The complaint has been investigated and
resolved to the customer's satisfactionResolved Alabama Power — bad service
resolved to the customer's satisfaction
I live in Alabama and my power bill has doubled since this time last year. I have not been running my heating and cooling system either. I called Alabama power and of course I got a range of excuses. My kwh has increased but I am doing nothing different. I have new appliances and there is only 2 people living in the house. I didn't notice my bill increasing so much till a house was built next to mine. I know that Alabama power has increased there rates but the increase is well above what the increase is suppose to be.
I am disabled and live on a fixed income. My power bill is not far from reaching what my house payment is and I don't have the money. I have no choice but to turn everything off. I run one space heater now and have turned all the lights off. I was just running 3 space heaters before now. I can understanding it increasing with there price increase but doubling is not right.