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Alabama Power

Alabama Power Company

600 18th Street North
Birmingham, Alabama
United States - 35202

Customer Service

+1 888 430 5787(Business Customer Service) 7 4
+1 800 888 2726(Report a Power Outage) 5 5
+1 800 245 2244(Residential Customer Service) 9 10
+1 800 990 2726(Products & Services Assistance) 4 2
Mon7:00 AM - 6:00 PM
Tue7:00 AM - 6:00 PM
Wed7:00 AM - 6:00 PM
Thu7:00 AM - 6:00 PM
Fri7:00 AM - 6:00 PM
SatClosed
SunClosed
Payment Address
PO Box 242, Birmingham, AL 35292

Complaints & Reviews

Costs remain higher than they should

I have called prior with cost of electric bills in winter. My costs should drop significantly with no central heat or ac used due to use exclusively of natural gas heat. My costs still remain higher than they should including my storage building which has recently doubled in price even with nothing to be using more electricity. Prior calls resulted in them telling me my water heater may have a leak causing it to run more which was not the case. I am finding when the temps drop and others power bills increase they increase mine also. Mine should be lower than ever during the winter months. I need to know what I need to do to seek action.

Terrible customer service

At the Anniston, AL locate customer service is terrible. Personally after talking to a Ms.Blackwell and her supervisor. I wonder if they received any service training. They will...

dryer

My name is erica spivey I called on november 6 about my dryer the 3rd party appliance direct finally came out by the end of november to fix it the dryer worked for 3 weeks and went out again december 16 someone at alabama power dropped the ball because my work order wasn't even put in until that friday the 3rd party finally came out that tuesday upon my demands the tech is stating that my timer keeps going out so i'm still without a dryer and they want be back until january 6th this is totally unacceptable and I have been patient long enough I have talked to 2 supervisors and they haven't helped any either could someone please help me with this on going matter. [protected], [protected]@yahoo.com
Thanks

customer service

Received disconnect notice from APCO on 16DE19 advising I have a payment due by 13DEC19 as my funds have been returned. I contacted APCO number listed on paper [protected]) at 1512. When answered I followed prompts to speak with a representative to express my concerns and dispute this NSF or returned funds letter. I spoke with two representatives which were cordial but gave me the same news of there was nothing they could do. I then spoke with Angela's (2cnd reps) supervisor, Dillon. I again cordially pleaded my case with Mrs. Angela she informed me that I can go in office today and show the receipt showing payment but outside of that there is nothing further she can do. I then requested they allow me until tomorrow at lunch to go by the office in person to resolve this issue as I cannot leave work. She then began to tell me that I have plenty of time to go and take care of this today. This upset me, but I responded in kindness that I did not appreciate her telling me what I am able to do, as I am the sole provider for my family and am a contract employee that works 12 hour days. I requested again she allow me until 12 tomorrow when I can go on my lunch to resolve. After she re-iterated "no" again, I requested to speak with her supervisor. She advised there are no other supervisors to speak to and I must go in the office in order to speak with a "district" manager. I confirmed with her again, that she will not forward my call to another supervisor.

I found my conversation with her to be demeaning and embarrassing as I was attempting everything within my power to resolve this issue within a timely manner. She is a terrible representative of customer service for Alabama Power.
Everyone else I spoke with were kind and helpful.

power

For some unknown reason I haven't received my monthly bill, as though it was never sent. My neighbor gets one, but not I. And so my bill is huge this month which is understandable. But because of there carelessness I most likely will have late fees to add to the bill. I 've never been late or had a problem in the 10 or more years I've had there power. I'm am 80 years old and I have to have power and I need to be reminded of my payments. So I can only think that this company doesn't gives a damn about its customers.

James Rice

disconnect

Light bill due on 11/18/19 disconnected 11/27/19 day before Thanksgiving. Birthday was 11/25/2019. Needless to say my kids couldn't celebrate Thanksgiving at home this year which would have been our first holiday in our new place. I pray the CEO never experience a company so selfish and inconsiderate. I know its just business but this is sickening. Im still blessed either way. Good day.

billing

Statements have been arriving closer and closer to the due date for years; I have kept records and discussed this with "customer service" reps who seem to believe in instantaneous transmission of statements to USPS when the fact is it obviously takes days between printing and actual delivery to the hands of USPS, longer than Alabama Power will admit to, in some cases it has to be three to five days. Alabama Power, of course, blames USPS. Come on, the average mail transit time from BHM to MGM isn't five to seven days days.

  • Updated by petersow · Dec 01, 2019

    I have lost count how many brief to extended period outages have occurred today. The first was 2am to 3:40am. There were on-and-off outages all day, from seconds to minutes long. Just now we had another outage that lasted 20 minutes or so. To add insult to injury the automated system stated severe weather as the cause but there hasn't been any, just some wind and rain. Now I understand why Alabama Power stopped using the tag line "always on.". My appliances are taking a beating with all the on and off, on and off...

customer service is terrible!!!

I spoke to customer service today after I discovered my power was off, I was told that I had a returned payment that came back on 11/5 and it's not their duty to notify customers of returned payments. I spoke to several different "managers" as they advised me the account number provided for the payment was one number off (an honest mistake). I asked why wasn't it in the policy to automatically notify customers when there is an issue to allow them to correct it. I was told that they send out letters and if we don't get it we need to check with the post office. Ma'am how am I to check for a letter I had no idea you were sending??? I've been so busy with a recent death in the family, health issues, starting a new job it would be nice if my utility company notified me of an issue!!! I was told I need to check my checking account more, I was asked "didn't you say you worked for a bank?", I was told if wasn't their fault if I didn't keep up with my bill pay. No accountability on the company to make sure the customers are aware of what's going on! If there was another company, I wouldn't care if they were 10% higher, I would choose them!!! I hate alabama power!!! They have a monopoly so they treat their customers like [censored]!!!

high utility bills

Well i have been having high utility bill that are 500 dollars a month since i have been living in my apartment they have no heart they disconnected my lights when it is freezing...

power bill

I was suppose to be on budget billing my bill, I'm on a fixed income and my bill was higher than my check. My lights were disconnected i had 5 days to pay the bill. I had no way to pay the 383.00 bill, my check comes once a month. they disconnected my lights and in order to get my lights restored, I have to pay 1862.41. So I have to be in my house without lights. You have to pay twice your monthly bill and double your deposit. I don't understand, if I couldn't pay 383, I most certainly can't pay 1800, on a light bill. Get help? From who everyone I called said they had no funds available. I moved to Alabama after we went through hurricane Michael, I am 73 years old and the little savings I had I used to move out of Bay County Florida. Florida is a lot more willing to work with you than Alabama

wet floor

I went in to pay my bill [protected]). It has been raining all night. Well as im walking in, I fell because the floors were wet.. Well I fell and twisted my knee. There were no wet floor signs. And there were also no rugs down to help catch the water thats tracked in. The lady that wached me fall and get back up did not even acknowledge that I had fallen.. She then proceeded to get the wet floor signs. Please give me a call to address my concerns.. [protected] Bethany Mitchell

limb removal from one entire side to the trunk decades old ok tree approx 100' tall

My home at 300 Bromley Place has recently been renovated and is listed for sale by Robert Bros. Realty. I was not at the premises when the Alabama Power Co. tree crew came to my home on October 4, 2019. My painter was at the premises and they informed him they were going to trim the trees. My painter called me and informed me they were going to trim limbs from the side by the wires that runalong my property line. This is a yearly occurance and it did not occur to me that every limb from one side of my beautiful Magnolia tree and a very tall Oak tree would be removed all the way to the trunk. When I arrived at the property the painter had left and the crew had almost completed this unthinkable and dispicable damage to my property. The man in charge who spoke broken english said he was told to remove limbs 15 feet from the power pole which he said would be all the way to the trunk.

I have spent almost all of my money on the renovation of this home which would, when and if, sold provide a meager retirement. The trees are no longer viable and are a danger to the residnce. Oak trees have shallow root systems and if a windstorm or hurricane were to occur in Mobile this huge tree would fall on my home and cause extensive damage not to mention that now, the sale of my home could be thwarted because of the danger that these trees now threat to the home. It would be impossible to make the trees look any better or be any safer.

I do not have the resources to remove the trees that are now not only unsightly but dangerous. The oak tree is in very close proximity to Airport Blvd and if it fell could cause not only property damage to oncoming vehicles but also loss of life.

It is customary in other states, Ive been told, that a letter would be sent out to residences that would be affected by such drastic measures in order for the homeowner and the utility company to come to an agreement as to how the problem could be solved. No consideration was given, not even a telephone call from the foreman to me to discuss this event on the day.

I request an investigation of the damage and determination as to what your company is willing to do to help me solve this immediate problem. The photo does not show just how tall the tree is.

Linda Jones Moore

limb removal from one entire side to the trunk decades old ok tree approx 100' tall

disconnected service, exorbitant fees, rude cs reps

8/12, our power bill arrived via paperless billing for $147.67. On 8/27, we paid the bill. It appears on our billing and payment history on the AL Power website. We chose...

blatantly lied to

Due to wave after wave of hospital Bill's stemming from my fathers stroke, I was late paying the service bill for my garage, my place of business, resulting in interruption of service.
I was able to pay my bill via phone, and after waiting 2 days for service to be restored, I called to ask when it could be reconnected.
I was told a service person was unable to locate the building.
This is absolutely impossible.
I was there, at my place of business at 6:30 am, and did not leave . I was awaiting a customer to approve a repair...
The spokesperson I had on the phone stated that the driver was "in the area" at 10:15, the time of the conversion was 10:25 .
She told me the driver was at a residence beside my garage . I was standing outside, looking directly where he said he was .
There was absolutely nobody there .
I was then told they were only working a half day, and monday would be a holiday, so I now have to wait until Tuesday before service is restored .

I do not understand why I was told such an elaborate lie .
My shop is directly beside the street the driver would have been on had the driver actually been there .
I can not wait until Tuesday to be reconnected.

power

Customer service representatives must have to prove they are atheist or Satan worshippers to be so heartless to not turn power back on for someone struggling to breathe on the phone when they have a snapshot proving they had an arrangement set up to pay the bill 2 days later. 2 days over $300 of which $75: was was a fee from the month before because this isn't how you help the poor in your community, this is how you kill them off

  • Updated by Debbie Franklin · Aug 14, 2019

    This is the most Godless company I have ever known and murderers also. Theres a difference in getting the money a few days late and not getting it at all and they are predgudice with who they extend courtesies to. By refusing to accept a medical order for oxygen because the power was in the daughter's name ultimately caused death. I had numerous people on Facebook say they had them and their power was in other people's names as long as that was the person's legal residence so I appealed it and was sent an application... 2 weeks after it was too late so now I don't qualify if I only sufferred a puntctured lung and it affects me laying down and only half the income now and it doesn't matter that I proved I made arrangements or bill matrix sent me a confirmation for payment but I didn't see they sent something later asking me to resend it until my power was cut off and another. reconnect fee. This is outrageous to punish the poor like this especially when it is a matter of life and death and since my proof of payment arrangement was not accepted again I was so embarrassed to call someone that said it's against the law to shut off power when the temperature is supposed to reach over 95 degrees . This wouldn't be happening if the state government implemented rules like they do with title loan companies but life saving needs don't warrant it

  • Ko
    Koree Aug 20, 2019

    My power bill in in the current month. This morning, they were turned off because I didnot call and make arrangements. Power company say they sent postcard reminder, but, needless to say, I didnot get it. Fridge full off food, no air in home, and no one cares at power company. Bill have to be paid to restore power, Not to mention, we are in the worst heat spell we have ever experienced here in Alabama. We are talking heat strokes and heat exhaustion for many. where is the compassion for those in need of time to pay?

    0 Votes

alabama power company

This message is to ALABAMA POWER company, to file a claim for power outage, On or about July 04 while sitting at my computer, i heard a loud boom like sound, my first reation wa...

power surge and intermittent loss of power damaging appliances 2019

At 4:22pm on 6 Aug 2019 we had the power drop and then come back on again at out our house. This has become a weekly event. An hour later our refrigerator started dripping water...

extended warranty

After receiving the "ourtesy letter" from your employee, Vicki Creary (attached), I went to your website (on July 29th) to make the final payment on my Extended Warranty (Merchandise Order: # 597814/Account #: [protected], Whereupon I was informed that the account number no longer existed.

After several calls Alabama Power Customer Service and Warranty Services, I learned that my Warranty had been cancelled for "Non-payment" and could not be reinstated or re-written.

Unless there is some "time-sensitive" reason to do so, I pay most of my bills at the end of the month (as I am a Alabama State employee, paid once a month, on the last day of the month).

Once again referencing Ms. Creary's "letter", there was no deadline or possibility of cancellation expressed.

Due to this unwitting, unintentional customer service failure, I no longer have warranty coverage on my Maytag Refrigerator.

I ask that my Extended Warranty be reinstated or, rewritten.

Respectfully,

H.C. Cecil
[protected]
[protected]@atn.oth

extended warranty

  • An
    AnnoyedinAL Aug 14, 2019

    The Worst power company around the South. Where in other states they have upgraded power distribution systems around hurricane prone coastal areas, Alabama Power does nothing! It's the same crappy old system which was here when I left for the military in the 70s. Power is goes off in these areas because of old equipment. In other states power companies will replace transformers on a schedule, not in Alabama, they replace when they fail. These people are still using wood poles right on the water, and half of them are already leaning over from previous storms.
    I guess what I am trying to say is Alabama Power sucks!

    0 Votes

discrimination against disabled

My mother is blind, she has a broken foot and does not leave the house! I was moving her and I submitted the transfer request online to only be told it was an issue with the...

customer service employee james

I went in on Friday to pay my bill. I did not have the full amount. The other workers always work with me as long as I pay the past due amount and part of the new bill. I paid...

power

I have an 87 year old parent who is a fall risk and who has other health issues where she must have power. I'm on disability and recently had a major surgery that couldn't be put off. My co-pay was out of this world. I called to make a payment arrangement with them. (Not for anything free mind ya) They refused to extend me two days and I would pay the full amount. Our little family doesn't ask for handouts and I will have the money to pay the full bill on the 26 not the 24. I can't control SSA. So-for two days we will have to sit in the dark without air in 90 plus temps. Wrong so wrong

north helena substation grass needs attention

I live in the neighborhood that backs up to this transmission substation and I have a small child. In the past week I have seen several snakes. The tall grass at this North Helena substation needs to be cut. I am afraid to let me child go outside to play. Please have someone address this issue as soon as possible. I have called every customer service number I can find and no one seems to care about helping me.

lineman service crew driving safety

On the morning of Thursday 5/30/2019 around the 300 block of the Eastern Boulevard a linesman driving a truck cut me off forcing me into the median. He did so with no turn signal or warning, just shot the gap to what he thought was an open hole moving from center to the left lane. With traffic behind me and to my right the only defensive maneuver available was to slightly brake and weave into the median with the drivers side wheels of my vehicle.

This is very uncharacteristic of Alabama Power Employees? APC Southern Company has always taken great care in the behavior, training, and safety practiced at every level by APC professionals.

This guy was driving like he was in a Smart Car playing go carts. Not much of an exaggeration and doing so with a 10+ ton truck in traffic is inexcusable.

I had to wait for a few cars to go by until someone would let me back on the Blvd. & was able to catch and get in front of the truck just before the light at the Sams Club to take the image below. At no time did I escalate or attempt to engage the driver however, he needs to learn how to act responsibly and SAFELY when representing APC operating that equipment around the general public.

There were no alarms, lights, or indication of emergency response. Poor judgement in heavy traffic. Very uncharacteristic of SoCo representatives.

lineman service crew driving safety

electric account closed for no reason/requesting a second deposit for same account

I left for legal reasons to new york & got into a car accident while there, I returned may 13, 2019 to find my lights were off after my last bill was due for april 25, 2019, I...

power pole replacement

Alabama power put up a new power pole on my property 3 weeks ago and without my knowledge left a lot of cable in my yard, which I ran over with my new riding lawnmower and tore up...

little baby and toddler! medical issues! no power! refuse to reconnect even though I paid all past due amount!! help is there any help

So I moved here from ga in dec. 2018, my first bill was over $800.00! Obviously I couldn't pay that all at once so I called and told them to let me split it up. Ok 👌 not even 72 hours later they shut it off! Now this day we had also just got back from taking my daughter for mental/ depression help for attempting suicide! (her best friend passed then her fav. Uncle passed the same month!)
Anyways I finally got it paid. So here it is april 3, 2019! Guess what!!! Power disconnected again! Please explain how the hell iv had to pay almost over $3k since dec. 17 2018 for power! I had to call and let them know my check was late this month plus my sis in law passed few days ago and my brother needed help. I explained this as well. Said I would pay it 4/7/2019! She said ok no problem! Well it's the 3rd! They say it's $787.98 due! And that $416.00 was past due! Wtf! Ok so I was told to just at least paybpast die and it would be connected! So I finally was able to scrape and borrow and 4:37 I called paid it! $418.99 have confirmation number! Here it is 9:30 no power still! Called to check on it they said no they wasn't turning it on until another $307 was paid! I have 4 children 1 is 3 yrs old with diabetes so her insulin is going to be wasted and another taking breathing treatments. He's just a little baby! I just hope it doesn't get to cold tonight! I have called and begged and pleaded with everyone at that 800 number! (car transmission just went out so I have no car!) no family within 3 hours from here! Is there any laws on this crap? I mean my kids have medications and machine they need to live and idk what to do! Please help if you can! [protected] text please then call

little baby and toddler! medical issues! no power! refuse to reconnect even though I paid all past due amount!! help is there any help
little baby and toddler! medical issues! no power! refuse to reconnect even though I paid all past due amount!! help is there any help

budget billing

Alabama Power makes budget billing seem great but when you enquire about it the representatives are quick to set you up on budget billing but they fail to tell you that it will...

power surge

Alabama Power changed my meter several years ago and sent a Power surge thru our house. It fried our dishwasher and they refused to pay for it. They said they hired a company out of Kentucky to change the meters out and they were responsible. Guess what??? They refused to pay for it! I contacted the BBB but the power company told them I never received service at that address. It was in my Mother in laws name. I called and threatened them. I bet they have a record of that!

Alabama Power CO — no service my mother gonna freeze to death

My mom bought a home that Alabama power won't reconnect the service too due to a previous tenant jumping the meter . This has been going on for nine months now . She doesn't have...

power bill sent into collections not even after a week being due

My fiance and I have Alabama Power in Saraland, Alabama. The bill is in HIS name. Our bill was due November 29th and here it is December 6th they have sent the bill to COLLECTIONS...

power off again!!! horrible service!!!

Our power is out again for the second time in the past few weeks. The first outage took over eight hours to get the power back on and now it's been off since 1 o'clock today...

street light removed

Sometime around late May or June, the power company replaced a power pole on 31 St. S between Highland Ave and Pawnee. The original pole was cut partially down to remove the power lines and then a large steel pole was put up. It is a recloser and its number is RD0378. When the power company took off the power lines from the original pole, they also removed the street light and did not replace it on the new gigantic steel pole.
For 5 months, I've call the power company every few weeks to request that it be replaced. Everyone I have spoken with is very polite but the problem still is not fixed! So, my questions are 1) When will it be replaced? (The last time I spoke with someone, they said it would be replaced last week. It wasn't).
And, 2) Who do I need to talk to if you can't help with this problem? Please understand that this is not just my problem. This part of 31St S is now very dark. This sidewalk is used often. It is on a steep hill. There are some steps and also the side walk is extremely uneven because of tree roots. A light is very much needed for public safety.
I look forward to hearing back from you and to this problem being fixed.
Regards,
Ellen Diethelm

about the way did me

I want to know why they turned my power off my disconnect notice was on the26th but they cut it off on the 15th. They know I pay my bill on the 3rd r the 4th.plus I called Alabama...

power bill/payment arrangements

I contacted Alabama Power and tried to make a payment arrangement. My bill was two months behind. I had made one months payment but I still had a disconnect notice for Oct. 4. I...

state of alabama

I've been a Alabama Power Customer for over 7 years and I'm on a fixed income and 1/2 of my income goes toward my powerbill.I truly feel I'm being way over charged $300+ bill monthly is really outrageous, please I'm merely begging for some suggestions as to how to get lower billing from Alabama Power Company my other bills are being unpaid I'm going into hardship HELP PLEASE SOME WAY SOME HOW???

you deliberately cut my lights out without any reason

Mark Crosswhite, President: This is in regards to the power service at 217 Honeycutt rd Adamsville, AL. On July 3rd at 10:30 P.M., You came and cut my lights off while I wa...

getting service connected to a new home.

We started last week asking for a mobile home to be connected for my Mother in law who is seventy nine years young. She has Parkinson disease and first Sunday in may fell and...

power outage

I live at 902 Burnt Pine Drive Maylene Alabama 35114. my power went off at approximately 7 p.m. And there were no updates until 11: 30 p.m. When finally the phone number updated...

forced to pay current bill when not overdue

#Single Parent - I paid the past due amount of my bill as I always do every month and the billing department is telling me this month I have to pay the current bill as well or...

no power

After a brief rain shower I was without power after many harmful surges on and off for 7 hours. You continuously lie about power restoration times to the point that you should not...