Latest Reviews and Complaints
poor customer service /poor refund policy
I ordered an item from USA to be shipped to South Australia. received item.. didnt work and by looking at dented front panel it was a factory second. Arranged to ship back and paid $108 return postage. Was told by Amazon rep that the cost would be refunded to my bank account. Now after 1.5 hrs on chat, being disconnected 3 times by their rep.. phoning for 30 mins only to be transferred 3 times and left waiting on hold, was told they would only do a gift card.Nope not happening.. Will contact office of fair trading instead.
Recommendation: not worth the hassle
Amazon account specialist
Someone hacked my account and used a stolen credit card. I phoned Amazon and told them that I had not authorised the transactions. At this time I changed my password and added the OTP for extra security. Two weeks later they said that my bank raised a dispute and are going to investigate. Remember my card was not used so my bank could not raise a...
Read full complaint2 Amazon AU Reviews
Amazon AU’s earns a 1.0-star rating from 2 reviews and 1 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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Terrible customer service would give a 0 if had option
My order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their “specialist” team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I’m out of pocket and they don’t care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats
Recommendation: If anything goes wrong you have NO support
Overview of Amazon AU complaint handling
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