SUBMIT A COMPLAINT

AirAsiaseat allocation policy and service

Review updated:

Me and my husband chose airasia to fly to kl because its timing suit his schedule. And I had to compromise just to fly with him. At the counter we requested nicely to sit together, the guy said we cannot sit together. I asked why and the guy smirked and said because is a cheap airline, you dont get to chose. This answer is extremely disturbing and disgusting!

Ke
Mar 05, 2019
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Comments

  •   Mar 06, 2019

    Mr Kent Wee Lim,
    1. In order to submit the complaint the passenger has show his or her status of the passenger, that is you need to show (1) reservation or (2) eticket (3) boarding pass.
    2. It is unclear, wheather
    - you had submitted the complaint to the Air asia carrier with the exact claim or not,
    - the Airasia carrier have given a reply / compensation or not.
    Regards.

    0 Votes

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