Kentucky Power Company Reviews and Complaints

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Nikki of US

Dec 14, 2011 8:47 pm UTC

unfair prices

Well to start with, we heat our home this winter with firewood, however our heat pump kicks on from TYM 2 TYM just 2 keep the rest of the house warm…

the fireplace is located Approximately 6 feet from the thermostat, so it Doesn’t kick on that much and the rest of our home stays cool…

this summer our a/c was set 2 about 75-78degrees…this winter it is set on 70-72, but Doesnt kick on much, and we use firewood as i stated before and in November our bill was $121.77…

our bill for December went to $211.46… how is this possible when we sit in the dark mostly and use firewood to heat with?

We are getting ripped off, my husband strips the coal that Ky power uses and then we turn around just 2 get ripped a new 1…what can we do? The people here in eastern Ky need help but who can help us when u argue with the company on the phone just 2 b told to turn off the thermostat…

KENTUCKY POWER
P O BOX 24401 – CANTON, OHIO 44701
[protected]

KENTUCKY POWER Headquarters – Frankfort, Ky

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How responsive is Kentucky Power Company's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Keywords

bill coal company fireplace firewood heat pump home house thermostat winter

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Kentucky Power Company has received 1 complaints on ComplaintsBoard. The first reported case, unfair prices, was published on Dec 14, 2011, and the most recent complaint, unfair prices, was posted on Dec 14, 2011.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Kentucky Power Company Legit?

Kentucky Power Company earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Kentucky Power Company to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Kentucky Power Company is known for their high standards and safety. If you're thinking about dealing with Kentucky Power Company, it's wise to check how they handle complaints.

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Kentucky Power Company Contacts

Kentucky Power Company phone numbers

+1 (800) 572-1113

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+1 (888) 710-4237

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Kentucky Power Company address

101A Enterprise Dr., Frankfort, Kentucky, 40601-8585, United States

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Jun 02, 2026