AliExpress

The Seller - Sweety Long offered the following item

https://www.aliexpress.com/snapshot/0.html?orderId=81694409012536&productId=32685679754

I have ordered this item from him

https://trade.aliexpress.com/order_detail.htm?spm=2114.13010608.0.0.KX2QSV&orderId=81694409012536

The Seller - Sweety Long the cancelled the shipment and wrote me a message saying he will reship it and extend buyer protection time.
Sweety Long has neither reshipped the order nor extended buyer protection time as promised.

The transaction was automatically confirmed while i was traveling with my family abroad and now i cannot open a dispute.

This is an extremely unethical seller behavior, he didn't send the product out, didn't extended buyer protection time as promised and basically stole my money.
The seller ultimately don't reply to messages and emails I sent him.

I am asking for cancellation of the transaction, as the order hasn't been sent out, and refund of the entire transaction charge

I like to shop with Ali but such a case gives you a really bad if not fraudulent feeling and sadly makes reluctant to keep shopping

Hi. I have contacted Aliexpress customer service chat line about an issue and the person who is behind the line has no clue how to deal with solving the problem.
I have placed an order from Sunchamo Marine Craft stores (https://www.aliexpress.com/store/715922)
and noticed this seller has charged me twice. I contacted them but they don't respond at all. My order number is: [protected]

Please investigate and help me to get my money back.
I can send you the screenshot of my bank statement.
My email address is: [removed]
Phone: [removed]

I opened a dispute about a wig i bought which i was not happy with i was informed to return it. I was out three country send the day that I went to add postage details threats the day aliexpress closed the dispute and released my money to the seller. I followed the website instruction to try and appeal the dispute decision which the site said i could do but had no success i then spoke to a member of staff who advised me they would escalate it but still not heard nothing. So not only have I lost £184 I have no good either..

[protected] - Thats order number for courtesy application. Arci applied for the courtesy application 5 april. Was told they will get back to me in 15 days. One month has passed and still no email. Last week I chatted to Gills who promised I will get a reply in 48 hours but its gone a week and no reply. Dam frustrating. Just chatted to jenifer now and she too promised to get back in 48 hours but all im getting is lies. I asked for details to lay a complaint but was told by jennifer im not allowed to have it. What crap business are you people running, lies upon lies.

I got cheated by the seller from the order above in ali express. He promised me a refund if i send back the product. He convinced me not to open a dispute. He is still sell in Ali express. The joke that he put me at his black list. The whole year i chated with the customer disk but nothing. Just promises. No refund no product.
I decided to detective my account.
I don't need to buy from a website who doesn't care to his clients.
I feel very bad that i could not write anything about it. Especially the trauma from the help desk.

I ordered online T20 mini wifi projector from www.aliexpress.com at cost of 108.46 $, there were many options of with and without wifi from which i selected WIFI projector. When i received the projector it was wihout wifi and on complaining about the same, seller and ali express dispute team offer me 2 options.
1) to keep projector at 50% cost since they thought its good projector but without wifi its of no use for me to keep.
2) to return it at my cost for shipping.
Though seller accepted his mitake they ask me to bear cost of shipping. Ali express supported their fraud seller. and at last I am in loss and they are not responding.

I have numerous times started disputes and contacting the customer service at Aliexpress. Not a single time I have contacted the customer service have I actually got help. Nor have I been able to reach a person in charge of customer care. Last time I was asked to take photos of non existing things and make a video if something I never got. It is like a bunch if chicken is working there. It must be a way to get hold of someone that is in charge.

The vendor gave out my person information!
Beware! They set you up to cyber attacks behaving so carelessly!

Alex huang from vendor "bliss wigs" broken my trust and risked my personal privacy, by giving out my person contact information without getting my permission first! This is very unprofessional and puts my information at risk! What kind of reputable business gives out customers private information to strangers on the internet? He put me at risk for cyber crime and identity theft! When I reached out to vendor to complain, he said sorry and offered me six dollars! I've been trying to complain to customer service with no avail.

I am unable to log into my account for some weeks now. They keep telling me that my account is not accessible for security reasons. Please kindly rectify the problem. My email address is- [protected]@gmail.com.
Thanks.
I will be very grateful if this problem is resolved as soon as possible. I reside in Nigeria and has done several transactions in the past.

I place and order for $278.00 after 3 weeks the tracking said my package in New York usps no change after 2 weeks package still New York I contact seller he tell to wait after one week nothing I decide to a dispute seller text me and ask me to remove my dispute, AliExpress email seller answers said my package is in New York he not going to refund after that AliExpress told me my package is on New York custom to provide license, so they can send to custom I told them I buy them for personal use I'm not going to sale where I'm going to find that license they told me if I can provide the documents they will give the money to seller, I ask them why you don't ask custom to return the package back they never said anything they take my money and I never received anything package

The phone provided to me was a loaner dvice, the company promised me refund over email and now they are not processing the same. The product arrived damaged, the headphone are locally based - not orignal, the box is also fake, the box doesn't have any imei numbers or like that, I talked to apple about this and they told me that its a loaners iphone that means it a not a new or unlocked refurbished iphone. I tried to contact seller but he doesn't reply, if my problem is not solved I will go ahead for a chargeback as this is a fraud to me

My name is Jim Turner. The dispute started on April 7 2017, immediately after receiving the dress.

The dispute type had to be selected from the avaible options provided by Aliexpress on your web-site. The dress does not conform at all to the ordered product and the quality of manufacture makes the product useless. The option I wanted to use would be "Full refund without return or with return pre-paid by supplier", this option is not provided by Aliexpress therefore "Full refund with return had to be chosen". The text submitted with the dispute included explanation about the requirement to chose an incorrect type. The following is the text provided:

"See previous correspondence with supplier. Dress is far too long, hallow to floor given as 150 cm, dress should hang to just below the knie, is now on the floor. Armpits are much too tight and are different sizes. Garment cannot be worn and is therefore useless. Very happy to return to supplier but as the produced product does not conform to order and is useless, the supplier should pay return costs".

Clear photo evidence of the non-conformance and shamefully bad manufacturing quality was provided and has always been available for the dispute team to examine.

Why should the buyer pay for the return shipment when the supplier has provided a totally useless product and is 100% at fault? - not at all reasonable.

After a very irritating and long negotiation where the supplier tried many many times to trick us in to accepting an unreasonable and often already rejected proposal which together with many promises, later turned out to be tricks and not true. Aliexpress stepped in to help.

The help from Aliexpress has been of no use at all - nothing. The message today from the dispute team shows that the dispute was not reviewed or studied at all, they just looked at the original Dispute type / option we had to select.

The E-Mail from Aliexpress dated April 27 2017 states that agreement has been reached and that we must return the garment for the refund. THERE IS NO AGREEMENT TO THIS SOLUTION AND THERE NEVER HAS BEEN. IF THE SUPPLIER WANTS THE GARMENT RETURNED THEY SHOULD ORGANISE AND PAY FOR THE RETURN.

This lack of real customer care really means Aliexpress's claim is not true and is a joke. No attention has been given to the facts of the dispute and rejection by us. The dispute team have not even taken the time to understand the dispute.

Please change the solution to be full refund to us. If the supplier wants the garment back they must pre-pay the return shipment and we will gladly release the garment to the shipping company at our home address.

Please confirm that you have understood this complaint and agree with the proposed solution which should be updated on the order [protected] by May 1 2017 ( we have been given a 9 day limit on providing the tracking number or our payment will be released to the supplier).

Please take this compaint very seriously, this is the last chance for Aliexpress to save this customer.

Yours truly
Jim Turner

This is fraudulent company.in the past few days i've received two charges on my credit card from this company. Never had I heard of the company before nor ordered anything from it. The first charge was blocked by my bank and was for $150. The second charge was for almost $75. Neither charge stated what, exactly, the purchase was for. The bank has had to issue me a new credit card and is following up by filing formal complaints to this company. The bank also told me that the company is listed as being located in china. When I tried to call the customer service number listed on the company's site, I got a number-no-longer-in-service recording. A second number was listed from dover, de. When I tried that number, the recording of a woman's voice claimed that no one was available to take my call.

Sir,
On 6 april 2017 I have ordered the 2w flexible clamp led light (Quantity 02) and paid online money 4065 indian rs. To you but at the time of the order confirmation, successfully placed the order. When I check my aliexpress account to track my order, it shows nothing in my order and also in my deleted order and also my money was not refunded yet. Please check your account details and refund my money back to me.

Good evening,

I would like to make a claim for ignorance of my request for verification of my credit card. I sent you my request on Sunday evening as recommended by one of yours customer support operators. (James) Till now I have not got the answer whether I can use my credit card again.

Two from my orders were allready cancelled and I can not use your shopping portal.

Yesterday I contacted your support again and tried to urge my request. One of your operators (Ambar) said that I will be informed in 24 hours - I have not got the answer till now.

I am really upset and disappointed with your approach to a customer.

I ask you to proccess my request whithout any more delay.
I sent my complaint also by email.

Sincerely,

Szatmár

My colleague helped me to order the samsung a7 case on the 5th apr and it has been reached to me on 20th apr.

The hp cover edge is not smooth and easy to cut my hands while holding on it.
Also, the top right hand side has a rugged surface which make it not presentable to be used.

My order no. : [protected]

Please reply to my email for further discussion as the original order was made thru my colleague, I do not want to trouble him for this claim.

Order id-[protected], [protected].47
Summer mens marathon running shorts.
USD 13.73
This product was ordered in Dec 16.
Since Jan 17, i have been asking for reasons for delay.I received no response.
I have escalated within the Aliex press horrible system and they keep closing the escalation on one pretext or the other.
They are refusing to give a refund either.
There is no email or or process to escalated to any responsible officer.
Please stop them from cheating people in India.

I was a long time user of AliExpress and sold a lot of things on their site. I was always honest and never cheated on anyone, my customers were always satisfied with both quality and service.
Recently my account got cancelled and when I contacted AliExpress support they said that buyers complaint about me and that I was reported as a scammer by many users. I asked who these users were and why didn't they contact me first if they had questions. I was never contacted by anyone who was angry or something.
I think that there was a big mistake and they banned the wrong guy. It's sad that AliExpress has no interest in helping me, they simply don't want to do anything.

I got a product I had purchase in : time & date: 09:54 Mar. 01 2017, make a complain (with the seller agreement) on Apr. 07 2017, since product its still in "No tracking information"... seller didn't say nothing yet, but AliExpress' Judgement intervention make me wait more 10 Days, after I already waited 10 days before, since the beginning of this complain...making this way, more time for me to wait, without asking me an extended time. I am not against the seller, but I am against the AliExpress Judgement intervention procedures, they can do what ever they want...with out taking any concern about Costumers protection policies... Today they along time for more 10 days of waiting for the product arrive or making agreement with seller...and worst...they extend the arrive time product until May, 01 2017!
NO respect for the Buyer...
My question is: were can I make a formal complain in Justice department of Internet Consumer Protection ?

Order No:
[protected]
Dispute Reason:
No tracking information Update Reason
Status:
Dispute Escalated - Waiting for response
Reminder:
AliExpress' Judgment
Purchase Protection is running out, but package is still in transit Invalid
(AliExpress' Judgement Details)

Aliexpress is clearing with people. They are saying, they are protecting both buyer and sellers rights.

But unfortunately, when a buyer received a bad quality product and claim dispute, Aliexpress is closing buyers account without any specific reason.

I received a mail when they blocked my account.

------------------------------------------------
notification_from_aliexpress
[protected]@notice.aliexpress.com
Thu 4/13/2017 1:22 PM
To: me
You replied on 4/14/2017 1:36 AM.

Dear bd100xxxxx :

AliExpress is committed to protecting the interests of both buyers and sellers. To maintain a safe and fair trading environment, we review user’s account activity as part of the AliExpress Buyer Protection program from time to time.

We have noticed irregular activities being carried out by your account which violate the AliExpress Buyer Protection Program rules.

Accordingly, we regret to inform you that we have terminated your account. You will still be able to access your account and ongoing order will stay remain, however the buying, dispute, feedback privileges has been taken out.

To learn more about our buyer rules, please click here .http://activities.aliexpress.com/adcms/help-aliexpress-com/rules_about_abusing_bp.php If you have any concerns or questions, please visit our help center here.https://www.aliexpress.com/help/newContactUs.htm

Best Regards,

AliExpress.com Online Trade Security Department

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There was no warning before blocking or no options to re-open the account. I have 22 pending orders. If sellers are selling faulty products, now I have nothing to do, except requesting the seller.

Unfortunately, sellers are also Chinese.

Lost my faith and I will not buy anymore from them.