Airtel Postpaid Connection — a wake up call for customer care services of airtel
A copy of email to customer care services of Airtel:
I had bought the Airtel postpaid card for the mobile number stated above before two weeks. After furnishing all the relevant documents required, I am still waiting for my number to get activated.
This was under Corporate Scheme (Compnay Name: Lehman Brothers, Powai, Mumbai ). My request is been processed by a person called Amit ([protected]) whom I had given all required documents. I had gone through Office Address verification and my relatives got contacted twice for the verification (someone has visited the place twice and met to my aunt). Its appalling that every time I called, I was assured that the number would get activated in so and so time but it never happened. And today when I contacted Customer Care service I am told that the verification is not been done as your relatives were not present. Actually the verification is done by twice by my relatives for Alternate Address even i had details about the questions been asked for the verification.
The whole process had been a real headache for me and my relatives as well. I really wonder even though having all details of dealers, if a person from Customer Care says that we can not do anything and you need to pursue the dealer and need to get the things cleared. The person whom I have submitted the documents is not picking up the phone and even I am not getting help from Customer Services.
In this Customer Service Oriented world, if someone from the great company like Airtel, which claims to be one of the best says we can not give any help (I believe someone can certainly inquire about conflicting verification details as I hared that area-wise specific people go for verification) is like a joke and I really wonder about "Customer Care Services" which cannot care for customers
This is ridicules that the company like Airtel can't cater to a new customer to the best of its abilities. I was to use Airtel for the first time. Unfortunately, I don't think I'll be using Airtel even if the number gets activated. The reason is the promptness or rather the lack of it from your/the shop/your agent's side. You have lost a customer most probably and you might lose many more if this is the level of service that you'll provide.
And best of that I made complaint to [protected]@airtelindia.com and nodalofficer.[protected]@airtel.in. But still i have not got replies from any.
No offense meant and none taken. Just a wake up call for you. I hope that I get at least a reply for this.