Luulla’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of shoppers are dissatisfied with their purchases.
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Disappointing Experience with Luulla: No Tracking, No Delivery, No Refund
I recently made a purchase on Luulla, a website that sells various items including clothing. I was excited to receive my new jacket, but unfortunately, my experience was not a positive one. I did not receive any tracking information for my order, which made me a bit uneasy. After waiting for two weeks, I decided to reach out to the seller to inquire about the status of my order. To my disappointment, the seller informed me that my jacket had already been shipped. However, I still had not received it after waiting for over a month.
At this point, I was frustrated and decided to ask for a refund. I reached out to the seller again, but this time, I did not receive a response. I waited for two months, hoping that my refund would eventually come through, but it never did. I was extremely disappointed with my experience and would not recommend this website to anyone.
Overall, my experience with Luulla was not a good one. I did not receive my order, and when I asked for a refund, I was ignored. It's important to be cautious when shopping online, and unfortunately, this website did not meet my expectations. I would advise others to avoid making purchases on Luulla to avoid similar issues.
Luulla Review: Poor Quality Dresses and No Customer Service - Beware!
I just want to share my experience with Luulla. I ordered two dresses for my bridesmaids and was excited to see how beautiful they looked in the pictures. However, when the package arrived, I was disappointed to find that the dresses were of very poor quality and looked nothing like the ones in the pictures. It was a total scam and a quick way for them to make a buck. I tried to contact them to resolve the issue, but there was no way to get in touch with them. It's not right what they do and I hope they get in trouble for it. So, if you're thinking of ordering from Luulla, I suggest you think twice and look for other options. Don't make the same mistake I did.
Buyer Beware: Total Ripoff from Sock Seller with False Advertising and Slow Shipping
This seller is a total ripoff, I tell ya! I was so excited to get my hands on some socks from their website, but boy was I disappointed when I received them. The socks on the website had texture and ribs, but the ones I got were flat and dull. What a bummer! And get this, they were advertised as wool, but they turned out to be synthetic. What a letdown!
But wait, it gets worse. I ordered these socks way back on 11/25/21, and I just received them on 1/6/21. That's over a month! And to top it all off, when I tried to return them for a refund, I found out that the shipping costs more than the refund amount. What a scam!
And don't even get me started on the website. Every time I try to write a review, the darn thing crashes. Talk about frustrating!
All in all, I would definitely recommend staying away from this seller. They are not to be trusted.
Is Luulla Legit?
Luulla earns a trustworthiness rating of 81%
Highly reliable. Use their services with confidence, yet trust but verify.
Luulla has claimed the domain name for luulla.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Luulla.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Luulla.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Luulla and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Luulla's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- We conducted a search on social media and found several negative reviews related to Luulla. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience with Luulla: Misleading Product and Poor Customer Service
So, I was looking for a dress for a special occasion and stumbled upon Luulla. I found a dress that I really liked and ordered it in size 14. I was in a bit of a hurry, so I paid an extra 48 dollars for quick shipping. However, when the dress arrived, I was really disappointed. It was not the same dress as what was shown in the picture and it was not sewn together correctly. I was really upset and decided to contact customer service.
I sent three emails, but they all came back. Finally, I received a response from customer service, but it was so unprofessional. They basically said that they don't offer refunds. I was really frustrated and angry. I couldn't believe that a US magazine had promoted this site.
Overall, I would not recommend Luulla. The dress I received was not what I ordered and the customer service was terrible. I was really disappointed with my experience and would not shop there again.
Luulla Review: Unprofessional and Worrisome Customer Service
So, I gotta say, I'm pretty worried about this Luulla website. I ordered a dress for my daughter's party almost a month ago and I've been trying to get in touch with the seller to fix the zip code on the address and get some info on when it's gonna arrive, but I haven't heard back from them at all. It's super unprofessional and it's making me wonder if this whole site is a scam. I mean, I've read some other reviews and they're not exactly glowing, if you know what I mean. I don't wanna get robbed, you know? So, I'd definitely think twice before ordering anything from Luulla.
Disappointing Experience with Luulla: High Shipping Cost and Poor Customer Service
I recently bought a dress from Luulla, and while it was pretty and simple, the shipping cost was over $30. I needed the dress for a school dance, so I ordered it almost two months in advance. However, when the dance was only a week away, the dress still hadn't arrived. We tried calling and emailing customer service, but it was terrible. It felt like there was no one there to help us. Unfortunately, the dress never arrived, and we had to figure out how to get our money back with the help of our bank. I would not recommend ordering from Luulla.
Disappointing Experience with Luulla: Long Wait, No Response, and No Refund
I bought a necklace from Luulla and was pretty excited about it. But then I waited and waited and waited for it to arrive. I mean, I waited over a month! I was starting to get worried that it was lost in the mail or something. So, I reached out to the seller to see if they could give me an update on the status of my order. But, they never responded. I was pretty disappointed, but I figured I could just reach out to Luulla's help team and they would be able to help me out.
Well, I was wrong. When I contacted Luulla's help team, they told me that I would have to take the issue up with PayPal myself if I wanted a refund. I was pretty frustrated by this, because I had already waited so long for my order and now I had to go through even more hassle just to get my money back. But, I figured I would give it a shot.
Unfortunately, I haven't been able to get a refund from PayPal. They don't have a record of the transaction in my PayPal account, even though my debit card statement clearly shows that I paid for the necklace. So, now I'm out of my money and I don't even have the item that I ordered. Needless to say, I won't be using Luulla again.
Overall, I was pretty disappointed with my experience with Luulla. The fact that the seller never responded to my messages was frustrating enough, but the fact that Luulla's help team wasn't able to help me get a refund just made things even worse. I would definitely caution anyone thinking about using this site to be careful and make sure you're prepared to deal with any issues that might come up.
Warning: Luulla is a Scam - Don't Waste Your Money!
So, we decided to buy a dress for my daughter from Luulla. We were a bit worried that it might not arrive on time, so I tried to cancel the order. Unfortunately, we were unable to cancel it, so we just went ahead and told them to process the dress. However, to our dismay, we never received the dress. We were also not able to get a refund, and we never received any communication from the company. It has been a year now since we placed our order, and we still haven't received anything from them. We were really disappointed with our experience with Luulla.
We strongly advise you not to order from this company. It is a major scam! They will take your money and never deliver the product. We learned our lesson the hard way, and we don't want anyone else to go through the same thing. We hope that this review will help others avoid the same mistake that we made.
Luulla's Poor Customer Service and Refund Process: A Frustrating Experience
I bought some shoes from Luulla for a sorority party I was going to in 2020. I was really excited to wear them because they were royal blue and yellow, which are my sorority's colors. But when I got an email saying that the shoes were damaged, I was really disappointed. I was hoping they would be able to send me a replacement pair, but instead they offered me some other shoes that were really ugly. They didn't even look anything like the shoes I had originally ordered!
I told them I didn't want the replacement shoes and asked for a refund instead. That was back in November, and it's now January 8, 2020, and I still haven't received my money back. I'm starting to wonder if they're just trying to scam me or something. It's really frustrating because I was really looking forward to wearing those shoes to the party, and now I don't even have them OR my money.
Honestly, I wouldn't be surprised if they were writing their own positive reviews to try and make themselves look better. It seems like a lot of companies do that these days. But I'm not going to be fooled by that. I just want my money back so I can buy some shoes from a different company that actually cares about their customers.
Nightmare Experience with Luulla: Terrible Customer Service and Return Policy
This company is the worst to deal with, it's been a complete nightmare. I bought a custom-made dress for $129 and it's been a struggle to get in touch with the seller to return it. I had to go through Luulla Support and it's been a back and forth email exchange for over a week now. They're now asking me to pay the full shipping costs for a heavy, full-length dress internationally, and I still haven't heard why I can't just get a new one. It's just terrible, terrible, terrible. I would not recommend buying from this website at all.
Overview of Luulla complaint handling
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Luulla Contacts
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Luulla emailsfeedback@luulla.com99%Confidence score: 99%Supportsupport@luulla.com94%Confidence score: 94%Support
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Luulla social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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