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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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A
6:23 am EST

AliExpress refund

Hello I ordered a wansenda pen drive in nov 11 2019 which order number was [protected]... The seller couldn't delivery me the pen drive and I said her to refund my dollar... She said to open dispute and I opened dispute but problems has not solved! The pen drive price is 22.94 dollar... I waited 2 months for the products but it didn't arrived and showed "delivery successful" in tracking page! What should I do now? How can I get return my dollar? The seller couldn't help me... I tried to opened dispute and didnt get solve... If I dont get solve I shall boycott all aliexpress products... Bcz it is not my first complains...

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7:00 am EST

AliExpress aliexpress wont let me open a dispute for product I didn't received and buyers protection is running out

Order ID: [protected]
Tracking ID: UB019536935LV
Item bought from Store No.3717009
They are not relying on message and never read it.
Buyers Protection running out in 15 hours.
I haven't received an item and when I tried to open dispute I got that "patience message".
Problem is that tracking record actually shows that the package has returned to China! So I won't get it anyway.
The proof is in the attachment.
Bottom line, the seller is not responding and AliExpress won't let me open a dispute! Unbelievable

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7:08 am EST
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AliExpress threatening seller at whatsapp

Hello.
There is a seller who writes to me on watsapp and demands payment for a product I received a refund. Pay him? He also threatens me.
Order Number:
[protected]

SONDR Autumn and winter 2019 new versatile half high collar long sleeve T-shirt women's collar knitting bottoming Shirt Top

I really don't mind paying if you approve.
It is important for me to be a reliable buyer on your site.

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10:15 am EST
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AliExpress order no. [protected]

Hello,

Your dicission disappointment me very much, but did not Surprised me very much. Only reason is, I had experienced that in many of my raised Disputed Cases your so called "Efficient and Netrual Case Management Team" consously failed to show profe for their "Nutrulism" and flooded by their "Inborn Sympathy" to their fellow countrymen, i.e, "Chainise Dishonoust and Opportunist Sellers". I had submitted several proofe in support of my claim for several times before, which was deliberately ignored by your Supreme End knowing that their this action can damage sevirly the business relationship between me and AliExpress.com.
So, to protect my interest, I had to stopped "Total Business Transaction with AliExpress.Com " from today untill I will not received proper "Justice and Assurence for reopen this Duspuite Case by AliExpress.com". All
l the 23/24 Product currently showing in "Kart" of my Account will be remain in Kart and they will not be ordered untill I did not received acceptable resolution from AliExpress.com.

With Regards
Anirban Dasgupta
M.No:-[protected]

On Fri, 10 Jan, 2020, 8:49 AM, wrote:

aliexpress.com My Orders | Help | Buyer Protection

AliExpress Dispute Results and Satisfaction Survey

Dear Anirban Dasgupta,
Recently your dispute on Order No. [protected] has been finished. You may check your dispute result here.

We would like to know if you are satisfied with the dispute handling process, hence here invite you to fill in a short survey Dispute Satisfaction Survey.

This survey will take no more than 1 minute, but will help us to improve our service once and forever! Please be assured that your responses will be kept confidential.

Sincerely,
AliExpress Case Management Team
2020-01-09

This is an automated system email. Please do not reply to this email.

AliExpress App

Site Access: Homepage | My Orders | Buy Protection | Help Center | Contact Us
Forgot your password? in French
This email was sent to [protected]@gmail.com
You are receiving this email because you are a registered member of AliExpress.com.
Read our Privacy Policy and Terms of Use if you have any questions.
AliExpress Service Center
Alibaba.com Hong Kong Limited, 26/F Tower One, Times Square1 Matheson Street Causeway Bay, Hong Kong.

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12:54 am EST

AliExpress payments done orders not received

I want you to please check my orders. I have made one quite sometime for a battery and never recived it. I made an order fir a clinometer on the 20 th December 2019 payment was made it went of my card then the seller lets me know I must make a payment or my order will be cancelled. My email add is [protected]@gmail.com
Francois Badenhorst please sirt this out for me.
Thank you

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11:40 am EST

AliExpress aliexpress

Purchased a pair of shoes from a seller that offered a free return, charged 8 dollars more but seemed wort it. When the item arrived and was too small I returned the item with the return label provided. ...Turns out it is a scam the address is fetishist and package is lost in transit exceeding the return time allowed.

Now I have no shoes and am out $70. 00, BE WARE

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9:35 pm EST
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AliExpress your service and rip offs...

1. Your tracking is done frequently and trying to track an order for seeds it impossible.
2. Going to the Official website with the tracking number does not connect.
3. Have yet to receive a refund to my bank on small cost items despite it being many many months.
4. Giving me 1/2 my money back when the supplier never even shipped... is stealing. No legitimate store would do that.
5. Ruling in favor of a seller when I sent a picture and explanation... wrong product shipped... is stealing.
6. Customer service is non-existent and getting thru to them is impossible 99% of the time.
7. This has been my experience and I have placed many orders with probably half with no problem only.

My email address is [protected]@gmail.com. That allows you to look up my account. If not reply then a screenshot of this will be posted all over the net.

NO MORE ORDERS UNTIL I AM CONTACTED... and YOUR problems are fixed.

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Update by VERYUNHAPPYALIEXPRESSCustomer
Jan 03, 2020 10:34 pm EST

AliExpress...

1. Tracking does not work.
2. They deduct half the purchase when the seller does not ship...that is your refund.
3. Getting the refund back to your bank account takes a lot of work...it is not apparently automatic.
4. They do not qualify their sellers before you buy.
5. There are no star ratings for sellers nor the ability to put in comments after you have been ripped off by a seller.

Sellers...

1. My experience says 85% are honest and do ship "something"...but
2. 10% of those ship junk in every sense of that word.

That leaves 75% who are honest and trying to make a living while Aliexpress kills their customer base...I would suggest the sellers revolt and others, when ordering be very very careful...I never order anything more than $15.00 and most purchases are for a few dollars only.

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12:40 pm EST
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AliExpress billing/collection issues

On Dec 14, 2019 I ordered 2 sterling Silver chains, total price with Shipping was C$ 13.25. When I got my credit card bill, I noticed I was charged C$ 19.90. I did not authorize that amount to be paid. In my eyes it is a fraud. I have been trying to resolve this with the store, but they did not respond to my questions.
Please help, so I can regain trust in Aliexpress website.

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10:00 am EST
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AliExpress order id: [protected]

I paid £23.67 for a 12 month IPTV subscription which has now ceased to operate: No channels are available in any of the countries. This has occurred outside the Buyer Protection period. The seller does not reply and would appear not to be selling any longer on AliExpress.
The AliExpress website is totally useless when it comes to customer service as all questions are dealt with using AI.

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9:13 am EST

AliExpress is very serious matters

Dear aliexpress,
My name is Jasmine Noh and I'm diamond customer of yours.
I bought on October 9th a green suit at longhusanhouse store. As I received the product, I returned it to the sellers on October 29th. Although they received the cloth, they are not refunding my money rather they are making fun of me. I begged them several times.. it is so annoying! PLASE SOLVE
THIS PROBLEM!
THE NUMBER ID IS [protected]
I spent 19 dollars to sent back. and this is my first time returning the product.

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5:37 pm EST

AliExpress aliexpress delivery stuff up.

Order NO.: [protected]
Paid US $ 44.46
Put in my delivery address in Australia correctly.
They sent package to Receiver address at, Rhone, Auvergne-Rhone-Alpes, France CHRISTIAN MOLIERAC SKYLED -
Package sent to a wrong address, this address is in France not Australia.
Please return my funds as I am really pissed because you sent them to France instead of Australia, how dumb is that. Stupid.
They returned my payment but it was not the amount I paid.
Refund US $ 40.42 with the exchange rate I lost AUD $ 10 dollars and no items.
Typical Chinese rip you off all around.
I wont use anything Chinese again.

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2:50 am EST

AliExpress supports fraudsters

Unfortunately, a lot of scammers appeared on Aliexpress over the past 5-6 years. For example - K-Life Store, Dwelling Store, SAMZHE Official Store and so on. And often Aliexpress supports such fraudsters by fake ratings.
For example, how can be a rating of 95.5%, if 517 positive feedbacks for 6 months divide by 573 total feedbacks = 90.2% (Dwelling Store- https://www.aliexpress.com/store/feedback-score/4433150.html).
K-Life Store (https://www.aliexpress.com/store/feedback-score/5048004.html )- rating 90.7%, but if 4297 positive feedbacks for 6 months divide by 5057 total feedbacks = 85.0%
SAMZHE Official Store (https://www.aliexpress.com/store/feedback-score/2687008.html )- rating 95.6%, but if 8662 positive feedbacks for 6 months divide by 10050 total feedbacks = 86.2%
You can count any shop's rating and make sure of it.

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12:08 pm EST

AliExpress unethical behaviour

I would like to report a problem.
I ordered a jacket one month ago and the seller told me in the beginning to send him my phone number because when my package arrives DHL will call me to pick it up, so i waited. Today i called DHL and i was told that my package was sent back because i never picked it up and they informed me that the seller gave me wrong information because it's not their job to call the buyers to inform about the package, i have to track it myself on the main website. I didn't know that so this happened. Now the seller wants the shipping fee money back even if it was not my fault that i was wrongly informed of him. Now he even wants my paypal bank account to refund the money for the coat even if i didnt pay it yet. Here are proof pictures for you so you can understand.

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2:47 am EST
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AliExpress creative explosion photo album

Good Morning,

I Ordered on Id [protected] this photo album. When I received the package, the parcel was open en part of the photo album was missing. Also a few of the papers inside the parcel was wet and crupled. Costs were € 7, 31

Please sent me the money back.

Best regards,

M. Fietje
Christoffelstraat 20
7601 GD Almelo
The Netherlands

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6:51 pm EST

AliExpress smartphone oneplus order number [protected]

On 2019-09-30 I for the first time bought on the AliExpress website a smartphone worth 567.06 euros. 3 days later I decided to cancel the order before it was shipped. I sent several messages to the seller indicating my intention to cancel it. This seller seemed to ignore what he was told but finally he said he could take the order back and fully refund me. I obviously accepted and i said yes. However this guy sent the smartphone anyway, even after the deal was made. Once here in customs from Portugal I logically requested to send the package back to the seller and so it was. Aliexpress kept my money for about 3 months. I've been involved in a dispute with this seller and Aliexpress all this time and when they finally agreed to return the money that was mine, they still withdrew about 6 euros for me to pay the shipping costs back. It did take 3 months to massacre a customer and in the end they withdraw money from the customer because of an incompetence of the seller. Even after I revealed all the evidence Aliexpress pretended that nothing was shown. It's like im talking with robots that can't see anything but what they want to see. I received 562 euros and i paid more than that. Anyway, i spoke many times with their chat assistance, and everytime i talked about this situation and shown everything i had as evidence they told everytime i would receive my money fully because that was the correct thing to do. In the end that didn't happen. I don't care if it's only 6 euros because it's more on the table here. All that happened in these 3 months was madness. This company and their ways are madness. You can show one picture and they only see an other. Infinite talking, discussion, debates. ..asking for patience and burning time and keeping my money. I can see now that i use this app only to lend them my money and fight for it. I uploaded a few pictures because i have more than 40.

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2:01 am EST

AliExpress untraceable order nr. and no order confirmation

I ordered African lace for my nieces wedding and did all the necessary transation for the payment with my credit card. Expecting of course a confirmation of my payment and an order-nr. for tracking. Nothing! Just (payment received) ! that's it. I tried sending an email (rejected) and writing to the online help---nothing ordered in given address or name. No order found! None whatsoever. And with no given order nr which must be given in for tracing I have been duped. unbelievable that this site exists.
Georgina Bischof
Zurich.

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4:37 pm EST

AliExpress lemfo lem x 4g smart watch, scratches below glass.

Hello, good afternoon, I bought a smartwatch with the following description: LEMFO LEM X 4G Smart Watch Android 7.1 With 8MP Camera GPS 2.03 inch Screen 900Mah Battery Sport Business Strap For Men, order number [protected], the smartwatch has some scratches below glass and at the bottom of the crucible, there is also wear on the screen, it has nothing to do with cracks, bumps or dents, they are factory wear and are under the glass. I need to contact you to return the product and offer me a solution.

I haven`t idea that AliExpress makes it almost impossible to protect buyers after a few days.

Contact Person: LIU JIAN HUA Address: LongHua District, DaHe Road NO.416, QingHu DongLi Park, Building A13, Floor 2 City: Shenzhen Province: Guangdong Country: China Post Code: 518000 Mobile: [protected]

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2:34 pm EST
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AliExpress no order confirmation e-mail

Everything is said above. Lots of people are complaining about this. We need to be able to find order details from our mail box.

My complaint is too short so I will only repeat what I have just said.

No order confirmation e-mail from Aliexpress. Lots of people are complaining about this. We need to be able to find order details from our mail box.

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4:50 am EST

AliExpress shop5082489 store watch

I placed order id: [protected] for purchase of Fossil watch. But what I was delivered a cheap counterfeit watch without invoice, Fossil warranty card, barcode tag etc. I raised dipute, but AliExpress closed it without refund, without telling me why it was closed. Please help me to get my money refunded. Fossil confirm that AliExpress is not authorised to sell Fossil watches.

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11:18 am EST

AliExpress card theft, fraud

Somehow my card information got leaked somewhere online and someone used (Dec. 2019) it to make a fraudulent $3 charge to AliExpress. I have never in my life ordered anything from there, nor would I ever, or any of the multitude of websites just like it. Just another reason to absolute detest these types of companies. I immediately called my bank and notified them of the issue, but I have to wait until the transaction is no longer "pending" to actually dispute it. I'm going to be livid if I dont get that $3 back. $3 can buy a lot of ramen to an extremely broke person, and it's mostly the principal of the thing.

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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