The complaint has been investigated and
resolved to the customer's satisfactionResolved ALLConnect — did not work as ordered/confusing/tricky
resolved to the customer's satisfaction
I would try to avoid this company if I had a second chance. I was routed to them after starting new service with my electricity provider in order to receive "promotional rates" on a variety of similar products. I then spoke to a gentlemen who sounded as though he was ready off of a script, and apparently did not know very much regarding the promotions. Nonetheless, i went against my better judgement and signed up for a "promotional" rate for a cable internet connection. In doing so, I had to disclose an uncomfortable amount of information, but at the end of the call, he assured me that I would receive a reduced bill for the internet connection, and allconnect would work with the cable provider to ensure this. I received the call back, and email confirmation of this as well. Then, my internet was set up and installed, but when I received my bill, there was no promotional rate at all. I called the internet company, and they told me to talk to allconnect. I then proceeded to talk to a man named David from allconnect--with whom I tried to be cordial--but he assured me that they had no evidence of a confirmation at all. He listed off information that was incorrect about my order, and, finally, told me that I could talk to my internet provider and "good luck with that and have a nice day."... Ok. So, I had to cancel my internet subscription because the rate was too high. However, I need internet, so when I looked back online to deals that the internet provider had for those who signed up online, I SAW THE EXACT SAME DEAL ONLINE AS THE ONE OFFERED BY ALLCONNECT. In short, Allconnect appears to be a rather troublesome, unfriendly, and unnecessary middleman. I would also say that, in my situation, it was worse than useless because it also wasted my time and the time of the internet provider. Therefore, I would not use this service if I had a second chance.
Thank you for reading.
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