The complaint has been investigated and
resolved to the customer's satisfactionResolved Alabama Power — bill is strangely high but no help from reps.
resolved to the customer's satisfaction
Alabama power has been installing Smart Meters in the area, Ours had a problem, When hooked up they could not get it to work correctly (said the tech installing it). He left and a few months went by and another tech showed up saying it was not transmitting. Well here is the problem Our bill made a drastic jump for the month they said it wasn't transmitting. They just said it was the hottest month so I used more energy. I live in a large house but the fact is it has no A/C or Heating system. We use a window unit that was brand new and smaller than the one we used the previous year. Also we have been behind on payments now thats our fault but we made arrangments for payment and yet it never seems to go down. We have been paying $150 per week almost all year missing only a few at times when rent is due. We got our bill down and have only $111 due to be in a current bill yet the rep said we still need to pay the $150 for the week because we will have a new bill comming out . Why should that matter if it's not a cutoff notice. We have only 200 to pay bills this week so if we paid the 150 they want it would leave us 50 to try to feed our family of 4 for the week. The rep puts payment arrangments in the system so we are obligated to pay it . Why would I need to pay into a new bill that is not a cut off notice. This company cares nothing about people they tell you to go get hand outs like project share which is always broke so they can't help and all other programs take longer than 30 days . The point is why should I have to try to milk the system to pay a bill that I could pay next week or just pay the 111 that is due. They still say pay the 150 or they will cut my services then require a new deposit and reconnect fees . I am not saying I am perfect but we have been having a tuff year like lots of others but Alabama power is greedy asking people to use there grocery money and neglect other payments just to get theirs and will threaten and talk to you like crap .
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