Airports Company South Africa

I am seriously disappointed at the p4 shaded-parking security at ct international. I parked my car at about 5am on 1 aug to catch flight je702 to lanseria and upon my 4 aug return via flight je709, I found at about 5:40pm that my car was stolen. What's concerning is that everyone is aware of the crime situation in sa, but when I was walking up & down the parking-area in a state of trying to convince myself that i've just forgotten where i've parked, no security guard were in sight. Nada, zip, zilch, zero, get it! I had to go look for them to assist. Then, one guard rode his bicycle around the parking area looking for a car that fits the description. So, the guards have bicycles to efficiently patrol around the parked areas, but doesn't seem to bother? Given the price of air-travel and the fact that ct international should obviously expect travellers to leave their vehicles in the parking-areas, maybe outsourcing to a "no incident" security company to guard customers' vehicles should be a priority. I'm referring to the types who patrol upmarket suburban areas in tactical vehicles with a no bs protocal. Why don't you get those guys-who-get-the-job-done to protect your customers' vehicles? The immense inconvenience caused, some lost valuable documents & cherished personal items causes emotional distress that was avoidable. I regularly parked that car, isolated at the beach (many times out-of-sight behind sand dunes) or wherever i'm taking my dogs for walks across the cape peninsula, but cannot believe that it was less safe at an access-controlled paid-for facility at an airport that should have the highest-level of security measures everywhere! I'm not bitter. The general service-levels at ct international airport is world-class, no doubt. I just sincerely trusted that my car would be as safe as I feel when i'm inside the airport facility.

I hold acsa directly responsible for this loss and want reparation to the full monetary-value of the loss I suffered i.T. O my car and valuables within. Total loss suffered is estimated at about r100000

The police case-number for this incident is cas86/8/2017 and is registered at ravensmead police station with their tel no being +[protected] or +[protected]. My contact details can be directly obtained from the police as per the case-number, but my e-mail address follows as:

Hendricks. [protected]@gmail.com

On friday the 26th may I travelled from cape town to durban on a british airways flight. Upon arrival at king shaka I noticed my lock was broken off, but nothing was missing so I decided to not lay a complaint. Today I flew from cape town again on british airways 13:30 flight and upon arrival at home noticed my lock was missing again. On closer inspection I realized that my the lock was actually cut off. I can now no longer lock my bag. This is unacceptable! Bags are very expensive and this is a new bag! My clothes was also tumbled like someone was scratching through it. I am really disappointed. I don't know what they were looking for because no one could possibly think of leaving any valuables in their bag and besides make up, clothes and shoes, I had nothing in there.

On the 13th of May 2017, I flew from King Shaka International to O.R. Tambo (International. When my bag arrived on the carousel at O.R. Tambo everything seemed fine, my lock was intact but upon closer inspection the ring of the zip used to lock the bag was broken. This worried me so I opened my bag and quickly scanned through the contents and it appeared all was fine but when I flew into London and reached home and opened my suitcase I found that all the gifts I received were stolen from my bag. Also, an envelope containing religious items was shredded in what I assume was an attempt to find money. This was a heartbreaking discovery and I think it's unacceptable that things like this happen at airports. I don't even care about the value of what was taken, it was sentimental. I went to Durban on holiday from London to see my family and they bought me these gifts for my birthday. Please do something about the staff you have working at the airports. We pay too much for flights anyway for these things to happen.

We have noticed an increase in airlines flying over the central surburbs areas (Edgemead/Bothasig) in recent weeks. The noise is unbearable as it is persistent, we are woken up by the noise and the whole day till evening.
Has ACSA changed the flight route and if so what are you doing to ensure that residence are not negatively impacted? As I write this email I had to wear ear plugs due to headache resulting from continous exposure to this noise. This has certainly affected my health and I am sure many other residence as well. I called ACSA on the 4th of March but they informed me that they have not changed their routes whigh I do not believe as the noise frequency has definitely increased.

On Sunday my boyfriend and I flew back from a week long holiday in Cape Town. During our stay in the Mother City we had collected his surf board from a friend's house and were flying it back to Joburg with us.

Upon checking into our Kulula MN488 flight at Cape Town International we quite specifically pointed out that the surfboard was fragile and could they please be careful with it. Fragile stickers were put onto the board and we dropped it off at the oversized luggage check-in - again advising the staff to treat it as fragile. When we arrived at Lanseria and went to collect our luggage the surfboard was sent out almost last - we walked round to where the baggage comes onto the conveyor belt and saw the Lanseria staff throw the board onto the conveyor belt. If they had treated is this badly when we were watching, what happens behind the scenes?

Needless to say the back fin (skeg) of the R3000 surfboard was broken. The handle of his luggage was also broken off. What a great end to a holiday.

So between CTIA, Kulula and Lanseria I would like to know how this happens; and what they're going to do about it...