Menu
For Business Write a review File a complaint
Allconnect

Allconnect review: Liars & pushy 24

L
Author of the review
12:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was told I was being transferred to someone to review my order through the power co, but in fact was sent to this company in turn requested my social security # to verify if what they had in the system was correct tricking me to think I was still talking to the power company. Didn't like it and when the gentleman called with the tv offer the basic pkg was the same as what was offered direct and the other pkg he totally lied and didn't tell any of the hidden fees like a one time fee of 19.95 or the monthly rental fees per box. Very pushy and wanted credit card # that moment no time to think it over - I wonder why. Thank GOD I did not use this service...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

24 comments
Add a comment
A
A
Allconnect
Atlanta, US
Jul 07, 2010 5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Laura, thank you for your feedback. Please accept our apologies for any inconvenience caused. Allconnect would like to further research your complaint. Would you please send us an email to "customerservice@allconnect.com" and provide us additional information. We look forward to hearing from you. Thank you.

A
A
Amber in Ohio
Brunswick, US
Jul 24, 2010 6:33 am EDT

Same situation here. I was tricked into thinking I was confirming my power being turned on at new residence then was plagued by calls trying to sign us up for ADT & Direct TV. When I called AllConnect back 3X to get our names and info removed from their database was told they could not do that I would need to call my power company? What's up with that! I cannot log onto their web site because I only have an email address - never setup a password! Run from Allconnect!

K
K
Kaa3
US
Aug 12, 2010 7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We just had a similar situation... All connect offered us a deal with Direct TY and internet from AT &T. We ordered the TV and then had to call separate number Direct TV bundle to get internet. The deal with the internet didn't exist! The supervisor told us All connect lied to us! Don't trust that company they LIE!

M
M
Mrgrey54
San Antonio, US
May 02, 2011 5:43 pm EDT

Don't talk to AllConnect. I just signed up with CPS Energy. After I was done, they told me they were transfering me to All Connect to help set up other things. I replied, like water, etc? and CPS Energy said yes, but when transfered, I was being pushed around from the start about time warner, direct tv, etc. Then onto their particular packages they offered, even after I said I was not interested at least 5 times. I wouldn't have verified my PERSONEL Information with them at the start had I known they were just salesmen for a company that I didn't need. Oh, and their "special packages" they offer, aren't any cheaper then the packages you'll find on those company's websites.

A
A
AMM79
Garden City, US
Jul 29, 2011 10:44 pm EDT

I signed up for a bundle with Allconnect/ directive bundles and never received my discount. Directv and Century link said they have never heard of Allconnect/Directv Bundles and were never given any information about bundling my account from them. Allconnect says it's Directv/Century link's fault and they of course say it's Allconnect. All I know is that I am out hundreds of dollars because I was charged full price on my bills for the past year and a half.

I don't know what their deal is... they never contacted directv or the phone company about my account so I have to assume it's a data mining scam. They aren't getting paid by Directv or the phone companied. I am livid and I hope I haven't had my identity stolen.

A
A
Allconnecgt agent
Greensboro, US
Aug 20, 2011 6:22 pm EDT

I'm an Allconect agent and we HAVE to offer all those products and push people to buy and if we don't and our sales aren't at their goal every week, we get fired. They have the worse turn over rate and every week, have new hires. We do get paid for only 2% of the sales we sale over our 100% goal. And even you tell your electric company you don't want to be transferrred they will still transfer you regardless cause your power company rep gets a comission on every customer they transfer to us. And it makes me mad when they have transferred a customer over when they had said no and the customer is telling ME off. If it was just more customer service, I would love the job, but I don't like being a "bully" if Allconnect doesn't change they are gonna loose their contracts.

A
A
Allconnecgt agent
Greensboro, US
Aug 20, 2011 6:27 pm EDT

and one more thing, the dumb power companies need to stop telling the customers they are transferring them to us to get their deposit payment! we can't do that and it makes the customer mad to keep being transferred over and over!

R
R
RaiseTheBar
US
Sep 24, 2011 1:53 am EDT

I am disappointed with companies like AEP for partnering with companies like allconnect. They transferred me saying that I could hear some information and valuable discounts as a part of buying a new home. The allconnect employee said that it was required that I finish the call with him in order to get my electricity service request initiated. SHADY!

L
L
lovinmybabies
US
Oct 01, 2011 3:08 am EDT

Allconnect is not a completely bad comPany. We do try our best to mak our customers happy we have certin pprocedures to go through just like other companies and I do feel that it would be much better if ALL power companies tell the customers what we are trying to do for them and when I talk to people I verify all info with them several times to make sure the info is correct but we all make mistakes that could b very simple and fixed with a simple phone call we have so many procuders to follow since we do work with many different companies and we have to have certain training for each company that we do work with. It is not easy as we would like it to be all the time because we have people thinking we are the bad guys and all we try to do is help and I don't like how we have to keep talking when people want to get off the phone but they do not realize what we can do.

AMM79 I don't know who you talked to because when you sign up for direct we have to transfer you to them and they set your package up not us we just qualtify you for the package. And if you was paying full price for centurey link it could have been a simple mistake on our part (but a huge mistake for you I know) they may have not clicked the promotion price. But then again it could have been something with the provider itself it is hard to say for sure exactly what happened. But think about it even if you call the provider directly all of those little mistakes could still happen so it's not just us it could happen to anyone.

J
J
jessiYvonne
Reidsville, US
Oct 26, 2011 11:05 pm EDT

Allconnect does not try to trick people into anything! I do feel that the power companies should let the customers know of the services that they are eligible for and state the actual reason for the transfer, however the first part of the transfer is the verification process to make sure all of YOUR information is correct in the power companies system. From that point Allconnect is not trying to tell you that the services offered are much cheaper than the direct provider, but is actual partnered with the providers to be able to help current customers get their service transferred or help new customers to get services set up all on one call without having to call multiple providers. It also allows YOU, the customer the option of comparing all the local providers rates. Allconnect is really more of a service to assist movers and is not a sales scheme!

M
M
Mike California
Saint Petersburg, US
Oct 29, 2011 7:10 am EDT

Today, an Allconnect employee told me that there was no way to call back and get their "fabulous" discounts after I checked it out myself on the internet, so according to him I would have to make the decision on the spot. He also verbally quoted a price that was much lower than the one that came buried in the email link with the confirmation he sent me. Either way, the price is much higher than going directly to the internet/TV company. I am cancelling and recommend no one else use these services. It takes five minutes to compare the available services in your area yourself on the internet and you'll get the best price available.. The biggest problem is the shady way the electric companies pass you off to Allconnect as if they are somehow providing the customer a service. They are not. Just tell Allconnect "No" and hang up.

B
B
ben tan
Sebring, US
Nov 16, 2011 2:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was just ripped off too by all-connect on an internet connection this month. Just moved in to the state and a new apartment. Was told to sign up electricity with all-connect. After which and thru the same all-connect, was offered internet service with Century link. All-connect rep with a name like tira ander.. (?) explained that there was a promotion from century link at 24.95 and free modem upon acceptable credit check, etc.. My first bill showed up now and Century link is denying all those claims. there is no way century link is not aware of this all-connect lying practice. Question is what can we do about it? I will complaint to the better business bureau but what else? Of course, we need to spread the word around not to use all-connect services. But the power company, Progressive Energy is in cahoot with them too. What a shame. Why in the world would a utility stooped so low? A sign of what our society is headed...

A
A
anonymous99999999
Saratoga Springs, US
Nov 29, 2011 6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allconnect treats there employees the same as they do their customers. NO RESPECT people say that its better than no job but the fact is that no job is better than an allconnect job. they have really high unemployment rates for that reason. All businesses who contract with them should consider an audit of the process and customers every single one and every single complaint to decide if it is really cost effective to be connected in any way to this company. There are too many delays in orders and most customers end up calling the service provider directly because of this or because they didnt realize what they actually signed up for despite the disclosures. Those in upper management should really be ashamed of what they are doing not only to the customers but to the employees and the reputation of the providers they work with.

Allconnect Inc
Allconnect Inc
Atlanta, US
Dec 07, 2011 9:54 pm EST

Ben - thank you for your feedback. Please accept our apologies for any inconvenience caused. Allconnect would like to further research your complaint. Would you please send us an email to "customerservice@allconnect.com" and provide us additional information. We look forward to hearing from you. Thank you.

W
W
WHINYPEOPLE
Atlanta, US
May 23, 2012 3:42 pm EDT

Dear whiny people, please keep in mind that you would of signed up for those services anyway. second, you would pay the same going through us or going directly to the cable company. the point is to save you time and a phone call. you are in the middle of moving why would you want to stay on the phone for another hour when you can transfer your service in 10 min with us.

A
A
Adam_123
US
Jul 06, 2012 1:22 pm EDT

Very similar situation for me. I feel bad for the allconnect employees who are *very* obviously working on commission. So pushy! He

The plans & details of most cable/phone/internet/tv companies can be so complicated that their own rep's aren't even that helpful. As expected, a "super-rep" who must understand them all only knows the very basics about each service. The allconnect person I spoke to was unaware of some of the specifics about the services he was offering me. I ended up signing up for one thing through him because he said it would be a better deal through allconnect, but had to chance/cancel it because the info was incorrect and I was able to save money by looking into things myself and calling the actual service company directly. A huge waste of everyone's time.

If I ever get automatically directed to allconnect again, I will refuse to do service with them.

B
B
Ben4a
US
Jul 26, 2012 9:50 am EDT

Allconnect's only goal there is to push dish network, not what you are interested in. if you don't believe what I am saying just let them find out that you own your home and can remotely have a dish. they make it mandatory for each employee to sell at least 2 dish a day. just remember to be nice to the rep on the phone, he/she is being threatened to sell nothing but dish. also to all the other provieders that do business with allconnect, we are strongly demanded to not sell your products and only dish. I will say to the other providers (time warner cable, direct tv, comcast, verizon brighthouse, at&t suddenlink) that when you visit our center, allconnect does put up a great front for you. customers and vendors be very aware! say no to allconnect and setup your own services... you will cut out the middleman and get a better deal every time... just common sense...

A
A
ALLCONNECTAGENT
US
Nov 15, 2012 7:02 pm EST

When the power company say they are done with your order hang up on the power company not the allconnect agent. I am an agent and myself and other agents can vouch and say these power companies are lying to you! your power company not us! they tell you that you are being transfered for a confirmation but in reality you have a rep coming on your line with intentions to assist you with setting up your cable, internet & phone. these power companies need to stop lying it makes a horrible experience for the customer and agent. then after you've been deceived by your power company you come to our line and not know the true reason why your talking to us. allconnect s.u. c.k. s they treat their employees like crap! it feels like a prison. I feel so happy when I get out of work I want to kiss the ground! that place is hell. we have to sell you something on - that - phone call when you are randomly transfered to us because if not our job is on the line and the we end up getting about $10.01 a week on commission cause all the sales we missed from the ppl who where frustrated behind there deceiving transfer. the agents who force you guys to buy something or submit an order without the customers permission are the agents who are praised until you guys call back and complain and they fire them. the agents that do good by the customers are at the bottom of the barrel. all I can say is whenever your utility companies lies to you and tell you that your being transfered for a confirmation, ask to speak to their manager and complain for them lieing to you. complain, complain, complain thats the only way this madness will stop!

C
C
Cecc76
US
May 09, 2013 10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Called PG&E to notify of move and at the end of call rep said I had to confirm my request and transferred me to AllConnect never notifying me that this was a separate company/service. I felt bad for the poor rep trying to sell me service with less than desirable discount. $126 just for basic Comcast cable installation? I was like no way and had to hang up as tactfully as I can. Not AllConnect's fault.

S
S
sourpatch
Los Angeles, US
Apr 11, 2014 3:40 pm EDT

When I opened gas company account, they said they have bundle for new customer and my phone was transferred to AllConnect and the disaster started. The package they had was all lie and they said there is no way they can get me the bundle package as the same price I have now which is time warner cable TV and Internet. My phone call was transferred so many times and I asked them that I want to talk their supervisor and finally I got the supervisor whose name is Janet and she kept saying there is nothing we can do for you. I wasted my whole week and still haven't gotten my Internet and TV service becuase they scam me. Don't use Allconnect. They are all scam.

O
O
ohno's
chicago, US
Aug 06, 2014 8:56 pm EDT

so... Does this mean you dick douch assbags will give me my free dvr, high speed and phone for being total scam artist ? I mean really I feel as if I wish I could step threw my screen into your office n piss down your neck for all the head ake and agrivation you gave everyone on this page

D
D
Dave29
Fresno, US
Mar 31, 2015 4:53 pm EDT

Allconnect needs to do a better job of educating their potential customers. After transferring my electricity bill to my new address I was told the next person I talked to would finalize my order. The allconnect representative did not clearly explain what his role was. Instead, he said he needed my information, email, SS#, address to help transfer my internet service and possibly find me better rates for service. I immediately requested he remove all of my personal information from his data base. I did not find Allconnect's practices the least bit comforting and moreover I felt I was extremely mislead as to their role in this process. I STRONGLY recommend transferring your own services. Using Allconnect as a third party simply means that your personal information will be in the data base of another company. There was no indication from Allconnect that my information would be protected.

D
D
Duke Powell
San Diego, US
Jun 08, 2015 12:41 pm EDT

There is absolutely no "convenience" whatsoever in using Allconnect. When I got to the cable provider everything was wrong including the quotes, packages, promises and prices. If this is a "partnership" between the cable and power companies, somebody is in for a rude awakening!

J
J
Jamie Virostko
US
Jul 06, 2016 2:06 pm EDT

On may 27, 2016, before we moved from los angeles to charlottesville, va, I called allconnect in order to hook up my electricity - without realizing I was dealing with a third party service. while I was on the phone with allconnect, the service rep asked if I wanted to take care of the internet while I was at it. through centurylink, he offered internet for $44.94 per month. I had already checked out other providers and that seemed comparable even cheaper than some in that area. then the rep scheduled the date for the internet install and for service to begin. he told me I was all set and that was it. unfortunately, what he did not disclose which I found out when I received my centurylink bill on july 1st for $170.12 - 1) there were $74.99 in setup fees; 2) I only got the $44.94 per month if I set up auto bill pay; 3) my first bill would include one full month and a partial month of service fees and 4) I was entering into a 2 year contract with centurylink. none of that was told to me up front. when I called centurylink to complain, they basically blamed the third party vendor (allconnect) for not disclosing the full service agreement. I think they are both equally to blame. always schedule directly with the provider so you can hold someone accountable.

More Allconnect reviews & complaints

Allconnect - bait and switch 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Allconnect - scary service 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Allconnect - did not work as ordered/confusing/tricky 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Allconnect - misrepresentation of authority
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Allconnect - transferring service and false advertisement
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Allconnect Contacts

  2. Allconnect phone numbers
    +1 (844) 263-2443
    +1 (844) 263-2443
    Click up if you have successfully reached Allconnect by calling +1 (844) 263-2443 phone number 0 0 users reported that they have successfully reached Allconnect by calling +1 (844) 263-2443 phone number Click down if you have unsuccessfully reached Allconnect by calling +1 (844) 263-2443 phone number 0 0 users reported that they have UNsuccessfully reached Allconnect by calling +1 (844) 263-2443 phone number
    +1 (404) 260-2200
    +1 (404) 260-2200
    Click up if you have successfully reached Allconnect by calling +1 (404) 260-2200 phone number 0 0 users reported that they have successfully reached Allconnect by calling +1 (404) 260-2200 phone number Click down if you have unsuccessfully reached Allconnect by calling +1 (404) 260-2200 phone number 0 0 users reported that they have UNsuccessfully reached Allconnect by calling +1 (404) 260-2200 phone number
    +1 (866) 224-5506
    +1 (866) 224-5506
    Click up if you have successfully reached Allconnect by calling +1 (866) 224-5506 phone number 0 0 users reported that they have successfully reached Allconnect by calling +1 (866) 224-5506 phone number Click down if you have unsuccessfully reached Allconnect by calling +1 (866) 224-5506 phone number 0 0 users reported that they have UNsuccessfully reached Allconnect by calling +1 (866) 224-5506 phone number
    More phone numbers
  3. Allconnect emails
  4. Allconnect address
    4 Concourse Pkwy Suite 410, Atlanta, Georgia, 30328, United States
  5. Allconnect social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024