All My Sons Moving & Storage review: Moving services

I scheduled a with All My Sons (AMS) moving on 6.9.23 for the moving date of 6.21.23. It was for a Uhaul Box (similar to PODS) packing as we are moving from NE to GA. I placed a $100 deposit and received a confirmation email.

On 6.16.23 I received a call from AMS confirming the move along with the suggestion to increase the manpower from 3 men to 4. I agreed.

On 6.21.23 (the move date) I spoke with AMS at 2:20pm to confirm approximate move time as we were their 2nd move of the day. I was told that the estimated completion time for the first move was 2.45pm and that the crew would call me to confirm their start time. That was the last I heard from them. I was frantic as the Uhaul team was scheduled to pick up the boxes on 6.22.23. I made multiple calls, on hold for a 1/2 hr with no answer, I tried texting, emailing, no luck and no show.

On 6.22.23 I called into AMS. I was told,"there are no notes on the account, so I can't tell you why they didn't show up, and all the trucks are out for the day." When I asked to speak to the manager I was told he was on vacation, but they would have him call me back tomorrow.

On 6.23.23 I called back to AMS and spoke to Gerrod. He seemed very unconcerned and stated that the email I received was not a contract. One of the men had gotten sick in the truck, but he didn't know why they didn't call me. I stated that I didn't need the truck as they were loading Uhaul boxes and that this impacts peoples lives. He stated he would refund my $100. But that was about it.

Things happen. The lack of customer service, communication, or care for the impact the lack has on people's lives is unconscionable. AMS motto of treating customers as "a circle of friends" is a joke.