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1.0 257 Reviews

TeeChip Complaints Summary

0 Resolved
257 Unresolved
Our verdict: Engaging with TeeChip at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TeeChip reviews & complaints 257

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9:43 am EDT
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TeeChip dragon fly glass tumbler

When receiving the glass tumbler in the mail, it was obviously not well made and cheap looking. It looked like cutouts that were glued onto the glass, definitely not worth $18. It had a hand wash only warning with it which I did before I used it. Upon using it for the first time for my evening beverage, all the dragonflies just slid right off the glass tumbler. Talk about a pissed off person! This is the 2nd item (I had ordered 3 items)that has been totally unsatisfactory and I am requesting a full return of my funds.

Desired outcome: Full refund

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2:49 pm EDT
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TeeChip My TeeChip order RL-[protected] I love dragonflies color changing mug/white/11oz

I received the item I ordered, broken in 3 pieces. It was insufficiently wrapped for shipping with one thin layer of flimsy bubble wrap and squeezed into a small box that touched all sides of the mug I ordered. I have ordered another mug and glass at the same time and I hope it will be better wrapped and boxed so it arrives intact. VERY DISSAPPOINTED!

Desired outcome: Please respond and confirm a full refund.

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12:23 am EST

TeeChip Did not receive item

I ordered a wall hanging for my husband for Christmas. My bank statement says the amount was deducted from my bank account by Slretail CA. When I looked that up on Google, it brought me to this site. I never received the sign, but the amount of $51.74 was deducted from my checking account on Dec. 21. I have given you the exact amount and exact dates. I deleted the confirmation you sent me. That should be sufficient. I need that money refunded to me ASAP.

Desired outcome: Refund or send me what I ordered on December 20, 2022

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7:27 pm EST

TeeChip Service

Ordered yoga outfit in dec. The 1st, never received until 23. Wrong size. Returned for a larger size within a week, and have heard nothing from them since.. Cannot contact them, phone never answers, no answer service, no way to contact anyone. Their support team never answers, so if you want an item within a reasonable ship time. Forget it. Wagon train could be faster, and you may as well send smoke signals for any contacts.

Desired outcome: larger item

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7:55 pm EST
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TeeChip Shirt received did not have the advertised wording

Order Number RL-[protected]

I ordered a shirt that was advertised with the wording:

I support animal abusers being put to sleep.

The shirt I received did not have the words "animal abuser" written on it, therefore read as if I supported animals being put to sleep.

I have used their online complaints form, uploading a picture of the product recieved and to request a full refund,however the response is to ask me to raise a complaint! I have done so several times, and now I am receiving emails stating that I have raised the same complaint which they will not deal with.

Desired outcome: Full RefundOwners found guilty and sentenced for fraudCompany closed down

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3:39 pm EST

TeeChip No confirmation email or oder number from this company.

I put a order in I was trying to check my order I have no order number to check it or track it down I paid for a t-shirt I can't get in touch with them the phone numbers don't work I placed the order December 12th for $8 and some change to PayPal I paid for the order

balance completely December 17th PayPal..and I still have no information or tracking numbers

Desired outcome: I want a refund. Please check this company out it's a fraud.

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5:28 pm EST
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TeeChip Christmas wine accessory

I ordered two Christmas Wine holders on Oct 24. Invoice said they would be shipped no later than Nov 10. It is Nov 25 and I am told my order is 'in production' and can't be cancelled. But they also can't tell me when it will be shipped. This is worthless if it doesn't get here in the next few days, because I was going to use them as Christmas gifts. This is a bogus company. Stay far away, or you will wish you did!

Desired outcome: refund or delivery within the next 5 days, latest

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2:18 pm EDT
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TeeChip Fraudulent Skechers

On Facebook there was an ad, said Skechers shoes and a website, something like Skechers- shoe.com. I ordered a pair through Pay Pal. The shoes were fraudulent and unwearable so I requested a refund. TeeChip, the seller, denied me but then PayPal said Tee Chip would refund me. I shipped them back to TeeChip, 41454 Christy Street, Fremont CA [protected], and while tracking the package, USPS said. " Your item was returned because the forwarding order for this address is no longer valid." I contacted Pay Pal again and they are reopening my case. I contacted TeeChip who said no refund. They should not be allowed to rip people off like this. I have proof of all correspondence, the tracking slip, pictures of the fake shoes, etc. and still they have my money.

Desired outcome: Refund

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Penk
, US
Nov 29, 2021 10:47 pm EST

This company they are scam artist BEWARE. I also ordered a pair of shoes and I'm trying to get a refund, but an absolute run around. They are very poor quality and they have a chemical smell to them. STAY AWAY FROM THIS COMPANY! SCAM!

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2:52 am EDT

TeeChip Nano Car Scratch Removal Spray 100ml

After I contacted you that I want to return this product, you told me that you don't accept returns, no refund can be given.
I never heard of a seller who is doing this, plus this is not written on your site!
I am asking again for a full refund and let me know where I can return this item.

Desired outcome: Full refund

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11:04 pm EDT

TeeChip Tshirts

I got my order with wrong sizes - I got S instead of XL. It doesn't fit my dog, not even me. I never got any confirmation emails and the only thing I have is my payments ID. I tried to ask for refund or change, but it requires the order ID, which I never got. I am very disappointed with my order, with Attempts to reach the company out.

Desired outcome: Return and refund

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7:49 pm EDT

TeeChip Coffee Cup

I didn't get the cup I ordered! When I tried to cancel the order, it said my request was TOO SOON BUT then the next day, it was TOO LATE! NICE SCAM TO RIP OFF SOMEONE FOR $37.00! NO WAY TO CONTACT!

BRENDA LANDERS
[protected]

REFUND MY 37 DOLLARS YOU SCAM ARTISTS!

Desired outcome: REFUND

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8:19 pm EDT

TeeChip Blanket

I ordered a blanket for Christmas and it came with damage to print and fabric.
Teechip has been screwing around with this order for issuing a return for credit since Christmas.
Paypal Teechip NARIHOUSE [protected] CA

Desired outcome: I want my card credited for $73,94 now. Provide a return address for defective.

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9:54 am EDT

TeeChip A mothers blanket

I ordered a Mothers blanket on March 26, 2021 from an ad on Facebook marketplace. The $80 came out of our checking account and I still haven't seen the blanket. I call [protected] and have the options to check on the status or change the order but I never received an email or text with an order number attached. There is not an option to transfer to a customer service representative. I either want the product or a refund.

Desired outcome: I either want the product or a refund.

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3:09 am EDT

TeeChip Hoodie

Word on hoodie said he scares me something instead of he scares me sometimes. Placed order Dec.21, 2020. Leroy Bolton, [protected]. My address is 7535 Ahern Ave. University City, 63130. I would like the the new hoodie in a large instead of an extra large. leroy.[protected]@yahoo.com

Desired outcome: REPLACEMENT WITH RMA # TO RETURN HOODIE.

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9:23 am EST
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TeeChip 11 oz. mug

After waiting almost a month to receive, the mug came broken. Packaging is not adequate. I do not want another mug ordered. This was a gift and the birthday is long gone. Besides a reorder would result in another broken mug because of packaging. I want a refund! I have requested a refund on the site several times. At one point another mug order was placed which I canceled. I've tried calling and you can't talk to a representative. I will be filling a claim with my credit card company soon if I do not receive a refund.

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2:56 am EDT
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TeeChip Clothing order

Zero customer service response after telling me my parcel arrived in Australia 8th august. (Ordered early june via facebook)
Wow. What a scam. Pathetic customer service e but then again are you actually a real company?
If you have no intention of shipping then don't advertise being a genuine company.
Hope paypal gets my money back
Buy Australian, not Trump flavoured garbage.

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11:12 am EDT

TeeChip Face mask

i ordered a boxer (dog) face mask back on may 3, 2020 for a total of $17.94 and was supposed to received it in June. never received. Cannot get a return call or anything. They are always experiencing high call volumes, which is not surprising if hey have ripped off everyone else. I have been charged for this item with nothing to show for it. This company is a total rip off!

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10:44 pm EDT
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TeeChip Freddie Mercury face mask

First of all the coloring looks more like orange than gold. The ear straps are too short. They pull your ears down. I have other face masks that are half the price of these and the straps are adjustable. Feel these are cheaply made. I am very disappointed in this product. I even bought one for my best friends granddaughter who is 18 who loves Freddie Mercury. Now I don't know if I should give it to her.

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8:30 pm EDT
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TeeChip Shirt orders

I ordered 2 shirts and then another order for 1 shirt they charged me for shipping on both orders, but took it upon themselves to combine my orders and ship in one package. Took the 38 business days to get my orders to me, when the claimed with the delay it would be 10-20 business days. Emailed and chatted several times no help no refund nothing. They blamed the post office for combined shipping yet they packaged it.. Fraudulent shipping fees

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2:06 am EDT

TeeChip Credit card fraud

On Saturday, July 11, 2020, 07:24:04 AM GMT+8, David Gladwin wrote:

Dear Cooper Edwin

This reply is totally [censored]ic. If you had paid the slightest attention it would be clear that I am telling you that I did not order anything from TEECHIP.COM but someone else obviously did so, fraudulently using my Mastercard credit card 5455 xxxx xxxx 3748 to place two orders value $614.70 each that were charged to my card account, another for the same amount that was rejected by my bank Bank of the Philippine Islands because it would have exceeded the credit limit on the card, and a further transaction of $20.24 that was declined as suspected fraud.

Since the matter was quickly brought to my attention by two text messages from my bank about the rejected transactions it became obvious to me that fake transactions were pending and I immediately tried to contact both my bank and your company, both by online chat and by trying to send emails through the TEECHIP.COM website. Which is totally pathetic, by the way. Your chat initially responded then dropped the link. Your email option gave a series of drop down menu options, none of which were completely relevant and which invariably asked for an order number, or my name and email address which then looked for an order number and said there was none. Eventually a chat session ended with a total refusal on the part of the operator to deal with the matter.

You have had ample opportunity to protect your company's interests by using the credit card number and my name to check for any orders received on 07/08/2020 charged to that credit card so that you could immediately cancel them and stop shipment.

Instead you chose to consistently respond inappropriately and insist that no order was placed, which we know to be [censored] as otherwise my problem would not exist. Of course I have repudiated the charges as fraudulent to my bank, who will investigate and charge back to your company. In the meantime my credit card is cancelled and I have to wait for a replacement card to be sent to me, and your company will no doubt incur a loss because your and your colleagues were all too damn stupid, or just plain lazy, to take the initiative to deal sensibly with the matter and stop shipment.

The result is that your company will incur a loss, and a thief will be rewarded for wickedness. You should be ashamed of being such a bad employee.

Your company's order acceptance procedure if faulty anyway. Normally when I order anything online using my credit card, for airline or hotel bookings, or even for transactions for only a few dollars, my bank is asked to generate a OTP that is sent to my mobile phone and has to be entered into the merchant's order system before the order can be verified and completed. Accepting online orders without using that security feature not only puts your company at unnecessary risk of fraud, it fails in your duty to prevent innocent credit card holders from being severely inconvenienced.

Please give me an email address to which I can address a strongly worded complaint to your senior management. Otherwise I will be making a formal complaint to the U.S. Better Business Bureau, to which your company is accredited according to your web site. I will also ask my lawyer in the Philippines if he can work with his affiliate law firm in the U.S. to take legal action against your company seeking actual and punitive damages.

Regards
David L Gladwin

On Friday, July 10, 2020, 05:38:32 PM GMT+8, Support wrote:

Hello There,

Thank you for contacting ! I am happy to assist with your order inquiry.

Unfortunately, we unable to find the order. To locate your order, please send the following information

* Complete name in the shipping address
* Email address used during purchase
* Date of Transaction
* Transaction Amount
* PayPal Transaction ID or
* Last four digits of the debit/credit card
* Zipcode
* Complete shipping address
* Screenshot of the transaction

Thank you again for contacting . We look forward to hearing from you.

Kind Regards,

Cooper Edwin
Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/10/2020 3:33 AM
To: [protected]@order-support.com
Subject: Re: URGENT - FRAUD: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

That is nonsense. My bank, Bank of the Philippine Islands, has confirmed that two charges of $614.70 were charged to my Mastercard credit card 5455 xxxx xxxx 3748 by TEECHIP.COM.

As reported, these charges were fraudulent. In addition to report that to my bank and demanding a reversal of the charges, I contacted you in plenty of time for you to have been able to trace any fraudulent order charged to my account and cancel the order/stop shipment in order to prevent the fraudsters from benefiting from their dishonesty.

The fact that you failed to do so puts you in a very poor light. If you worked for me I think I would not want to continue to employ staff whose ineptitude or laziness showed so little disregard for the financial interests of the company that employs you.

I consider your company to have been very remiss in having systems that are so open to online fraud. Normally when I order anything on line, whether airline tickets, hotel accommodation or even for transactions amounting to just a few dollars, the ordering system generates an instruction to my bank to generate a OTP (one time password) that is sent to my mobile phone and has to be entered online to verify the transaction before completing the order. Of course that could not possibly have been done in the case of the two orders that your company processed. A third transaction was refused by my bank only because it would have exceeded my card credit limit, and a fourth transaction for a lesser amount was flagged as potentially fraudulent as a result. A higher credit limit on my card would no doubt have resulted in more fraudulent orders and more potential losses to your company.

I am going to make a complaint to the Better Business Bureau about this matter, and would ask you to kindly bring this to the attention of your management, from whom I would expect an apology and an explanation as a minimum in the way of redress.

Regards
David L Gladwin

On Friday, July 10, 2020, 06:01:32 AM GMT+8, Support wrote:

Hello,

Thank you for contacting !

We want to inform you that, we reviewed your case in our system and on our end we haven't found an over charge and in that case we recommend that you get in contact with your banking institution.

Thank you again for reaching out to ! If you have any additional questions, please do not hesitate to contact us by responding to this email.

Kind Regards,

Terry

Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 10:17 PM
To: [protected]@order-support.com
Subject: URGENT - FRAUD: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

URGENT - FRAUDULENT TRANSACTIONS

Further to my previous emails on the subject (see below) please be advised that on checking with my bank, Bank of the Philippine Islands, I am advised that two fraudulent charges each amounting to $614.70 dated yesterday, 07/08/2020 were debited to my Mastercard credit card originating from TEECHIP.COM. A third attempt to process another charge for the same amount was declined as it would have taken my card over its credit limit, and a further attempt to charge an amount of $20.24 was declined as a suspected fraudulent transaction.

I used the online chat facility on your web site to report the matter yesterday evening around 5.30 pm Philippines time and got an initial response before the chat link was dropped.

I then sent an email through your web site, which resulted in a response under the above reference. Your responses were nonsensical so far and did not at all address the problem.

Please be advised that I expect you to immediately reverse the two charges that went through against my account and which I have reported to my bank as entirely fraudulent. I have had no dealings with TEECHIP.COM and certainly have not placed, or authorised, any order or other transaction.

I am very unhappy at your apparent unwillingness to deal sensibly with my emails thus far, and note that you are accredited to the Better Business Bureau in the U.S. I will certainly be making a formal complaint to the BBB if I am not able to get a proper response from you in a timely manner.

Regards
David Gladwin

On Thursday, July 9, 2020, 09:42:52 AM GMT+8, David Gladwin wrote:

Your responses become more ridiculous. Please refer my emails to a supervisor, or at least a human being with a couple of neurons to click together.

Regards
David Gladwin

On Thursday, July 9, 2020, 08:23:41 AM GMT+8, Support wrote:

Hello,

Thank you for contacting ! I am happy to assist with your order .

We're sorry to hear you're having an issue filing a claim. In order for us to take the next steps, please provide a photo detailing the problem or defect with the item(s) you have received. This will help us confirm the cause of the defect and provide a proper resolution to your issue.

Thank you again for contacting . We look forward to hearing from you.

Kind Regards,

Floyd

Customer Care

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 4:29 PM
To: [protected]@order-support.com
Subject: Re: TeeChip Ticket #187312: I have a question about placing an order [ ref:_00D1U12zhY._5002H1Ew4o2:ref ]

What kind of nonsense is that? You clearly did not read my email as all the relevant information was given to you regarding fraudulent attempts to charge my Mastercard credit card ending in 3748 with transactions apparently originating from TEECHIP.COM.

2 transactions were rejected by my bank, one as it would have taken my account balance over the credit limit, a further one as being suspected of being fraudulent. Other transaction(s) with a total value of more than 1100 US dollars apparently were processed and debited to my Mastercard, judging from the available credit balance on my card, although they have not appeared on my internet banking online record as yet, so I am not sure as yet whether TEECHIIP.COM was the originator of such charge(s).

This is a serious matter involving criminal activity, so I would expect you to take it seriously and deal with it as a matter of urgency.

Regards
David Gladwin

On Wednesday, July 8, 2020, 07:30:25 PM GMT+8, Support wrote:

Hello David,

Thank you for contacting !

We apologize for the frustration that you are experiencing with your order. So that I may look into this issue further, please provide your order number (beginning in RL) and the email address provided at checkout. Once we receive this information, we will be happy to further assist you. If you didn't receive your order number, please provide:

* Date of Transaction
* Transaction Amount
* PayPal Transaction ID or
* Last four digits of the credit card

We appreciate your patience as we try to locate your purchase and look forward to your response.

Warm Regards,

Lucilla Batz
Customer Service

--------------- Original Message ---------------
From: David Gladwin [[protected]@yahoo.com]
Sent: 7/8/2020 7:20 AM
To: [protected]@to.teechipmail.com
Subject: Re: TeeChip Ticket #187312: I have a question about placing an order

Dear Sirs

I received two text messages from my bank BPI in the Philippines, sent to my mobile phone number +[protected] this evening, the first informing me that a transaction of $614.70 in favor of TEECHIP.COM had been declined as exceeding my credit limit on 07/08/20 at 5.15 pm, the second saying that another transaction from TEECHIP.COM on 07/08/20 at 5.18 pm for an amount of $20.24 was declined as suspected to be a fraudulent transaction.

In fact I initiated no transactions today. The last activity on my credit card account was my payment of 10, 000.00 pesos on July 2, 2020 which brought my account into a credit balance of 462.38 pesos, and I have authorized no transactions since then.

On logging into my BPI online account I see that other transactions totaling in excess of sixty thousand pesos must have been charged fraudulently to my card or are in course of being processed. At the moment I have no way of telling, until I am able to get a reply from my bank, whether or not these other transactions originated with TEECHIP.COM.

Clearly, though, any transactions originated by, or through, TEECHIP.COM against my Mastercard ending in 3748 are fraudulent.

I would ask you to kindly investigate and immediately cancel any order that may have been charged to my Mastercard and reverse any charge that you may have debited to my card.

Your response to this matter as a matter of urgency would be greatly appreciated.

Regards
David Gladwin

Any transactions since July 2, 2020 on my Mastercard credit card are fraudulent as I have not authorized any such.

On Wednesday, July 8, 2020, 06:52:54 PM GMT+8, TeeChip wrote:

Hello,
Thank you for choosing TeeChip! Happy to help!

We are an online merchandise store that specializes in one-of-a-kind items, designed with you in mind. Our priority is your happiness and we strive to deliver only the best in both quality of service and product.

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers an expansive assortment of merchandise. Each vendor we work with must abide by our strict quality control guidelines and standards. We are proud of our ability to consistently meet and exceed customer expectations.

We hope you enjoy your experience with us!

Hope this information helps! If you have any other questions, please reply back or visit our FAQs for an instant answer: https://www.teechip.com/faq

Regards,
TeeChip Customer Service

ref:_00D1U12zhY._5002H1Ew4o2:ref

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