The complaint has been investigated and
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Resolved
AliExpressSeller hitbox official store on aliexpress has malicious behavior

K Nov 24, 2020
This review was posted by
a verified customer
Verified customer

Hello,

On november 11, 2020, I bought and paid (order id: 3007158532967372) for the welding machine hitbox mig200 with free shipping from spain to lithuania in the aliexpress store hitbox official store (please look at picture hitbox order 1, 2, 3). A few days later they asked me to pay an extra 100 usd for delivery, but I told that parcel shipping to lithuania was free and if it so expensive to you, I can found logistic company in lithuania, who would take this product from spain and bring it to lithuania for 40-50 eur and you just need to pay for that. In a word, the hitbox official store employee is doing everything, that I can not give this item, but the same store (order id: 3007146101397372) send me a set of nozzles for this welding machine at once. What can I do with this spare parts for this welding machine, if they are not sending this mig200 to me? This is a wrong behaviour. In this way, they undermine the prestige not only of themselves but also of all aliexpress. When I paid for this order, parcel shipping to lithuania was free. Russians have proverb - уговор дороже денег, that means in english - agreement is more valuable than money, a deal is a promise. I am asking to help me - fair is fair, a deal is a deal. This is my claim to aliexpress, please help me, because you care about hitbox official store. If it not helps for hitbox, I am ready to copy and send this message to all internet claim sites, which I could find.
Anyway I think, that hitbox official store employees must be honest, if you said yes, you must do that, because agreement is more valuable than money...
Passed 12 days for shipping. I am waiting this welding machine in lithuania. Thank you.

Kestutis matulis

Kestutis. [protected]@yahoo.com

Seller hitbox official store on aliexpress has malicious behavior
Seller hitbox official store on aliexpress has malicious behavior
Seller hitbox official store on aliexpress has malicious behavior
Seller hitbox official store on aliexpress has malicious behavior

RESOLVED

Hello,
Thank you very much for your help. The problem was solved, today I got this item. Thanks again.

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