Airports Company South Africa
reviews and complaints

We have noticed an increase in airlines flying over the central surburbs areas (Edgemead/Bothasig) in recent weeks. The noise is unbearable as it is persistent, we are woken up by the noise and the whole day till evening.
Has ACSA changed the flight route and if so what are you doing to ensure that residence are not negatively impacted? As I write this email I had to wear ear plugs due to headache resulting from continous exposure to this noise. This has certainly affected my health and I am sure many other residence as well. I called ACSA on the 4th of March but they informed me that they have not changed their routes whigh I do not believe as the noise frequency has definitely increased.

On Sunday my boyfriend and I flew back from a week long holiday in Cape Town. During our stay in the Mother City we had collected his surf board from a friend's house and were flying it back to Joburg with us.

Upon checking into our Kulula MN488 flight at Cape Town International we quite specifically pointed out that the surfboard was fragile and could they please be careful with it. Fragile stickers were put onto the board and we dropped it off at the oversized luggage check-in - again advising the staff to treat it as fragile. When we arrived at Lanseria and went to collect our luggage the surfboard was sent out almost last - we walked round to where the baggage comes onto the conveyor belt and saw the Lanseria staff throw the board onto the conveyor belt. If they had treated is this badly when we were watching, what happens behind the scenes?

Needless to say the back fin (skeg) of the R3000 surfboard was broken. The handle of his luggage was also broken off. What a great end to a holiday.

So between CTIA, Kulula and Lanseria I would like to know how this happens; and what they're going to do about it...