Airtel — customer service
Airtel, the most dangerous cellular network service provider.
I have an airtel connection with gujarath circle ([protected]) , since the beginning of this month (Jan'12) i'm in roaming.In delhi, on 9/1/12 I recharged for 200 inr which I usually do everytime. To my surprise I got talktime of 0.90 inr. When I called the customer care they informed me that, I have got 900 min of "local talk time" in other words I can talk for 900 minutes in gujarath circle! Which i'm not using. They even told me that this offer was introduced on 25th dec'11 which nobody including the airtel dealer is unaware of!. There was no hoarding or leaf let to inform!!.
Further when I asked for more information they said I should talk to gujju customer care, I did so. The guys in gujrath customer care dont know english but I managed with the little bit hindi I knew!!. He didn't give me the proper explanation instead he yelled upon me saying its my fate and I have to go through it and they (Airtel) knew that I was on roaming and they usually do so with the customer on roaming.
Now also i'm in roaming and i'll be in roaming for next 0ne month so this so called 900 minutes is of no use and my 200 rs is robbed by airtel.
This is not the first time i'm facing this problem with airtel, i'm sick of it. And I suggest my fellow indians not to go for airtel. They just rob you.
I want my 200 rs back as I cannot compromise with my hard earned money. As soon as I return to gujarath i'll filing a legal case against airtel.
So my dear fellow citizens please keep yourself away from airtel. If you are having an aitel connection please switch to other service provider.