete order.

In June I ordered a 2-vol. book from Amazon France. Only one volume was delivered. 'Chat' on their customer service page refused to accept their mistake: I had taken delivery, and thus had accepted the item as sent. This of course ignores the fact that I could not ascertain that the parcel only contained one volume without opening it, and could not open it with out accepting it. Several e-mails failed to resolve the problem. I then decided to return the one volume and get the automatic refund they promise within 30 days. My parcel was returned. I then took my complaint to the French mediation service FEVAD. I have now had a mail asking me to return the item (with an impossible deadline: the article is supposed to go to Slovakia). Each time I send a parcel it costs me £19.75. If I do as they say, I will end up spending a large portion of the cost of the item to rectify their mistake. I am unwilling to do this. I am pursuing my complaint with FEVAD. Throughout their service has been evasive. Their website for complaints is designed to make you go around in circles. Before FEVAD would take up my complaint I had to write to Amazon by letter. They apparently are not under a similiar obligation. This has been a terrible experience and I won't ever shop with them again.

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