Amazon AU

I am from Australia and have an amazon charge on my credit card from Seattle U.S.A as i have never purchased anything on their website I requested a refund . after spending more then 5 hours chatting with amazon operators and seeming to resolve the issue they told me was a technical glitch on 2 separate occasions . the first time the operator told me i would receive a refund within 5 days after that did not happen i was told they couldn't refund but could send me a gift voucher which I accepted but that did not happen either .I have screen shots of the conversation and credit charge which i will also send .

I ordered an item from USA to be shipped to South Australia. received item.. didnt work and by looking at dented front panel it was a factory second. Arranged to ship back and paid $108 return postage. Was told by Amazon rep that the cost would be refunded to my bank account. Now after 1.5 hrs on chat, being disconnected 3 times by their rep.. phoning for 30 mins only to be transferred 3 times and left waiting on hold, was told they would only do a gift card.Nope not happening.. Will contact office of fair trading instead.

My order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their “specialist” team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I’m out of pocket and they don’t care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats